Customer Reviews for All-N-1 Auto Center
(U-Haul Neighborhood Dealer)

55 évaluations

621 E Constance Rd   Suffolk, VA 23434

(757) 539-3031

Heures d’ouverture

  • Du lundi au vendredi : de 10 h a.m. à 5 h p.m.
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(757) 539-3031

621 E Constance Rd
Suffolk, VA 23434

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 10 h a.m. à 5 h p.m.
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Did not have equipment we reserved. Not told until after we'd left to pick it up. Other location was a long distance and late opening.

david b 
Évaluation :
5

Have the equipment at the location that it was reserved at. I reserved a trailer from a location very close to my daughter's apartment. When I got there I received a call from another location saying that they did not have my trailer there because of a delay with another customer. I told him that I didn't reserve one from his location and he told me that for some reason my reservation was switched to his location but he didn't know why. I called customer service who told me the same thing. The whole time I was staring at a trailer in the parking lot I originally reserved it at. When the location opened up the lady told me that the trailer was not available because it was reserved for someone else. Getting really annoyed at this point. I called customer service and they transferred me to scheduling to get a trailer the closest one was 20 miles away!!!! Getting really frustrated and angry now. To make up for the inconvenience she gave me a 25 dollar discount, big deal!!! It's a good thing that the guy at the final destination was very helpful and apologized for the inconvenience because I lost 4 hours of time that I really needed to move my daughter out of her apartment.

Mike G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL T 
Évaluation :
1

The trucks battery was dead upon arrival. The employees jumped the battery. The truck died while we were out using it and we had to get it jumped to get back. It also smelled like something was burning.

TIMOTHY P 
Évaluation :
1

Close this location at 621 E. Constance Rd. Suffolk VA 23434....this has been the worst experience I've had since doing business with U-haul...this location will cause loss of business for your company....don't say you haven't been warned

NAKIA R 
Évaluation :
3

I had an appointment to pickup my vehicle when they opened. They were almost 30 minutes late opening their doors. Also the start mileage was 9 miles off than what was recorded.

Jeffrey A 
Évaluation :
4

The facility is an auto repair shop that leases U-haul equipment. The staff members were polite and assisted me with my return.

Kenneth L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bunnie S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S 
Évaluation :
2

Have all the equipment in stock. They didn't have the furniture mover, I had to return to get the blankets I was shorted, and they didn't give me a printed copy of my contract so I have no idea what I was charged for or how much.

Larry D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Portugal J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kamryn T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie F 
Évaluation :
5

I was told I could rent a truck for 19 dollars kept it 3 hours and was charged 78 dollars

Adam G 
Évaluation :
5

Returning my rental equipment was quick and easy !

DAVID L 
Évaluation :
5

It was a very easy return experience.

KENNETH D 
Évaluation :
5

Everything ok , open on Sunday

Paul J 
Évaluation :
5

Need my money back

Alonzo C 
Évaluation :
5

Very professional and answered all my questions! 10-10 recommend!!!

Tisheka j 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melven m 
Évaluation :
3

Equipment not ready unawares of reservations

John Z 
Évaluation :
5

I was extremely pleased with the service at All-N-1 Auto Center. The staff was very friendly and helpful.

PAULEUGENE K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F 
Évaluation :
5

Very helpful, friendly and knowledgeable service.

JOHNNY F 
Évaluation :
5

It says you can return the trailer 24 hours a day, however they are closed after 5pm. I was supposed to turn in my trailer Saturday at 0800 however they didn't show up until 0900. I was charged by U-Haul and extra 30 dollars.

Carlos L 
Évaluation :
4

The dolly had no screws in it so as we were transporting a dresser the whole bottom part of the dolly along with the dresser fell down the stairs damaging the stairs. We were left with the handle in hand.

Kerri D 
Évaluation :
3

The return locations were not clear. initiall location given to return at 11 am was closed the day I arrived and I had to call the Uhaul number and report the truck status over the phone. Other than than it was a good experience overall.

Richard A 
Évaluation :
3

I did not interact with this location

Ryan V 
Évaluation :
2

No place to park the truck upon returning. I returned before 5 on a Friday and the place was closed. They charged me a $25 cleaning fee and the truck was clean. I called the office and left a message but got no response. I also returned the truck wit 1/2 tank of gas when it was only required to have 1/4 but was given no credit.

David H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPHKELLY S 
Évaluation :
5

They charge my card an extra $55 I would like to know why

Dalerie W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tellas B 
Évaluation :
5

Maybe next time switch my paperwork to the correct truck.

Maria E 
Évaluation :
5

Change nothing. It was fast and easy!

Jennifer B 
Évaluation :
5

The customer service here was so amazing and they were very welcoming. I went in there having a rough day but left with a smile and a warm heart. This will be my go to when I need to rent a truck for moving again'

Felica J 
Évaluation :
1

I was charged $700 for over milage which I already paid for the first week, so I was charged double. The customer service was horrible. The cashier and manager were absolutely rude and did not explain anything also didn't give me a receipt. When I was trying to talk to her she was on her phone with an earphone in one ear acting as if I was not talking to her.

Hussam Y 
Évaluation :
1

Check my truck in upon return, not take my whole deposit and make me ask for it. Not accuse me of leaving marijuana in a truck days after the return. When the truck wasn't checked upon return. Horrible service. I wouldn't recommend them to an enemy.

Nathaniel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl G 
Évaluation :
2

To have the keys where they say they should be

Criztian R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donita M 
Évaluation :
4

They had to clean it at the last minute. Word the state when a rag and never dried it. Cup holders were so nasty that when I put my drink in it the black stuff was all over my drink

Angie J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricky W 
Évaluation :
3

Total cost ended up being more than double what I expected. I dropped the equipment off on time, but it wasn't mentioned to me prior to running my card for the first change that there was anything special that had to be done when dropping off after hours. Would have been nice to know that my $55 tow dolly rental was actually going to be $135. I would have been better off getting a tow truck instead. Felt like a bait and switch. Very unhappy and won't use uhaul again.

jason e 
Évaluation :
5

Nothing. When the owner saw that I was apprehensive about parking the way he first told me, he gave me 2 other options to pull in and drop including pulling over the curb and dropping it on his grass. Nice guy. Easy drop

Mike C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
2

I was charged 2 days vice one day due to location not checking in the rental on time

James M 
Évaluation :
2

This rental experience overall was extremely poor. I processed my reservation a day early to make this as seamless as possible and unfortunately it was anything but. My rental agreement had a pick up time of 10am and drop off time of 4pm. Which would give me enough time for what I needed. I arrived at the location at 10am only to find out they didn't open until 11am. So, instead of driving 20 minutes back home sat in the parking lot for an hour. I went in after they opened up and there was some issues with understanding the system and getting the rental taken care of. Myself and another customer getting a uhaul waited for over an hour. Finally around 12:15pm I was told I was good to go. I took care of what I need and returned the trailer at 5pm. Today, my receipt came through showing I didn't return the unit until after 6pm and I am being charged for a second rental. This is absurd. I fully expect to be contacted about this issue.

Joshua P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila H 
Évaluation :
4

quiick and clean return, no issues.

RICHARD P 
Non les évaluations ont été soumises pour cet établissement.

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