Customer Reviews for Alpha Auto Brokers
(Concessionnaire U-Haul dans le voisinage)

114 évaluations

790 Eastern Blvd   Montgomery, AL 36117

(334) 272-3122

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 6h30 pm
  • Sam : 10h30 am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(334) 272-3122

790 Eastern Blvd
Montgomery, AL 36117

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 10h30 am à 6h30 pm
  • Sam : 10h30 am à 5h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERICA O. 
Évaluation :
1

This location is a joke. I did not get any paperwork on said truck. I did not sign anything. The male was extremely unprofessional. There wasn't anyone there who could handle my reservation. He called someone and I had to give another person my personal info on the guys personal cell phone. I will never recommend this place to anyone. The male made me extremely uncomfortable, and this is completely unacceptable.

AMANDA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRODY P. 
Évaluation :
5

The only problem I had was I rented a hand truck and they didn't have one and I had to go down the street to get one

Oscar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONYELLE M. 
Évaluation :
3

Check engine light was in had an exhaust leak that was absolutely horrible. The whole experience was horrible from pick up to drop off.

Gregory W. 
Évaluation :
3

The biggest issue i had is not having the whole process explained completely. Then again i may not have asked enogh questios.

CHRISTOPHER B. 
Évaluation :
2

Overcharged because I was promised a 26' truck for one-way more than once, and when I came to pick up the reservation it was local-only. This was a bait-and-switch that cost me over $100, 2 hours driving, plus 2 full round trips by another driver. Extremely disappointed. A partial refund was mentioned, but this has not come through at this time. The people at Alpha Auto Brokers were friendly and helpful, but the system as a whole made the move much worse.

Stephen H. 
Évaluation :
5

Just try and open early because 11am is just late to be trying to get stuff done. You have already missed half of the day.

Anthony C. 
Évaluation :
3

The Uhaul rep should park the trailer when it arrives. All I wanted to do as the driver was get out, turn the keys over and move on. The attendant parked the truck but not the trailer. I had to back that in.

Jarrett V. 
Évaluation :
5

The gentleman working in the office was extremely pleasant, professional and helpful. He provided great customer service.

LAVERNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA E. 
Évaluation :
3

In the end they did their job. I do not want to be critical, but the drop off was a little confusing. If we had received more information from them at that time, I think it would have been a more positive review. I marked them as "helpful", but would have preferred "informative".

Douglas L. 
Évaluation :
1

The truck was in bad shape and the location was slow to respond even though I opted for an online pick up. I had to do everything twice. I'm going to recommend that no one rent from uhaul and go to Penske. This was by far the worst customer experience I've ever had. I've been spammed endlessly and there was no real help when I needed it most.

JOSHUA R. 
Évaluation :
1

I put the gas back in the uhaul, cleaned it and delivered it to uhaul in Luverne, Al where the GPS took me to and I was charged $70 plus dollars more. I never had any problems from my 1st two uhaul rentals, I'll never rent from this uhaul again. I sent all pictures to include the refill of gas & the clean truck. I checked the truck in and I received a thank-you after checking it in. This is ridiculous!

NITA S. 
Évaluation :
2

I had to give my debit card information over the phone (private cell phone) of the man working there to someone named "Big Mann". They need a better payment system.

TRACIE G. 
Évaluation :
1

Drop off location stated open until 630pm CST. Arrived at 545pm CST. Nobody at location. Location phone number went to an automated Verizon response that the number didn't work. Sat in a thunderstorm for 50 minutes waiting for Uhaul customer assistance on the phone. Terrible experience dropping off the trailer.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos J. 
Évaluation :
2

I was going to drop off my truck/trailer at the closest location to my destination. When I got there, I was told they could not check me out because they are too small to take my trailer. They told me to go to this location on Eastern Boulevard, although Google Maps indicated the location is closed. When I got the Eastern Blvd, it was closed but it said they receive 24/7. I called and got to speak with the owner/operator, who told me to just leave the truck and trailer there and put the key in the orange mailbox. I explained that I needed help getting my car off the auto transport but I was basically told to figure it out. I had to look up YouTube videos to figure out how to go about getting my car. I had to crawl under the front and back of the auto transport to unhook chains and then pull on some really tight belts that were blocking my front wheels. I was exhausted aft\er a long drive and day of unloading and, as a woman, had to figure out how to do all that work. I am not pleased with the experience one bit.

Georgianna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tworminthae W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J. 
Évaluation :
5

Kelvin was helpful and awesome. I have rented at Montgomery, AL, UHaul locations in the past. Alpha, at 790 Eastern Blvd., is by far the best!

Lawrence P. 
Évaluation :
5

Good customer service

ETHEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie G. 
Évaluation :
1

I was overcharged by 2 days for my rental. Uhaul stole almost $80 from me. Worst U-Haul experience to date. Very disappointed

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy M. 
Évaluation :
5

very helpful!

GARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
4

We rent trailers from U-Haul often. Most commonly, we have rented from the “Woodmere” location at 2525 Eastern Blvd., Montgomery, AL. While the personal at the Woodmere location are always well trained and friendly, that location is woefully understaffed, commonly resulting in customers standing in a long line for an hour while a single desk person works. This time, we rented from the Alpha Auto Brokers location at 700 Eastern Blvd. Montgomery, AL. This location was well staffed. The only difficulty is that they have the trailers stored in parking slots that are angled toward the curb, making uncoupling very difficult for a lone older person on Sundays when the location is closed. That is the only reason I didn't give that location five stars.

Jon C. 
Évaluation :
2

I checked in on the Internet but the location I picked it up at didn't open until 10:30 in the morning, which was late for an out-of-town move. The engine oil light came on two miles from the location. I took it back and they swapped it out. Both trucks were clean. As on previous occasions when I rented a U-haul truck, I was clipped a little on the gas. As with other occasions when I have rented U-Haul, the gas in the tank at checkout is lower than what is indicated on the contract, Looks to me like they just round it up to next higher level and you wind up paying the difference. Why not just check it out with a full tank and you bring it back full? That makes more sense to me.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYTH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selma B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALPHONSA H. 
Évaluation :
3

Equipment was dirty, sticky and the windshield was dirty on the inside

HENRY K. 
Évaluation :
3

Make sure the new employees are trained.

Jacorey C. 
Évaluation :
5

The clerk was very friendly and helpful during the whole process!!!!!

lakendria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

The customer service was impeccable! Management went above and beyond to meet my rental needs. UHaul has always been the best!

SHARRON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arjun P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrow T. 
Évaluation :
4

They went out of their way to help me after the keys to the truck were locked inside. And they also gave me a lift to my car so I wouldn't have to walk back to my car. I recommend these guys any time you need to rent for moving.

Jackie W. 
Évaluation :
5

Great customer svc picking up and dropping off!!!

SHELBY J. 
Évaluation :
1

Be on time for scheduled pick up not 45 minutes late and have air conditioning in lobby area not fans Get off cell phone when customer is waiting Terrible experience

JACK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE R. 
Évaluation :
5

Offer the other services. Even though, I was on a time constraint, I would like to know about your other deals.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRELLE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVONTAY W. 
Évaluation :
2

Improve how your representative speaks with your customers. I was applaud of how I was spoken to while trying to pick up a reserved truck. My reservation confirmation provided a pickup location at 14 Bolton Dr, Montgomery. When I arrive at this location the store front was closed. I called a number UHaul sent me via text and spoke with a representative. I don't recall his name, but I didn't find him very professional. First, he answered the phone “hello”. I didn't know if I was calling UHaul or a random person. I asked who am I speaking with. His response was “who am I speaking with”. I responded I am trying to reach UHaul about a reservation. This is when he acknowledged himself with UHaul. I gave him my reservation number, and he told me I need to go to a location at 790 Eastern Blvd. So I drive to the Eastern location. The store front is closed, so I call and spoke with the same person I mention earlier. While he eventually walked me through the process of taking delivery of the truck via my smart phone. He made it clear that he is doing me a favor. His exact words were “I hope you know I am doing you a favor”. I was applaud and wanted to take my business elsewhere, but I had driven in from Franklin TN (four hour drive) and needed the truck to move my daughter from college back home to Franklin. This representative needs training on how to answer the phone, how to greet a customer, and most importantly, know that customers are the reason he has a job. My point is, he wasn't doing me a favor. The vehicle return process was perfect. The person I spoke with was nice, professional and helpful. He made me feel like a valued customer. If you have additional questions, please call via my cell.

Reginald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reuben R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
5

Very good people helpful and nice

Jennifer S. 
Évaluation :
5

Was a simple and easy transaction. I was pleased with it all.

Allen K. 
Évaluation :
5

Location needed strap and dollie. People were great with good customer service.

Tamekia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

Done self drop off

Danny W H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richelle J. 
Évaluation :
5

Le service à la clientèle était génial. Will definitely recommend to my friends and family.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis N. 
Évaluation :
5

Very helpful staff was ready when the uhual app was not working to help in anyway no matter what the circumstances (‘COVID19). Will recommend to everyone.

jennifer S. 
Évaluation :
5

Everything was great and Mr.Kelvin has great customer service.

Brittney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah W. 
Évaluation :
5

THIS LOCATION WAS VERY INVITING MY KIDS AND I FELT RIGHT AT HOME THE STAFF HE WELCOMED US IN AND ALTHOUGH THERE WAS A FEW PEOPLE AHEAD OF ME I NEVER FELT IGNORED OVERALL MY EXPERIENCE WAS OUTSTANDING. GREAT TEAM I WILL BE BACK FOR ALL MY UHAUL NEEDS.

Andria H. 
Évaluation :
5

Mel was AMAZING! Very easy to work with

Yolande A. 
Évaluation :
1

Rep was late, changed shirts inside office. Didn't have enough knowledge to properly help us.

Brandon B. 
Évaluation :
5

He and the man in Prattville location were the ONLY ones that helped us. They were both amazing and did not work for U-Haul.

tracey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linita M. 
Évaluation :
5

The gentleman was busy when I arrived but immediately made me his priority. He was also a very friendly guy who went out of his way to make sure everything went smooth. This rental went so much smoother than experiences I've had in the past. Customer service seem to be ailing at other businesses but not at UHaul! Merci.

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

From my experience it is nothing you can improve on because my experience was beyond what I usual experience with U-Haul and I appreciate it. I received wonderful customers service and will be frequently using them for any U-Haul. They were professional and helped load up the equipment so I would not have to. Their location saved me gas because I do not enjoy traveling to Woodmere U-Haul.

Ladreco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiliam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

Staff very professional!

CLIFFORD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiliam M. 
Évaluation :
4

Nice truck for my trip no problem

sam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
3

It was not told to me that if I used the trailer over 24 hours I would be charged additional fees. Used it for 26 hours and had additional charges.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

The people working were extremely accommodating and willing to help in every way. Loved working with them!

Jeffrey M. 
Évaluation :
5

Service was awesome! No complaints will definitely be referring a friend!

Selina D. 
Évaluation :
5

Everything was great I'm very thankful that the guy who helped me!!!!!! Didn't get a chance to ask his name

Tabriesha A. 
Évaluation :
5

Nothing everything was good good customer service thanks

patrick F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven L T. 
Évaluation :
2

Very professional and helpful

Alberta S. 
Évaluation :
5

Great customer service from these guys!!! Thanks!

Loretta K. 
Évaluation :
5

Great Customer Service handled a issue very well!

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie K. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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