I rented a 26 foot truck. It ran good and AC was excellent. But the ram we fought for 2 days. It came out real easy but when you tried to lock it in place it took of us to lift it up to lock it in place it would not lock. The locking mechanism didn't work. Then when we slide it back it would not work correctly. Then when I tried starting the truck you had to juggle the key up and down because the key would not turn. Ford's same old problem I had when I first bought Fords was still there after 45 years. The Neutral Safety Switch wouldn't let the key to turn. Sorry to complain but the truck needs some work badly. The lady that helped me was a jewel. She did everything to help me. But moving all the furniture we didn't need a truck not working correctly.Dennis M.
Customer Reviews for American Self Storage #20
(U-Haul Neighborhood Dealer)
Pour nous contacter
Moore, OK 73160
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h30 am à 12h30 pm
- Dimanche :
Heures d'ouverture spéciales
- 9/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Russell O.
American self storage charged me an extra trip because she entered my return day as the samosas the checked the truck in, which is not correct. I dropped the truck at 7/10 around 4 p.m. & put keys in lock box just like the lady in Antlers told me to do. Their surveillance should be able to verify. Also she said the tank was empty. It appeared to be on a quarter of a tank when I dropped it off on 7/10. If I need to pay the 30 fee for gas difference that is fine, but charging me 159 dollars is wrong.Emily A.
Le client n'a pas laissé de commentaire.tosha T.
Le client n'a pas laissé de commentaire.Michael B.
When I rented this truck I requested four days and she charged me for five. She told me she couldn't change it and would have to call someone. I wanted to wait to take the truck until the charge was corrected but she assured me it would be taken care of. I have since called her and my overcharge still has not been corrected. I only had the truck for four days which is what I requested!Martha G.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.jerry M.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.STACEY E.
Clean the truck cab of food debris and trash. Ensure the fuel tank is full. The fuel level was just above a quarter of a tank.Robert S.
The lady was very understanding that we only picked up one furniture dolly, not two like we had ordered.Jacob P.
Le client n'a pas laissé de commentaire.REGINA P.
Not anything Very helpful and niceMary R.
Thankyou for all your helpTorcha H.
The service was excellent.Michael F.
Le client n'a pas laissé de commentaire.Jennifer S.
the lady at the front desk is AMAZING! so sweet and kind! â¤ï¸DANIELLE P.
Le client n'a pas laissé de commentaire.Jerusha M.
Le client n'a pas laissé de commentaire.Tonya M.
Actually clean out the trucks or make sure they're cleanNathan K.
The truck was filthy. The location opened late. I cleaned the truck out as best I could after I finally got it. Couldn't wait any longer. The lady even admitted she knew I was coming but. The truck itself had an alignment problem. If you didn't hold it with a death grip, it would send you far right in a mere second. Not fun driving.SUNNY T.
Provide a monitor to show charges as they are entered and a menu of other options with costs to provide knowledge of the things you have for sale. Such as boxes, moving pads, even labor by the hour!SAMMY M.
We were charged for 2 days rental on an appliance dolly that we had for 5 hours. Totally a scam ripping people off when in general moving is expensive. Not Happy!!!!!!!Ernest D.
We requested a small dolly. When we arrived we were told one was not available, however we were still charged the $7 for it even though I noted on my return truck document that we did not receive. A representative was suppose to contact me and never did. It took a month to get the final invoice and the charge is still there. Waited 30 min on hold to speak to someone and never got through. The experience was fair. I believe the location, a storage facility, just isn't all that interested in the UHaule customers.MARK C.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Lady at the location was extremely helpfulBarron L.
Le client n'a pas laissé de commentaire.Sandra R.
Le client n'a pas laissé de commentaire.JOELDA H.
Le client n'a pas laissé de commentaire.OMAR W.
Le client n'a pas laissé de commentaire.VICKI S.
I will rent again as long as uhaul has people of this caliber..Clint R.
Le client n'a pas laissé de commentaire.RICHARD N.
The truck I received was way bigger than the truck I reserved. I also had to go to a location that was several miles further than the location I reserved it at. I did not want to drive a 26' truck over 1000 miles, nor did I want to pay the extra gas money, as that was not in my budget. The lady at the rental place was wonderful, but my overall experience was very frustrating.Sandi S.
Debra didn't know how to do her job . Then accused me of stealing the trailer ! I gave credit card info and copy of driver's license that's a strange way to steal a trailer !William L.
Have an alternate option to using solely the website to check things out. I had massive problems using the 24/7 check in option. The location's office was also under renovations so checking in on the computer was out. The office manager also had issues getting the website to work and eventually had to call in to check out the truck. This wound up delaying my trip significantly.Hilare M.
Le client n'a pas laissé de commentaire.yuang L.
I was charged for equipment i didnt even use (furniture pads and a dolly). The lady in the front office was not very helpful and it seemed like she didnt know what she was doing. It took us almost an hour to get the uhaul check out ao that we could leave.MELISSA R.
Never got out cash deposit back!!Curtis P.
All is goodJimmy W.
Quick and friendly guy.Keith G.
Very quick and easy process. Gentleman that assisted me was polite and expeditious.Jimmy P.
Quick, friendly service!Liana W.
Le client n'a pas laissé de commentaire.Jay W.
Davis was very friendly and helpful.Christi H.
Very simple and convenient to useCoty B.
Le client n'a pas laissé de commentaire.JANICE O.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.Kyleigh E.
Le client n'a pas laissé de commentaire.Rachel C.
Very patient and friendly. New and cleaner truck was rented to me.KATIE H.
Le client n'a pas laissé de commentaire.Audra F.
Le client n'a pas laissé de commentaire.Marcy F.
Le client n'a pas laissé de commentaire.Rick D.
David was awesomeJerry D.
Le client n'a pas laissé de commentaire.Edward H.
Le client n'a pas laissé de commentaire.John A.
The gentleman who ran the drop off location was very personable and made the drop off easy and smooth. He also took initiative to get the drop off date and time corrected with the pick up location and reservationist.Delena M.
All works wellBenjamin B.
Being new to the state of Oklahoma, I was full of questions and this guy had ALL OF THE ANSWERS!! Super nice and pleasant guy!!Johnny S.
Le client n'a pas laissé de commentaire.Tiara M.
Track that I drove is little too old, Handling is little too loose.Danny C.
Le client n'a pas laissé de commentaire.Doby N.
Le client n'a pas laissé de commentaire.Charles T.
No signs or anything to let me know I was in the right place. They were closed at 1:30 in the afternoon for lunch, but someone happened to show before I just used the drop box. The guy didnt bother to inspect the truck at all and was fairly rude about it. If I get an additional charge I am going to pretty angry.Jared B.
Great experience overall. Great guyTimothy D.
Mr David was very nice and extremely friendly! I will definitely be going back!Vanida M.
Not overly helpful when there was an issue with the reservation of a dollyApril A.
Le client n'a pas laissé de commentaire.Brent C.
David Moore was great. He provided all the information related from mileage to accessories. Great experienceSebastien C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Kaytlynn K.
Manager was great. Prices seemed too high-but I never compared to competition.Dennis G.
Le client n'a pas laissé de commentaire.MARRELL S.
During our recent move we rented a uhaul twice once from the location at I-35 once from this location the first truck from I-35 and 59th it was dirty and we we're not sure it would make the trip. The second time from this location totally a pleasure do business with clean and well kept I would recommend this location always. It was a complete pleasure and safe experience. I will always go to this location in the future!!!! 5 stars all the way!!!!LINDA L.
Le client n'a pas laissé de commentaire.Suzanne T.
I don't appreciate the extra charge that was on my card. I understood everything was fine when i left the location.MONTE G.
Le client n'a pas laissé de commentaire.Michael B.
Make sure your system updates faster. The manager almost wouldn't accept the truck because we weren't showing on his system. He had to call to know we had arranged that as our drop off location. He was helpful but was in a tight spot since he was at capacity. He confirmed that he would not have rented us a truck that had any kind of maintenance indicator lights.Whitney R.
Le client n'a pas laissé de commentaire.William M.
Nothing, the gentleman was amazing.Jonathan B.
Nothing. Great service and David went out of his way to help me understand the process. Very professional and nice.Judy P.
Le client n'a pas laissé de commentaire.Keith M.
Absolutely Nothing, great experience and customer serviceLOGAN Y.
Le client n'a pas laissé de commentaire.Clayton W.
Le client n'a pas laissé de commentaire.JUDSON M.
Awesome customer service, so friendly, helpful and professionalShelley K.
The staff member here was very professional and spent some time explaining the different packaging and pricing options so that we could find the one that would best meet our needs. I felt like a valued customer and that the staff here had my best interest at heart and not just seeing how many add ons they could talk me into.Justin R.
Great service. Very helpful. Explained entire process. No surprises!Billy R.
Le client n'a pas laissé de commentaire.Walter S.
The website was difficulty to use, however, Mr. David Moore was excellent at helping us get the truck and its paperwork in line. He's very considerate and patient. He went above & beyond to help us. Will definitely use this location again in the future for renting Uhaul's.Gregory L.
The guy at the rental place was very nice and he went out of his to help. I would highly recommend this location.Donna H.
Le client n'a pas laissé de commentaire.Duane P.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.carol H.
Great guy at counter recommended insurance better than the corporate uhaul store in Del City were they dont tell customers about insurance.kevin R.
Le client n'a pas laissé de commentaire.ralph H.