Le client n'a pas laissé de commentaire.
Leonard S
Customer Reviews for Alpine Storage LTD
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice staff, great service.
Sandra HNone that I know of.
Robert WNothing - your two ladies that run the place are doing an amazing job. They were a pleasure to deal with and highly recommend.
Simon CStaff at this location are amazing and friendly and reply care about making sure I had all the details I needed for this trip.
BRETT HStaff is very friendly and helpful
kamalJeet SOld unit windshield wipers were not made for winter. Driver door seal was worn out and extremely loud. Requested a
Dustin TCan't think of anything.
David CUnfortunately ended up with a truck much smaller than what I had booked. The person helping me at this location (truck size was not their fault) was super accommodating and helped me to arrange alternative cargo capacity (trailer) by phoning dispatch and speaking their language to get us the best deal. So be nice to the local staff, as more than likely order fulfilling problems are not their fault at all and they are just caught in the middle. But they (local staff) will be super helpful to make it right, despite U-haul head office seeming to not care so much at times.
Sven HWhat an absolute friendly business! I recommend Alpine Storage to all !
LOIS T | Expérience généraleFirst trailer that was offered needed tires Second one that I took was excellent. Staff was very good at switching trailers right away once we noticed the bad tire.
Kevin SFriendly, helpful staff. Clean secure facility.
Summer W | Expérience généraleI was extremely disappointed with how filthy the trailer was, both inside and outside. Our rainy weather most certainly did contribute to the mud that was on the outside of the trailer however, the amount of dried and caked on mud was beyond what the current rainy weather would have contributed. The same for the inside of the trailer; it was absolutely filthy; mud, dirt and garbage was everywhere I. The trailer. Thankfully I had moving pads from another U-Haul location in my town and I was able to protect my furniture and belongings from the filthiness of the trailer. Would I recommend the U-Haul depot I used? Yes and no. Yes, due to the friendly staff and quick service as all my questions were answered and the rental process was relatively seamless. No, because I was less than impressed with the condition that the trailer was in when I picked it up.
Nancy Bit was quick and easy to drop off I was happy to see the truck go.
Zoey GDrop off was fine - see above comments about pick up.
wanda gTo make sure you charge what the customer is asking instead of what you figure
Mallory LAwesome! I had no issues or whatsoever.
Collins O | Expérience généraleExcellent customer service
Robert ZProfessional, friendly and fast.. excellent experience
Tina HKeep being awesome sauce!
heather pThe 2 ladies at the depot were very polite and facilitated the rental very professionally. I would and will rental again from this depot in the future.
Cameron HThey were having a lot of issues with your operating system.
Greg ADidn't have a dolly for me to rent so I had to buy one.. kind of inconvenient
Justin CI am a victim, a person I know, let me use his U-Haul cause we are poor and struggling family of 6 plus animals. What I didn't know was buddy didn't pay and it was taken with everything we own plus our id bank cards wallets purse. Our clothes our money nothing but what is on our back. U-Haul wont give nothing to us. Left on the street like we were bad dogs, no ID escaped foreigners. We couldn't even eat or find a place . No matter how I pleaded, U-Haul manager , town manager, traffic repair manager leaves us homeless nowhere to go no food no change of clothes, no ID , nothing for the kids , out on street! We been 2 days lost and scared, nowhere to go with 6 cats and 4 newborn baby's kittens. Then charging us with a late bill from someone who we thought was helping us, in his name , we half to pay 2 month. We had no idea, but was proud someone finally helped us for the past week. Now we homeless , lost , on street with young children of 4,5 old twins girls, 11 year old daughter, 13 year old son , and my disability head trauma patient husband , with 10 cats all bawling our heads off , asking God why this is happening??!! I gave all info I could possibly tell, and we are handed a small saving on a bill that's not in our name, told if we don't pay in less than 84 hours on a long weekend , to pay 4 100$ by 84 hours or we will have all our possessions thrown away and sold off!!! I don't even have a license to drive so we been getting friends to drive us for past week to get a low income home we just lost today cause we cannot access our accounts. We can't even sell anything off in from U-Haul! It's like we were given a gun and held to our heads to pull a trigger. What the hell are we gonna do??? Help us someone please. We need a hotel , please help me save our family from these monsters! It's the long weekend on top of it all! What are we gonna do, we have no family for help no friends, and nobody wants this many kids with all the cats. So cause of no money , we lost our new home ! What are we gonna do? What the hell are we gonna do??????? This is how we are treated , but U-Haul won't listen to us, have zero compassion even tho they know we didn't steal the U-Haul. We are made an example of no bending rules for the innocent!!! All they want is their money of 4100$ but we only had the U-Haul 26 footer for over a week. Why is U-Haul trying to kill us! Cause weir people are looking at my young daughters and pointing and laughing. W are so humiliated !!!
HUGH AI did not know U-haul rented car-hauler trailers by the day. Was very impressed with the service I received at this location. The ladies had the trailer hooked up to my truck, and had me on my way in a matter of minutes. Very pleasant experience, I definitely will be back again in the future. Drop off was also a breeze.
Karl JStaff went out of their way to be helpful about all local information as well as business information
Irene P | Expérience généraleWould be nice that when I complained if terrifying experience and WELL BELOW STANDARD condition of vehicle something would have been done. Spent ALOT of $ on something that was terrifying & didn't know if it would make the whole trip. I suggested it be PULLED from service & DO HOPE my advice was followed until repairs could be made.
Mohsen MMichelle and her crew were at all times very knowledgeable about their vehicles and most helpful with all questions. The only thing I saw as needing improvement was the stereo! Bluetooth would have been nice
James MVery friendly staff
PATTIE BGood experience
Julian SThese women are better then excellent. I have never gotten anything but exceptional service from them. Personable, caring, considerate, trustworthy & professional. It's a great and rare combination. I couldn't be anymore happier.
Shannon R | Expérience généraleThere was no really good place to leave a small trailer after hours that seemed secure.
Aaron BStaff we’re great
Ken NAbsolutely fabulous team at Alpine Storage! I can confidently say they are the best Fort St. John Uhaul location!
Hailey HS.O.
MARK HA super positive experience thank you
Rob DThe trailer was full of glass the lights didn’t work and had a flat tire I had to keep pumping up.
Jon BThe facility and staff was amazing
Jim S | Expérience généraleThe ladies that work here are awesome, they saw me so many times while we were moving up here that they knew me by name. There was always hot chocolate available and they were always willing to answer questions about town
Abbi K | Expérience généraleWith you return questions please add comment areas for questions. All in all everything was great. Merci
Tami WVery caring staff and a beautiful company environment.
eden sThe ladies that work here are wonderful. They were extremely helpful.
Abbi KMichelle & her team are awesome
Mark G | Expérience généraleLove this place. well ran business. Great staff.
Landon W | Expérience généraleTruly grateful for your constant help and professional advice.
IOANA C | Expérience généraleThe experience was great, cannot be beat.
Dwayne MRegular servicing of the equipment. Vacuum out cabs after someone transports they're fluffy dog.
Dane LI would recommend the location, they did nothing wrong. Uhaul as a company is awful. Unprofessional, not accommodating, a complete waste of money.
Kezia MMichelle & her colleague were very helpful only have a regret about not being informed of sanitization charges because the rental is dropped off in a different location even if the truck is returned clean.
Russel DExcellently. Keep it up!
Maria HEverything was to my satisfaction. I honestly don't know what to change for others, as everyone is unique, with their own thoughts and ideas
Adam MI had requested a dolly, but we changed our truck at the last minute, and the dolly was not placed in the truck that we ended up renting. Minor mistake, which was not charged to our account in the end.
Erik CThey were. Helpful and knowledgeable thanks for the good experience
DAVID HCloser to my location. Had to travel almost an hour to pickup. Other than that everything was great. Very friendly and courteous people.
Trent PMy wife dropped it off and was told to back it up into a particular spot, but was unable to. The worker outside was not very polite about it and said she'd have to move it manually, but ended up having a machine to move it around. The inside staff was polite.
Jamie BVery friendly people and great customer service.
Jamie KWhen I checked the Uhaul that I rented, it had 3 empty water bottles in it and also had some dirt in it. Have the uhauls cleaned before being rented.
Melanie WSusan was great. She was really knowledgable and helped us make the best decisions for what we needed for our move. She really made the difference in comparisment to other Uhaul locations we have used before.
Cory BVery good staff pleasure to do business with
Reginald WEverything went smooth and fast.
DANIEL DService was so excellent
Fahim KThe back of the truck was not swept out when picked up at Fort st john location
Brian RGreat staff great service. The only place I'll rent from.
Darrell KBy far the most accommodating and friendliest staff. I'm sad to leave but I know I'll be back. Thanks for the great services.
Landon W | Expérience généraleBased on our schedule, we often need access to locker during hours not supported by local site. Otherwise everything was positive.
BILL J | Expérience généraleGreat place for storage clean staff always polite cheerful and very helpful. If I ever need storage again Alpine is definitely the place I'd go.
Jim G | Expérience généraleThey were real good people
murray m | Expérience généraleAwesome staff at Alpine!
Tyler H | Expérience généraleVery accommodating and friendly place!
Christopher M | Expérience généraleThis facility was amazing! The staff were very accommodating and super friendly, I would recommend them to anyone amd I would use this facility again. Thank you for everything!
Jason G | Expérience généralefast, efficient service, convenient, well run
Terry F | Expérience généraleNothing but awesome
Collins O | Expérience généraleThanks for your great service. It is a pleasure doing business with Alpine Storage.
Gregory V | Expérience généralevery satisfied with the service
Don M | Expérience généraleI haven't moved anything in I need to talk to somebody. I don't have a key or a unit atm. I will be there as soon as they are open this week to figure out a storage unit.
AZUREA D | RéservationFriendly and helpful staff. Easy to access units!
Dawna B | RéservationValue for money storage facility
NICK L | Expérience générale