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I returned the uhaul the next day with more gas then it had .. they didn't check it out till next afternoon charge me 139. Besides the 115 .. so 250 dollars for 12hrs
Very cluttered gas station that required me to park the vehicle in a very small and crowded space. The I was told just leave it and we will check it all out later. Super sketchy I will probably never use uhaul again.
The requested pads were not in the truck necessitating going to another location. The pickup location had been changed to this one because the original location did not have pads. Wasted an hour.
There was a strong smell of cigarettes in the cab, likely from a previous renter/driver.
This location was closing down when I went to pick up the U-Haul. A team member from a mobile truck met me at the location to make sure I had everything I needed. He was great!
This was the worst uhaul experience I've ever had. The rep there, Matthew, was very nice and tried to be accommodating. I booked this truck on Monday for pick up friday, got a confirmation phonecall, email and text messages for this location. I come to pick up and was told that they are no longer doing uhaul per their managers request. No one called me or said anything prior to me showing up there to pick up. After about 20 minutes of dealing with them I called another location to try and have the request transferred to another store. This isn't possible because there are no available trucks in town besides the 3 at this location. Then they dont even have the size I requested. After a couple more minutes I requested they call their manager and have him explain why they are refusing to fill my uhaul order. I was finally able to get them to accept the reservation, then it took another 20 minutes to process that paperwork and transaction before I got the truck. I was at this location for an hour trying to just pi k up a truck and there were no other customers. Finally got the keys and the cab and back of the truck were very dirty. Normally I have no issues with uhaul, and the rep Anthony at the other location in town was very sweet and tried to help resolve my issues but this whole situation was very unprofessional. I hope this is no longer an approved dealer for uhaul, not only was the situation unprofessional it it's an only rundown gas station in the ghetto with no uhaul advertisement or product besides trucks sitting in the parking lot.
First we ordered a dolly that was supposed to be in the truck when we picked it up but it was not and we had to drive to two different uhauls to find one. Then the truck was not clean when we received it but still got charged a cleaning fee. I WILL NEVER GO THROUGH THIS PLACE AGAIN.
Needs to be cleaner
NA
It took over an hour to process a reservation that was done completely on line. In addition we were overcharged and hit for coverage amounts that we never agreed to. Past experiences with UHAUL have been good however this location should not be allowed to remain as a UHAUL outfitter.
Entire process took way too long. Scheduled truck was full of furniture. Was scheduled as a one-way. Upon delivery the billing was wrong. Thanks to the receiving dealer, things ended well.
