Évaluations des clients American Rental Centers Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Rental Centers Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Frank S. le

Évaluation :

The Wether was bad and an employee cleaned the snow for us. The equipment worked well. Our trailer was to be returned by 4:00pm and the location closed at 3:30. We are hoping there is no additional charge.

Carmin A. le

Évaluation :

We didnt get an appliance dolley with the truck and still got charged the 10 bucks for it even when i disputed the price at the end

James T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lita P. le

Évaluation :

This place was too far away from where I was and I asked for a closer location, I was not happy driving additional 20 miles to return because it costs more to do so and was inconvenient for everyone.

Marilyn C. le

Évaluation :

The things that I had to do on my phone didn't work. The people I talked to on the phone said I can leave my car there and when I got there they said they never do that. The guys working there were very helpful and moved things around so I could fit my car there.

Gary B. le

Évaluation :

great rental and nice location to work with. Will definitely rent from again

Ian H. le

Évaluation :

Le client n'a pas laissé de commentaire.

chuck C. le

Évaluation :

Very good customer service. Truck was clean and ready as promised. We were early to get truck and it was perfect! The big thing that I liked was there was no intimidating upsale with add ons. They were offered but not rammed down your throat like some rental places do. Good job!

wendy I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah G. le

Évaluation :

The rental location and the people were great. I Haul insisted that part of the check in process be done on the app, which didn’t work and slowed down the process.

MELISSA H. le

Évaluation :

I had requested the rental of furniture pads, and they were not in the truck for my use. I was reimbursed immediately for not receiving them.

Matt R. le

Évaluation :

This rental was a joke. Posted store hours vs. actual store hours were different. Arrived promptly at 9 am for pickup just to find out they aren't even open on Sunday. Spent 30 minutes on the phone trying to find alternatives. Not a good experience.

john C. le

Évaluation :

not a friendly group

linda W. le

Évaluation :

I have never had a time limit set but it’s been years since I used ty his service I was only allowed 3 3 hrs before I had to return truck didn’t know how long it would be needed didn’t care for that

shawna M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott P. le

Évaluation :

Place was closed and dropped off truck after hrs

Christopher G. le

Évaluation :

Very personable fellow running the site. Kind of a misnomer that its $19.95 as advertised plus taxes etc. We were within 50 miles and four hrs of time. We paid $50.08. Is that standard? Otherwise the van was great and did the job for us. Thanks

Tina C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Len S. le

Évaluation :

The trailer was dirty inside and the roof leaked

fred A. le

Évaluation :

The men were very professional and worked together well.

glenn N. le

Évaluation :

The only issue I had was parking. I went to pick up the truck by myself, but the location has limited parking. If you're by yourself, you have to park somewhere else and walk back to get the truck. The situation is easily resolved by bringing along a second driver for the car as long as you know in advance.

Tonda S. le

Évaluation :

The first trailers lighting wires were rotted. We ended up going to another place in canton and no one was there. Even though the main #for your company called them. After contacting the 800#. AGAIN. the person I talked to said just take it and she fixed the numbers on the contract. Point is. I reserved this a week in advance only to have to run all over to get what I reserved. If these places get any kind of commission or anything, I think I haul needs to check them out better.

Willa H. le

Évaluation :

Good service , friendly & informative. Truck ran well & was clean. Rented the 26' but still not big enough. But maybe I have too much stuff.

GERALD C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tamika K. le

Évaluation :

The guy who helped me was very attractive... i would have a better customer experience if he called me.

Jim H. le

Évaluation :

Very nice experience. The gentleman couldn’t be any nicer. He knew all the info I needed and answered all my questions. Very knowledgeable. I would recommend this location to anyone needing a truck rental.

regina G. le

Évaluation :

Was not happy I was charged .79 per mile, I went under 50 miles and was told it would be cheaper than .79 per mile if under 50 miles. Also mileage on vehicle was lower than what I was billed for, last numbers were 855.0 was charged for 855.1. Would like an adjustment for cost of mileage, when I was told if under 50 miles, mileage rate would be cheaper. I sent picture if dashboard with mileage and fuel tank. Why was I charged for 855.1 when it was 855.0? And why was I charged .79 per mile when under 50 miles?

ben L. le

Évaluation :

This place is incredibly dirty - Does UHaul have minimum quality standards for its locations? In addition, the gentleman who helped me was very rude. Perhaps he was having a bad day but his attitude is unacceptable. When I called UHaul and made the reservation they assured me that someone there would help me tie down my motorcycle. WHen I arrived and asked for help, this location told me, "No way! You have to do that yourself. We are not permitted to touch your stuff." So.. which is it?

Abigail T. le

Évaluation :

Le client n'a pas laissé de commentaire.

sondra P. le

Évaluation :

Le client n'a pas laissé de commentaire.

ED U. le

Évaluation :

Le client n'a pas laissé de commentaire.

nicolas T. le

Évaluation :

Uhaul messed up my reservation and gave away the truck that they said they had available for me. Didn't find out until the day before I needed it. Head to ggp out of my way to pick up the truck. Terrible customer services. Not the fault of the rental facility where I got the truck. They were great!

William S. le

Évaluation :

Associate wrote down wrong vehicle tag on receipt

Brenden D. le

Évaluation :

Tell me when the pick up location switches compared to the address sent to me through confirmation email.

Elizabethh V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Misty M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie B. le

Évaluation :

Second time we used this location. Will use again.

Kaytlyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

william B. le

Évaluation :

Very helpful people

Roger K. le

Évaluation :

They wouldn't accept my personal check so I had to put it on credit card, I didn't want to pay cash because it would leave me short if something happens so I was forced to use a credit card

david M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cherelle F. le

Évaluation :

The customer service was fine. The quality of the truck was not. It was difficult to drive. The steering was off, I had to keep turning the wheel back and for to stay in my lane. I would have taken it back but time was pressing. The more I drove the harder it got to balance going straight. This truck shouldn’t have been available to rent.

Charles D. le

Évaluation :

I cannot address a specific improvement but will point out that: a. They were very understanding when I called & informed I may need an extra day [didn't happen]. b. Were grateful when I advised that truck "pulled to right", pulling it for inspection.

David M. le

Évaluation :

Fix your entire system so that a confirmed rental comes through as expected. Don't wait until the day before to call and tell the customer that they have to drive 14 miles to get the trailer.

Felecia C. le

Évaluation :

Tha fact that the UHaul died and I hadn't even used it yet and then was charged nearly $150 for the day that I had to wait on a jump is completely asinine. It would have been back when it was supposed to if the equiptment didn't fail.

Sarah M. le

Évaluation :

The website for uhaul sucks. I realize that you guarantee equipment but being sent all over Gods creation to pick it up is more than frustrating and I hate it. One must contact dealers individually if they want to receive good service.

Harold B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles S. le

Évaluation :

Have later hours closes too early

Kent S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David K. le

Évaluation :

The tires were poorly maintained. Low air and very bald. Made for an unsafe ride.

Jennifer R. le

Évaluation :

Le client n'a pas laissé de commentaire.

diane P. le

Évaluation :

Friendly and efficient

Holli G. le

Évaluation :

Le client n'a pas laissé de commentaire.

will F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelley S. le

Évaluation :

I returned the vehicle and the employee said the mileage and amount I refueled it was OK. Days later, I was charged for underfueling the vehicle even though I put in a gallon more than I needed to before I returned it. The manager refused to resolve the situation. Two years ago, a Yelp reviewer of this location had the EXACT same problem.

Tom W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brad D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jojn K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlotte D. le

Évaluation :

Nice guys to deal with! Rented from them numerous times.

James B. le

Évaluation :

I reserved after hours by phone for next day pick-up in morning got text message to confirm I called number confirm my pick up noticed in message that location of my pickup was changed to a different location from my original order so I pisificaly asked about it they told me my pick up was at original location so I go there I arrive at location trucks are there but nobody at location so I call same number that I called from text message this time uhaul says my pick up is at location I had questioned on the earlier text and told me there was no parking at location so I can't leave my car im by myself so now I have to drive 20 minutes back home to get someone to come with me for pick up I had a schedule meeting with this truck I lost 40 minutes in drive time thanks to this stupidity then I get to location for pickup and loose enoughter 30 minutes renting truck after I had already did mobile checking truck great service terrible apparently corporate uhaul and it's dealers not work together I complained to dealer about this situation he only offered that I needed to call corporate with issue next time rental will be with different company

ethan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heather C. le

Évaluation :

They gave away the truck we 24/7 reserved and never returned my calls.

Justin F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don B. le

Évaluation :

Le client n'a pas laissé de commentaire.

john S. le

Évaluation :

check engine light was on the whole time gas mileage was terrible

Ajla K. le

Évaluation :

The location was not the one I requested. Also, when I got there a sign on the door said I could not park my car on their property. I think that's extremely inconvenient. Luckily, the O-Reilly's Auto Parts store next door let me park my car in their lot. If they had said no I would have have been very very inconvenienced. Also, on the truck I used the righthand mirror did not allow me to see anything I needed to. I couldn't adjust it because it snapped back into it's original position every time I moved it. That was scary to drive with. Finally, I felt that there was no explanation regarding the dropoff procedure. Was I supposed to just leave it there or was there something I should've recorded on the website? I have no idea. Pretty stressful.

Lynn P. le

Évaluation :

Le client n'a pas laissé de commentaire.

William U. le

Évaluation :

Had two rental trucks plus eguipment. Very happy with both transactions. Will be back!

Richard S. le

Évaluation :

No issues. Everything went well.

William U. le

Évaluation :

Was quick easy and no suprises. Will recommend. Improvement! Would be a Bigger parking lot.

George P. le

Évaluation :

Very helpful and accommodating. I appreciate their help. I will use them again for future needs. Thanks!

Judith S. le

Évaluation :

The staff was very professional, friendly, and helpful! Quick easy transaction and the uhaul was perfect!

will F. le

Évaluation :

Le client n'a pas laissé de commentaire.

deaire S. le

Évaluation :

Le client n'a pas laissé de commentaire.

EUGENE W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shiela K. le

Évaluation :

Le client n'a pas laissé de commentaire.

RENEE A. le

Évaluation :

Le client n'a pas laissé de commentaire.

sonya S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom E. le

Évaluation :

Warn people in advance there is no where to leave your personal vehicle when renting locally.

Daniel F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ted R. le

Évaluation :

They were good but very busy.

Peggy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

stanley H. le

Évaluation :

Lower prices would be greatly appreciated.

JIll M. le

Évaluation :

The rear driver side tire was extremely low. I was told to fill the tank and I did. I only had the truck 5 hours and only 6 miles. It cost me over $16.00 to fill the tank. It wasn't made clear that the line had to be on full. I was told I didnt need to pay for gas after I already topped it off. Not real happy.

Paige S. le

Évaluation :

I enjoyed the ease of renting the uhaul truck and being able to go from there. i had a long day ahead of me and being able to pick up the truck and just go was awesome! don't try to leave your car in the parking lot tho!they tow!

Erica W. le

Évaluation :

My second time renting a truck from this location...just as awesome as the first time...friendly and speedy service. These fellas rock!

teresa S. le

Évaluation :

Your knowledge is outstanding, this particular office is very Respectful, Accurate, Knowledgeable and very pleasant. My experience with this office was OUTSTANDING PERFORMANCE. Thank you--Theresa

Michael S. le

Évaluation :

There parking lot was apparently not big enough to leave my car there while I used the uhaul. Had to go pick up someone else to drive the car while I drove the uhaul. Wasted time and gas with this. Was not told before hand that would be the case.

Christopher K. le

Évaluation :

Le client n'a pas laissé de commentaire.

THEODORE K. le

Évaluation :

Floor in the unit was pretty dirty. Was not swept or cleaned in awhile. Several of our items ended up with stains on them.

Jeffrey V. le

Évaluation :

Truck was dirty. Dog hair in the cab. Cob webs in the bed. Also was under the impression that it was. 1 way, but I was sorely mistaken.

Erica W. le

Évaluation :

my credit was overcharged. My total came to 52.21 yet my card was charged 90.16

ann P. le

Évaluation :

Le client n'a pas laissé de commentaire.

CAROL C. le

Évaluation :

The guy was very helpful and polite, he showed us everything on the truck before we pulled out

Carla D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry B. le

Évaluation :

Nothing....I was taken care of right away.....the staff was friendly and got me on my way in a few minutes.....return was quick and easy.....Thanks

Roger C. le

Évaluation :

Can't think of anything to improve. These guys are quick and courteous and really know their stuff.