Customer Reviews for American Hall Storage
(Concessionnaire U-Haul dans le voisinage)

857 évaluations

249 N Keeneland Dr   Richmond, KY 40475

(859) 626-0929

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h45 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(859) 626-0929

249 N Keeneland Dr
Richmond, KY 40475

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h45 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
3

I enjoyed the visit, the lady helping us was very nice. I do not have suggestions for another visit, and yes I will be back.

Ariel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY R. 
Évaluation :
5

Nice folks to deal with

William H. 
Évaluation :
4

I was throughly satisfied.

Charles H. 
Évaluation :
1

Rental should be clean and *not* smell like cigarette smoke. Some of the staff were nice and pleasant, others were incredibly rude and ruined the entire experience. Furthermore, staff should make sure to explain important information to customers before they leave. Moving day is already stressful and time-consuming, the rental equipment company should not be adding to this. Most of all, staff should not be rude and condescending. Awful experience.

Sarah C. 
Évaluation :
5

Truck smelled like smoke only issue

JOSHUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn E. 
Évaluation :
3

The parking area in front of the office is sloped down hill to the north. Vehicles parked heading down hill show more gas than is in the tank; vehicles parked heading uphill show less gas. This is good to remember - park the vehicle you return downhill and you may not be required to go put another gallon of gas in it.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
5

Dropped off after hours but was well informed about dropping off

walter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOENILDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANA S. 
Évaluation :
5

Excellent service and friendly and knowledgeable staff.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Make sure everyone knows or can see any changes or updates to rentals.

KEVEN N. 
Évaluation :
4

Friendly, clean and very helpful I would recommend to anyone! I have rented trailers from this location several times.

WADE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWON M. 
Évaluation :
5

Staff was great, helpful and knowledgeable Will be my first call if needed on the future

TIMOTHY B.  |  Expérience générale 
Évaluation :
4

I picked up the truck with 3/8 tank of fuel. Turned it in with over 1/2 tank, you need reimbursement.

MATTHEW K. 
Évaluation :
5

Staff was tremendous and pricing was perfect for the job at hand. Will return when services are needed again!

Stephen P. 
Évaluation :
3

I requested a lift gate and received none. The ten foot truck did not have a ramp which made loading/unloading difficult.

BRYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIE S. 
Évaluation :
1

Lady was extremely rude. The van wasn't clean nor ready on time. I will not recommend anyone to use uhaul again if this is the standardization of this company's work

HUNTER G. 
Évaluation :
1

The truck smelled and wreaked of marijuana and I didn't feel safe to drive it, but I made the reservation a week in advance and there we're no other options. I was billed 2 times for almost 300$ when it should've only been $115. Customer service was very rude when I called to get it figured out.

JOSHUA H. 
Évaluation :
1

Truck looked like it had been in a reck. Told original person where I wanted to drop off in a city near our house. She put in another city near buy. Went to pick up truck and said it will be an additional $130 to change. Not happy.

THOMAS MICHAEL S. 
Évaluation :
3

The young lady that checked me in to get the truck was very friendy,smiled and seemed to like her job. The person that I turned the truck back to was not having a good day. Smile,it will make the day much better.

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed A. 
Évaluation :
4

Truck muffler was loud and smelled of exhaust fumes inside the cab

Ernie S. 
Évaluation :
1

They charged me $4,75 a gallon for gasoline when there are two or three gas stations near them that have gas for $2,95 to $3 a gallon. The truck we got had about a half a tank of gas left in it when we picked it up so the tank wasn't even full when we got it and they are still charging us $19 extra to go 0,1 mile(if even) and put gas in it. I talked to someone who worked there and she said that it was Uhaul's rules. Basically Uhaul likes to screw over their customers. $52,25 for 11 Gallons = $4,75 per gallon. I'm also going to file a complaint with the BBB, this is beyond ridiculous.

JEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
5

The lady that helped me was very nice.

COLBY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN C. 
Évaluation :
2

Every light on the dash was on including the check engine light, change oil soon message, tire pressure light and tire sensor monitor needs service indicator. The transmission shifted terrible and when I tried to roll the window down, the handle fell off the door. The truck only had 3/4 of a tank of gas but I was required to fill it up upon returning. And they asked me ahead of time how many miles I expected to drive and charged me upfront. I drove less miles than anticipated but didn't get any money back! So I got took paying for gas I never used and miles I didn't drive.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CIANO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacek C. 
Évaluation :
5

Everything was great but closing as early as you do is very inconvenient for your customers. Most places at least stay open to 8-9 and have automatic gates so you can access your unit when you need to. All else was great except for the access availability.

Summer J.  |  Expérience générale 
Évaluation :
5

Wonderful people to work with. Had a great experience and was treated wonderful!!

BOBBIE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DWAIN N. 
Évaluation :
2

Provide a better truck that doesn't feel like it's about to fall apart while driving it, have trucks at locations chosen or provide a much better heads up as to change of location. Also verify that the location YOU (Uhaul) chose…..is open and able to provide the truck to you. I drove well out of my way to go get what was needless to say mediocre, aside from that, the customer service when calling to have these issues addressed, they were pleasant. I hate leaving negative reviews. But the mistakes one after another could not be avoided. Next time I'm gonna bite the bullet and just pay someone to do it for me….cause this what a bit to much. I hope others out there have a better experience than me and I pray I'm a one off compared to the many people uhaul has served.

ADAM J. 
Évaluation :
5

Very nice people and I am very happy with my rental. I would really recommend to everyone.

MICHAEL N. 
Évaluation :
5

Great service

Tyler K. 
Évaluation :
3

There is no after hours drop off at this location, even though it is advertised as such. We brought the truck around 6pm to drop off, and had to return home because the location was closed and the gates were locked. There is a place to drop keys, but we could not get into the lot to park the truck. We had to return early the next morning right at our drop off time.

Joseph N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
1

Charged an extra day because default time to return was used. We were not asked at time of reservation when we would return it. Tried to charge extra for fuel ( we went back out and put more fuel), tried to charge extra to sweep out the back ( we did this before return) and mop the front. When we picked up the uhaul it had pop spilled in the cup holders and dirt and grass was all over the cab. She had to come clean it up before we approved it. A lady called me at 11 ( default pick up time) i explained we were not aware 11 was the pickup time she said not to worry about it and i told her we would be there around 4. The lady who was there when we returned the uhaul was rude and arrogant.

SARA M. 
Évaluation :
5

everything was great, van I rented was top notch, very good experience.

Duane M. 
Évaluation :
5

Wonderful Experience.

BOBBIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE L. 
Évaluation :
1

The truck had a horrible smell in it. The steering wheel was completely disintegrated, the suspension was totally shot. And the ignition barley worked and took forever to start everytime. And a 19,99 truck ended up costing 110

CONOR C. 
Évaluation :
1

Initial quote was 235 when i picked up the uhaul it was 450. Wrong number of days was in the first quote even though i specically said 6 days.

SARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terry A. 
Évaluation :
5

The staff made it very easy to pick up and return!

STEPHANIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Both Employees were very rude that I spoke too, and I never got a clear answer as to why I ended up spending almost 80 dollars for a 20 dollar pickup truck. Very poor customer service and overall disgusting business.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER W. 
Évaluation :
5

I really appreciate the courtesy I got from the employees from Lexington and Richmond Kentucky that you for the smoothness of everything

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Wash the windows

Randy L. 
Évaluation :
4

It worked out fine. Staff was very friendly and helpful

DEBRA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
1

The employee that helped me was VERY rude and disrespectful. I will NEVER be coming back here! What a joke of a business! I will be telling everyone that I know to stay FAR away from this place!!!

James F. 
Évaluation :
5

Very professional and helpful staff. The whole rental process was fast and easy.

richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
3

Making sure they had a place to return the truck or better instructions on where to put it after they close the lot for the day

Aleta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Time restraint on those working till 5:30 . Nine would a much better time for gate to close

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

The whole process was disgusting. Next time I'll use the local movers and pay the extra $100 it'll cost me. I doubt I'll return to Uhaul as a customer.

JASON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
5

Always great people.

rickey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shirley W. 
Évaluation :
5

No improvements needed. The rental agent was very helpful in helping to get the tow dolley rented. If I lived in that area, I would recommend this location to anyone looking to rent U Haul equipment.

Albert S. 
Évaluation :
5

Great service very friendly

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
4

Everytime I've used the app to return the truck I always have a lot of problems with it.

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

S.O.

jimmy H. 
Évaluation :
1

I was told it would be about 60$ dollars to rent the trailer for the night. I rented it just before closing and said I would bring it back that night. I brought it back that night and the gate was locked, there was a sign on the gate saying “if after hours drop trailer off in at&t parking lot”. But there was no at&t next door. I brought the trailer back home and returned it the next day. I asked where I was suppose to return the trailer and they told me it was the business next door that used to be a at&t. Now I got a text saying I owe 130$ dollars. I would have left the trailer if the sign on the gate told me the correct place to return it. They need to change the sign on the gate so that people know where to return the trailers after hours.

GARRISON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah C. 
Évaluation :
4

Service was great all around. The person I worked with was very pleasant and was able to help me out when that location didn't have an appliance dolly.

Zachary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD R. 
Évaluation :
5

Staff was kind, courteous and helpful.

Patrick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
1

The original size uhaul and location did not have what we reserved. We spent hours trying to find a uhaul and dolly and was sent to several locations. Spent 3 hours trying to get uhaul and equipment. Then had remake multiple trips because we had to take a smaller truck. Really made us spend more time than expected. I'm a single pregnant mother of 4 and this was the worst experience for me and my family.

Marcia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
5

Very pleased with the service I received for the 6 months that I rented from American Hall Storage while my house was being renavated Glad to know they will be there if need again

Sherry H.  |  Expérience générale 
Évaluation :
4

Thank you. Merry Christmas!

Melissa P.  |  Expérience générale 
Évaluation :
5

Will definitely be using again in my future moves it was easy and an amazing company

joesph n.  |  Expérience générale 
Évaluation :
5

I rented a 10x10 for 18months and never had a problem. The facility was great and the staff was nice.

MANDIE V.  |  Expérience générale 
Évaluation :
5

Very friendly staff

steve l.  |  Expérience générale 
Évaluation :
3

Having hours on a storage unit is very inconvenient when working full-time. I'm looking forward to a code to get in or some type of upgrade in the future.

Kaitlyn H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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