Évaluations des clients American Self Storage #5

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Self Storage #5

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Quentin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen K.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

This location was great, But I made my reservation for the center on Lindsay St in Norman. But when I got there (I was 45 minutes late) they had rented the motorcycle trailer to someone else . Boy was I pissed. Luckily they located a trailer at the friendly Alameda street location where they sent me. Not happy with the guys at the Lindsay St. location.

Dalton B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lenard W.
Évaluation :

Change gas policy. What am I supposed to do drive around to waste gas and your equipment until I reach quarter tank or loose 20 dollars. Gas is to high to waste. Start full and return full no brainer. I know people are lazy but be fair.

Michael G.
Évaluation :

Enjoyed working with Dennis

jason W.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas L.
Évaluation :

Le client n'a pas laissé de commentaire.

TAMI A.
Évaluation :

Le client n'a pas laissé de commentaire.

ray S.
Évaluation :

Le client n'a pas laissé de commentaire.

Zackary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul C.
Évaluation :

I dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.

BRENDA T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly S.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry L.
Évaluation :

Le client n'a pas laissé de commentaire.

Manuel S.
Évaluation :

Le client n'a pas laissé de commentaire.

ardith R.
Évaluation :

N/A

Dusty S.
Évaluation :

Service was quick and easy, and the owners were nice and friendly.

David R. | Réservation |
Évaluation :

Friendly staff

David R. | Réservation |
Évaluation :

Friendly and helpful staff

Abhishek G.
Évaluation :

Le client n'a pas laissé de commentaire.

BETHANY S.
Évaluation :

Couldn't have had a better experience! Very satisfied with the service.

Larry D.
Évaluation :

Not sure

Tim M.
Évaluation :

The gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!

PAMELA J.
Évaluation :

The employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!

Brian C.
Évaluation :

Working with Dennis & Tina at this location was a breeze. They were courteous and professional.

Haley D.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorie F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kim B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alicia L.
Évaluation :

Made reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost more

GEORGE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dakota M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathiren P.
Évaluation :

The service was wonderful.

Cameron J.
Évaluation :

The rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn’t clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn’t show full tank after I got the receipt.

christopher R.
Évaluation :

There is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)

Elisabeth O.
Évaluation :

Le client n'a pas laissé de commentaire.

todd D.
Évaluation :

Nothing, staff was very helpful.

Gary H.
Évaluation :

Gas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.

Steve M.
Évaluation :

When calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.

Jeremy C.
Évaluation :

This location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.

Gary H.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradford M.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBRA B.
Évaluation :

Excellent service all around!

Jamie P.
Évaluation :

Amazing helpful and extremely nice wouldn't rent from anywhere else

Évaluation :

Le client n'a pas laissé de commentaire.

Leonard M.
Évaluation :

N/A

Marisela A.
Évaluation :

The attendants were extremely kind & helpful. The location however dis not allow for more than two parking spaces, which I found unrealistic. In addition, the truck that I was provided had not been cleaned out, and smelled of fish. I had to spray with disinfecting deodorizer just to drive the truck.

Pam G.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS A.
Évaluation :

Le client n'a pas laissé de commentaire.

Brady D.
Évaluation :

Le client n'a pas laissé de commentaire.

TIM L.
Évaluation :

The staff was very helpful & courteous. Worked well for us.

Lisa C.
Évaluation :

they really went over and above.

FRANCISCO M.
Évaluation :

Le client n'a pas laissé de commentaire.

Harry S.
Évaluation :

Le client n'a pas laissé de commentaire.

GREG B.
Évaluation :

No one on return site and our bill magically went up approximately $40, smoke and mirror operation, extremely disappointed.

Robyn T.
Évaluation :

Le client n'a pas laissé de commentaire.

Britney T.
Évaluation :

I scheduled a truck at 1 and show up a few minutes late. And they were closed. I called the place and no one answers, then a lady comes out and asked what I wanted. I then told her I scheduled pick up at 1. And she said it was her lunch. Very rude and acted like I was a bother. After we get thru the process( that I already did online) and she tells me to make sure it's stays swept out. Get I. The truck and it is filthy!!! Disgusting. Ashes and trash in the truck. And the back of the uhaul was even worse. I am in disbelief about how bad the customer service is and how nasty the truck was. And I had to pay more here than any other uhaul. I only came here because my regular uhaul place didn't have my size truck. DO NOT RECOMMEND.

Robyn T.
Évaluation :

The owner/managers were awesome. They were very helpful and made the process so easy!!

Ray M.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAVON K.
Évaluation :

Le client n'a pas laissé de commentaire.

leslie A.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin P.
Évaluation :

You guys made my day! Thank you!

Dennis C.
Évaluation :

Nothing. Everything went very smoothly.

Jonathan S.
Évaluation :

There is limited parking to return the vehicle since got there after closing time. Other than that is was really easy dropping the truck off.

Bart L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lin G.
Évaluation :

Excellent!

Lyn M.
Évaluation :

Jacked me on the mileage. I overestimated by 25 miles or so, so they just took the estimated miles at 80 miles and charged me that rather than actual. A $30 rental turned out to be $100.

Jennifer C.
Évaluation :

rented on Sat for 24 hrs. Dropped off van and keys in slot on Sun (shop closed/unmanned) Discovered additional charges on card due to shop checking in the van on mon - apparently the uhaul worker no longer worked there. Referred to corporate. Lady there said she was reversing the extra charge. Next day we find another charge - apparently the total was a dollar more than was charged initially. Charging the full amount before returning the initial amount put our account into the negative and I had to borrow money to prevent bank charges for bounced pending transactions that would occur because of the double charge in addition to the extra $96 - essentially, you had almost $350 pulled from the account for a $125 charge and indicated that there was no way to expedite the return of funds. Put us in a bad mood to deal with that during a move. Please find a better way to deal with debit cards.

Eric H.
Évaluation :

Le client n'a pas laissé de commentaire.

Grace S.
Évaluation :

Amber was extremely helpful, and unnecessarily generous. Great representative of the company. The truck was clean and the whole process really couldn't have gone more smoothly.

KARLA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Debbie R.
Évaluation :

Agent told us we could return the truck to corporate owned location as it would be after-hours for him, however, we were told at that location that we could not as it was setup as a "local" move which was a little frustrating. Overall the experience was fine but would have appreciated correct information on the drop-off location.

KENNETH K.
Évaluation :

good customer service by manager

DIANE L.
Évaluation :

Superb service, I would rent from them again.

Margaret T.
Évaluation :

Le client n'a pas laissé de commentaire.

STAN K.
Évaluation :

Jeff was incredibly helpful, cheerful, and a pleasure to work with. His optimistic attitude made the Uhaul rental processes a very streamlined experience. I would gladly recommend Jeff as a top-rate professional.

MARK R.
Évaluation :

Le client n'a pas laissé de commentaire.

SARAH M.
Évaluation :

Le client n'a pas laissé de commentaire.

BEVERLY I.
Évaluation :

Le client n'a pas laissé de commentaire.

BONNIE O.
Évaluation :

Le client n'a pas laissé de commentaire.

Heath M.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNN M.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL T.
Évaluation :

Le client n'a pas laissé de commentaire.

BILL D.
Évaluation :

He was great called me to verify pick up time

TAMRA G.
Évaluation :

Jeff Martin at American storage is the best. He has always been good to our family in our many moves and storage needs. As long as he is at that location I will always go back and do business with him.

MIKE K.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK R.
Évaluation :

Outstanding service and support! This is the BEST U-Haul site I've used in my 30 plus years of working and moving around the country!!!

JAMIE A.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFF HILL H.
Évaluation :

Jeff was so helpful and friendly. Helped accomodate our schedule change.

Whitney O.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA G.
Évaluation :

Location difficult to access. Offered no receipt or any kind paperwork.

AMY E.
Évaluation :

Improve the parking area. There are fences all the way around and the parking area is so small that if there are other customers there, you can't get in with a truck to drop it off. Also - don't charge for things that a customer does not owe for. This location is dishonest - says a fuel tank wasn't full when it was filled just prior to dropping off - charges extra for dolly rental and is dishonest about the extra days the truck was kept. Then says you can just drop the truck and go - when in actuality you are supposed to go over any additional charges and sign a form before you leave. This location charged my credit card an extra $440 that I did not owe!

DENISE S.
Évaluation :

Don't close office for lunch.

LACEY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page