Location left the wrong key for my reservation. I was waiting for an hour to get it sorted.
Kaitlyn B
Customer Reviews for Altavista Online
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Milage price is extremely to high i use my debit card to pay for the uhaul and estimated mileage and they still take additional money off your card I recommend anyone if you have pick up truck please use instead I'm highly upset about the cost of using uhaul first time ever and last time big RIPP OFF!!! On top of that they kept my deposit and still charged me a whole lot more $$$
TONYARENEE RIf they had a moving van instead of a 10" truck, it would be beneficial. I had a twin bed to move for my college bound daughter .
Phoumany TI was over charged for milage and it took over an hour and going in and changing my phone settings several times to get checked in plus having to download the app..
Crystal TThey were closed when I dropped off truck so I didn't deal with anyone. Had more trouble with website as it was using my camera to take pictures of truck but I couldn't change settings on camera to turn on flash. Location was very dark
David WVery pleased with the interaction and with the rental
CHASEJ CI would recommend this location. Irene did an exceptional job
curtis lThe mobile registration/check in/check out process is complicated, confusing and more time consuming than just dealing with a person. I would expect it to be easier and faster.
Gary BNothing, pleasant staff and fast to get you on the road
pamela rBe more forthcoming,when dispatching agreed drop off location
MISCHELL SThe parking area was quite small and hard to maneuver in with a large truck.
Catania GThe lady at Alta Vista was wonderful!
Debroah DNo need for improvements
JR JUnfortunately there are no signs outside that say that this is a U-Haul drop off or pick up location. I did leave a message but never received a return call regarding a couple questions. it served its purpose but I have no idea if anyone works at the location.
Lorna BThe 6x12 trailer we rented was very dirty inside. We've rented quite a few Uhaul trailers recently & it seems the ones we've gotten in NY were cleaner (on the inside) than the 2 we've rented in VA.
MARIAY COn the mobile return the rental was supposed to be returned to Bedfors Va which was another 20 miles out of the way. We returned it to Alyivista because it was 2 miles away. The extra milage was from having to drive farther for the pickup and drive even farther to pick up a hand truck. That was supposed to be guaranteed at the first stop. We had to make a call to return the truck to different locatiin in which we stayed on hold waiting for about 30 minutes. Then had to argue with the person on the phone just to let us drop the truck in Altivista. This was the worst experience ever with uhaul.
John JI had to drive 36 miles out of my way to this location. Then was charged for extra miles
Michael SWhen using the website to take the picture to start online pick up of the truck, it didn't work. I called the customer service number and was on hold over 40 minutes. I finally decided to download the app and that is the only way I was able to complete the steps to pick up the truck. I lost about 50 minutes of time doing this. There needs to be better customer service where you can actually speak to someone and not have to wait on hold for so long without ever talking to a person. The website needs fixing so people can take pictures without downloading the app.
James WThe customer service in Lynchburg was awesome when we needed to extend our rental. The on line checkin and checkout needs to be less complicated. Overall, a good experience and we would use them again!
Michael ZWhen U-Haul dropped the ball by not texting me a key code, the manager came in on her day off to take care of me so we could get a truck for our move.
MICHAELEUGENE ZTook over an hour to get the truck doing everything online and then when I returned it was the same. Tried 10-15 times to take needed pictures and could not so had to call uhaul office to check in and then service couldn't be done Monday morning due to lady left her phone at home. You need to fix your online system or have another way to check in and out.
Dale BGreat customer service at pickup location. Very friendly to deal with, will use this location again.
MICHAELEUGENE ZCustomer Service was great on the phone and in person highly recommended
MICHAELJAMES GSuper nice lady and the transaction went great! A+. Nice location and easy check out!
Richie BGreat service
CHRISSYLACHELLE DMy expectations were met.
OLIVIABRACKETT MAt least try to be honest. Saying I used a quarter of a tank of gas when I returned it full to go less than 30 miles is totally dishonest
DALE BNeed to improve the smartphone pickup kept getting can’t fine location and I had my location turn on my iphone
Keith CGiven that I had completed all the questions associated with the rental agreement via the online form, I expected to be in there for 10 minutes and was there for almost 30 minutes. This was because I was asked all of the same questions I had previously answered. While not the worst experience, it was frustrating as I had chosen the online check-in to avoid prolonged interaction per COVID precautions. The clerk was very pleasant, but she did not wear a mask.
Chris LGreat customer service & support!!
LEANNREYNOLDS HFermé
Mike SAlways very helpful and willing to serve! Best UHaul experience I've had.
William AI really think i paid to much, the unit was too small for what i asked for, and the wipers were in shreds. Also no cruise.
Carl HThe 24 hour checkout with your phone process was an utter nightmare. My reservation was at 9:30 and I was there to pick it up at 9:25. The online check out process was so difficult it took until 10:15. I went through ALL the steps as instructed to take pics of my drivers license and myself. Then, I had to WAIT for approval from an online customer service agent to finish the check out which took then forever. They barely responded to me, and when they did finally, the person wanted to call someone else just to verify who I was when I had already proved that!!!! After 45 minutes of hell dealing with your ridiculous system and agents I finally get the truck and the dolly, I paid for, was missing. Then, when I was done, I took it back not knowing that I had to put in gas and check mileage. That should've been something the system tells the customer as soon as we pick up the truck. The entire experience was awful and I'll never use this company nor recommend it again.
Pamela RThe UHAUL representative from this location was not helpful when she confirmed our reservation the day prior. We had to drive from 30+ minutes away, and they did not have all of the equipment we requested. Rather than providing which location in our area had the outstanding material, she informed us that we needed to call the other locations ourselves. This was not a good example of customer service by UHAUL or the specific representative from the Altavista, VA location.
Kevin RThe internet location GPS could pick up my phones location
Marcus PI made a reservation weeks ago for Lynchburg VA. I saw nowhere in my contract that it was possible I wouldn't get a vehicle at my desired location after I made my reservation. The day before I made my out of state move I get an auto generated email saying my new location was Alta Vista. I wasn't even given mileage to cover the extra drive time. I had to call and ask. I then had to drive to Roanoke to get the tow dolly and then back to Lynchburg to pack the truck. I will not be using uhaul again. The lady at this location was very pleasant.
Benjamin DThe lot was dirt and bumpy with mud puddles maybe grade it or Blacktop Other than that it was a great experience renting from this location the owner lady was cool as hell
Mark BThe site and app wouldnt let me confirm the return of the van. Had to call customer service. Also 79 cents a mile is a lot
Brooke FGreat service ! Quick in and out !
William AComputer issues delayed checkout to existing reservation.
christopher lShe is always friendly , nice and helpful.
Elizabeth PHad to call customer service to change the drop off location. The lot was easy to maneuver with a trailer. They were closed when I dropped off the the trailer. But customer service at 7am was helpful even though I was not gonna drive 250 miles to drop off the trailer.
richard gNothing the dealership here in altavista was great
sylvia kWe were charged an extra day due to poor communication. We had originally wanted to pick up at 11am, and told we should return at 11am the next day. And we were told we could pick up at any time before 11 am. When we picked truck up at 9:45, we still believed we could return at 11 am. But we had an emergency at home that night and were unable to unload. We were called in the morning that they needed it by 9:45, unbeknown to us. We unloaded in the morning and returned it by 11 am --AND WERE CHARGED AN EXTRA DAY. Communication was bad and we were charged an extra day due to poor communication! I want my refund.
Edward RThe online drop off did not work so it was unclear, at firat, what to do.
Timothy BAt least this one had a drop box. You sent me miles out of my way because the attendant in Bedford clicked the wrong button and that location didn't even have an after hours drop off box.
Michael AThe location opens at 9 on Saturday I needed to be hooked and gone by 730. Got the dolly had to hook it up myself with no help. Didn't even help check the lights. Just went inside. Went to load the vehicle on it and the strap was in a bind in the handle. Had to take it to another location for repair.
Mark MEvery thing was excellent. Thank you
Minnie CThey were mortified about the other uhaul letting us drive away like that and very apologetic
Edward FNothing everything was fine she was very kind to me n my kids .
crystal r