Le client n'a pas laissé de commentaire.Kristina T.
Customer Reviews for American Self Storage #11
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h am à 1h pm
- Dimanche :
Heures d'ouverture spéciales
- 1/26/2022: 2h00 pm à 6h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The parking is horrible. It is a very small area to park the larger trucks.Rhonda T.
Le client n'a pas laissé de commentaire.larry L.
Friendly service and easy to deal withMelisa B.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.MICHAEL J.
I made a reservation to pickup the truck at 7pm and the location was closed when I arrived at 6:45pm and didn't open until 9am the next day. That really messed my day up. The next morning when I was able to pickup, the trucks arm rest was stuck in the up right position so, I couldn't use it. I drive to Dallas and back and I always let you guys know that I'm driving 400+ miles so I'll need cruise control. I didn't get it. The truck had over 179k miles on it. That vehicle probably shouldn't be on the road anymore. Everything in the drivers cab shakes and bounces. I was very displeased with uhaul on this rental experience. I spend a lot of money with this company. I'd like better service.MICHAEL B.
Le client n'a pas laissé de commentaire.Catherine H.
This facility was wonderful. The unit was clean upon moving in, lighted, and very accessible. Additionally, Aaron was always helpful when I needed to speak with him. When I need storage again, I'll come back.brandon w. | Expérience générale
Aaron was very helpful and communication was excellent. Thank you for your great service.Jeff M.
Please do a full in person inspection of every vehicle before allowing them to be picked up by the next customer. My son opened the glove box to put the paperwork inside and found a BB gun that looked like a real post sitting there. He was very scared and I had to take immediate action, luckily we were not driving yetAdam K.
Transmission slips when you reverseJAMAL C.
Le client n'a pas laissé de commentaire.kristy M.
Le client n'a pas laissé de commentaire.QUINTA M.
Le client n'a pas laissé de commentaire.STEVEN U.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Glenn W.
I ordered a utility and pads and they weren't in the truck and I was given a truck with hardly any gasValerie H.
Le client n'a pas laissé de commentaire.Jeffrey W.
Pre sell other goods & services! Boxes, locks. Leave $5 courtesy card for "NEXT" service through your location. Aaron was great, very accomodating.CHARLY B.
Le client n'a pas laissé de commentaire.ELIZABETH O.
Continue providing making clean equipment available.TERRY H.
Le client n'a pas laissé de commentaire.Rachael V.
Parking lot is so small you can hardly pull into it.Austin D.
Terrible customer serviceCHRISTOPHER C.
If there's gonna for sure be charges upon drop off let customers know there will be charges. They told us the only way there would be extra was if we went over miles and under filled on fuel I filled up where it was when I got it and I didn't go over the miles I told them and they messed up at the first uhaul place they didn't even put my truck outside for me to get it so they sent me to another location I got there and they tried charging me more than what I was told for the first truck so I had to go put more money on my card because I got charged more then I return the truck and the app said $47 payment pending.Tyler H.
Le client n'a pas laissé de commentaire.DENNIS K.
Aaron was very nice to work with.RICARDO D.
They had my reservation and had the truck ready when I arrived.TERRY H.
Le client n'a pas laissé de commentaire.AMANDA W.
Great job!STEVEN E.
Le client n'a pas laissé de commentaire.victoria L.
Very accommodating and personable. Loved my experiencePaul D.
My experience was very frustrating. I was given the wrong vehicle to retrieve the key out of the lock box. I spent an hour outside trying the lock box, while hurting my finger. I tried to contact customer service but was on holding for 30 minutes with no answer. I decided to walk around to other vehicles, trying the code on their lock boxes for the key. And I finally was able to retrieve the key, from a complete different vehicle after an hour in the heat.TaShala H.
Great Customer Service!!feliesia C.
The truck drove funny.Gary G.
The lot is tiny. Really, really small. I'm glad I didn't have a bigger truck to need to get in there.Toni P.
Le client n'a pas laissé de commentaire.TIMOTHY J.
Great service and very friendlydavis L.
Le client n'a pas laissé de commentaire.KIMBERLY M.
We never saw anyone. I would have preferred to have it looked over and signed off on before leaving the drop off spot. Which is why we went during open hours. The parking lot was small and when you are driving a big truck and being followed by your ride; it's not ideal.RYAN N.
Nothing you was awesomecharlene M.
While the truck was clean, the truck Would barely reach 65 miles an hour before the steering wheel started to shakechristine R.
Le client n'a pas laissé de commentaire.Ryan M.
Perfect serviceLie L.
Fuel charges excessive.STEPHEN K.
Aaron was very accommodating and easy to work with. Too bad there isn't more parking area for wider truck selections. Great service though!.Chuck W.
Le client n'a pas laissé de commentaire.Judy O.
Le client n'a pas laissé de commentaire.CHANELL M.
Le client n'a pas laissé de commentaire.JIM G.
Our U-Haul was very clean and the salesman was nice and made check in and check out very easy.ZAC H.
Le client n'a pas laissé de commentaire.Sam S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Tom E.
Le client n'a pas laissé de commentaire.MARINO B.
Small location with limited and tight parkingGil W.
Le client n'a pas laissé de commentaire.Leonard W.
Nothing, gentleman was very helpful.Christina H.
The facility that I returned the trailer to is TOP NOTCH. The manager at the facility couldn't be more helpful and accommodating in every way. Great guy, truly.ROY G.
Le client n'a pas laissé de commentaire.MOHAMMAD S.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.YOLYFRED H.
Le client n'a pas laissé de commentaire.Teresa M.
Le client n'a pas laissé de commentaire.Kenny R.
Le client n'a pas laissé de commentaire.CHADE N.
Less priceyVerdiane A.
Storage unit at drop facility was dirty (needed to be swept) and the door on the unit F92 was almost inoperable.HAROLD G.
Le client n'a pas laissé de commentaire.CHARLES S.
Manager at the shop was super helpful and very professional. I have already recommended this location to family and will return there in the future because of the excellent customer service!ZAKARY M.
Le client n'a pas laissé de commentaire.michael M.
Very professional & courteous.GARY M.
Le client n'a pas laissé de commentaire.RONALD E.
Aaron was wonderful, if all employees could be as professional as him!!!ROBERT J.
Le client n'a pas laissé de commentaire.Andrew F.
the attendant was very pleasant and accommodating. I previously used the big U-Haul store. I like the service so much that I will use his facility from now on.JERE C.
Le client n'a pas laissé de commentaire.Sarah L.
The customer service is impeccable. We were in and out in less than 10 minutes. I really appreciate that, time is precious. ðŸ™ðŸ¾AREE W.
Le client n'a pas laissé de commentaire.David C.
Seemed well maintained, nice truck. Easy to make the reservations and check-outRhys S.
Great jobMark H.
Le client n'a pas laissé de commentaire.John B.
Aaron was extremely helpful. Made the rental experience go very smoothlyLARRY S.
Le client n'a pas laissé de commentaire.Shahmoneke G.
nothing...paperwork and service was excellent.BRYAN S.
The gentleman helping was very helpful. Your website is crap; I tried over and over to get into it to return the trailer but I would either not be able to log in, or would start the process and get tools that it can not be completed at this time. You want us to return things this way fix the glitches!David H.
Le client n'a pas laissé de commentaire.Adrienne L.
It was great.Bipendra T.
Make sure that when a truck is dropped off to be picked up by a customer that the truck is cleaned. We had found dog poop and bugs all in the back of the truck. Was told by pickup location to take it and wash it out so we don't get fined for it. Very upsettingrandall M.
Le client n'a pas laissé de commentaire.jamie H.
Very good jobMichael C.
Le client n'a pas laissé de commentaire.Claude H.
When we needed your services for an additional day, Randy Rutherford took care of all the paperwork and made it very easy for us.BENNIE G.
Le client n'a pas laissé de commentaire.JERRY R.
Le client n'a pas laissé de commentaire.Torrey A.
Le client n'a pas laissé de commentaire.Jay B.
Le client n'a pas laissé de commentaire.nancy S.
Randy was awesome!Michael B.
Randy was awesome!Michael B.
Le client n'a pas laissé de commentaire.Philip M.
Le client n'a pas laissé de commentaire.Greg S.
Unit was clean and ready on time!LAKISHA C. | Premières impressions