Customer Reviews for American Auto Body
(U-Haul Neighborhood Dealer)

206 évaluations

627 E US Hwy 20   Michigan City, IN 46360

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/7/2022 - 8/31/2023: Fermé

Services dans cet établissement :

Pour nous contacter

627 E US Hwy 20
Michigan City, IN 46360

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 2h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 10/7/2022 - 8/31/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph N. 
Évaluation :
3

The online rental process can be a little difficult for people (Like Me) who are a little less tech savvy than most.

Dave S. 
Évaluation :
5

I'm not a very tech savvy person, was dreading doing the rental process from my phone. (location didn't have in person) but it couldn't have went any smoother! Very easy to do and didn't take much time. Would recommend

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
3

I was charged for fuel after I returned the vehicle with the same amount of fuel that was in the tank when I took the vehicle. The web site was difficult and kept timing out. The CSR was not helpful at all. UHaul 

Robert U. 
Évaluation :
5

Keep doing what your doing it was great

Calvin B. 
Évaluation :
5

American Auto personnel were extremely polite. He came out and hooked the trailer up for me and asked if I had any questions. After hours drop off was very convenient.

Rich B. 
Évaluation :
4

Two things. Consider that SOME customers might want to use BOTH the U-Haul application on a cell phone AND in-person service. This was the case with me. I vastly prefer doing it in-person when possible, and this was my plan for the pick up. I wanted the ap ONLY in case there was no one to speak with at the drop-off location on a Saturday. As it turned out, I used "in-person" on both ends, but it seems to cause issues if one uses BOTH "in-person" and "the app" as they do not appear to be "in-sync" with each other. Also, it would be good if the driveway were plowed out before 09:00 on a day following a significant snow-fall. As it turned out, I was able to get my car in and back out, but it was a bit dicey with 4 or 5 inches of new snow. The place was well-kept, but the snow was a bit challenging.

David M. 
Évaluation :
5

the U-Haul associate was courteous and prompt

JAVIER G. 
Évaluation :
5

All's good!

JOSEPH T. 
Évaluation :
5

Nothing. The guy who took my info was very pleasant

Talisha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
2

It took me 10 minutes to find the location, 20 minutes to get access to the key, and another 20 minutes to return the key. So I lost almost an hour of my rental time with your stupid rental process. I'm unlikely to ever do business with you again.

Lee A. 
Évaluation :
5

Nothing at all

Donnie A. 
Évaluation :
5

24 hour drop- off was nice.

JASON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

First off the original location that I had reserved the truck from never put my reservation through so as I was getting to the site I watched what was supposed to be the truck I rented drive off. When I questioned what happened the owner of the rental property told me that she handed my reservation off to someone and it never got put in, not to mention the credit card that was used was still wrote down on the piece of paper where anyone had access to it. She did however help me find a new location that was 10 miles further from where my original site was. Personally I don't think I should be charged for the extra miles being that it wasn't my fault that someone dropped ball. I'm going to be moving my whole house to the Indianapolis area in the next Month and a half to two months, why should I try and rent from them again?

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane S. 
Évaluation :
3

Poor cell service. My location could not be found. It took 45 minutes to rent a truck using the app, this experience was terrible

Jim W. 
Évaluation :
1

There was no one at the pick up place. The whole on-line process when you are standing in a parking lot was absolutely not needed. I needed to take a selfie and upload as well as pics of the front and back of my drivers license. And on top of all that the hand dolly I also pre ordered and pre paid along with the truck was not in the truck. Since no one was at the pick up place I had to load with a dolly, not fun.

Peter P. 
Évaluation :
3

Steering was very loose making it difficult to maintain my lane.

Timothy M. 
Évaluation :
5

Friendly and hooked everything up easily In and out fast

Stu M. 
Évaluation :
5

Cab of truck had cigarette butts in it, empty pop bottles under the seat, a pack of cigarettes under the seat along with 2 Bic lighters. I cleaned the inside when I got home and left the windows down for a couple days to air out the cab along with spraying it with Fabreaze The back of the truck was clean and appeared to be swept.

William S. 
Évaluation :
1

Terrible customer service, huge pot holes, app is horrendous

Bretta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyel W. 
Évaluation :
5

One of the people who helped set up the trailer wasn't wearing a facemask.

Kara F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika G. 
Évaluation :
5

Good equipment

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
2

It took 40min to check in through the online check in; slow to load and frequently freezing and having to reload. Almost as long trying to check the vehicle back in. Not very satisfied.

Philip W. 
Évaluation :
5

awsome people.. change nothing

michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashleigh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYMBERLY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoff P. 
Évaluation :
3

As my first time renting any type of vehicle I was shocked at the $42 charge for fuel! I would have certainly replaced the $10 or $15 worth of fuel that I used had I knowen! I was completely under the impression that was part of the 0,99 cents per mile charge but I guess it's not. I am waiting to hear where that was stated during the checkout/checkin process because it could have been my mistake as the entire overall moving process was very unexpected and chaotic so it may have been my fault but as it stands right now I feel burned that it was a hidden charge. Outside of that I found everything else to be very convenient especially the online reservation and checkout procedure capabilities at any time of the day or night.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Ron came out to talk to us. Introduced himself to us and asked how we were doing. Asked if everything was good and if we were happy with our rental. Very nice gentleman! I will always go there when I need a uhaul!!

nancy H. 
Évaluation :
5

Very kind and really friendly

Harvellen V. 
Évaluation :
3

If a person rents a vehicle for 24 hours, don't send texts and emails that is due back in 5 hours. It's a bit confusing. ??

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott S. 
Évaluation :
5

Missed there lot first time had to go around the block. Help was perfect came right out un hooked everything and said thats it have a great day.

Mark P. 
Évaluation :
2

We used the mobile pickup feature to pick up the truck. I waited roughly 30 minutes for approval to take the truck. It took me three tries to contact an agent in the chat feature over roughly 20 minutes. There was then an issue with my alternate contact because it was not made clear that the contact would need to be immediately contacted and answer right away. Once we finally got into the truck, the tank was only 1/4 full. All around the pick up procedure was awful and delayed us by nearly an hour.

Harrison M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
3

No comment

MABLE H. 
Évaluation :
5

When a customer requests a specific pick up location it is because it is the most convenient for them so my suggestion is do not change that location, instead either mark “unavailable” for that location or make the necessary accommodations. No one likes anything more complicated when they are moving. Would like to add that my pickup location was a surprisingly great experience! Very friendly staff and was extremely helpful!!

Valerie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
4

It was difficult to "dig out" the truck after rain, snow and all of it stuck like concrete to the windshield. In addition, the back door was frozen shut. We had to melt the seal by heating the back lip. Other than that, it was a GREAT experience, as usual.

Liz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUREL W. 
Évaluation :
3

The workers were late to the appointment. They did not arrive on time for my pick-up. They eventually showed up, but they were late. If you are going to rent from them on the weekend I would not recommend. Maybe it is different during the week.

Brandon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthelma L. 
Évaluation :
4

The gentleman that helped me out, had excellent customer service and was really helpful and assisted with my needs.

Charnese B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla D. 
Évaluation :
5

Easy process in and out

Willie V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
3

We dropped it off after hours and there were no clear lines as to where they wanted it to be parked. Also the parking lot could really use some more security lights.

Lydia F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Aside from all the other issues this dealer was awesome. Pull up drop off and done! After all wed been through it was how things were supposed to go from the beginning!

LEEISHA M. 
Évaluation :
2

I refilled truck with $35 in gas 1 minute before dropping off and made sure returned at same level but now they are trying to charge me additional fee for fuel. I will contact my credit card and stop this additional charge.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
2

Be ready to check vehicles out on time

Tara D. 
Évaluation :
5

The NEW truck had a back up camera! It smelled like a new car. We love working with the people at American Auto Body. Liz

Liz B. 
Évaluation :
4

I will never do online services again

Nyeisha R. 
Évaluation :
2

No lights on trailer!!! I had to stop and get a hotel. After being pulled over!

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy J. 
Évaluation :
3

Location is good, but it's dark at night and difficult to see (set back from street. Not a huge deal, but could be improved.

Beth F. 
Évaluation :
5

Retrieved personal keys left in cup-holder after truck had been dropped off and held them until I could stop by days later to pick them up. Would not accept any money for going out of their way!!

jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
5

They were very helpful and courteous.

daniel O. 
Évaluation :
5

More light in lot at night for safety.

THOMAS M. 
Évaluation :
3

The identification for the key box for self check in could be more clearly identified.

Dalrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE F. 
Évaluation :
4

I dropped it off after hours so I can't comment. It was well lit and easy to find at night.

James G P. 
Évaluation :
4

Trailer towed fine.. However the tires were pretty much bald.

kevin F. 
Évaluation :
5

Do a hourly rate

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N. 
Évaluation :
5

Excellent. I will encourage everyone to use U-Haul for all their moving needs.

JOANNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
4

We had arrangements to pick up at 8AM on Saturday. We were called at 4:55 PM on Friday night telling us about a location pickup change and could not pick up until 10:00 AM. We were not happy about this pickup time change and asked to pick up Friday night, but were then told they were closing in 5 minutes. We could have been there in 10 minutes to get it. Not good customer service to change at this late time.

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
5

Felt sorry for employee as U-Haul's website was down and nothing could be done by the employee - everything had to be done over the phone

Tim P. 
Évaluation :
5

Very friendly staff!

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred H. 
Évaluation :
3

Guy was not curtious

kurt J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John S. 
Non les évaluations ont été soumises pour cet établissement.

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