Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Front desk lady was very nice great person easy and smooth transaction would recommend to others outstanding service
Jorge Villarreal
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda Green
Évaluation :
5
Staff was excellent and it was a enjoyable experience . The lady at front counter was sweet, fast and a joy to talk to as the gentleman that was there as well!! I would highly recommend this location ☺️
Rosa lopez
Évaluation :
5
Vehicle outstanding condition. Young lady who helped me was outstanding. She was very customer service friendly and went out of her way to ensure you were taken care. Very pleased with everything.
STEPHANIE PRICE
Évaluation :
5
The experience was amazing. Very help full and explain the process.
Jose Carcano
Évaluation :
5
Thank you for your service!
ROY FIELDS
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry Sweem
Évaluation :
5
Keep the husband an wife on staff. Great sense of humor nice an friendly great customer service❤️
Delois James
Évaluation :
5
Really nothing I was completely satisfied friendly courteous staff members
CURTIS ANDERSON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ray Baldwin
Évaluation :
3
Le client n'a pas laissé de commentaire.
SHARON MILLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Imanee Bradley
Évaluation :
5
custumer from Sept 2021-Jan 2024
no issues
Rosa E Hunt
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Expérience générale
Évaluation :
5
Best customer service I've had yet! This country needs more ladies like this, what an absolute pleasure from booking through to drop off!
Ryan Stillman
Évaluation :
3
The u-haul was decent inside but soon as I took off I noticed the check engine light on and then the wrench showed up like the u-haul needed maintenance. Soon as I started to head toward my destination the vehicle was sluggish and it didn't really want to change gears at all until I liked slowed down idk It was a rough ride honestly and the vehicle needs to be maintained maintenance wise from what I experienced.
jasmine whitfield
Évaluation :
5
I had an amazing experience with a wonderful lady. She was quick and efficient and so helpful and sweet. I will only rent uhaul through here.
Nica Hubbard
Évaluation :
5
Will definitely use this location for all future trips!!! Five star customer service! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Christopher Boson
Évaluation :
5
The lady that checked me out was excellent!! The truck wasn't clean inside the cab. I swept it as much as I could because I didn't want to be blamed for it.
Candy Haynes
Évaluation :
5
The pick up and drop off at this location was very easy and had much help getting set up. Will definitely recommend to anyone needing a rental!
Sebastian Rodriguez
Évaluation :
5
nothing I always use uhaul and never had any issues
Tristin Keen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyson Buckner
Évaluation :
5
The customer service was excellent
kenneth penton
Évaluation :
5
Bobby helped me out so much during my two visits there she was extremely friendly both times I would definitely recommend this location to anyone
JOHN NICOLE MORALES
Évaluation :
5
Bobby. Is an excellent person. She is friendly and professional!
Ray Vaughn
Évaluation :
5
The service was excellent.
Jose Carcano
Évaluation :
5
Bobbie was an customer service respresentative. She was very polite and kind.
Camron Chalmers
Évaluation :
5
Ms. Bobby was awesome!
Teri Parker
Évaluation :
5
It was just a amazing experience, and the front desk lady was so helpful and so kind and just an amazing soul. God bless this woman.
Christopher Ortiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abrianna Little
Évaluation :
5
Ms. Bobbi was amazing. She answered my questions and assisted with everything making the process smooth. Her customer service and kindness to my daughters while I was filling out the stuff was so helpful. I would definitely return just because of her customer service!!
Toni Ross
Évaluation :
5
The customer service representative Mrs.Bobbie was friendly, very helpful, fair and knowledgeable about her job. I will definitely rent from this location again.
Tamiko McBride
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin Wilford
Évaluation :
5
Miss Bobbi was extremely nice and helpful. Greeted me with a smile and kind words. That was much needed on a long hard day. You can tell she had a genuine heart and was personable. I was a walk in a she went out of her way to help me. It was a really easy process. Thank yall!
Cadareen Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Akpan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Hanna
Évaluation :
5
Rien
carlton hackett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael D White
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Expérience générale
Évaluation :
4
Some issues with scanning my drivers license. The clerk tried very hard to make it work. The owner of this facility needs to provide employees with training and updated equipment. The android was not set up correctly leading to an uncomfortable experience for the customer and employee. I am sure the owner of the facility feels he is saving money, but the employee at the desk should not have to tolerate a poor set up. Merci.
Patrick Roser
Évaluation :
5
Great Staff!🫶🏾
faith hendricks
Évaluation :
4
Attendant was helpful and cleaned vehicle as I was departing.
THOMAS COLEMAN
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joshua Allford
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney Rivera
Évaluation :
3
Le client n'a pas laissé de commentaire.
chris mckiver
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerardo Gonzalez
Évaluation :
5
Le client n'a pas laissé de commentaire.
IRIS ENCARNACION VELAZQUEZ
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Joshiah Carandnte
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
The drive was very uncomfortable I didn't have ANY LEG ROOM. I was so tight that I could barely touch the brakes.
Dora Ellis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Stephens
Évaluation :
5
These people are very nice, and helpful.
Catherine Carmichael
Évaluation :
5
Nothing at all, the women there are very polite and helpful.
Dojuan Covington
Évaluation :
1
I made a reservation for a 20' loader uhaul. Drove the truck home and back for about 12 miles total. I didn't need the truck after all because my storage situation changed right after we picked up the truck. So I call up there and the lady at the uhaul desk told me that I could return the truck and that I would only be charged for the milage. But when I got up there, they charged me for the whole thing as if I used it for anything. All because the lady who answered the phone didn't know what she was doing. So they charged me $75 for the 12 miles that I used to go home and back.
Elda Sosa
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clifford MCQUEEN
Évaluation :
5
Really nice people at this location. Professional and completed my checkin and return quickly. Hooked up and unhooked the trailer very fast and just an overall nice atmosphere. Will recommend to anyone needing a U-Haul rental.
SUSAN MORGAN
Évaluation :
5
Great customer service and the process of renting the uHaul was fast and easy!!
Perry Paddy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth L Siegle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry Morris
Évaluation :
5
The 2 customer service ladies at the location were amazing. They were helpful and just a joy to be around.
Joshua Miller
Évaluation :
3
Customer service was very unprofessional. The owners worried more about their unch break over assisting customers. Regarding turn in , there response was you need to check it in via App. However, didn't show the actual procedures on how to access the turn in portion.
Wayne Butterbrodt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandria Hopson
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
5
Keep up the good work
Daquasha Robertson
Évaluation :
5
Le client n'a pas laissé de commentaire.
gregory simms
Évaluation :
5
I forgot the name of the office employee but he was amazing! I have used this business for storage and to rent moving trucks and always have the best experience, would highly recommend!!!
Olga Gomez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patti Bray
Évaluation :
1
Over the years, I've used U-Haul a number times when moving, but after my horrible experience last Saturday, I'll definitely be checking out other truck rental company. To make a long story short, I had an absolutely owful time at this location, received such a sub standard service from the lady working in the front counter. She stated to me that "she was having a bad day. So having said that, the bad customer service started then and there. I cannot imagine a company can run with customer service like this. By far the worst customer care I have received to date.
Vicente Tarrats
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal Watson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaToya Greer
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE RIVERA
Évaluation :
5
Larry and Cathy were both very nice and easy to work with. Pick up and drop off was hassle-free. If I need to rent a truck again, I will go with them.
Christine Kaiser
Évaluation :
2
the guy was a snarky dick
Maura Graham
Évaluation :
4
Even though the mileage rates were incorrectly quoted to me, Larry's customer service was exceptional in making it a enjoyable experience.
Jolene Oakley
Évaluation :
2
The lady that received my equipment was no help in parking the trailer.
Jomar Velez Cosme
Évaluation :
5
Super friendly and very helpful!!
Olga Gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROME VANCE
Évaluation :
5
Service was great.
Trecarya Mitchell
Évaluation :
5
Great service. I have no complaints.
SEBRINA EKEH
|
Expérience générale
Évaluation :
5
Keep Larry!! He is extremely pleasant, welcoming and makes you feel like you are important ☺️☺️
Larry Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Steadman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pelenato Vailuu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Wadlington
Évaluation :
5
There is a leak in cargo area. Items were wet inside. Rained for half of our trip and boxes and mattresses were wet.
Clay Bloyer
Évaluation :
5
Thank you Larry and Kathy for keeping my items safe and secure for 11yrs and 4mons. Wonderful and very professional team. Blessings to the both of you.
CASSANDRA Y ADAMS
|
Expérience générale
Évaluation :
4
Staff is great. Thanks!
Brent Lundahl
Évaluation :
5
All services were smooth and excellent. I would not hesitate to use this service or office located at 2010 Elms Rd. Killeen. TX. Many blessings to them and their family.
lovera richardson
Évaluation :
5
Everything was excellent. 5 stars
Tara Oliver
Évaluation :
3
Didn’t like having to unhook trailer by myself bad back.
Timothy Rasar
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES JAMES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Mathow
Évaluation :
5
Le client n'a pas laissé de commentaire.
knadia mcjunkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernon Dedmon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Berg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Holland
|
Expérience générale
Évaluation :
3
Staff was rude
Jessica Diaz
Évaluation :
5
They treat me like a son. I would come back and use this store. Also, storage is clean and in a great location
Jorge VazquezGomez
Évaluation :
5
Customer service were awesome! Very friendly and courteous.
maria garza
Évaluation :
5
Keep doing whatever you doing 👌
Cheralle Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aragon Reyn
Évaluation :
2
Le client n'a pas laissé de commentaire.
Robert Settles
Évaluation :
4
Le client n'a pas laissé de commentaire.
MEGAN TILLMAN
|
Expérience générale
Évaluation :
1
Very poor service and unrespectful
Mustafa Aljumaily
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben Garner
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENZEL GRIFFIN
Évaluation :
2
No way I drove 100 miles in 2 days when my destination was 21 miles and only drive twice (max 90 miles including the filling up with gas)
Hector Gajardo
Évaluation :
5
Great staff and service.
Jeffery Carter
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Henson
Évaluation :
1
Customer service from the man in charge was garbage. The lady was nice. I had keys tossed in front of me on the counter like I was at a wrecking yard when registering for pickup. Upon returning the uhaul the guy was speaking to me in a condescending tone like I did something to him. I've never met this man a day in my life. He's bad business. I will be telling all my friends not to go there especially the black ones. This is the location on elms rd in Killeen tx Ameristorage.
Kortlynd Gardner
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kimberly R Hulett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio Bone
|
Expérience générale
Évaluation :
5
I've been with Ameristor for several years. What a wonderful experience I have to share with my friends and family. Thank you Cathy and family.
PHIL SMITH
|
Expérience générale
Évaluation :
5
When I delivered the space I asked for paper evidence of the delivery. The Mr. who was present was annoyed for having asked for evidence on paper of the conclusion of the contract. He behaved rude and hostile. Everything went very well up to that point.
Wanda Alfonso Ramirez
|
Expérience générale
Évaluation :
5
I felt my belongings were safe and I appreciate the climate control unit that helped protect my things.
Hendrika A Schaaf
|
Expérience générale
Évaluation :
5
Convenient, great price and friendly staff; what more can you ask for. I recommend Ameristor Self Storage!
Freddre J Hanley
|
Expérience générale
Évaluation :
5
Everything good, little bugs .
RISHANTHA M FRASER
|
Expérience générale
Évaluation :
5
Cathy has always been kind and professional. Thank you for being there when I had storage needs!!
Renate M Kaaa
|
Expérience générale
Évaluation :
5
They treat you like family...and they also have a lovely smile..
And we'll manner..I will tell my friend and family about Ameristor storage..Have Bless day God bless y'all 🙌
Arthur F Allen Jr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Spahr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELAINE WARTHEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN C SAIS
|
Expérience générale
Évaluation :
5
I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.
TOMMIE L COLEMAN
|
Expérience générale
Évaluation :
5
I have use this storage facility for almost 2yrs..I never had any issues but one, I've found few insects. Other than that great storage.
Shaneka A Ennis
|
Expérience générale
Évaluation :
5
The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.
KIMBERLYN K ENGRAM
|
Expérience générale
Évaluation :
4
Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close time
Antoine Limbric
|
Expérience générale
Évaluation :
5
Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.
JENNIFER N MALAVET
|
Expérience générale
Évaluation :
5
I would definitely store my belongings here again.
JIMMICA RANDOLPH
|
Expérience générale
Évaluation :
4
I have no problem with the storage I got one close I had cancelled this one I am sorry when I called the gentleman that answered the phone said he didn`t have a reservations for me
Privacy Request
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Premières impressions
Évaluation :
5
The unit is fine, and the proprietors are very nice folks. Enjoy doing business with them.
Privacy Request
|
Premières impressions
Évaluation :
5
The Facility Managers are awesome. They assisted us with Uhual Service and Accommodated us with a Storage Unit close to the door. They`re also running a good 6 Month Special.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.