Évaluations des clients American Hall Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Hall Storage

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Adam H.
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Don't use the app. If you get disconnected from it, you're screwed unless you are willing to wait for phone customer service, which takes a while. Worst thing -- you have to take several pictures of the inside and outside of the vehicle when you're done. You've just had a long day of moving -- but you ain't done yet! Better be sure your phone is charged if you're using the app. Terrible hassle.

paul W.
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Le client n'a pas laissé de commentaire.

Mark W.
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Service was excellent.

Raymond C.
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The Uhaul check in-app is very hard to navigate. I would not recommend it .

roger F.
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The rep made the entire process simple and quick related to the pick up and drop off.

Aaron M.
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Nikki and Danielle are Excellent. Always helpful and going above and beyond. I appreciate these guys ALOT!

paul W.
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Le client n'a pas laissé de commentaire.

Sally H.
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Make it more clear that there is no EZ ramp on the 10’ truck. We changed the location of the drop off when we picked the UHaul up. We appreciated the UHaul rep telling us that it would save us $50 to drop off at the alternate location. However, the technology glitch that would not show the new location on our order caused us about 15 minutes of wait time at both the pickup and drop off locations.

MONICA J.
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Le client n'a pas laissé de commentaire.

kurt M.
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Le client n'a pas laissé de commentaire.

Jason P.
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Staff was very nice.

Lonnie K.
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Le client n'a pas laissé de commentaire.

Paul R.
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Le client n'a pas laissé de commentaire.

Connor M.
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I have used this location twice now, they have always had the equipment that I needed for the job. Also great customer service, lovely people to deal with.

FRED M.
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Le client n'a pas laissé de commentaire.

Rhonda R.
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Le client n'a pas laissé de commentaire.

Mark S.
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I arrived early, van was there. The paperwork was efficiently handled and the personnel friendly. I've used this location before with equally good results.

John Chester L.
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The lady was very rude when we returned the truck. We put gas in the truck before returning and she wanted to charge us for gas because she said it wasn't where it was before we took it. They called manager and he said it was fine. Don't think we will recommend that location if staff is going to charge you more when returning trucks.

Felicia W.
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I got changed for a dolly that I did not use. Their was not a strap on dolly. I believe this was done on purpose to chage extra on rental.

Felicia B.
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Le client n'a pas laissé de commentaire.

mitch C.
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Very quick and easy. Nice ladies there.

drew S.
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Le client n'a pas laissé de commentaire.

John F.
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Representative was very courteous and professional.

Nathan R.
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Make sure they are trained to go over all the paperwork and make all the offers. I was not offered insurance nor was I offered the free storage at the destination. In contrast all the people we spoke with by phone at 1-800-GO-U-HAUL were very thorough and helpful about storage.

jason M.
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Le client n'a pas laissé de commentaire.

William E.
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Le client n'a pas laissé de commentaire.

James L.
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The Lady that served me was very helpful and pleasant.

Aaron M.
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They overcharged me and I did not get the best rate guarantee. I am a long time customer and you think they would treat me better but I guess not. Still waiting on a call back.

Larry M.
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No improvements I can think of. I really enjoy the after-hours drop-off option.

Larry M.
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Nothing I can think of. Smooth transaction, a vehicle that met my needs and the option to drop it off after office hours. Will use this location again. Close to home.

david W.
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Le client n'a pas laissé de commentaire.

Tammy C.
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Staff was very pleasant and helpful.

Mikhael M.
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Le client n'a pas laissé de commentaire.

harold J.
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Le client n'a pas laissé de commentaire.

MELVIN A.
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Le client n'a pas laissé de commentaire.

Peter T.
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Somebody on property with more than 3 months experience ! Waiting 2 hrs to get a 14 dollar credit because of the inexperience of present staff . When the manager was finally reached over the phone he refused to credit me a few dollars less then 10 for my 2 hrs of multiple phone calls to customer service at the store. Come to find out the information was not entered properly to credit my money due . Stir away from this location and go somewhere else in this area . Wanted to stay, was told manager was on his and would be there in 20 minutes. I chose to leave on account of my anger being so heated. Needed to walk away. No reason to get upset over a refund but it was the principle of it .

cathy W.
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Le client n'a pas laissé de commentaire.

LINDA F.
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Le client n'a pas laissé de commentaire.

Martin V.
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Le client n'a pas laissé de commentaire.

David B.
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Overall experience was fine, staff was friendly and helpful.

Greg W.
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The clerk who helped me was GREAT! She was thorough, polite and professional! Great experience.

Wendy M.
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It was rough getting a truck/van at pickup because the 26 ft truck we had held wasn’t returned and so we had to take a Van and make multiple trips that took longer and put me in a second day price I didn’t expect. The staff was very helpful and friendly.

Steven N.
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Smooth transaction and pleasant staff. Helpful and kind! Would certainly use again in future!

Bobby S.
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Le client n'a pas laissé de commentaire.

kim C.
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Le client n'a pas laissé de commentaire.

Joshua W.
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My wire harness connectors were working and theirs were not. They made me buy their connectors for their trailer or they would not let me leave. I was in a hurry so I had to fix their trailer. Better arrive early if your going to deal with these people.

Thelma U.
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Le client n'a pas laissé de commentaire.

Randy G.
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Le client n'a pas laissé de commentaire.

jentry M.
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Le client n'a pas laissé de commentaire.

Randy G.
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Le client n'a pas laissé de commentaire.

Sandy H.
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Le client n'a pas laissé de commentaire.

amy S.
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Friendly customer service. Quick

Ashly S.
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Le client n'a pas laissé de commentaire.

Sandra P.
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Le client n'a pas laissé de commentaire.

Jay W.
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Helpful!

Curtis W.
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Le client n'a pas laissé de commentaire.

ryan S.
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Le client n'a pas laissé de commentaire.

brittany B.
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Le client n'a pas laissé de commentaire.

Dana S.
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This was not my preferred location, nor did U-Haul let me know that was where I needed to go to get the truck. I went to my preferred location are they had to call U-Haul to track down my order to find out where I needed to go. Also couldn't get over 60mph in the truck without it feeling like the front end was going to come apart. Need to let people know that if they take a truck back after-hours, to check it in with their phone. We were charged for an extra day. Had I known that I would have kept the damn thing an extra day and not worried about killing ourselves to unload it! Not good U-Haul, not good.

Robert P.
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Le client n'a pas laissé de commentaire.

Danny M.
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Le client n'a pas laissé de commentaire.

Johnny H.
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Le client n'a pas laissé de commentaire.

KEVIN M.
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Le client n'a pas laissé de commentaire.

lawrence Y.
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Le client n'a pas laissé de commentaire.

Kathleen V.
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Wanted to comment that the customer service from the first front office assistant when we first picked up the vehicle that morning was EXCELLENT. She was right on top of things, very friendly and helpful. The vehicle worked perfectly for our needs until we got home with it that evening (we were moving our daughters back from college). The back door would not open - we think the bottom latch was stuck. No big - we just used the side door. But when we returned the van that evening, the second front office assistant was extremely rude and accusatory. She had TERRIBLE customer service skills, poor attitude, and was not dressed appropriately to greet customers. I would highly recommend this rental location provided customers did not encounter the second assistant that worked that evening. The business runs a risk of loosing potential customers because of her work ethic.

seth M.
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Excellent service

seth M.
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Excellent service

Patrick K.
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Le client n'a pas laissé de commentaire.

adrienne H.
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Wonderful customer service ??

joe A.
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Le client n'a pas laissé de commentaire.

Taylor L.
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Le client n'a pas laissé de commentaire.

Ellen Z.
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The rachets on the tow dolly need grease. I mentioned that when I dropped it off so he may have already done it. I tried to call this location a couple times before I came, with a question about tow hitches, and couldn't get through.

Clarence S.
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Le client n'a pas laissé de commentaire.

Marion O.
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Le client n'a pas laissé de commentaire.

dennis A.
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All went smooth.

Jonathan W.
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Truck leaked. Drove from KY to Washington DC. Everything in truck was soaked. All boxes were falling apart from the rain

Sherry H. | Overall Experience |
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Very pleased with the service I received for the 6 months that I rented from American Hall Storage while my house was being renavated Glad to know they will be there if need again

Margie T.
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We were welcomed and treated friendly upon stepping through the door. It was indeed a great treatment of a pleasant visit.

Melissa P. | Overall Experience |
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Thank you. Merry Christmas!

Pallas R.
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Le client n'a pas laissé de commentaire.

Greg C.
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Someone had smoked in the cab, it wasn't noticable till night time driving on the windshield.

Angela J.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

MONA L.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Very helpful and polite. Thanks

bill B.
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Le client n'a pas laissé de commentaire.

elizabeth W.
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Thanks so much for the great service!

Jennifer M.
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When we picked up the truck the woman was wonderful but the truck had no gas in it. So we were late getting to our appointment. Furthermore, the gentleman that took the truck back was rude, smoking and overall a real jerk. So, I simply tried to average the scores. She was great, he was horrible and would probably not recommend.

DAVID O.
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Very helpful. Thanks.

megan H.
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First truck I rented was over booked. So they set me up with one in Nicholasville which was almost an hour away from where I needed to pick up my stuff. Then I talked to someone about the over booking. Never received an apology just gave ma a $50.00 credit and asked if that was all and hung up. Rented a truck for the following Sunday received the SAME call that the trucks were over booked and I could pick one up an hour away. This lady was much nicer and set me up with a 24 hour set up for a larger truck than I needed. Then comes the day of the pick up. I get there and I notice that there is no 24 hour set up. So I have to call again. 3rd lady was very nice and stayed on the phone with me while she set the 24 hour up and to make sure I got the keys okay. Once everything was said and done I opened the back to check the truck was clean and there were items still in there as well as nails and screws on the floor I had to clean out before I loaded my furniture so I wouldn't risk damaging it which I documented and sent in pictures. I then get in the truck to head to pick up my stuff and notice I only got the regular dolly when I requested the appliance dolly. Needless to say this whole experience has been an absolute nightmare. Uhaul my be cheaper but I'll be more than happy to pay someone else extra the next time I move.

Rodney W.
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Le client n'a pas laissé de commentaire.

Teresa D.
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Le client n'a pas laissé de commentaire.

Ronnie B.
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Bad experience

Elden W.
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Feel like I was charged an extra day. I was told they were closed on Sunday and wasn't told to have the uhaul back at the same exact time as when I checked it out. It was returned 3 hours late per uhaul. If you are closed on Sunday I was under the impression as long as it was returned on on the day required it was ok bc uhaul was closed.

brian J.
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The staff was really friendly, and helpful. I was nervous about renting a truck for the first time, but the process was very smooth.

war D.
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Le client n'a pas laissé de commentaire.

joesph n. | Overall Experience |
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Will definitely be using again in my future moves it was easy and an amazing company

jj D.
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Everything was great till they charged us $17 extra for gas.... We left the gas tank exactly the same it was before using the U-Haul and then before delivering it back, we went to the gas station and fill up the tank as it was in the begining (7/8). We call to claim the money back, since it was not fair, and the woman in charge was rude and didn't helped us at all. This is such a horrible customer service, would rather take the furniture myself with any other truck next time... JJ & Lucy

kristin C.
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Le client n'a pas laissé de commentaire.

linda S.
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Le client n'a pas laissé de commentaire.

ryan K.
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Fast friendly customer service. Truck was clean and well maintained. Great selection of rental vehicles available.

NICOLAS B.
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Le client n'a pas laissé de commentaire.

Jeffrey A.
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Le client n'a pas laissé de commentaire.

MANDIE V. | Overall Experience |
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I rented a 10x10 for 18months and never had a problem. The facility was great and the staff was nice.

steve l. | Overall Experience |
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Very friendly staff

Kaitlyn H. | Overall Experience |
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Having hours on a storage unit is very inconvenient when working full-time. I’m looking forward to a code to get in or some type of upgrade in the future.

Non reviews have been submitted for this location.

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