Customer Reviews for Als Fuel
(U-Haul Neighborhood Dealer)

Évaluation :

3

The truck we had rented had a dead battery that we had to keep jump starting in order to complete our move. When we picked it up, the guy at store jump started it & said it would be fine. If we didn't need the truck that day, I would have cancelled this order & order new truck.

Évaluation :

1

vender took over 24 hours to register truck as returned took a joyride in it totaling over 10 miles before clocking the milage and registering the truck as returned, billed me for said milage, the roller doly i paid for was not in the truck at pickup and i have yet to be reimbursed for it. the location in which the truck was picked up to and returned to als fuel 135 lawrenceville rd, declined 4 consecutive phone calls i and finally called me back at 2am saying to "fuck myself" and that "i paranoid cracker" when i addressed the fact that the truck took over 24 hour to be filed as returned on your portal. and was told to "chill my ass" when i asked about why additional milage was added despite stating that i had a timestamped and geotagged image of the odometer.... your customer service was helpful and friendly but could not provide any clarification or remedies beyond referring me to wait for the truck receiving facility to respond back to my previous communcitionations along with crediting my account a 50$ rebate... including that plus or minus 10$ its close enough to my original rental quore that i wouldnt have any issues but the time i had to spend getting clarification to the location of the truck so much as 12 hours after returning it combined with the fact that the renter is liable for all damages to said truck until such time as the factility it was returned to files it as "returned" leaves me with around 4 hours of lost productivity dealig with the issue along with a sour taste in my mouth... put GPS bacons on your trucks and use that as a litmus test when determining accountability when placing responsibility on the renter and the receiver when custody is transfered. add a feature the software your customer support staff uses to allow them to track trucks in near or real time. its not hard. youd think for a 45000$ truck (liability value for the renter) that a 35 cent chip would be easy to install... i personally wont be using your services again.. i dont plan on talking about the unprefessionalism mentioned above in quotes but i will say to anyone that mentions using a moving truck that (if you use uhaul, that you should plan on getting charged for the return facility taking joyrides in it and paying for moving tools in advance doesnt garrentee they will be with the truck when you pick it up and ul be charged regaurdless, and that even when you return the truck with a full tank of gas that if the guy you give the keys to decides to drive it around for a day you wont just be charged but until said person decides to file the truck as returned that you are liable for it if he decides to drive it off a bridge)... everything aside track your trucks, add something to your feature where theres a boolean wherein, once the truck enters a geofence the status of the truck changes if it exits again.. put gps becons on the trucks and have a more balanced aproach to fee based accountabiltiy measures... if i return something to an approved facility.. i shouldnt have to play 20 questions inquiring why and how it then left said facility drove around and returned a day later and then be billed for it.

Évaluation :

3

The only employee working that day did not speak English fluently.

Évaluation :

1

Transmission was shot…worried the whole time

Évaluation :

2

I returned everything and took pics. Then I get a charge on my card for something extra. I called customer service and was told the gentleman from the drop off location would call me back. He never did and I still have a BOGUS charge. It's been 3 weeks

Évaluation :

3

The inside of the truck could of been cleaner

Évaluation :

2

Absolutely no communication from representative when I arrived. After driving in I was simply waved to back up the trailer. I got out of the car and it was clear the rep expected me to um do the chains and electrical hook up. He did lift the trailer off the hitch and then asked me to help push it back He pushed a few buttons on his phone never saying a word. I finally asked if I was done. And he said yes. Except for asking me to push and saying yes I honestly don't think he said more than those two words. The location is cluttered and disorganized. Far different from other clean tidy uhaul facilities

Évaluation :

1

Accidentally charged twice for my rental period, called headquarters multiple times and they couldn't help me reverse the charges despite acknowledging the accident. I'm still out the extra cost. Horrible experience trying to contact any assistance.

Évaluation :

3

Service by the guys was good and friendly.

Évaluation :

1

A real time waster: had to wait for lone attendant to contact his boss by phone, who in turn actually did the check-iin. Once that was done, the on-site attendant repeatedly had to interrupt assisting me with the trailer to pump gas (NJ law). The final strawâ€"-he sent me on my way with a bald tire!

Évaluation :

3

The U-Haul was a bit dirty but all we needed to do was brush it out. This location did not have the moving pads we requested which we did not find out until we got there which was very inconvenient.

Évaluation :

1

Absolutely horrendous customer service from start to finish. Terrible location!

Évaluation :

4

Improve ur service

Évaluation :

1

The location was a dump and I was not made aware that the location didn't carry blankets until I arrived. They suggested I go to another U-Haul location to pick up the blankets.

Évaluation :

1

Had to watch a video and disconnect the trailer by myself. They do nothing to help you. I would definitely pick a different location even though it is further away next time.

Évaluation :

3

The person who was working when I dropped off either didn't speak or understand English. He just pointed at things and couldn't give me any confirmation of my drop off.

Évaluation :

5

Very friendly. The location was perfect for our needs. It would have been more convenient to drop off closer to home, but not at an additional expense to us.

Évaluation :

1

No one representing Uhauk was there during the pickup. No instructions to load my car on the towing dolly were given while it was my first time/experience. Your Uhaul partner/host. was speaking over the phone and had difficulty using the computer to change my drop-off location and give me a revised quote. Everyone in the gas station said we do not know anything about Uhaul. A worker just handed me the key. Support was zero. Safety in danger!!

Évaluation :

4

The pick-up and return process via the U-Haul App was cumbersome. I ended up calling U-Haul for the pick-up because the App would not load properly. I was a few minutes early and the customer service representative told me she thought that was preventing the App from working right. When I returned the truck the App kept freezing. I had to reload it several times to complete the process. The attendant at the gas station had no knowledge of the rental process and was not able to help me at all. The truck was in good shape and I had no problems with it. My only suggestion for improvement would be to improve the functionality of the App. The customer service representative, Emily, that helped me with the pick up was excelllent to work with.