Le client n'a pas laissé de commentaire.
Craig G.
Customer Reviews for All-Star Rental & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had a misunderstanding that was quickly resolved. Great guys
Todd B.Don't put a 6 hour limit on an in town move if the customer is paying for the day.
Rochelle R.All went well
BRIAN T.Tracy was a great person to work with.
Kent G.First truck had a check engine light on and they made the exchange easy for me.
Macklin S.When I first came in to check on an auto transport, I had to wait for 2 phone calls to be answered before my request was answered. Secondly, I only needed the auto transport but the whole order, a 26 foot truck and auto transport were assigned to this rental facility. I know this cost the other uhaul rental to lose money. I did not choose this option. Other than that, it was a good experience.
Dennis N.Service was outstanding throughout! Couldn't have hoped for a better experience!
Spencer H.Have the u-haul number and the place of the location give you the same answer.
Patricia S.We pre-registered our move; had no difficulties; returned truck at destination with no problems
JOHN S.Staff are very helpful and friendly.
Jim H.Trailer was leaky and soaked our things.
Cory P.Jake and Tracy are amazing, helpful and friendly.
Bobbi B.Excelente atención, se lo recomiendo a cualquier persona que tenga la oportunidad de mudanza.
yoanka A.I appreciated the ease of pickup/dropoff after hours with the app.
Heather P.The pick-up location was clean, efficent and well organized. The brakes need attention, suspension seemed weak compared to other rentals from this location. Is it common practice to unload trucks past their prime to another location via one way rentals?
Michael H.I dropped off after hours. But when I called next morning they were very helpful.
Bob H.Less time for pick up when you are pre-registered
Larry L.Rien
Lisa B.The service and product I receive went well. I only had two minor complaints. First, was that I noticed one of the dolly rear lights was out by the time we headed out of town. Second, the ratchet traps were really tough to get undone and it seemed the releasing mechanism was a bit old or even broken. Overall, the experience was a good one.
Rick U.24/7 check in took almost an hour.
Justine W.Great team in office help with all my needs
HUGO B.I thought the overall process was great
MICHAEL K.So easy to drop it off! Thank you!
LAURA S.I only needed the truck for a couple hours and they made something happen on short notice
Michael B.Great fast service!
RICHARD G.Really friendly, fast service
Jennifer B.The location was fine, but Way to expensive, car dolly had a broken light, would not recommend only because of cost
SHAWN R.Easy to do the remote check in and it was appreciated to be able to get the truck over the weekend.
Ryann B.Rien
RALPH J.They quoted me one price and charged me twice that. Told me if I picked it up on a Saturday when I only needed it for Sunday they wouldn't charge me an additional day. They lied!!!
cindy J.Good customer relations, friendly and helpful!
CORNELIUS O.I was told my equipment return was open ended. Apparently, this was false information. Not only did I have to go 80 miles to pick up the equipment, but when I tried to return it to a location in Canon City, CO, I was told they couldn't accept it. This meant I had to go and additional m 40 miles (I had already exceeded my mileage limit), but this also made me exceed my return time. It ended up costing me an additional $146 dollars. U-Haul, move into the 20th century with your administration. There was no reason for me to have to go to a different location when I was at a U-Haul location. Makes me think Budget was a dream company. Typical of customer service in this day and age. Screw the customer whenever you can.
DAVID O.Very helpful employees.
LESIA DIANE H.Have the heavy rain hold off till the hooking up of the trailers was completely done! . Great & friendly service! I highly recommend this location!
PAUL B.I think her name was Tracy she was the sweetest lady ever y'all charged me $480 to rent that equipment to bring here to Lake Charles I feel like y'all took advantage of me but it definitely wasn't her in Kansas City she was awesome she deserves a raise.
Scott F.Polite, professional and knowledgeable
Anton Z.When we returned the trailer, the two store locations in Emporia, KS were closed; one was out of business and the other store was closed on Saturday, at 1pm, which seemed a little unusual. Fortunately we were able to call the 800 number for assistance on how we could return the trailer. The whole process took over a half an hour, which is way too long for a rental return. When we lived in Kansas City, we rented from the Olathe location, which had regular business hours and always in store personnel to assist us in pick up and returns.
William S.Great experience!
Connie M.This location is nice, clean, and welcoming. The staff are friendly and helpful, and the rental process went very smoothly. Merci!
Sarah H.I was happy with the location that I rented from. I'm very unhappy with uhaul as my card was charged twice and 3 days later I still have not received my money back. I don't know if I will ever rent form uhaul again
BOBBY R.Upgrade the computer system the retailer has to use, as it appeared slow and cumbersome.
STEPHEN H.The uhaul app on my phone did not work on my phone. I had to call in to get the truck and car hauler turned in. It seemed like there was no clear area where turn ins should be parked.
Edward P.The place was closed. No one was around. Lot and drive way was full of rental equipment. I was not sure where to unhook and leave the trailer.. The app on my cell phone did not work right. I had trouble with it previously when trying to pre check when I picked up the trailer.
EDWARD P.This one of the best locations to do a u-haul rental was greeted and taken care of promptly. Even the dog was freindly.
ROBERTO JR S.