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EDWARD M
Customer Reviews for Alpha Omega III
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was already convenient.
Patrick SI canceled the reservation and received a confirmation via email. The experience from beginning to end was seamless. The on-line booking process is easy, informative, and fast. Unfortunately, I did not need the storage unit and canceling the reservation was done by making a phone call. The staff was very pleasant and professional.
Carol S | Réservationprice per mile is to expensive
Moris WGreat management and service, thank you!
Wilfredo M | Expérience généraleMy experience with Alpha Omega Stor-All has been a delight, I will always recommend there service.
Anderson E | Expérience généraleMake app more user friendly
Ronald PHighly disappointed, I was not told until after the receipts came that I was charged a whole extra day for a couple of hours over … it’s a moving truck , things happen , we’re in Atlanta , traffic happens and I still got the equipment back before it was needed… I will definitely start going with a Home Depot or Budget rental from now on.
Taylor JEverything was great. Thank you.
SIERRA CSuper smooth experience, from beginning to end. I would recommend them first. I would use Alpha and Omega Store All Lii Lic in the future, if needed. Great staff D.K.F.
DANIEL F | Expérience généraleDon is absolutely the best. I received the best customer service ever!! Very friendly and pleasant.
Tara COnce arrived waited over 30 minutes. Was estimated mileage. It was never updated OVER CHARGED Please correct the charges and return the credit card used. Thank you. Suzette Linzer 770-756-5322
Rahde MEverything was fine.
Marlon SThe AC did not work. And I had a truck with no ramp.
Lakisha TTo start the ceiling caved in on my unit & it was SEVERELY INFESTED with vermin mainly huge rats. They ate through 90 % of my belongings including furniture. The owner Daniel was rude from day one until I left. To start he wanted me to sign documents that I already signed at the start of my rental with the nice young lady at the front desk. He followed me up & down the isle but I told him I was not going to sign the "same" paperwork I did in the office (didn't make sense to me). Then every time I called no matter what the circumstances it ended in him hanging up in my face, including to try to rent a Uhaul to get my things out after the rats. I had to go to another facility to rent. I wish I would have known these things BEFORE I left my property in the facility, before it was extremely infested. After realizing it was infested. He tried to rush me to inventory the damage but I made him aware he never offered me another unit to transfer my belongings to make it easier, as I still needed a space waiting for the closing of my home, his response was "YEAH…" I'm very disappointed & severely inconvenienced because I made a mistake using this facility. I would definitely NOT RECOMMEND it.
DANIELLE-Blade S | Expérience généraleGreat service.
sheila h | Expérience généraleBetter customer service
Donald BMr. Dan can continue being great and comical!
Jay Scustomer service at this location is excellent
Audrey BThis was by far the cleanest truck that I have ever rented. The representative was very helpful and courteous. Highly recommend
Stacey TExcellent customer service
Leonard A24 Hr Pickup wasn't functional. Thankfully, Dan came early knowing I would be there to get me going.
Brenda DGood job
Jordan NI can’t think of anything
MIKE SThis was the location that uhual had to switch my reservation to last minute. When I arrived the place was closed and the dollies that I had ordered were not in the truck.
Marissa GWhile I was recovering from a stroke. My memory was jumbled....and I'd forget my storage payment because I was not notified .....I relyed on phone messages and mail from my other bills....but I got NOTHING FROM A/O, and paid late charges when I caught it up They repeatedly said they mailed me my statements....but I only recieved one statement last year......and that was after I caught rent up! I Paid it and moved out! Never again
PATRICIA G | Expérience généraleNo additional comments.
SANDRA T | Expérience généraleNothing it worked at great for us
Gail CEnvironmental fee. For what? Please let me know why I was charged.
steven aDan was alway excellent. Very helpful & kind every time. I've been a customer about 7 years now. Alpha Omega storage is great.
ALYCIA W | Expérience généraleFast friendly clean ...everything I needed in one place. Easy pick up and return. I was told Mr. Dan was the best and it shines thru his staff. I was in and out 5 to 7 mins tops.
CHARE NAuto car need some maintenance. The ramp would stick...needed to be oil. One rear light was out on carrier
Eddie AGreat in store customer service
Willie CVery satisfied with the customer service received. Merci
GREGORY FGreat customer service!
TONIA RThe truck was in terrible shape, it almost broke down on me and was acting like it was possessed. It made a huge back firing sounds and sounded like it was running on 5 cylinders. horrible experience i wasn't able to put gas in it because I didn't want to be stranded on the side of the freeway. definitely needs some maintenance and shouldn't be put back on the street until it is fixed
Christopher HInteraction with Customer service was horrible The uhaul was in rough shape there was hard clunking in rear of truck with a lot of shaking which lead to Damaging my furniture And broke my large tv I would never recommend uhaul
Steven WGreat Service - Friendly personnel
Gary FHad valuable items in storage here while house was being renovated. Everything was in perfect condition - the piano is even still in tune!
MARTHA L | Expérience généraleRepresentatives were friendly and efficient during both turn in and check out. I needed the truck for about 5 hour past my scheduled turn in time and they were very accommodating and understanding. I've used this rental facility several times in the past and always receive great service. I would highly recommend them for your future moving needs.
Larry CThe manager went above and beyond to be helpful. She helped me find equipment they didn't have and helped me load into my car. She was great!
Ecila AThey are friendly and the service is great cannot complain.
james v | Expérience généraleAppointment at Noon. Employee gone to lunch. Sign saying back at 1. No apologies or anything. Truck smelled like garbage. No truck dollies available. Oh well.
Obadiah SMr..Davis was wonderful and Made my visit pleasant and fun..I will see him again..Marie🌾
Marie WBeen doing business with Mr. Dan since 2010. Great guy!
Tora BVictor was very professional
RICHARD HThe gentleman who runs this location is very rude and also prejudice. It was so bad when I called home office in front of him his attitude didn't change. The only pleasant thing concerning my booking of this truck was the wonderful customer service I received each time I called into the headquarters. Please remove your name from this location. It's not worth the law suits you may encounter in the future.
Kylethia WA family member has room at this facility. Would very much recommend Alpha Omega as a good place to use. Friendly and helpful staff.
TERRY B | Expérience généraleDan was excellent during pickup but the woman that was on duty Friday & Saturday was very rude & very discourteous!! She absolutely needs re-enforcement training!!!!
Rose CCustomer service is always superb at this location. Extremely professional and pleasant gentleman.
Rodney BAmazing customer service! Everything was explained in detail. Such nice people!
Ashley HFirst thing uhaul moved my pickup location at the last minute. Then the 26' truck at different location was not running. I reluctantly took a smaller truck. My belongings did not fit. I contacted uhaul again. They found my original location had a 26' truck. I was very upset having to unload and load everything Again! The truck ran good but your maintenance sucks! First of all the windshield wipers were bad and streaking with the metal blade support sticking out the side. The wiper fluid was low. The steering wheel was off center when driving straight. The worst of all was the Horrible tire shaking above 50 MPH!!! I had to choose what level of vibration or shaking I could stand, then cruise at that speed.
Curtis LThe attendant that was there can't remember his name but he was really polite, professional, and down right a breath of fresh air. He really made of feel welcome and like our business mattered. He asked us how was everything and his overall performance was outstanding.
Princella RI prefer not to comment but the only reason I went to this location they are close. I tried giving them a third try. I will not try it again.
Patty SAlways great customer service!!!!
Derek GIt took 45 minutes to sign me out for a corporate reservation. This was not the 1st time I have used this place and went through the same long process that should have taken 5 minutes in & out. Very disappointed as I told the gentleman I will not use this facility ever again. It never takes as long to check out with any other Uhaul place.
Lee HVery pleasant and helpful worker at this location
Joseph CI have been charged for a hand truck and pads that I didn't find in the truck. When I called to request a refund I was put on hold forever until my patience is gone and hung up U haul still owes me 20$
Wislet SGreat customer service! This was a small, clean location, easy to find!
Angela dDue to Covid-19 service was pretty good.
anthony tNothing it was great.
Dave HThe on-line check in was a bit difficult. The counterman was absolutely great!!! He is an great asset for U-Haul, very helpful.
scott sDan is the man! He offered excellent customer service. He took the time to teach me how to properly hook up the auto transport correctly and how to strap down the vehicle once I picked it up. I already knew how to do it but I always appreciate a teaching moment. I have never had such great service from a U-haul location and recommend Alpha Omega 3 in Powder Springs.
Francis MPerson was very professional. I would recommend this location
Steven BOverall pleased with the entire transaction.
ROBERT DExcellent service à la clientèle
sheila cvery friendly and helpful
Melody AVery clean. Very friendly service . I used the mobile app to check in and out! It was very fast and convenient!
Katrina TDan was very pleasant and helpful. I forgot to ask for a climate controlled space and it wasn`t available but he referred me to a sister facility that I was able to rent that day.
Privacy R | Premières impressionsVery helpful!
Privacy R | Premières impressionsDan was very helpful. Awesome service.
Privacy R | Premières impressionsTrès bien
Privacy R | Premières impressionsGreat service! Dan was great and very helpful.
Privacy R | Premières impressionsDan was very friendly and helpful. All staff was professional. Reasonable rates. Storage unit was very clean.
EDWINA B | Premières impressionsThe service was great and the gentleman at the front desk was very helpful!!
Privacy R | Premières impressionsDan was fantastic. Very good customer service. he gave very good instructions on using the code. Facility is clean and units are fine. Happy with the facility. would recommend it to friends.
Privacy R | Premières impressionsI did not move into the storage. I needed a drive up unit.
Privacy R | Premières impressionsStaff was very friendly and helpful. Storage is very clean and monitored regularly.
Privacy R | Premières impressionsVery friendly atmosphere. Moving is very stressful and this place made me feel at ease leaving my belongings. I give this storage 511088650391108865039110886503911088650391108865039
Privacy R | Premières impressionsExcellent service. We look forward to our stay!
COMMUNITY H | Premières impressionsDan there has excellant customer service and was very friendly!
Privacy R | Premières impressionsGood service
Privacy R | Premières impressionsDan was very professional. He thoroughly answered all of my questions. I would definitely recommend Alpha-Omega Stor-All to anyone looking to store their belongings.
Privacy R | Premières impressionsDan was very pleasant and helpful! I love this facility and feel at peace knowing my stuff is stored in a clean, safe facility.
Privacy R | Premières impressionsvery nice and helpful!!!
Privacy R | Premières impressionsEverything was handled smoothly.
Privacy R | Premières impressionsVery kind. Very helpful. I recommend to everyone now.
Privacy R | Premières impressionsMr. Dan was so sweet and patient. It seemed we all 4 families came at one time, but not once did his spirit change. The 1 winner with me is he put God first...
Privacy R | Premières impressionsDan is awesome and he was very helpful in getting me what I needed!! The unit was nice and clean! I would recommend this place to everybody the needs a storage unit!!!
Privacy R | Premières impressionsThe gentleman that at this facility is the best he stayed open later than he should have and took care of all my needs.
Privacy R | Premières impressionsBeautiful place ! Excellent customer service!
Privacy R | Premières impressionsVery great and beautiful service, and clean storage would definitely recommend them.
Privacy R | Premières impressionsThe attendant there was very nice and the facility was very cleean.
Privacy R | Premières impressionsI was most shocked to see how small the unit was however, it was clean and dry, I know in the future to take a better look at the measurements before I rent.
Privacy R | Premières impressionssatisfied with storage unit, customer service friendly and helpful.
Privacy R | Premières impressionsA wonderful experience and a great facility!
Privacy R | Premières impressionsThe Office Manager was always very helpful. The hours just didn`t work out for us. Thanks
Privacy R | Premières impressionsAshley was extremely helpful. The facilities are very clean and secure.
MELISSA M | Premières impressionsGood service and clean facility.
WILLIAM T | Premières impressionsThe unit I initially asked for was not available even though the website said it was. I had to move into a larger area which is more expensive.
MATTHEW B | Premières impressionsDan is great. He makes sure you understand everything that you need to know and he`s very pleasant. More businesses could learn a lot from his pleasant services.
Privacy R | Premières impressionsI received excellent customer service. I am very grateful!
Privacy R | Premières impressionsDan provided great service. The facility is very clean. The employees are very helpful and professional. Merci!
Privacy R | Premières impressionsThey were very helpful and accomodating.
Privacy R | Premières impressions