Both corporate and local entities need to explain better than a one-way rental price is a flat rate. Returned the truck 2 days early and was told no refund available.Kathleen T.
Customer Reviews for America Famous Storage & Dixie Lock Up
(U-Haul Neighborhood Dealer)
Pour nous contacter
White Lake, MI 48386
(Accross from the Speedway gas station)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 10h15 am à 9h pm
- Sam : 10h30 am à 9h pm
- Dim : 11h30 am à 8h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The pickup location was very odd. There was a Famous Storage sign on a fence surrounding a vacant field with what appeared to be broken down vehicles. I saw run down storage units and drove around, yet no office or specific signage was present. . There was a building with a liquor store and tattoo parlor; I entered the liquor store and asked if they knew anything about Uhaul rentals and was told the liquor store was the uhaul office. I asked how I was to know that and he pointed to the sign on a fence across the parking lot surrounding a vacant weedy lot. I explained that nothing indicated I was to enter a liquor store to pick up my trailer and he explained the liquor store is the only building near by so it's obvious. I suppose it's a 50/50 chance between entering the liquor store or tattoo parlor. In any event, processing my paperwork was constantly interrupted by the selling of liquor, cigarettes, lottery tickets, as he was the only person to run the store AND process Uhaul orders. The man was pleasant, however, a very odd rental experience - Uhaul should do better.TRACEY G.
Le client n'a pas laissé de commentaire.David John A.
Le client n'a pas laissé de commentaire.Damon P.
The truck could've been a little cleaner. There was some pop spilled in the cup holders and some papers were left in the truck. I also thought a dolly came with the 15 ft truck but there was no dolly in there?Alissa Y.
The air conditioning in the truck I rented didn't work on a 90 degree day. Plus, this wasn't where I initially reserved my pickup. Despite being guaranteed a truck at my original site when I made the reservation a week earlier, I was called a day before to be told there were no trucks for me at the original site and that I had to go this new site â€" which was further away â€" if I wanted to rent. Despite the additional distance, I wasn't given additional mileage, so I was charged an additional $17 for these extra miles when I dropped it off.Thomas M.
I was over charged for gas that I was told I would not have to pay, that is BS, if I would have known I would have put a 1/4 tank of gas in. That is what I was less than when I picked up the truck, they screwed me on that and didn't even tell before doing it, beware or you will be nextPaul M.
The furniture pads were not in the uhaul so I had to drive to a different location that was open to pick them up.Morgan D.
Small signs in front of facility. No signs in back of facility to tell you where the "office" is located, which is, in fact, a liquor store in front of building. No doors in back of building where drop off occurs. Of course, every liquor doubles as a UHaul rental facility. I'm just out of touch with the new world order.Bill A.
Le client n'a pas laissé de commentaire.William W.
Truck had problems with shifting gears... Column shifter continuously was stuck in reverse, would not shift to drive or park unless I put it in neutral first.. Linkage very bad.. "Haul/tow light" was on the entire trip..Robert B.
Le client n'a pas laissé de commentaire.Matthew O.
The Uhaul center is located in a party store. That's fine as long as you know that beforehand. I did not. That is my only complaint. The gentleman who waited on me was squared away.Jeff K.
Le client n'a pas laissé de commentaire.Gina B.
Le client n'a pas laissé de commentaire.Mototsugu T.
The only comment that I would have is that the automatic/Cell Phone Pickup would not work at this location due to limit or bad cell service. The person inside took care of me for both the pickup and the drop off. Their assistance was much appreciated. When I tried doing the APP pickup it would default me to the website instead of the APP - not very user friendly.Mark T.
Le client n'a pas laissé de commentaire.Scott R.
The owner of the business that the uhaul is rented out of was great. He was very fast and helpful. I was supposed to pick up my uhaul at the novi location and my truck was not there. That location is a complete mess and have no idea what they are doing. Will not go to that location ever again!Elizabeth W.
Le client n'a pas laissé de commentaire.Charles B.
Truck kept beepingChristopher N.
Le client n'a pas laissé de commentaire.Ray M.
Le client n'a pas laissé de commentaire.Peter F.
Location was fine, but as it is a liquor store it was actually hard to tell that it was the pickup location. Also, though I had ordered blankets they had none. I was not charged for them and they said they keep asking u-haul not to remove them from the web site as something you can order.DAN L.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.Maria S.
Location is clean but not inviting. Location is across from a gas station so that was super helpful.Kariline L.
Overall great experience!!William A.
Drop box is hard to find at night.Dawn K.
Le client n'a pas laissé de commentaire.JANET MARIE R.
I didn't know where the office was, turned out to be the liquor store. Better signage would help direct people to right business.Staci W.
I was not aware that this was a party store and not a UHaul store. I assumed that I was supposed to get the key out of the lock box. I spent 20 minutes outside on one of the coldest day trying to get the box open, looking on line and trying to get through to someone on the phone. I finally got someone on the phone who told me to go into the store. The person behind the counter made fun of me for not coming in sooner. I had no idea that trucks were any place other than a UHaul business proper. I was very annoyed and cold.Cathleen M.
I didn't get any help from the proprietor, the trailer door latch had to be opened and closed with a hammer, the hitch was so tight I had to use a channel locks to open/close it.Larry L.
Le client n'a pas laissé de commentaire.ANDREW EUGENE P.
Le client n'a pas laissé de commentaire.ASEEL HUSSAIN K.
very small area to return a large truck and trailer.dana H.
Le client n'a pas laissé de commentaire.Dennis B.
Cody was phenomenal! Professional, friendly and kind. I was nervous about driving the truck, and he took the time to make sure I was comfortable. 6 star service out of 5!Kathleen O.
Excellent experience and a very fair price.Paul G.
Returning was quick and easy. Although their system was down at the time, the staff who helped me return the vehicle had my receipt to me by the time I arrived home.Michelle P.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Sue P.
really relaxed set up. The guy that helped us made it super easy and fast.corrine B.
UHaul had multiple leaks inside from rain/snow. Got on some of furniture, had to block the leaks with rags.Drew P.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Jeff H.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Sean F.
very help full and knowledgeable also very quickrichard L.
Le client n'a pas laissé de commentaire.MATTHEW TRAVIS K.
Le client n'a pas laissé de commentaire.JEFFREY HOWARD U.
Le client n'a pas laissé de commentaire.John W.
Don't bother calling U-Haul for any drop off assistance, 100 % useless. I couldn't understand the rep I spoke with. No effort. Drove back to finalize the contract when the location opened, seamless.KELLY RAE K.
Everything was fineJANET MARIE R.
Charged me For going over one miles seriously 😒MICHAEL LEE G.
Make sure everything ordered is available. I ordered a dolly and there were none available.Donna W.
There was hardly any directions of indication on where to drop off the keys. We also didn't receive our $25 back for leaving the back of the rental cleanSean G.
Le client n'a pas laissé de commentaire.Bruce W.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.THOMAS EDWARD M.
tough to identify where the drop off was and where the truck should go. i had to call to identify the drop box and that the truck was in the correct location. the first operator mentioned that the key drop should be near a pay off, there was no pay phone. after transfer we identified the drop box, but there was minimal instructions which concerned me. this was during a five hours but i could not receive a receipt until later, given our pickup experience this may us feel uneasy about just dropping the truck.Matt D.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Barrette P.
The truck I reserved (10-footer) was not available and the truck was 1 hour late. There seemed to be some issues with the reservation system and over bookings. The manager was super friendly, very kind, and did his best to help everyone through the situation.DOROTHY JEAN Y.
Le client n'a pas laissé de commentaire.Cheril C.
Le client n'a pas laissé de commentaire.TAWFIQ K.
Le client n'a pas laissé de commentaire.John K.
Location was small and not well kept. The employee did not seem knowledgable about the equipment and I ended up booking up the trailer myself. I did NOT want the SafeTow insurance, but it was added to my bill anyways (I didn't have my reading glasses on so I didn't see it when I signed the paper). I will definitely not go here againKEVIN LEE M.
Le client n'a pas laissé de commentaire.Alvetta N.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Staci J.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.MARGIE B.
The person on the phone sounded like she was reading from a script and would not answer my questions. I will use budget next time. This is the 2nd time I have had a terrible experience with U-Haul.JEFFREY MICHAEL J.
Le client n'a pas laissé de commentaire.MARTIN LEWIS S.
Le client n'a pas laissé de commentaire.JON M.
Le client n'a pas laissé de commentaire.Miguel C.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Devon F.
Simply awful experience. Never againJOHN PATRICK C.
RienALAN RAY P.
Top of the line customer service. Your rep at this location is really a great guy and made the entire process as simple as possible. Next time I need a UHaul rental, he will be the first one I contact.Craig S.
The system was down and it took forever to get the truck. Also, there were no furniture pads or dolly's like we requested.Theodore M.
I went to the Cooley Lake address that is listed on Google. I just googled U-Haul near me. That's exactly what I did the night before when I reserved it. I'm not sure if you can get an old address off or not but that might be helpful otherwise all was very good!Dixie G.
Rented a 12x6 dual axle trailer to move a couple pianos. Reasonable price for a very good quality trailer. U-Haul has the easiest reservation practice of anything I have borrowed. I have rented their trailers for years and the process is easy. I always go in expecting a glitch - not there, higher price than quoted, claiming I damaged something I did not, etc. - but never had a single issue. The staff at all the different locations I have used have always been very helpful and knowledgeable, which I also do not expect, but am always pleasantly surprised. Thank you, U-Haul. I hope you never change!KIM R.
Very friendlyTodd D.
Easy and convenient. The store associate was very helpful and friendly. Fast check in and even faster checkout. Great service.Jose M.
It was super easy and perfectly located for us!!anne T.
Amazing experience love U-Haul. Honestly the easiest part of my move was U-Haul. Everything is a well oiled machineOrv B.
Le client n'a pas laissé de commentaire.davud M.
Le client n'a pas laissé de commentaire.cecil M.
cramped location for picking up a trailer as this is a liquor store.John F.
U-Haul office is inside the convenience store in front of the storage yard. A little confusing until you see the sign in the window.Keithallen B.
Running lights at night didn't work. I was ticketed in Ohio for a trailer light violationSteve W.
Le client n'a pas laissé de commentaire.Monique S.
Le client n'a pas laissé de commentaire.DANIEL WILLIAM B.
Le client n'a pas laissé de commentaire.Steve C.