Évaluations des clients Alpha Bay Business Center
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Alpha Bay Business Center
Luom van V. le
I have booked 10’ truck pickup at 12h30 Jun 29 and no truck for pickup. Next appointment is 3pm same day but still no truck and I must back on next day 30 Jun to get truck. I haven’t satisfied although the owner very nice working. Delay from other renter. My question is when and how I can get USD$50 because this delay situation? Regards,
Kristin W. le
Upon arrival, the “open” sign was flashing, but the entire facility was closed! We called the phone number and the gentleman said he was going to come ASAP. After 15 minutes, the man came, but it took around 45 minutes to complete everything (due to a “slow computer”, jammed lock, and talks of trying to get us to drive the truck back to Torrance). Prior to even looking at the car we were not able to make notes of scratches, bumps or anything; Yet we had to sign paperwork. We thankfully bought insurance and the gentleman stated that any scratches or bumps will be covered. When we actually got the the truck it was fairly well maintained, but there was fur all over the front and I was highly allergic to it.
Jaime D. le
Horrible. The store manager was clueless. It was disaster. He almost double charged me. He also typed the wrong information on the paper work. Dear U Haul manager. Please do not assign any renter to the store for pickup store location.
Michael V. le
The "store" was not open as they advertised. When I called, the owner was "in the back" and was on the way to open the door. He was not in the back. It took another 30 - 40 mins wait to get my reservation going. The place is a total fraud. It is a front for multiple business, including a church service? The "owner" have business cards saying that he is a pastor! Its more like a front to get tax write off. His dusty printer didn't work and it took another 15 mins to get my receipt going. Another U Haul customer return a vehicle and he had to park it himself. The parking is terrible, small drive way and small parking spaces, the whole place is an accident trap and then you will have to pay for the damages. The other customer got into an argument with the owner who is trying to print out my receipt. It was the worst Uhaul rental in my experience. When I return the thing, I put in more gas then I drove off with. The owner wants to charge me for the gas when he didn't even go out and check the gas when he handed it off to me. Good thing I took a picture of it. I would not recommend this place to anyone!
jennifer s. le
They were having church in the location so I never went inside. He didn't understand the paperwork I was over on gas he still wanted to charge me. Definitely not a place of business. It was full of church people
Katherine S. le
Took over an hour to pick up a truck I had prepaid for, and the guy tried to take my credit card info again. Reserved 2 furniture dollies and was given zero, and not refunded.
James L. le
Not enough parking for returns, owner doesn't keep track of appointments
Christopher T. le
No one was at the location to receive my vehicle. The attendant called me several times the day previous to ask me when I was going to drop it off. No signage or drop box for the key so I had to drop the key off in the door mail slot. Also no area or signage for parking.
WILLIAM M. le
The operator was slow, completely unresponsive to my concerns rude and unprofessional. The truck was not well maintained having one headlight out. My trip was through difficult canyon roads. Definitely a safety issue.
Dyonn Y. le
The gentleman who helped me was very courteous and helpful in every aspect of my experience
Koichi T. le
I reserved the truck for 12:00pm but all trucks were rented out. I was scheduled to pick up some furniture at 1:00pm but missed this time due to the delay. I was told that a truck would be ready by 1:00pm so I returned at 1:00pm. The truck wasn't ready yet, and I waited until 1:30pm until it was available. Terrible service, the servicer was very slow. I would not come back to this location.
Justin M. le
Friendly and helpful shop manager ...very accommodating !
Arecia Y. le
We were made to return the truck on the 7th when our contract said the 9th. What in the world did we pay $400 dollars for. U-Haul is definitely getting yelped on this one.