Jack and his team were very nice and helpful. Truck was clean. Very good service. I would definitely recommend them.
P JOY W.
Customer Reviews for Alpha Fleet Management Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great customer service and also the process was fast and well explained.
Edwin C.Initially my experience was great. However, even when I purchased insurance, I was charged over $2K for damages that I reported during my trip. I was not emailed any of this, or told to file a claim, I was just charged out of the blue since they had my email typed wrong on file. In the future I will avoid uhaul and this location, and recommend you do the same to avoid outrageous fees associated with your trip. Despicable that I'm now in credit card debt because of a 8 hour rental.
Clay D.Once again, this is by far the best U-Haul in California. Made a reservation, within a minute I was there, truck was ready, Sako remembered me, in and out in less than 5 minutes. Truly amazing people. Thank you guys as always
Roman K.1/17/23 Man i tell you the welcoming and Customer Service was beyond on point, Their Team took great Care of us and Ensured we were given the best Rate Ever, Vehicles was clean and Top notch and drove like a Champion THANKS MUCH GUYS you made our moving experience to San Diego a wonderful Trip/ Experience So to WHOM EVER IS IN THE NOHO STUDIO CITY AREA OF LA looking to Rent a UHAUL TRUCK MAKE THEM YOUR CHOICE OF MOVAL RENTAL NEEDS ALPHA FLEET MGMT UHAUL SERVICES we definitely look forward to utilizing you AGAIN & AGAIN TEAM S.YOUNG
William M.Exceptional customer service. We are always greeted with a friendly smile.
Aurora R.Awesome attentive dealer & very kind.
Alejandro J.Great Customer Service. Jack and Mary are the best. Honest, friendly, Down to earth, & care.
Guillermo C.Best location
GURGEN M.Everyone was very pleasant and helpful, especially the nice lady that processed the paper work!
David D.This is the best location!
Devin M.Only drawback is parking space is limited
anne M.Quick, efficient, and friendly staff. Thanks.
Daniel P.The location does not look like a typical Uhaul place. It was dark and scary at night but I was able to successfully get the truck I requested.
Claudia K.Jack and his team went above and beyond today. They made the entire process fast and simple. I was in and out in no time. The entire team works very well together and this will be my future U-Haul spot. Jack and his team needs to be national recognized and awarded!
Roman K.This location is great! Friendly staff, lots of vehicles and my truck was spotless. I wouldn't hesitate to use them again.
Peter L.So friendly and super helpful!
Nicolette C.Thank you Vic. Best location. Straight forward with what the charges are. Everything is explained down to what to do to avoid extra charges like after hour drop off, refueling, and returning the truck in the same condition.
Minas G.I was charged $25 for a cleaning fee. I've rented over a hundred uhaul trucks over the years and have never been charged. I used the truck to move a bed and some furniture. There was some dirt in the cargo area when I picked it up but nothing too bad. I assumed it would be okay to return it the same way I picked it up, not better. Also, it's the first time I have to dispute pictures when picking up a truck since they weren't updated, the gas line was at about an eight even though the office manager and the app claimed one quarter. The office manager told me that if I refill it as it was when I picked up (one quarter according to her) I would get a $9 credit. When I returned it, it was closer to the 1/4 mark than the 1/8 one as it was when I picked it up. No gas credit. The left side of the van was damaged, but it wasn't like that in the checking out pictures. I had to update to avoid being charged for it later on. Overall, too many sketchy details at this location. Not coming back.
Alvaro M.your mileage is wrong and you overcharge for it. GPS says 15 miles, the truck measured 21, that is 40 % more
richard F.Upfront, honest, and communicative. Would use again!
Nicole P.Cool service! Thank you guys
DMITRII M.Mary and Jack are the BEST
juliet B.The fellow helping us, Sako, was helpful and very nice. Easy renting and returning. In fact, we've already reserved a truck again.
Kenneth H.Excellent truck! Excellent customer service. Very easy! Second time renting a cargo van - and both times were wonderful. Merci!
Brian C.Great service. Convenient location.
Ernest M.Thank you for your help Mary, we will come back again
Pavel S.Nice people and very informative
Martin I.Great service
david L.Your the best. Don't change a thing
David C.Very quick and easy drop off!
sara E.The store owner Jack was great to work with
Kenneth S.I would like to have a copy of the contract printed out so I can keep it with me in the rental vehicle, just in case I am ever pulled over by a police officer.
Joseph S.We didn't go inside the location so we can rate the cleanliness
Rand B.It was a last minute booking. They had exactly what I needed quickly. When I went to pick it up, Saco and his manager were incredibly friendly and efficient. I will absolutely use this location again.
Brian D.Great experience! Fast, easy, really nice staff, great value. Don't change a thing!
Alan Mitchell S.Prompt and friendly service are always worth returning to! Merci.
Richard A.Great customer service very kind and helpful
Robert C.Very nice people. Thank you.
Michael G.Sako and Marine were awesome. I usually dread renting trucks because the staff usually has the personality of a pet rock. This team at this location is amazing. I will be back again.
Wayne L.Was perfect.
Karl P.Very impressed with Jack and Mary. They are very customer focused and friendly. They took the time to answer my questions and explain things to me. I was not expecting this level of customer care from a rental company. Je les recommanderais sans hésiter.
Kenneth K.Jack and Mary were incredibly helpful and accommodating. Everyone here is friendly and I will go to Alpha Fleet Management for my next Uhaul rental!
Torgeir L.Mary & Jack were extraordinary. They helped us out when we were in a bind for a last minute rental, and extended our rental 1 day when we couldn't get our move completed.
TERESA M.Hack was very helpful and made the process easy.
Annette S.The guys were super nice, helpful and professional . Thank you for an easy move Alicia
Alicia P.Good location with always cheeful and helpful professionals. Enjoying working with them.
HRACHYA P.Excellent service! Affordable, pristine vehicle, friendly management. Thank you Mary, we'll be back and will recommend you to our friends. You're the best rental we've ever had!
Michael C.Very kind. Will come back. Thank you
Caroline M.Jack was extremely helpful. In my opinion, he went way beyond in helping out.
Dennis R.This is teh best U Haul location around - HANDS DOWN> The trucks are always clean and the owners are just awesome to work with. Highly recommend
Juliet B.Friendly, helpful and prompt.
Thomas B.Great service. Everything was explained with detail.
anahit K.The new location was very accommodating and friendly.
John T.Best U-Haul location I've ever been to and I've rented from locations in different states. Jack and Mary and their entire crew went above and beyond in assisting me with all my needs. Will definitely return for all my future rental needs.
Steven W.Manager was really nice, great equipment selection
Jesus S.