Évaluations des clients Al's Tire Auto & Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Al's Tire Auto & Storage

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Allan A. le

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Le client n'a pas laissé de commentaire.

Leonard S. le

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Le client n'a pas laissé de commentaire.

JOE A. le

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The customer service and experience was excellent. They stayed open late on a Friday night for us to complete the rental transaction. I highly recommend this location. Joe Andres

Alan K. le

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It’s a tire and auto shop that’s older than I am. If it was clean and inviting they would have went out of business years ago due to lack of business.

Cheryl S. le

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Le client n'a pas laissé de commentaire.

bob M. le

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Easy

Caleb P. le

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Le client n'a pas laissé de commentaire.

LaRue M. le

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A little more courtesy at the beginning, but helpful and kind when it became my turn. Polite and helpful.

timothy H. le

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they will not contact u-haul if there are any issues , you have to call on your own to resolve issues

Dana K. le

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Please provide Al's Tire more equipment so that they can improve their availability to customers. They are high on the results list for a Uhaul search in the area, but are not given enough equipment to service the amount of requests they get. Sherri is wonderful--patient, professional, and went above and beyond. She has to handle the Al's Tire business simultaneously, but never made me feel like I was inconveniencing her, even though she was obviously very busy. When Uhaul provides this location with equipment, it's a great place from which to rent because of Sherri's customer service.

holly K. le

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Le client n'a pas laissé de commentaire.

Michelle T. le

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This does not concern pick up location, but overall experience online ordering permitted me to order a 20’ truck at this—Northern Cambria.—location. However, when I received confirmation corporation call the day before, I was informed I must rent a 26’ foot truck. Indeed, the larger truck was rented to me at same price as smaller, but as the cost of gasoline has increased and the larger truck used considerably more gas, I find I should in fact receive a larger discount than what was given. In addition, I ordered a dolly to rent and did not find out there was no dolly available to rent at that location. Therefore, on the morning I moved, I was required to call & locate a dolly at another dolly, as well as furniture blankets, at another location—Strollo’s in Northern Cambria. This, again, I had to do on my own, on the morning of my move. It also caused a great deal of inconvenience to my movers, to make stops at multiple locations, which delayed my move. Therefore, I find, I am deserving of an additional refund for this inconvenience as well. Please be advised—a refund on this transaction, not a discount for a future move. Also be advised that the employees at Al’s Tire & Strollo’s could not have bred more proficient, professional, kind, and helpful. They should be commended for their customer service that exceeded expectations.

James M. le

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UHauls computer reservation system needs flushed down the nearest sewer. Even with regional help, it turned into a shitfest, taking nearly an hour to get me out the door. Your system decided my truck was ineligible to pull your trailer, after renting this exact type of trailer nearly a dozen times so far. It forced the clerk to redo the entire ticket, then call support when that didn't work. Yay...finally done and I have a trailer. Until... Since the printed 'ticket' or contract they gave me had no final destination. The original destination made during the reservation was no longer valid, and the ticket only said 'Martinsburg'. I called the number that was provided for the support tech to find which local shop I was supposed to take it back to. He mentioned Ridgeway in Bunker Hill, WV. Said they'd take it no problem. They didn't and the attitude was less than admirable. I will never disgrace myself at their establishment again. I drove the trailer back the 8mi to the house, picked up my phone to find another address had been given for the drop off. I don't carry my phone, nor attached to it 24/7 like most children today. Looks like I'm expected to carry it just in case someone decides to change their mind AFTER they've changed it 2 times previously. The folks at the other address were polite as usual, taking the trailer without issue. Unlike the jackasses at Ridgeway. "Not in our system, we don't want to be bothered, go home and call another regional support tech". Obviously I should have called enough times to get an answer that made them happy.