Customer Reviews for American Dream Tax Dekalb
Location en tout temps  |  U-Haul Truck Share 24/7© Location

1023 1/2 W Hillcrest Dr   De Kalb, IL 60115

(815) 517-9272

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(815) 517-9272

1023 1/2 W Hillcrest Dr
De Kalb, IL 60115

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

A warning that you can only enter or exit the facility going east on Lake Street.

Greg C. 
Évaluation :
5

The only issue was with U-Haul. Not the location itself. U haul did not call or email or text to tell me the location changed. I did not receive a confirmation at all of anything the day before. I was unfamiliar with the location and this resulted in a pick up an hour later than planned.

Carolyn D. 
Évaluation :
1

I was told about a discount, not fuel credit, and when I returned the truck, it did not apply

mosen A. 
Évaluation :
2

The pickup location was in an area where we didn't feel safe. My husband told me to keep my doors locked while in the car waiting for him to get the truck ready to go. The parking lot was lined with trash and people were "hanging out," contributing to the unsafe feeling.

Gerald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
1

The strip mall that this location is in is downright scary. My wife was scared for her life while waiting for me to get the paperwork completed. We were almost hit by a car speeding through the parking lot, and there was no reason for that car to come anywhere near us other than to intimidate. I will never set foot into that strip mall again. I cannot say this strongly enough - FIND ANOTHER DROP OFF OR PICK UP LOCATION! There are several others only a few miles away.

RUDOLPH G. 
Évaluation :
1

This location had lots of grown men standing outside throwing dice, drinking and smoking. There wasn't a live person in the office so I had to check out over the phone which took way to long. Explained to the person the situation and that I didn't feel safe. Still took longer than expected. I won't use this location ever again in life.

treveda R. 
Évaluation :
1

Unsafe area

Deborah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayman S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael L. 
Évaluation :
1

The area had gang activity. Multiple people smoking weed outside. Didn't feel comfortable bringing my children with me when I picked up the uhaul. When leaving the location there was a fight between two groups of people and I had two little children with me. When dropping it off there were police cars in the parking lot. When getting out of the uhaul multiple guys surrounded the truck and followed my when I dropped the keys off in the drop box. This location is in a bad location. The truck smelled like it was burning oil. Transmission didn't feel right and neither did the breaks. All of this happened after you messed up my truck location twice and I was forced to goto this location.

Allie S. 
Évaluation :
3

The Uhaul app for after hours drop-off is horrible. It's not the drop-off location's fault, I spent an hour trying to get the app to work, but it didn't work. The drop-off location closed out my rental, I have no complaint against them.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip V. 
Évaluation :
2

Be open and ready for pick up time and not almost an hour late to open, and honor the time truck reserved for, instead of bookings being overlapped causing havoc for multiple customers.

Abigail F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hope R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charlene C J. 
Évaluation :
5

Great place good people.

quincy P. 
Évaluation :
5

The staff is excellent. Lower the price.

Linda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HATTIE L. 
Évaluation :
5

The person that helped me with the rental, I believe her name was Toiva, Was absolutely outstanding!

Tammy M. 
Évaluation :
5

This location will go above and beyond for a customer. The gentleman took me at close and stayed for the next half hour taking care of my rental. You need more dealers like this locatio!

PAULA N. 
Évaluation :
1

I was charged for several items I was not given.

Atlas B. 
Évaluation :
1

i got charged 150 without my consent because they claimed a missing dolly. My account went negative then they “fixed it” but still doesn't show up on my account

CODY S. 
Évaluation :
2

The person that checked me out did not have on a mask, & he was coughing continuously. As well, the uhaul was not checked before we got into it. A young lady had left her purse behind in it. I tried to be a Good Samaritan in contact the young lady that left the person in the uhaul, but I encountered numerous problems. A received a call from a woman at uhaul telling me what I should have done in regards to me finding the purse. The lady was very snappy with me & disrespectful. She essentially told me I had stolen the purse when in fact I had found it. I will not be returning to this location again. Eventually, I returned the lady purse to the police department. Finally, this location was not professionally ran & employees do not do their job. I do not suggest coming to this location.

Chauntay P. 
Évaluation :
5

Great, friendly service, equipment and facility were easy in/easy out. Perfect experience

Peter G. 
Évaluation :
4

Vehicle could use some cleaning and a front end alignment. Vehicle drove like crap. Customer service was absolutely fantastic! The people who worked there are friendly and I will be using this location again in the near future.

Nicholas R. 
Évaluation :
3

I don't appreciate extra money being charged after my vehicle was returned on time and with a full tank of gas. I had already paid for the 13 $insurance and then an additional cost was charged to my card for mileage and gas.

SHANTEZ B. 
Évaluation :
2

I never received the equipment I paid for and have yet to hear back or receive a refund

Hernan A. 
Évaluation :
1

you stole from me charging me for 8 Gals of gas for a 11 mile trip we file ftc complaint and a complaint with main office.

ed L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

It was just fine to me

Emerson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty M. 
Évaluation :
1

absolutely incompetent people

Ian B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JESSACA R. 
Évaluation :
1

Trailor was covered in ice and snow.. Make sure trailer is clear of snow and ice. I received no help or guidance in hooking trailer to truck.

DOUGLAS H. 
Évaluation :
2

I was not told how to return the truck after store hours and if there was an additional charge for that. You should explain to customers in better detail.

EFRAIN A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yvonne E. 
Évaluation :
5

Everything was great!

CATURA W. 
Évaluation :
4

Rien

Cherry C. 
Évaluation :
3

Neither woman were wearing masks . When I it finally hit me that the woman taking care of me didn't have one on she said something about a health issue but put one on . The other woman never did . I had given all my info over the phone to a registration person at another location and she found the truck we needed at this location . This location made me give all the info all over again . I was in that office for well over 19 minutes when it should of been “ in and out “

SUE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharee S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page