Customer Reviews for American Self Storage 21
(U-Haul Neighborhood Dealer)

77 évaluations

1255 W I 240 Service Rd   Oklahoma City, OK 73139

(405) 708-7735

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    De 9 h am à 1 h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(405) 708-7735

1255 W I 240 Service Rd
Oklahoma City, OK 73139

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    De 9 h am à 1 h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL WINGATE 
Évaluation :
5

Not a thing The Lady in the office is Awesome. I believe her name was Lynn. Not positive. But she was very friendly and got us right in and out with a smile. Awesome place.

Lorrie Brown 
Évaluation :
5

Everything was good and clean and had no issues... Thanks again U -Haul . !

OLIVIA HILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORSENE HAYES JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Maddix 
Évaluation :
5

All was excellent

CHIFFON INGRAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR HERNANDEZ 
Évaluation :
1

I have never been more overcharged at a U-Haul! The total was estimated $150 and I was charged almost 350 not to mention it shows that the vehicle was returned a day later than it was actually returned. The tank was left full of gas with no damages, and I did not ask for any help or receive any U-Haul help.

Krysta Owens 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty Garren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeri White 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashleigh Farris 
Évaluation :
4

Need more information apoun pickup and drop offs.

Nelson Lasalle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte May 
Évaluation :
2

I was notified when I went in to pick up my rental that the vehicle was not available. The staff found another vehicle at another location where we had to go to to pick up. We arrived at the new pick up location and the truck had trailer on it. We had to assist the staff take the trailer off because the did not have the tools or skills to do so. The staff was mostly helpful, but the set up and run around was not.

MARK PIERCE 
Évaluation :
5

When setting up your uhaul, there needs to be an additional message or check box to make sure we are aware their is an additional $100 refundable deposit. Maybe it was listed in the small print but it was not something that I feel was truely mentioned or notated well. I completely missed it if it was. I deposited just a little more than I anticipated for my rental just incase I went over mileage just to find out when I go to pick up my uhaul that a additional $100 will be taken out for a deposit. No mention at any point and time prior to pick up in the confirmation email nor did I see anything listed in my uhaul account. I had to go and load more money. I got it done, but very inconvenient. If I had known that, I would of make sure to get it taken care of prior to pick up and not waste my time. At least make it apart of the quote summary so people who are on a budget can account for this expense especially in these times where money can be tight. I understand it is refundable but still it is easily overlooked and needs to be a little more clear.

Ashley Saucedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Stover 
Évaluation :
3

Check to make sure the truck has a ramp like we were told. No ramp.

Mike Beckner 
Évaluation :
4

Only because this truck cost me more money than I wanted to spend. It wished I could have dropped it off in Edmond but it got there.

Dawsen Harbison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey Adams 
Évaluation :
5

Brian Moore at this site was extremely helpful and I wanted to give him an extra thank you for his help

Charles Titus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE MONTGOMERY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Themins 
Évaluation :
5

He sid a good job. Thanks.

KENNETH HAMMER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat Sante 
Évaluation :
2

Went in there and turned the equipment in earlier than planned. The person at the counter was new and didn't know what to do. She suggested that I take it to another uhaul. When I explained that I was to bring it to this location, then she was able to process the equipment turn in on their system. It was raining and I didn't get any help to put the trailer in the parking space until I threatened to leave the trailer where it was since I was unable to "back into the tight space". It looks like I am not getting any refund for turning in the trailer early either.

Tricia Works 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickey O'Neil 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA PENNEY 
Évaluation :
5

Friendly and helpful...Camille, I think, was at the desk and very respectful in helping me check in the truck!

Myron Bruce 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Hines 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Drake 
Évaluation :
5

Very helpful and friendly

Daniel Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Clark 
Évaluation :
5

The website gave us trouble during both check in and check out with delays processing. Fortunately we had excellent customer service on site and by calling UHaul to explain the issue.

Jerry Hines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Rideaux 
Évaluation :
5

The online process is not very good. Mainly due to how slow the pages take to laod and submit anything.

Landon Mcneill 
Évaluation :
5

Camille was wonderful!! best uhaul experience ever!! dont ever lose her!

Chun Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Pierce 
Évaluation :
4

I had ordered a dolly that was not included when we picked up the truck.

Marcus Spriggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzi Wasson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audra Harris 
Évaluation :
5

There were live a million roaches in it once we started loading it that were hiding behind the wood in it. We killed as many as we could but once we starting unloading we noticed there were a ton more and some got into our boxes and I would like compensation for having to spray my new house so that they dont breed and spread.Please contact me to discuss this matter as I have already put that information on my closing receipt when I returned the truck.

TRISHA GOBLE 
Évaluation :
5

My agent was very helpful and friendly.

Caroline Brown 
Évaluation :
3

Only complaints are low inventory on supplies and dolley rentals

Chris Foster 
Évaluation :
1

Never signed any docs for the rental never saw anybody. Building was closed when I arrived had to wait til someone was there to get truck keys. I was also over charged. Rates were falsely advertised. $165 for a 12hr one day in town move with only 33 miles on a in town move. Brought it in before the alloted time. No one there to return it to. No insurance given. Horrible service.

Adam Rodgers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Teada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Slover 
Évaluation :
1

My reservation was screwed up by either corporate or locations, I was given the runaorund treatment between four stores unbelievable, very bad service all around, unprofessional

Abraham Rubio 
Évaluation :
4

Very easy pickup. Neighborhood location so no wait at all. Very good service.

Keith Finch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Niquette 
Évaluation :
3

Needs better signage

Lynn Tanner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN SCHWARZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Baker 
Évaluation :
1

The lady showed me the gas tank was 3/4 full and it was, but later she wrote 7/8 full. So they charged me $3,5 per gallon fuel charge.

RAJ PARAJULI 
Évaluation :
4

The truck was clean and well maintained except...except that it needs a new battery. I had to jump it with my pickup to get it started at the end of the day (which was an adventure all its own as the battery is not accessible from the hood). This is not a reflection on this facility - they were extremely pleasant to work with and hospitable. However, to make sure the battery (or whatever mechanically speaking) is in good working condition is paramount. Mechanical things wear out and I'm certain that U-Haul has a maintenance location where vehicles can be thoroughly checked out and repaired if need be.

David Baker 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEFF WIECHMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA GROSCH 
Évaluation :
3

pricing

jide awodunmila 
Évaluation :
5

I would def recommend people to go there for storage or rent a UHaul truck they treat me real nice I definitely would come back

CHARLES MARSHALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA MCCALIP 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REIDA WALKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN SCRUGGS 
Évaluation :
5

Worked well. Very quick and simple.

KEVIN THOMAS 
Évaluation :
5

move to Norman so you'll be closer for us!!!!! The people who run the storage lot were so helpful and friendly, I wish all businesses were operated like this one!!

AMY CLARK 
Évaluation :
5

Kim was great. My flight was delayed and she told me just to call her when my flight got in and she would meet me and have my truck available. She made my long day end happily. Thanks Kim

BRENDA ROOT 
Évaluation :
5

The truck did not run well

LINDA EYABI 
Évaluation :
5

nothing can be done to improve customer support this location is excellent

BRANDON FRITTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA YENEI 
Évaluation :
5

Kim is awesome!

Chiquita Carbajal 
Évaluation :
3

The truck's Alternator light came on. Driving from OKC to Buford, GA, we had to detour to the U-Haul repair location in Fort Smith, AR to have it checked out. There was a loose wire that was fixed. In leaving the U-Haul repair location the trailer that my husband was hauling got caught on something sticking out of the ground and tore the metal. We had to get a welder to repair the trailer, our cost $200. If we had not had to detour to Fort Smith, AR, this repair would have never happened. Later on the trip the Oil light came one. My husband checked and there was NO OIL showing on the dip stick. He had to add 2 qts of oil to even show oil on the dip stick. Our cost, $10. When we got to the drop off location, it was closed. Because we had hand trucks and blankets in the truck we had to buy a lock so that we would not be liable for trucks and blankets, since this location was closed. Our cost: $5.95. This is our 3rd U-Haul rental in 2,5 months and 2 out of 3 have had issues. I would appreciate it if some of our frustration and anxiety could be compensated for.

James Kelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL WIEGAND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON NEWTON 
Évaluation :
3

We were sent to a location that was supposed to be 24 hour drop off and it was not. American Auto Rentals 7520 S Shields Blvd,Oklahoma City is not a 24 hour drop off location and it is listed on the Uhaul site as such, It was a terrible experience trying to locate an alternate location in a city in which we were unfamiliar.

Debra Thompson 
Évaluation :
3

Better training of new employees.

CIARA ELGIN 
Non les évaluations ont été soumises pour cet établissement.

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