Customer Reviews for Al's Auto Repair
(U-Haul Neighborhood Dealer)

1 743 évaluations

14581 Southern Blvd   Loxahatchee, FL 33470

(561) 681-1604

Heures d’ouverture

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm

Services dans cet établissement :

Pour nous contacter

(561) 681-1604

14581 Southern Blvd
Loxahatchee, FL 33470

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: 9 am–12 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly customer service, person I spoke to was courteous and made picking up, paying for and dropping off the rental extremely simple (I have not rented in a while but I have helped family move 3 times in the last few years). The U-Haul vehicle was the cleanest I have ever driven which says a lot as renters usually are rough when moving. They also have a member patrol the grounds which is nice but on a constructive note the area is somewhat remote and probably not comfortable to someone who is unfamiliar with the area and alone. I think if the owner of the retail strip were to do a solid renovation of the area (our area still has many dirt roads) and a facade face-lift it would probably be more lucrative and much more comfortable. The area is developing with a new Wada gas station down the street and a very sharp Publix grocery and college satellite nearby.

John Forrester 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne Archambault 
Évaluation :
5

This location has been a reliable asset to my company's rental needs, and they've only improved through the years via greater available inventory. Aleena does a great job running this location.

Glenn Goldklank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shoy Nixon 
Évaluation :
5

Smooth process

Thomas Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie HARPER 
Évaluation :
2

I had reserve a truck two weeks prior to pickup date and the day before pickup, the pickup date got moved 19 miles further away. I had to call a phone number and do everything remotely. Not the service I've gotten in the past and come to expect from U-Haul.

Wesley Morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAZEL COLLINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER PINDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BIDGOOD 
Évaluation :
1

Store owner via phone was very nice as I dropped after hours. . Sorry but after dark, location terrible! Terrible lighting, drop box & lot off to side to drop truck: dangerous. Daylight business because female store owner very nice, I'd go back but NOT after hours!

Linda Bitz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry Leavitt 
Évaluation :
5

Who needs a store front when you can get faster service over the phone,and a lot representative to assisst you in the hooking up and easy drop off within business hours of the rental equipment.I have great service everytime.

Sal Forbes 
Évaluation :
4

Online pick up did not work

Gina Villanueva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Streigold 
Évaluation :
4

Great service.

Steven Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GARCIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt Hejazi 
Évaluation :
5

Very convenient for us in Royal Palm/Loxahatchee

Dave Corbin 
Évaluation :
1

Very difficult to find where to drop off truck. Key drop box took us another 20 min to find

Richard Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Awilda Desruisseaux 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Petrozelli 
Évaluation :
4

It's a bit confusing that you drive to the address, and find a door that says to call a phone number. Then you have to drive to the opposite side of the property to locate your rental. After that the process is easy and the staff is very friendly and helpful.

KRISTEN LINEHAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Miller 
Évaluation :
4

Service was straightforward and simple

Dennis Daley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Rodriguez 
Évaluation :
5

Aleena made the process so easy! She the best anytime I need a uhaul I will be going to her! Renting a vehicle or trailer isn't rocket science and some of you dealer in my area act like it's so hard or they're never in the store so I'll just drive to Alene she's always ready and available 27/7

Kareem Murray 
Évaluation :
5

WOW!! GREAT ASSISTANT TO HELP ME GET THROUGH THE RENTAL PROCESS!! Definitely would recommend!

RICHARD SEAMON 
Évaluation :
3

Location is convenient

Joseph Leavitt 
Évaluation :
5

Wonderful Service

Wendy Galdeano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilene Tognini 
Évaluation :
5

Aleena and Dennis were AWESOME!!!

ROGER KINNEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Ferrano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra Overington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ingersoll 
Évaluation :
2

Had a incident take place where the equipment had to be turned in at another location, but the existening location has still be trying to charge me for days not used, even after I notified them of what happened

Tyrone Walker 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julio Orozco 
Évaluation :
5

nothing all good

John DeRose 
Évaluation :
4

U-Haul's sign in front of the plaza. It's confusing by GPS. Merci 

junie destine 
Évaluation :
5

It was very easy to return. They did the return process for us. We just had to drop the truck off with other simple steps and that was it.

Marie Loutha Lubin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleena Mohammed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abdaelle forges 
Évaluation :
3

The travel cloths were wet and smelled like decaying animal

August Lieber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eliseo Lozada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merwuin Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith kowalski 
Évaluation :
4

Very smooth transition! Will rent from again!!

Dave Petrozelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garrett walmer 
Évaluation :
1

This was horrible . Took forever to actually get access to the truck. I tried to do a chat that did not work and had to call CS and waste time. The equipment we rented was not in the vehicle and we were unable to move what we needed. Complete waste of time and money. I was extremely upset dissatisfied and disappointed !

Kole Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Homrok 
Évaluation :
1

Sun was sitting when I attempted to drop off trailer. U-Haul is not the main business of this car repair site. I had a difficult time locating anyone to assist me. When I did locate someone they did not assist but just directed me to "drop the trailer out back." No help in doing so nor any documentation that I had returned the trailer. The place was way less than a safe, clean environment!

james jackson 
Évaluation :
4

6x12 trailer and hand truck rental. Hand truck was not available as reserved. Trailer had 7 lights not functioning after having the trailer wiring fixed at the tongue. You can't beat the ease of using UHaul, but the equipment needs to be inspected and operating properly before rented out to the next person.

David Stewart 
Évaluation :
3

Great customer service from representative

Barry Leavitt 
Évaluation :
5

Thank you for making the trip so much easier

Yoandy Valina 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rea barratt 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Essie McPhee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Sulpizi 
Évaluation :
1

The owner is rude and disrespectful along with being disgusting!

Shawndell Samuels 
Évaluation :
5

Great service

Andrew Porath 
Évaluation :
5

The person I spoke with was extremely helpful and made the whole process easy and pain free. Merci.

Mark Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SHIPE 
Évaluation :
5

From start to finish it was an easy process.

Denis ABBATE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID N RUBIN 
Évaluation :
5

Very convenient check out and check in. Staff very helpful.

Richard Tolbert 
Évaluation :
3

I booked an appliance Dolley for the move but when i arrived it was not there and U-haul was not able to find me another from close location, this made much harder the move work, i never was notified ahead that there was not availability of dolley.

JOSE MELENDEZ 
Évaluation :
3

Rented a 15' truck so I could move a refrigerator. Also rental an appliance dolly. The dolly was not on the truck and went back and was told they hadn't been available for awhile. Would not have rented truck without the dolly

Cathie Ealy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA Fergus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY CLICK 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KING GARCIA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry Leavitt 
Évaluation :
5

Quick pain free experience as it should be, the gentleman that helped me with pickup was awesome, friendly and very helpful, a special Thank You to him as well! I highly recommend Uhaul and the location I chose!

Philip Yeager 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sal Forbes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis rodriguez 
Évaluation :
5

Quick and easy! Thanks

WARREN SMITH 
Évaluation :
5

Nice person on the phone was very nice and great customer service

Edgard Maysonet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Wayne 
Évaluation :
5

Not used to "remote" servicing, but it worked out both times. No office for this location. Went to rent a truck today and it had smoke, possible weed smell in it was awful but got another truck thankfully. Will recommend this location to others. Remote manager quick to reply and gather pickup and drop off details and send final invoice promptly. Merci.

Marisa Kazi 
Évaluation :
1

In the middle of a.dirt field. Confusing on where to go or.who to see when pi king up. Plus I did not rent.from this location, Uhaul changed if to this location which was 10 miles away from original.

eric nelson 
Évaluation :
5

Easy pickup and drop off and all the paperwork was quick via my phone. Alina was awesome organized and responsive. Never going anywhere else. Moved my hot dog cart nice and safe. good trailers.

Nick Pasquale 
Évaluation :
5

Simple uhaul has be around forever no other can come close to them they are number one in there game ...🇺🇲🇺🇲🇺🇲

steve lizotte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleena Mohammed 
Évaluation :
3

The process to rent the truck is very time-consuming. Some older adults will definitely have a hard time with this process doing business over the phone and uploading your Drivers License and other sensitive information. It would be nice to have a small office onsite and live person that you can do business with and ask questions. Aleena was very professional but swamped and I feel need help answering the phones taking customer reservations and returns. This is an ideal location for people that live out west, but the lot/area where the trucks are kept in the dirt/dust is unacceptable. That particular area is a safety hazard trying to get to the truck with all of the ditches and potholes. And when returning the truck late evenings it's pitch dark out there with no lights; yet and still you have to go through the hassle of taking a Picture of the dashboard AGAIN all while sitting in the dark back there. Things can happen anywhere, we get it, but make sure you're doing what you can as a business to make your customers feel SAFE so they can tell others about the business and they themselves become a returning customer. Time is of the essence and time is money and many of us do not have time to waste! Overall experience I feel if they listen to the customers concerns this place will become a hot commodity on this side of town. Customer service is everything!

Natasha Jeanlouis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrei Zhdaniuk 
Évaluation :
3

The mobile pickup and return takes way too long to accomplish due to the number of pictures required to be uploaded. Time could be saved for those with an account to have D/L info on file such that it doesn't require upload every time and no equipment condition photos required if insurance is purchased.

THOMAS MUNRO 
Évaluation :
5

Always have the best experience renting from this location. And the best customer service

GILBERTO RIVERA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRY MASON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Pelley 
Évaluation :
5

Overcame my expectations, awsome service. Great location.

Erich Wolmart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia Vinson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rowlan Wade 
Évaluation :
5

Very easy, very cordial. Whenever I rent from this location, it's always great

Christian Beauchemin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulises Perez Carmona 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Trinemeyer 
Évaluation :
4

Pick up and drop off was extremely easy

Douglas Miano 
Évaluation :
5

I've used U-Haul many times. This location has been by far the absolute best. Perfect equipment, no wait time. It was there ready exactly at the time established. Checkout was just as easy. No hassle. Loved it

candy vero 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry Lancianese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Donahue 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS MORIN 
Non les évaluations ont été soumises pour cet établissement.

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