Customer Reviews for American Rental Centers Inc
(U-Haul Neighborhood Dealer)

579 évaluations

1100 Canton Rd   Akron, OH 44312

(330) 784-1750

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h30 pm
  • Mar-Jeu : 8h am à 4h pm
  • Ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h30 pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 8/21/2022: 8h00 am à 10h00 am
  • 8/28/2022: 8h00 am à 10h00 am

Services dans cet établissement :

Pour nous contacter

(330) 784-1750

1100 Canton Rd
Akron, OH 44312

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h30 pm
  • Mar-Jeu : 8h am à 4h pm
  • Ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h30 pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 8/21/2022: 8h00 am à 10h00 am
  • 8/28/2022: 8h00 am à 10h00 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajko R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie G. 
Évaluation :
3

the inside was not as clean as would like.

diana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel W. 
Évaluation :
3

I got the truck with has barely over 1/4 tank. I drove it for about 30 miles. It's was barely below the 1/4 tank, so I put $10 has back into truck before returning. It was right above the 1/4 tank again. I figured that was good. When I took it back the man said it was still a little lower than when I took an it and charged be another $10. I showed him the picture I took of the gas tank before and I thought it was the same. He thought it was a little lower and said he could charge me $30 but would only charge me $10. I was not going to argue about a centimeter in the gas tank but thought I was ridiculous. How can I really know the EXACT amount without a gage of some kind (beside has gabyge which I thought I was at the same time.) You should always have tank FULL when customer picks up so then it's easy to fill it back up to the top and not have to play geussing games. Feel screwed over by this. Also, when I picked up truck, man asked if I was dropped off. I said no I had my car in parking lot. He said I should been told I couldn't leave my car. Never saw that anywhere. He allowed me to park behind his vehicle instead. Feel like that was not communicated to me.

Cailin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
5

The rental place was clean and they helped me right away and was kind and courteous. Will go back again if I ever need something again

Jo Ann A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshia M. 
Évaluation :
5

No gimmicks, straight forward pricing. Helpful staff. Overall great experience

Darrell B. 
Évaluation :
5

Service was great, friendly staff. Je les recommande fortement. 

Jason H. 
Évaluation :
4

i did not drive

kay T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conrad B. 
Évaluation :
4

The vehicle was not in good condition. The steering alignment was majorly off to the right, which made it difficult to steer the air conditioning did not work or the radio. The office staff at this location was not very friendly. They acted like you were bothering them when I told them the issues. Will not recommend u-haul in the future.

Keith K. 
Évaluation :
4

We got a flat tire and had to wait an hour and a half on the highway to have it fixed. That was very problematic due to being on a deadline for the move.

CHARLES J. 
Évaluation :
1

Horrible ripped me off on gas I filled up past the half tank they even charged me for pre existing damages trash company

John P. 
Évaluation :
2

Truck was filthy. Retailer didn't care about its customers. Doesn't allow customers to park their vehicles there. Complete joke.

Sean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stasia M. 
Évaluation :
2

The truck was hard to handle and made a terrible sound while accelerating. Not sure why I'm always given the raggediest truck when I rent from Uhaul. Penske it is next time.

Tamara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bONNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

American Rental Center was great to work with. I was in and out with my rental trailer in less than 15 minutes. The trailer was in great shape and handled the towing well. Thanks, will rent here again!

andy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
4

CLEAN? 1) Truck stunk of foul Body and cigar/cigarette smoke odors. 2) We windexed all windows inside. 3) We sanitized all surfaces from some food or liquid streaks on winshield, side windows, and surfaces MAINTENANCE? Upon truck return in Gainesville, I advised personnel (Donvain) of Very Loose Steering issue, and smell of burnt Transmission or power steering fluid when we got out at pit/ refueling stops. He said he would note this on truck report.

Aristotle M. 
Évaluation :
3

It was very inconvenient to rent there. They don't allow you to leave the car you drove to facility at the facility. They make go get someone to drop you off. Won't rent here again

Thomas G. 
Évaluation :
5

I am very pleased with all aspects of my transactions with uhaul . So far wouldn't change a thing.

Christine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol D. 
Évaluation :
4

They where very nice to take my $105.00. Lol They did explain everything very well and was very nice.

Kenneth E. 
Évaluation :
5

Good people and good service

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb L. 
Évaluation :
4

The website that you guys gave us to report any differences in damage to the equipment wasn't quite functioning correctly and wouldn't let me do things. Especially when I dropped it off it was very difficult. Not what you have us do but how the website itself functions.

MARY H. 
Évaluation :
4

Excellent service by the employee who assisted me. Also, whoever phoned me to confirm my reservation the day before was extremely helpful. I was happy to discover it was a local person who knew the area. Made a big difference. Merci!

Travis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck M. 
Évaluation :
1

No they overcharged me They stole from me and they lied to me I d I filed a claim against them to not be called back b by anybody I think this place is a true joke I wouldn't recommend anybody go there ever And you don't want to know all the details like it took me 8 hours to get a Is vehicle. I drove more than a 100 miles to get said vehicle for what. For them to over bill me lie to me give me fake number no one would answer! Then when they overbuild me I told him But my issues were in nobody would listen they didn't care they're bullies they're liars and they're thieves and they didn't think that my little problem with a Winter storm was an issue so they overbuilt me for that day A-day before I picked up the vehicle so I got build A-day after I picked it up and the day after I dropped it off and what they have done should be should be a restable offense. If I dealt with 7 different people to get no help nobody cared they give 2 craps about any of their customers and they showed it And I am beyond mad I would never recommend anybody go to you and anybody go to u-haul I would carry my stuff in my arms before I ever did any that again you hall is a joke I'm beyond angry they wouldn't call me back they wouldn't listen to anything but sure as hell would take extra money out of my bank account without letting me know Without me approving it they are thieves and liars and I would never ever be a customer of you all again

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY M. 
Évaluation :
5

A possible lot to park your car on n while using the truck.

GERALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HALEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
1

Customer Service is terrible. The man is rude and has no consideration for anyone. Calls you to threaten you then doesn't even have the balls to stay on the phone he hangs up on you. I'd carry my stuff from house to house before I ever go back to this location. Wish I knew his name to call him out, but I'm sure if you deal with this location you'll be able to point him out.

Melanie W. 
Évaluation :
5

The only thing that happened is that they charged me insurance when I didn't ask for it.

Asher L. 
Évaluation :
5

I have a business credit card. When I went to use it they said I couldn't use it because my name was not on it. I have used it at other U-Haul pickups without a problem. I have used this card other business without a problem. I had to use my own card to get the trailer.

charles F. 
Évaluation :
5

We were very pleased with our experience with this U-Haul location. Other rentals we contacted...including Home Depot...could not guarantee us that a truck would be available when we needed it. The counter person was very friendly and helpful. This is the place we will go to for any further rental needs.

ted M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia R. 
Évaluation :
5

Rapide et sympathique

Roy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey K. 
Évaluation :
3

The very idea that I needed to purchase a different hitch pin is asinine. If U-Haul employees take a picture of the setup, there is absolutely no good reason not to use the very same hitch pin that has millions of trouble free miles on it.

Lane D. 
Évaluation :
3

4mpg sucks and the transmission was very balky. The rear door was a challenge to get down.

David F. 
Évaluation :
4

The customer service was great. Staff were very helpful.

William G. 
Évaluation :
4

Everything was just fine thanks

JAMES R. 
Évaluation :
3

Fuel tank was 3/4 full

victor H. 
Évaluation :
2

Do not have the computer system shut down an hour before closing, especially when adjustments needed to be made to the reservation.

HEATHER J. 
Évaluation :
5

Everything went smooth. Employees were efficient & courteous. Van was clean & ready as promised.

Lisa A. 
Évaluation :
5

Been here before, said I would come back because they're awesome. And I will be back again because they are awesome. Merci.

TYLER M. 
Évaluation :
3

Navigation equipment could in the truck make a difference

ephraim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
1

Auto transport trailer was located behind the building, in weeds and mud, behind old vehicles that needed to be moved to gain access to it. The wiring was bad and it had no running lights. The dealer could not fix it, do we took it without these lights. It had 3 damaged area's; each photographed to document, bad tires on one side, and should not have been on the fleet of rentable trailers in its condition.

naydine W. 
Évaluation :
3

I went to the location I ordered from and got a confirmation for but no my truck wasn't there. I had to another location.

Patty C. 
Évaluation :
5

True professionals, very helpful and easy to work eith. Merci.

tyler M. 
Évaluation :
5

Friendly and courteous people. Will rent from them again if the need arises.

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
3

My location was changed multiple times no thanks to uhaul thankfully the actual rental company where I picked up the uhaul was more help than anyone else from the actual company.

Ashanti B. 
Évaluation :
1

The uhaul I usually rent from has nice vehicles, none available. This was an older vehicle, loud, auto shifted hard, cab looked like someone had sand or salt spill everywhere. I pre-registered, still had to wait half an hour. No parking on the lot nothing online to warn me. no compensation for the time it took to drivie my vehicle back and having to find someone to dive me back, lost over an hour of time, charged an extra day because I needed almost the full 6 hours I rented it for originally. No one in the office on return even though it wad still open,, called out in room and back room, had to leave key in drop box. Very poor experience all around. I will avoid American rental center and stick with a uhaul center!

Rosanna L. 
Évaluation :
1

I was told when I arrived that they would tow my vehicle away if I parked it there so I had to call somebody to come and pick up my vehicle for the few hours that I was renting there's very sloppy and unprofessional not a place you want to go to

todd L. 
Évaluation :
4

This location was really good but I would never recommend uhaul to anyone that needs it. I was lied to about the coverage & then told I need to contact their insurance company. This company doesn't care about your vehicle or property. All they care about is getting your money then turning their back on you when there is an issue

MICHAEL E. 
Évaluation :
4

Employees were kind and knowledgeable

michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

They were amazing! Felt super bad about how bad of an experience I had. Were super friendly. Appreciate it.

Lawrence B. 
Évaluation :
4

Thanks

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
3

they need customer parking

Robert P. 
Évaluation :
1

The person working at the location rushed me through the paperwork and didn't show me the part where they were aware of a “temporary fix of the box and that I accept that water damage might happen”. I saw this in my wad of paperwork after water damage DID happen. A large box of DVDs were water damaged and many books of mine were ruined. This is unacceptable and they should have at least gave me a heads up that this was a potential issue rather than try to hide it from me. U-Haul should hold them accountable and not let them rent that truck until they professionally fix it and have it inspected by a U-Haul representative that cares about their customers.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Excellent service à la clientèle. Will be a returning customer.

Sindra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
3

When I came in one of the workers was very rude . Was 5 minutes late retuning the u haul due to Construction and you charged me for it . Why did you take $43?out of my account the next day ? I put gas in it too . I just think you should be fair to your customers and friendly to your customers when they walk in the door .

TONYA P. 
Évaluation :
5

Nothing, all good!

RIchard O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CYNTHIA Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raleigh G. 
Évaluation :
3

Just acted like I was bothering him when I dropped off the uhaul.

melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weston G. 
Évaluation :
1

I called roadside service at 12:30 and sat on hold for 30 minutes. When I finally got in for a tow, no one came within 90 minutes like promised because NO ONE dispatched anyone. I called again to get help and ANOTHER 90 MINUTES WENT BY BECAUSE NO ONE SENT HELP. I didn't get help for over 5 hours, I was stuck outside in the cold for 5 HOURS. Then you people have the audacity to charge me extra to not fill it up like we could have but shouldn't have to when I had to run the truck just to stay remotely warm. Insane, I will not return to U-Haul.

kaylee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY J. 
Non les évaluations ont été soumises pour cet établissement.

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