Évaluations des clients American Rental Centers Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Rental Centers Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Tamika K. le

Évaluation :

The guy who helped me was very attractive... i would have a better customer experience if he called me.

Jim H. le

Évaluation :

Very nice experience. The gentleman couldn’t be any nicer. He knew all the info I needed and answered all my questions. Very knowledgeable. I would recommend this location to anyone needing a truck rental.

regina G. le

Évaluation :

Was not happy I was charged .79 per mile, I went under 50 miles and was told it would be cheaper than .79 per mile if under 50 miles. Also mileage on vehicle was lower than what I was billed for, last numbers were 855.0 was charged for 855.1. Would like an adjustment for cost of mileage, when I was told if under 50 miles, mileage rate would be cheaper. I sent picture if dashboard with mileage and fuel tank. Why was I charged for 855.1 when it was 855.0? And why was I charged .79 per mile when under 50 miles?

ben l. le

Évaluation :

This place is incredibly dirty - Does UHaul have minimum quality standards for its locations? In addition, the gentleman who helped me was very rude. Perhaps he was having a bad day but his attitude is unacceptable. When I called UHaul and made the reservation they assured me that someone there would help me tie down my motorcycle. WHen I arrived and asked for help, this location told me, "No way! You have to do that yourself. We are not permitted to touch your stuff." So.. which is it?

Abigail T. le

Évaluation :

Le client n'a pas laissé de commentaire.

sondra p. le

Évaluation :

Le client n'a pas laissé de commentaire.

ED U. le

Évaluation :

Le client n'a pas laissé de commentaire.

nicolas T. le

Évaluation :

Uhaul messed up my reservation and gave away the truck that they said they had available for me. Didn't find out until the day before I needed it. Head to ggp out of my way to pick up the truck. Terrible customer services. Not the fault of the rental facility where I got the truck. They were great!

William S. le

Évaluation :

Associate wrote down wrong vehicle tag on receipt

Brenden D. le

Évaluation :

Tell me when the pick up location switches compared to the address sent to me through confirmation email.

Elizabethh V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Misty M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie B. le

Évaluation :

Second time we used this location. Will use again.

Kaytlyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

william b. le

Évaluation :

Very helpful people

Roger K. le

Évaluation :

They wouldn't accept my personal check so I had to put it on credit card, I didn't want to pay cash because it would leave me short if something happens so I was forced to use a credit card

david m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cherelle F. le

Évaluation :

The customer service was fine. The quality of the truck was not. It was difficult to drive. The steering was off, I had to keep turning the wheel back and for to stay in my lane. I would have taken it back but time was pressing. The more I drove the harder it got to balance going straight. This truck shouldn’t have been available to rent.

Charles D. le

Évaluation :

I cannot address a specific improvement but will point out that: a. They were very understanding when I called & informed I may need an extra day [didn't happen]. b. Were grateful when I advised that truck "pulled to right", pulling it for inspection.

David M. le

Évaluation :

Fix your entire system so that a confirmed rental comes through as expected. Don't wait until the day before to call and tell the customer that they have to drive 14 miles to get the trailer.

Felecia C. le

Évaluation :

Tha fact that the UHaul died and I hadn't even used it yet and then was charged nearly $150 for the day that I had to wait on a jump is completely asinine. It would have been back when it was supposed to if the equiptment didn't fail.

Sarah M. le

Évaluation :

The website for uhaul sucks. I realize that you guarantee equipment but being sent all over Gods creation to pick it up is more than frustrating and I hate it. One must contact dealers individually if they want to receive good service.

Harold B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles S. le

Évaluation :

Have later hours closes too early

Kent S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David K. le

Évaluation :

The tires were poorly maintained. Low air and very bald. Made for an unsafe ride.

Jennifer R. le

Évaluation :

Le client n'a pas laissé de commentaire.

diane p. le

Évaluation :

Friendly and efficient

Holli G. le

Évaluation :

Le client n'a pas laissé de commentaire.