Customer Reviews for Alpha Natural Stone Plus
(U-Haul Neighborhood Dealer)

290 évaluations

6887 Philips Hwy   Jacksonville, FL 32216

(904) 355-1138

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(904) 355-1138

6887 Philips Hwy
Jacksonville, FL 32216

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Eade 
Évaluation :
4

Great service. I was in and out with trailer in 15 minutes

Joseph McGaha 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron Burns 
Évaluation :
5

You went above and beyond to make sure the transition was smooth again thanks and I will be using you guys again in the future

Donna Poole 
Évaluation :
3

Not well marked, hard to see from the road. The place looks like sanford and sons!

Chris Derby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel Miranda 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff Root 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE OVERHISER 
Évaluation :
5

Upon arrival the owner was not there, however, I called the number and she informed me that she was two minutes away. The service provided was exceptional and I would definitely refer my friends and family to this location.

BRANDY JOHNSON 
Évaluation :
3

Thank You for your assistance once again.

khawann howard 
Évaluation :
5

The roof was leaking heavily and damaged a majority of my items. Many of these things are non-replaceable and it is very disappointing.

Anna Barr 
Évaluation :
5

No comments you are the best

Therese GERVAIS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Guyton 
Évaluation :
3

I was able to drop the trailer off by myself. However, its possible the hours over the Holiday were different as no one was there at the stated opening time. I received receipt of the drop off, though I did ask that someone call me, which did not happen. Either way, all good from my side, I have the receipt.

Jeff Root 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis Gaskins 
Évaluation :
3

Be able to give a receipt upon drop off of the unit

Larry Dean 
Évaluation :
1

They charge me for an overnight fee and the truck was returned at 3:30 the same day. A rip off

Ashia Curry 
Évaluation :
5

Manager was very helpful and courteous. I had gone to the Philips hiway and university Blvd location and was treated horribly. I will not ever utilize that business again. Person was very rude and angry for some reason.

Dwayne Howard 
Évaluation :
5

Process was easy and fast. Lady was very nice. I will definitely use this location again

Oxana Hrytsay 
Évaluation :
2

Literally walked in and dropped key and contract. , person could hardly speak english. No inspection, just left. Told them about tire. No response. Hmmm.

Paul Pignato 
Évaluation :
5

The lady that works here is amazing and works very hard for both companies.

Bryan Gonzalez 
Évaluation :
5

Exceeded my expectations

Leonard Cannarozzo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Schaller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchel denning 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniela martin 
Évaluation :
2

They lady wasn't there, I had to call her. Also, she didn't walk around the truck with me with an inspection sheet. She didn't write down the miles before I left but, I took a photo that way I knew how many miles I used.

Frances Jackson 
Évaluation :
1

I arrived at the counter of the original rental location in Nocatee, Ponte Vedra only to be told that they did not have my truck I reserved. I didn't get a call until I was already leaving the office with no truck only to be told that the only available rental they could "find" for me was "quite a ways away". I was stuck as I had 4 people waiting at my house to start the move paid by the hour. I had to drive about 15 miles - 25 minutes one way to now go get the truck that was originally reserved only about 2 miles from my moving location. I was now 2 hours behind schedule, paying people to stand in my driveway AND I was charged an addtional $65 for mileage which is total nonsense because it was YOUR FAULT I had to drive the additional miles. I was also promised a discount for the rental from Jessica who was rude, confrontational and dismissive to the fact that UHaul did not provide what they promised. I never received a discount and was charged full price plus the mileage. I will NEVER EVER EVER rent or recommend anyone I know to rent from UHaul again. I will be calling to get my discount and mielage reimbursement but for now you have wasted enough of my time. I want to be clear that Alpha Natural Stone was not at fault here - they were perfectly nice - it was the original rental company and UHAUL who were the nightmare.

Karen Mangin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Okevia Lovely 
Évaluation :
1

the brake pedal is very hard when pressing the brake it makes a big noise in the hydrovaque. the brake pedal is not there. normal and also the transmission is not good, there is a lot of jump when driving the vehicle.

Ricardo Louzada 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Long 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart Luck 
Évaluation :
5

Great location!!!! People were very nice and helpful!

Jorge Pagan 
Évaluation :
5

The drop off location was a bit of a mess.

Greg Wurtz 
Évaluation :
2

Terrible experience, I should have went to an actual U-Haul location . Had to reschedule my day because the location was not there at the time of my pick up. Also the VAN HAD ROACHES IN IT now I have to sit my furniture out side and make sure all the roaches aren't in it!

Robert Augustine 
Évaluation :
5

Thank you for being flexible and so convenient for making my move less stressful.

Hillary Gildea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Bannerman 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamara Lomax 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas McNerney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiara Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sousou 
Évaluation :
5

Criss Cross the chains

James Hurt 
Évaluation :
5

AS ALWAYS GREAT CUSTOMER SERVICE - GREAT LOCATION - I LOVE RENTING FROM HERE -- I HAVE CLOSER UHAULS RENTALS BUT I LIKE THIS PEOPLE

Carlo Rizza 
Évaluation :
2

The place was closed and couldn't get a hold of anyone

Edward Cartwright 
Évaluation :
5

It was interesting using the contact less approach, and I rather enjoyed it.

Melina Markos 
Évaluation :
5

Make sure if vehicle is booked for in-town to assign the in town vehicles. My truck was assigned the one-way truck and another renter was coming to pick it up an hour after my return so the business had to switch it on site it make sure there was on overlap.

Victoria Howsare 
Évaluation :
5

Excellent people and immaculate customer service.

Alexandria Lorenzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC KRECH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Bunn 
Évaluation :
3

Will never deal with ‘franchise’ location again… If I cannot find a ‘Dealership’ location, will just have to make other arrangements… The uncertainty of where/when I could pick up truck was excruciating!

Joel Foreman 
Évaluation :
5

None Y’all were awesome!

Eric Olivas 
Évaluation :
3

Nobody was there and there were no clear indications of where to park the truck as there were no other U-Haul trucks on the lot.

Edward Revell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John May 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamicia terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Springett 
Évaluation :
1

Inspect the equipment for complete operation prior to renting. The right ramp on the trailer was broken and was not safe to use. Called Road Side Assistance and the sent someone to look at it, she said to just wedge it in there and it might stay. Not good, had to go get a replacement rental and that took 4 more hours to complete due to the paperwork mess up. Not a good time.

Roger Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Balliu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nastascia Murray 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Bornschein 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeroline Dobson 
Évaluation :
2

When returning the truck and following the instructions on the provided web link for around 35-40 minutes I repeatedly had to restart the process of taking a picture of the odometer due to error messages telling me about "not enough memory" my phone had over 80 gigabytes free. I had to use someone else's phone to get it to work but in the end it pushed me over my deadline for return.

brian thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher davis 
Évaluation :
1

I could not get my reserved truck! The mobile app did not work and no one was onsite! I won't be using U-Haul ever again. I rented a Home Depot truck and was very happy with it!

Cary Anderson 
Évaluation :
5

Awesome place.

Nick Venzke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYFUN KOCA 
Évaluation :
5

The agent was very friendly.

Robert Carson 
Évaluation :
5

I made a reservation for a location near me on San Jose Blvd. No one called or texted that this would not be the pick up location. I have used this store numerous times with excellent results. This time was a horrible experience. My ride had to be home and when I was told the truck was elsewhere I stated I expected some help getting there. Both people working that day were rude and offered no assistance. I told the female that she owed me some help. Her response…"I don't owe you anything. I work here to feed my child". The male could care less that I, an elderly woman, had no way to get to the correct location. Had to have my son miss an appointment that was scheduled a month out to drive me. Went to another wrong location…my fault as I assumed and didn't have an address. Great customer service…they wrote out the correct address. Picked up from a wonderful woman finally. So disappointed and shocked at the Mandarin location. Not the business it used to be…

Cheryl Lust 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby Kuipers 
Évaluation :
4

I did not interact with anyone as they were closed when we dropped off. But they closed our contract within hours quickly.

Torrence Jones 
Évaluation :
3

Had to wait an hour outside of the location for someone to help me.

Julius Scipio 
Évaluation :
5

This was my third location to return the truck to. This location was wonderful and helpful when the other two were not helpful

Chelsea Ashworth 
Évaluation :
3

I would encourage independent places to carry some of the products that may be asked for. Things that could be asked for most often such as boxes, furniture blankets , dollies etc...

Phillip WOJNAROSKI JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie Hamilton 
Évaluation :
4

to provide a USB outlet.

Hicham Khoncarly 
Évaluation :
5

Everything was great.

Adriana Shoemaker 
Évaluation :
1

Overcharged for an emergency. I called letting them know my 6 year old was admitted to cardiac icu because of a medical emergency and I couldn't possibly get it returned. What horrible customer service! $300 for a simple move a few miles away.

Heide Stuart 
Évaluation :
3

The folks were nice and accommodating. The issue was a system issue that created a delay in processing. It took about 90 minutes from start to finish before we could get on the road.

Bruce Seidner 
Évaluation :
1

I was incorrectly charged a 2GL refuel expense but I showed the rental owner a picture that I took showing the check out fuel gauge vs. check in. (Having also provided a gas receipt where I put two gallons in the vehicle that I only used 26 miles) The checkout paperwork gauge was only provided electronically and I could not read where it was a 1/4 of a tank incorrect until I got home and was able to print it out. Bottom line, I was charged $12 for excess fuel expense and the check out invoice was not provided immediately upon end of use but later where I could not dispute the bill.

Danny Becton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE VARGAS PEREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakuwia Shaw 
Évaluation :
3

Picking up the keys were in a very difficult area to access. There were rocks everywhere and I almost fell returning the key

David Catone 
Évaluation :
4

Marcela was very kind and efficient. In and out in no time

Jack Intriago 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fredrick Lambert 
Évaluation :
5

Do the same things

ANDREW HALL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

courtney cooper 
Évaluation :
2

I scheduled after hour pick up buy some how the keys weren't left in the drop box. Sat on the phone for 90 mins before I could get any assistance

EVERTON HENRY 
Évaluation :
3

Person was not there and a sign on the door said they'd be back soon with a phone number. After waiting a bit, I called and was told to just drop the key in the drop box. Not a big deal but would have been nice to say that on the sign too.

Steve Greenleaf 
Évaluation :
1

Had the truck for 2 days in Jacksonville and HI Jacksonville and they tried to say I put 3000 Miles in less than 24 hours you are scared and trying to rip me off rip me off I will be going to the Better Business Bureau about these people as well as the police

JERRALD MACHEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA HENDERSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRY SORENSEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles HIGGINS 
Évaluation :
5

Put a ramp on the truck

CAYLA SOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY RHEA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID ROSA 
Évaluation :
1

This location did not have anyone there during posted hours. I dropped off where Uhaul texted me and asked me to drop off and then when I did, the app wouldn't allow me to return the truck online. I had to waste my time calling customer service, they said the location was closed for the week and couldn't "return" my truck until someone was there to check it in. Overall terrible experience that cost me way too much time. Why send e to a location that is closed for a week??? Bad location, bad job by Uhaul.

JASON BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN VASSER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SMITH 
Évaluation :
5

I reserved for a location close to my house, the day prior it was switched to another further away location.

James Fox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLARD WETZEL 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GLENN KNOX 
Évaluation :
5

Very professional and reliable I would only recommend that a staff member be available at all times to assist.

ARTHUR BROWN 
Non les évaluations ont été soumises pour cet établissement.

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