Customer Reviews for American Self Storage #14
(Concessionnaire U-Haul dans le voisinage)

638 évaluations

3401 N Hillside St   Wichita, KS 67219
(1 block North of K96 on Hillside)

(316) 262-5289

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(316) 262-5289

3401 N Hillside St
Wichita, KS 67219
(1 block North of K96 on Hillside)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Dave has been excellent and very accomadating and always responded with any issues i had. Tonya and Dave were by the best.

BOB F.  |  Expérience générale 
Évaluation :
5

Manager was absolutely fantastic, very personable and helpful. Uhaul coordinator also made it very easy to pick up the trailer closer to my house. Making this reservation was extremely easy too.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel A.  |  Expérience générale 
Évaluation :
5

Great experience!!!! David is very professional and punctual.

Kory P. 
Évaluation :
5

dave was great to work with, he is a really good person and great employee for you all. dont let this guy get away from your co. great job and will recommend this storage facility. you could use some gravel at front of units. need to fix that. thank you .

DENNIS LEROY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Nothing to improve my experience was excellent. The employee named Dave and he was kind, very helpful and had excellent customer service. Thank you for allowing me the opportunity to use your service. May God continue to bless this business.

Rhonda R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Excellent, fast friendly customer service. Easy to check in and drop off online.

Samuel F. 
Évaluation :
5

Unit had two bad tires. One blew out and the other one had two nails in it, and a bunch of fix a flat, so someone knew it was leaking. We had to buy a tire, and have the other one fixed. Both caused us considerable time. On the way home, a wheel bearing failed and the entire wheel, tire, and hub with the brake drum separated from the unit. We were lucky to make it home without a serious accident! We were compensated for our expenses when we arrived home. The trailer had to be returned via a wrecker. Maintenance on your equipment is sadly lacking!

James G. 
Évaluation :
5

Equipment was in good condition. Attendant had the trailer ready and waiting for pickup. Trailer return was after hours at the same self storage facility as pickup. There was no attendant available for the return but cameras apparently observed the return enabling simple process for the customer. The only part missing was confirmation that the trailer condition was correct at the return location prior to customer departing.

DONALD P. 
Évaluation :
5

Super nice guy

JOHN S. 
Évaluation :
5

Your manager was great...and made everything very easy for me!!

PATRICIA F.  |  Expérience générale 
Évaluation :
5

I will tell everyone I know to rent here because of this location. I forgot the person's name, but, he is awesome. He goes out of his way. More locations need to be like this location.

Eric M. 
Évaluation :
1

We drove away with an unsafe truck. We got on the freeway and it shook and pulled right. We called American storage and they said to take it to another UHAUL place cross town. We could only go 35mph. Took back streets due to the unsafe truck. Never rent a UHAUL again. The truck we exchanged for had issues too. Waited 3 hours for a tech in Hila Bend ,AZ . The voltage regulator out on that truck. Tech charged it up and said good luck. We were driving to San Diego. The tech found 16 diagnostic wrong with that truck. One was the brakes which he didn't mention. We found that out going down hills toward SD We could go only 50 MPH. My husband met us in Octillo and followed us all the way to SD with his hazards on because the hazards didn't work in the UHAUL. Maybe over use????

CRYSTAL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
5

Dave was absolutely awesome. He helped us with all of our questions and was there to help us when we got back while keeping his social distance rules. He is a great representative of the company and we won't ever use anyone else. He is fantastic 5 stars, he deserves a raise.

Gavin E. 
Évaluation :
5

The manager at this location provides excellent customer service. I receive a verification call on the morning of the rental, the equipment is prepped and ready to go when I arrive, and I receive a follow-up and thank you call when it is returned.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Canden S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Athira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey S.  |  Expérience générale 
Évaluation :
5

Mr. Pore was awesome very helpful and friendly.

Tommy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY N.  |  Expérience générale 
Évaluation :
5

Manager was very professional and helpful

Arlen F.  |  Expérience générale 
Évaluation :
5

Speed contol

Alfred P. 
Évaluation :
5

Only problem was the wind

ALFRED P. 
Évaluation :
1

Did not ask for insurance but was charged

MICHAEL F. 
Évaluation :
3

I was moving out of state. I am a single woman and a senior. I was not given or offered help with putting my car on the tow. I asked but the representative was in a hurry to get to his lunch and did not offer before traveling the man who assisted with the loading of the car and securing it informed me that the area where the toggle buckle attaches was bent and came off during travel..also the plug for the tow lights was unattached and I had no light.I did not know how to reattach. The Repersentive at the Texas UHaul took photos. I would like to be compensated for the mistake.

Sherly L. 
Évaluation :
5

There was no one there during business hours to help or greet (might've been due to weather)

Alicia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AAron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Keep doing what you're doing - everything was perfect!

Elaine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

The owner was friendly and helpful. He answered all my questions (I had a lot) and got back to me quickly.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry D. 
Évaluation :
4

No one was actually at the drop-off location. I talked to someone on the phone and dropped off the trailer. All went smoothly.

Craig B. 
Évaluation :
5

Everything was fine. the manager was very courteous and helpful. Merci.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN F. 
Évaluation :
5

David was a super great guy. Rental process was quick and easy. Thank you David.

MERVYN W. 
Évaluation :
5

Even though he was very busy and things were stressed due to the changes mandated by COVID-19 the manager of this location was extremely helpful and attended to our needs very well! He was also very personable and just provided an overall very positive experience. I'm glad we chose this location for our drop off and also storage unit rental!

Levi M. 
Évaluation :
3

The online reservation process needs to change. Too many screens and too many attempts to up sale. Particularly aggravating that unwanted items are preselected. Bad practice on U-Hauls part. The guy on location was helpful but didn't have the trailer I reserved on line.

Steven R. 
Évaluation :
5

Very smooth and easy transaction. Would certainly reccomend this location to others and will be using this location for future moving needs.

ROBBEY JOE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Athira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant B. 
Évaluation :
5

Best uhaul experience I have had hands-down. The owner was friendly, understanding, and I will be recommending this location (American Self Storage #14) to anyone who needs to rent.

Taylor J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla D F. 
Évaluation :
5

Despite having several challenges that morning, like lightning zapping out all the computers and the gate, I was treated very courteously and sent on my way with the truck as expected. Great staff, Great job.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey D. 
Évaluation :
5

The guy that greeted us was amazing! He made everything very simple and he was very friendly! Keep that same attitude sir.

Adan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

The man in charge was super friendly and helpful

Brian U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
5

The staff there was very helpful with whatever I need it.

Mike B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
5

Perfectly taken care of, Thank-you

Monica W. 
Évaluation :
5

If you have never worked with David before you are in for a treat. He is the most down-to-earth , honest guy I have met in quote a while. If he says he'll do it he does. He is neither intimidated nor bound by the U-Haul corporate policies, which appear to mirror all American Corporations of the time, greedy investors and stock-holders led by corporate puppets. You will find this a refreshing experience, different and better than any U-Haul experience you have ever had before. I'll be back!

Steve M. 
Évaluation :
5

My husband dropped the truck off, so unfortunately I am unable to comment on this.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
3

Lack of knowledge to run and operate substandard software had me waste or an hour combined on my reservation and check in. 4 failed attempts smh overall a bad experience

KEVIN H. 
Évaluation :
5

The call center that took the reservation was not in touch with the local location as I agreed to pick up the truck at 1 pm which was his lunch time. Thankfully Dave took time off from his lunch and made everything happen. Dave saved the day ! ! !

Dana Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ford W. 
Évaluation :
5

Dave was very helpful even assisted in backing the auto transport at drop off. Thankfully I called ahead and he gave very specific instructions on how to get the trailer in without a problem

Harley N. 
Évaluation :
5

Give this store more trucks. Customer service at this store is fantastic, I needed a car trailer today which he had. But had I needed a uhaul truck to pull that trailer, I couldn't have rented there. This is my preferred store in Wichita, and I direct my friends and customers to it

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco M. 
Évaluation :
4

Make more trucks available.

Richard M. 
Évaluation :
5

Drop-off was was great. David was able to get me checked in quickly and easily. After leaving I Was again disappointed in UHaul technology. Email of receipt would not print out normal size.

Victor J. 
Évaluation :
4

Trailer was out and ready, David hooked the the unit up and explained all loading and hauling instructions. Very well pleased and will definitely us again

steve M. 
Évaluation :
5

What a great experience working with Your manager Dave. So helpful and very attentive to making sure I got what I needed. Upgraded to a larger unit and so glad I did. Super friendly and helpful.

Michael O.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonji W. 
Évaluation :
5

The level of customer service from David (the manager of the facility) was 2nd to none - he was very responsive and timely (and friendly). He even disconnected the rental trailer from my vehicle for me in the middle of rainstorm so I didn't have to get wet in my office clothes.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Owner is the one of the best people I've met. He was extremely friendly and helpful with anything we needed. I'll be sure to recommend this facility to anyone I know in need of one.

Connor W.  |  Réservation 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
2

I am 64 years of age, and when I walked the uhaul office for the second time the young man at the desk sad to me and my 22 year old son , I see you ( BOY,S ) are back.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma B. 
Évaluation :
5

I appreciated David's friendly customer service.

Heidi M. 
Évaluation :
5

I returned the truck after hours, so I did not have the opportunity to interact with the staff, but the location was easy to find, well-signed, had adequate parking, and the after hours drop-off instructions were prominently posted and easy to follow.

Robert K. 
Évaluation :
5

The lights on the dash for the speedometer did not work.

kirk L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
4

There is I believe a gas leak Might have engine checked out. I had to pull into our pasture to back into drive and the grass is killed. There is a significant line af about 10' long and a foot wide of dead grass.

Tracy W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gretchen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
3

Uhaul needs to have a better inventory management system. We reserved a Uhaul out of Junction City, KS and ended up driving 2 hours to get a truck. The reservation should not have been available if there were no trucks in Junction City, KS.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LES F. 
Évaluation :
2

Unit has no pavement in front of it, only gravel. it`s dirty with big potholes. Stickers everywhere: all over my shoes! Worried a boat will be parked in front at some point. Staff is great!

REBECCA M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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