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Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service.
Noel COnly issue I had was that I received a truck with only 3/4 of a tank of fuel and was told to make sure I returned it t he same 3/4 full. I dd exactly that by stopping at a gas station less than a mile away from the return facility and yet I sll ended up being charged just over $22 for fuel y uaul wen I used the 24/7 truck share return option that een had me take photos of the gas gage. I will not recommend se of the mobile app to anyone.
Janice BI've been waiting days for the remainder of my deposit to apply back to my card!!
Christopher RTruck was dirty inside cab an glass in back I cleaned up an I filled truck back up an got extra charged 28,54 why?
Steven MEverything was good & the employees were very nice.
Jennifer MPlace is spotless! The woman is so friendly and just so pleasant to speak with. This was a GREAT experience!
Melissa WCynthia and Lynn were very pleasant to work with. They tried to intercede with U-Haul on my behalf, but U-Haul would not budge. American mini storage is a top-notch and nicely run facility with immaculate units and grounds. My issue is with U-Haul. I was led to believe that my charges would be approx. $150 for 2 day rental depending on mileage. My final bill was almost $100 more. I do not know where the communication broke down, but I assure you that had I known the charges would be in excess of $250 I never would have rented the truck. The price "lure" on the side of the trucks is very misleading…even after add-ons this was an unreasonable charge for a small truck and local usage. Thank you American mini storage for your part but, I suggest using a different truck rental brand.
Frederick TThe clerk there was so helpful and friendly!
SUSANAH BI had no problems.
Carolyn HNot a thing. Everything was good.
Kevin B24/7 ride share keys weren't in box and ordered a dolly and it was not in truck. Trying to pick up truck reservation was not working and the number I called everyone I talk to was rude transfer many times and only the last person I talk to was helpful.
jamie cMake sure that the truck is clean from other people blankets and make sure that it smells clean.
Eboni EEverything was tip top!
Timothy TWhen I got to my destination I was unable to return the U-Haul at that facility even though it had a dropbox for the key and all the other outside key pick up but was unable to leave it at that location and had to drive 14 more miles out-of-the-way to find a U-Haul location. I was not able to reset anything on my app so I could even attempt to ask if I could leave the truck at this specific location because of us being crunched for time. I just don't understand why I could not leave it where I have a storage building that also returned and picked up U-Haul's very inconvenient after a long day of moving And the white time to speak to someone was 30 minutes on the phone to ask a question about dropping it off .
Bethany VA great improvement over my last U-Haul experience. The one that caused me to have to rent this truck in the first place.
Kirtley AWe did not receive a dolly, but paid for it, we were charged for not returning it. It should be required that someone check this when doing the mobile pickup since someone isn't manually checking you in.
Jeremiah BI paid for my uhaul and was charged. I think everything is fine. Now 2 weeks later my card gets charged an extra $45. Be ware and double check your charges.
MARCY LCharles from customer service was awesome!!!
Kristina MWonderful customer service very friendly and helpful staff
mazie lSuper friendly customer service
Christopher PChristina at American Mini Storage was awesome. When something didn't look correct with the order, Christina immediately noticed and corrected the problem. Very pleasant, professional and customer oriented. Christina definitely needs to be recognized for great work.
Jennifer vNo problems that I could see the whole transaction went smoothly.
Trina TThe truck only had a quarter of a tank of gas in it. I expressed this information to the front desk when I picked the tuck up. I then return the truck within 24hrs at 12 noon on the next day. I also was asked to return the truck to a different location apon the employee requested. I was charged for gas and 2 day rental when I only had the truck for 24hrs. I will dispute charges with my bank I will also be posting on each Google review for BOTH locations. I will report credit card fraud!
Sarah BTruck was not ready when scheduled and no one could be reached. Had to wait over 2 hours for help and then some of the ordered supplies were not even available. Will not rent with uhaul again.
Brian JThe truck was fine, but they did not have the blankets we had ordered.
Steve Moverall good experience, will deal with American Mini Storage again
david vStaff was very unhelpful and was useless when it came to the trailer. She put the wrong drop off location, causing me a lot of extra gas and making double trips to drop the trailer off. She also did not check the trailer lights, nor did she check my truck or anything in regards of what the previous place did when I picked up the previous trailer. Shut this place down as a Uhaul location!
Isaiah BFast rental, Michelle was very helpful. would definitely rent from here again.
wayne rNothing at all everything was phenomenal. Thank you so much for your rapid response on locating me a uhaul in a short notice
Jerry CSeems like a better storage unit facility.
Joshua G24/7 pick-up was not successful with my android device, even with the help of a customer service representative. That option needs to be "re-vamped" with an android user in mind.
Bethany WAll was good and easy to use
bryan lWhen will I get my deposit money back
STEPHANIE SActually make the check-in process easier. It took us close to an hour to complete the check-in due to not being able to use my phone to do so. The issues were not with the location services on my phone either. I had to wait, on hold, two different times while trying to resolve the situation. Once the check-in finally went through, I was notified I still had to have the truck returned by 6:00pm even though I lost a complete hour. Another improvement would be to actually have the requested items in the truck at the time of rental. I requested an order of 10 moving pads and was charged for those pads; however, the pads were no where to be found. The remote online check-in is not that great in my opinion. I most likely will not be using Uhaul in the future nor will I recommend Uhaul to anyone else. Extremely dissatisfied.
Joe FEverything went great.
CORY HKey pick up was a little confusing. Message said to go to cargo area of truck to get key. Return lock to spot 3. The key was actually stored in location 3. Nothing major but something to work on
STEWART ADropped truck off after hours so didn't really see or speak to anyone. However, they could have better signage saying they are a U-Haul dealer. Not easy to find.
KAREN Whave used this location multiple times and its always quick and easy and courteous. I am confused as to why I do the pre check in scan my license etc yet still have to do that at the in person pick up. not just at this location some continue to do it, some say oh great your pre checked in? whats the point for the extra time? thanks
Steve WMake sure that you'll accept credit cards because it would not accept mine and the last time I rented from you'll it accept my credit card
Amparo VThe truck was not in good condition at all. There were large pinholes in the roof that allowed for rain to enter the cargo space. This was not identified until reaching the location and having wet cargo. Very disappointed.
Michael NGreat service and turn around on a one-day project.
John BPickup (on a Sunday) using the UHAUL app was extremely frustrating. App repeatedly told me I was in the wrong location although I was standing at the front door of the office looking at the correct address on the business sign.
MATTHEW CI was charged a cleaning fee although I returned the truck clean. I returned the truck with additional gas and have not yet been refunded for the overage.
Tonya MVery friendly and helpful young lady handled the return process, in and out in less than 5 minutes.Excellent
Albert MAgain, very professional and handled the return quickly.
Kristin AThey helped me out last minute, they even stayed a little late so I could get a truck for a last minute, unexpected move.
William BVery nice people. Thanks for the help
Danny DNo issues at all with theocation or the equipment.
Matthew FExcellent customer service, the customer service rep that I spoke with was extremely professional and made me feel like a valued customer.
Randall HMy problem was I was supposed to pick up truck at 730 am but the lock they had on door wouldn't open with the combination they gave me. I had to wait until 9am to get a different truck. I think I should get a discount on this rental.
James KThe online rental process got stuck on pending approval. Thankfully the location was open and helped us out, The staff at this location were very nice and helpful
Richard HHonor your agreement, have the truck scheduled or dont let the customer gk ahead and schedule and then send them someplace else.
William L