Customer Reviews for American Self Storage #5
(U-Haul Neighborhood Dealer)

135 évaluations

2111 E Alameda St   Norman, OK 73071

(405) 253-2013

Heures

  • Monday–Friday
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi
    De 9 h am à 1 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(405) 253-2013

2111 E Alameda St
Norman, OK 73071

Services dans cet établissement :

Heures

  • Monday–Friday
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi
    De 9 h am à 1 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

donita S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Excellent customer service , fast and efficient to get one in and out ! Thank you very much !

JOSEPH R. 
Évaluation :
5

Gret experience and the employee there was really helpful getting me all set up!

Nathan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
1

This was a horrible customer experience. Between this location and the one in moore on tower Dr. And ended up getting trouble more for you alls mess up.

Sierra S. 
Évaluation :
5

Overall, it was great, easy and quick… honestly this was the least chaotic part of my moving day!

Breyanna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aloysio J. 
Évaluation :
5

Do a walk around inspection with the renter.

Sammy B. 
Évaluation :
5

Great experience. The couple at this location was extremely helpful. I highly recommend this location.

Sondra P. 
Évaluation :
1

We picked up our truck without a full tank of gas. The cab was full of half smoked cigarettes and it had greasy disgusting seats staining my husband's clothing. Truck barely wanted to start, had low tires, and had to fight it to get up the hills in Norman, OK. After 9 hours moving and returning the truck, we decided not to fill our truck and just pay for the $5+/gal gas for the company to fill it since we only used less than a quarter tank. I called the next morning after being charged DOUBLE the estimate, and instead of explaining the charges I was scolded by Tina for not filling the truck and was told to go read my contract. Today is day three after the move and I have received yet ANOTHER charge. Called and was pretty much told off by Tina only for her to hang up on me. Found the corporate number and opened a dispute. I have never had any bad experiences with uhaul. This one has made me never want to rent one again… poor poor customer service. You can tell this place doesn't take pride in what they do.

Zachery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind M. 
Évaluation :
5

Vehicle was dirty on the exterior…driver's floor board was dirty but with recent sleet/snow melt roads have been pretty messy.

ROBERT W. 
Évaluation :
3

I don't know why I was charged an “environmental fee”. If you're going to charge that, don't advertise 19,95/day. Just make it $20,95/day and be honest.

bryce B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine S. 
Évaluation :
5

The right front tire on the truck is bald on the inside. Probably needs replaced.

Jim R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
5

I would highly recommend this location. It was quick and quality service from the owners.

THERESA L. 
Évaluation :
5

Nice people, helpful, had trouble with online pickup. Owners helped me Personally

THOMAS C. 
Évaluation :
5

Nothing! Great service!

MATTHEW E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

I would only recommend the location if you are already familiar with the online app. The staff wasn't able to help when there was technical issues returning the truck. It took me almost 30mins to redo the process 5 times. I was worried I was going to be charged another day.

Janet W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

N.D.

JOONPYO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kori U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
5

Lovely staff, excellent service! Thank you!

Linda B. 
Évaluation :
5

Very helpful hooking up the trailer. Fast, friendly and courteous. Short check-in and on my way quickly.

Anthony B. 
Évaluation :
5

Everything was great! The rep was kind, fast, and helpful.

CLINTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTE A. 
Évaluation :
4

You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.

Clayton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy P. 
Évaluation :
3

Unable to list issues on digital check out. The radio display is not working, pet hair on the seats.

JULIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Good service, will rent from this location again.

JEANA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krysten G. 
Évaluation :
5

I appreciated the Covid 19 precautions they had.

Ramona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Friendly and knowledgeable

Ronald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

They were great. Nice people nice management they even helped with an adapter so we could get the lights working on the trailer.

Trevor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

This location was great, But I made my reservation for the center on Lindsay St in Norman. But when I got there (I was 45 minutes late) they had rented the motorcycle trailer to someone else . Boy was I pissed. Luckily they located a trailer at the friendly Alameda street location where they sent me. Not happy with the guys at the Lindsay St. location.

William L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dalton B. 
Évaluation :
5

Change gas policy. What am I supposed to do drive around to waste gas and your equipment until I reach quarter tank or loose 20 dollars. Gas is to high to waste. Start full and return full no brainer. I know people are lazy but be fair.

Lenard W. 
Évaluation :
5

Enjoyed working with Dennis

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zackary B. 
Évaluation :
1

I dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel S. 
Évaluation :
5

S.O.

ardith R. 
Évaluation :
5

Service was quick and easy, and the owners were nice and friendly.

Dusty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhishek G. 
Évaluation :
5

Couldn't have had a better experience! Very satisfied with the service.

BETHANY S. 
Évaluation :
5

Not sure

Larry D. 
Évaluation :
5

The gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!

Tim M. 
Évaluation :
5

The employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!

PAMELA J. 
Évaluation :
5

Working with Dennis & Tina at this location was a breeze. They were courteous and professional.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
1

Made reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost more

Alicia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota M. 
Évaluation :
5

The service was wonderful.

Kathiren P. 
Évaluation :
3

The rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn't clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn't show full tank after I got the receipt.

Cameron J. 
Évaluation :
5

There is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)

christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth O. 
Évaluation :
5

Nothing, staff was very helpful.

todd D. 
Évaluation :
3

Gas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.

Gary H. 
Évaluation :
4

When calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.

Steve M. 
Évaluation :
5

This location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.

Jeremy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford M. 
Évaluation :
5

Excellent service all around!

DEBRA B. 
Évaluation :
5

Amazing helpful and extremely nice wouldn't rent from anywhere else

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

S.O.

Leonard M. 
Évaluation :
4

The attendants were extremely kind & helpful. The location however dis not allow for more than two parking spaces, which I found unrealistic. In addition, the truck that I was provided had not been cleaned out, and smelled of fish. I had to spray with disinfecting deodorizer just to drive the truck.

Marisela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady D. 
Évaluation :
5

The staff was very helpful & courteous. Worked well for us.

TIM L. 
Évaluation :
5

they really went over and above.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
1

No one on return site and our bill magically went up approximately $40, smoke and mirror operation, extremely disappointed.

GREG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn T. 
Évaluation :
1

I scheduled a truck at 1 and show up a few minutes late. And they were closed. I called the place and no one answers, then a lady comes out and asked what I wanted. I then told her I scheduled pick up at 1. And she said it was her lunch. Very rude and acted like I was a bother. After we get thru the process( that I already did online) and she tells me to make sure it's stays swept out. Get I. The truck and it is filthy!!! Disgusting. Ashes and trash in the truck. And the back of the uhaul was even worse. I am in disbelief about how bad the customer service is and how nasty the truck was. And I had to pay more here than any other uhaul. I only came here because my regular uhaul place didn't have my size truck. DO NOT RECOMMEND.

Britney T. 
Évaluation :
5

The owner/managers were awesome. They were very helpful and made the process so easy!!

Robyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M. 
Non les évaluations ont été soumises pour cet établissement.

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