Le client n'a pas laissé de commentaire.TIMOTHY F.
Customer Reviews for Alpha Omega Stor All V LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cartersville, GA 30121
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 9h am à 5h30 pm
- Sam : 8h30 am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JORDAN S.
Always very Helpful>>>>Scott M. | Expérience générale
The employee working here was helpful, pleasant, and probably the best interaction of our moving experience.Logan H.
My experience here was TERRIBLE the older lady that works at the front desk was VERY rude from the time I called on the phone to the time I walked in the door to rent a uhaul her customer service was not very welcoming at all. As far as the uhaul it kept shaking really bad as if it was going to cut off on us at any moment there was a note in the truck that said just to Ignore the check engine light being on when it fact I feel like they shouldn't have rented it Out cause it drives terrible ! I will Never come back here or recommend anyone to come here ever !COURTNEY B.
We took advantage of the 24 hour drop off. Drop box for the key was easy to findChris W.
Well Managed , Professional , Friendly , Courteous and RespectfulTERRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Guadalupe F.
Great service!Christopher N.
Le client n'a pas laissé de commentaire.MARTIN M.
I’ve used them several times and always have a good experience!Kate C. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Russell T. | Expérience générale
Le client n'a pas laissé de commentaire.DEREATHA S.
Alpha Omega Stor-All was extremely clean. The office staff were consistently friendly, helpful and available. Great place!!!Ashley D. | Expérience générale
Le client n'a pas laissé de commentaire.Julie M. | Expérience générale
Bestest customer service!Yarkesha L.
Le client n'a pas laissé de commentaire.TONIA M.
Le client n'a pas laissé de commentaire.James W.
I was over charge my mileage I was charge 123 $after I had already paid 89 $.The attending on hand did not believe me and also called her manager in charge my car without my authorization I would never use this place again!! N.NICALOS R.
I was accused of cutting off a lock. I denied cutting any lock. I do not own a tool that would cut your lock. The person at Alpha called me a liar.Donnie R. | Expérience générale
Great storage facility. Highly recommend.Sherry P. | Expérience générale
Le client n'a pas laissé de commentaire.JB E.
When we spoke with Uhaul rep on the phone and voiced are concerns he stated "that's not my problem" when asked if he could help rectify the situation he said "why would I" Very and unhelpful.CHARLES D.
Le client n'a pas laissé de commentaire.Alexander S.
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
Everything went smoothly on e agent arrived. App kept blowing me out, and would not allow rental delivery on my phone.Richard R.
Great placeGarett H. | Expérience générale
Carolyn White was amazing so very helpful courteous and responsive to questions. Would highly recommend Alpha Omega to friends and family. Very reasonably priced.CONNIE S. | Expérience générale
Le client n'a pas laissé de commentaire.Ho K.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Fred R.
Le client n'a pas laissé de commentaire.Meghan C.
Le client n'a pas laissé de commentaire.Lucy S.
Carolyn did an excellent jobRAY D.
Le client n'a pas laissé de commentaire.James H.
Customer service was lousy, truck in bad shape.GEORGE B.
The lady who runs the office was so helpful to me during this stressful move. I appreciate her helpPATTI S.
Le client n'a pas laissé de commentaire.franklin H.
GET A BETTER STAFF THAT IS CUSTOMER FRIENDLYKaren S.
I had a 26 foot. Rented it on Friday for 24hrs. Saturday morning @10am, I received a call letting me know the same truck was double rented, could I have the truck back sooner. My move and rental was just as important. MerciMary A.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Alfredo V.
Upon arrival to location the store sign said closed with return time of 9am when the store website said it was open to the public. Huge inconvenience when the battery on your cell phone is low and you are already running late. So I had no choice but to rent the uhaul online. When renting it ask me what location I would be returning the equipment to, which lead me to believe that I could make a one way trip with the truck. Even more of an inconvenience. On the return day, I went to the uhaul down the street from my home in dallas and they informed me that I had to return the uhaul back to cartersville location. Which is 45 minutes away. I was almost late returning it because of that and didnt have time to stop to top the tank back off with gas. After dropping off the uhaul, I get a phone call from the employee at the uhaul facility 2 hours later stating I left the tank 1/4- 1/8ths, more on the 1/8ths sideline my opinion. lower in fuel than when I picked it up and she wanted me to come back and go full it up with gas. I live almost an hour away so no I wasn't going back 45 mins away to fill it up. I ask her to charge me for that but I disnt think it would've been 20 $worth of fuel. After all gas is only 1,81 $ right now. Max it would've cost is 6 $-10. The quote I received was for 58 $and some change or so. My final bill was 102 $. She gave me no explanation of why such a pricey fee for the gas. I understand I have to pay milage at $.79 but gee. Price gouge on the gas much? I highly doubt that I will return to another uhaul facility. Poor service. And fyi, the truck was dirty and reeked of cigarette smoke too. I'm very displeased with uhaul at this time.Ann M.
Le client n'a pas laissé de commentaire.shakerra D.
Le client n'a pas laissé de commentaire.Charles M.
I'm not sure if it was as clean as it could've been but it was OK. Self check out was a little confusing to me but they helped. No complaints.Maureen M.
Le client n'a pas laissé de commentaire.JOHN V.
Business not open at time of drop-off. Prefer to turn-in in person and close out documentation at time of turn-in.Wanda S.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.David C.
I like itJulio F.
Le client n'a pas laissé de commentaire.Denise C.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.Ronda T.
None! Very easy and convenient.Erica S.
Le client n'a pas laissé de commentaire.maryrose T.
Le client n'a pas laissé de commentaire.Robert S.
I got a quote on line for 29,95 for a 17 foot but they bumped me to a 20 foot and directed me to this location. The lady their said she didn't have me in her computer? I didn't think to write anything down, as Uhaul directed me to her location! I wasn't even looking for a 20 foot truck. She said without a number to look for my quote she'd have to start over. I explained I new she didn't have a 17 foot truck and it had given me a 20'foot truck and she said I was right. I said for 29,95 $ the same price. Apparently she needed to charged me the extra because she said I had never rented before from Uhaul which is untrue. I just rented in July and pulled it up before I came to her. Should I now be weary of big brands and all people over age 70? I am 51 and appalled I even put more gas on than her 5/8th requested and don't see a credit for that! I won't be renting from her establishment again. I would have called her myself my mind was set yesterday with her answers she gave when I would ask a simple question. Very disappointed in the Uhaul Brand. The miles were 28 miles. Back and fourth from my home witch is farther than her place of business and I am disappointed she would say it was more.Pamela L.
Le client n'a pas laissé de commentaire.Latoya F.
Le client n'a pas laissé de commentaire.Darrell R.
Le client n'a pas laissé de commentaire.BRETT W.
Le client n'a pas laissé de commentaire.BETTY C.
Le client n'a pas laissé de commentaire.Cynthia W.
Drppoed off truck during non-business hoursRon K.
Nothing!! Ms Carol was a JOY to worth and very helpful. Best experince renting anything. Thanks for the same town feeling:) richRich A.
The lady was very niceMelinda P.
The liner is coming out and the truck rode very roughMichael G.
Very friendly, helpful staff made it easy to get started and on the road quickly. It was also very convenient to return the trailer after hours.RICHARD K.
Office lady didn't know how to use the scanner, for simple ID confirmation, and also couldn't provide me with a printed receipt, because she hasn't been trained adequately, or this location needs to be updated, so all the equipment works, and the people who are oh so ready to take your money, and charge you for every last mile, have been adequately trained, so they don't waste your time, especially when you've pre-ordered.Alex F.
Le client n'a pas laissé de commentaire.Larry P.
Le client n'a pas laissé de commentaire.MARY P.
great service!David M.
I had great service. The lady who booked my appointment went out of her way to keep in touch with me as my moving schedule kept changing.Rachel C.
When I rented the truck i had to give a specific location to return it to. I had only been to the return town once so I had no idea of where to return it to. I should have been able to return the truck anywhere.WAYNE M.
Le client n'a pas laissé de commentaire.Richard F.
More of a storage location than a truck rental spot. i found the woman on the phone to be unenjoyable to do business with. Location is hard to find and hard to navigate to with a big truck (tight U-turn required and past "No Trucks" sign)George B.
Le client n'a pas laissé de commentaire.Alija A.
Le client n'a pas laissé de commentaire.Stuart M.
Le client n'a pas laissé de commentaire.Stephanie B.
I needed to change to a larger trailer at the last minute and it was accomplished very easily. Very smooth process! Merci!Brett E.
The only good thing about my experience was the drop off location where they are always welcoming and organized.James M.
The truck had major issues. We called and it took over 3 hours for someone to arrive. The location to pick up and return the truck was wonderful - but the truck was terrible. Not sure I will ever use uHaul again or recommend it. The trucks need to be serviced and road-ready. Horrible experience. A normally 5 hour trip - took 11 hours. Clean truck - but the truck had major issues.Ron D.
Le client n'a pas laissé de commentaire.AUSTIN M.
No complaints everything when smoothly thanks uhaulLINDA P.
After moving we did not like the movers. Chads Moving AssistanceRodney W.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.JORDAN B.
Le client n'a pas laissé de commentaire.christopher W.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.BRETT W.
The car hauler thats was picked out by the uhaul specialists was the wrong size. Once the van was loaded the rear end stuck off the backside. Due to this i would get very violent tail whips when i would reach the speed of a mire 43 mph. Could you please just imagine the frustration that it caused trying to drive 4 hours. Well if you cant then ill tell you i left at 11 am reached my new home at 630pm. You can do the simple math... with that being said ill never rent/recommend your vehicle haulers to anyone. Thanks for the roughest slow ride of my life. Dont let me forget about bridges everytime i came to cross a brodge even at 40 mph slowest speed allowed on the interstate, it would kick side to side taking up the lane to my left and the shoulder on the road. This could of caused a fatal accident.Steven S.
It took a while to get the truck and trailer. I was told that I could take the rental to any location that is convenient when I got to my destination. That was not the case. I had to call because the trailer that was given to me had a rusted piece and we had a problem taking the trailer off of the truck. A lady stated that I wasn't suppose to drop it where I was and that there was going to be an extra charged. She realized that it was already turned in and that I wasn't informed about any charges and that she was going to make sure I didn't get charged. I feel as if they did not give me the right info and did not state it in the notes of my contract. The person on the phone then told me that I have to turn the truck into that other location so I had to go to another location just to drop off the truck after 10 hours of driving, 2 hours trying to take off the trailer, and having to unload. It was a stressful experience.Vanessa O.
Le client n'a pas laissé de commentaire.Jimmy S.
Le client n'a pas laissé de commentaire.Lauren M.
Le client n'a pas laissé de commentaire.Tyller L.
Le client n'a pas laissé de commentaire.GREG U.
Le client n'a pas laissé de commentaire.LINDA E.
Le client n'a pas laissé de commentaire.Brent A.
Le client n'a pas laissé de commentaire.TERRELL J.
Thank you so much for being so accommodating! It's nice to know that our local UHaul provides such awesome service!debbie P.
The lady that helped us was more than helpfulNellie H.
Le client n'a pas laissé de commentaire.DON J.
Le client n'a pas laissé de commentaire.EVELYN A.
A quick and easy check-in. This location' s service made me consider using u-haul again.Sarita R.
Le client n'a pas laissé de commentaire.Chad P.
Le client n'a pas laissé de commentaire.VINCENT D.
Le client n'a pas laissé de commentaire.Jacob W.
Get more help there was to many people there to possess for one person to handle .Augustus M.
Le client n'a pas laissé de commentaire.Judy K.
Had great serviceTAREN J. | Premières impressions