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Tyler C
Customer Reviews for American Self Storage #6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We were told to drop off at a location here in Norman as we did. On Monday a different location called and said the truck was missing. I told them where we were told to drop off and was gripped out and said it wasn't where we were told to drop off. The man was very rude. I called customer service and they fixed everything for us and charge us anymore. No. 1 storage was the place where the man worked. Wont go there EVER!!!
Jamie MThe attendant on duty was wonderful, very attentive & kind getting us taken care of especially since we were waiting all day for the uhaul to be towed in. Our unit was very clean but it would be a lot nicer if the narrow drive ways in & out didn’t have so many deep pot holes.
Michael CNothing. Service and equipment was great. Keep it up
JOSEIN KIt is difficult to get a truck into the inlet to the location. Very narrow. I had difficulty finding a place to park the truck that wasn't blocking something else. I had difficulty finding the drop off box for the keys. The box is at the front next to the sidewalk. The location overall seems very poorly maintained and there any many storage units with damage or obvious decay. If you are dropping a truck off after hours alone, I would choose another location.
Jonathan BMore space for vehicles, and A/c did not work in truck.
Jose CMake it easier to get truck out of parking spot, to close to each other.
JON SManager is very polite and helpful. Thank you!
Philip PThe location was a little tight for moving a 26 foot truck in, but the staff was very friendly and helpful.
Kyle GMe cobraron mucho más de lo que decía en línea cuando hice el contrato, y ni siquiera se el porque ni siquiera un correo enviaron explicando el motivo
KennyS RThis was a positive experience. Thank you
Danielle MLocation is poorly located and poor customer service from lady at location. Website also gave a lot of errors as well. Took me 20 minutes to check in on the phone and almost as long to check in. Will always use U-Haul though. I chose the poor Location, but Website needs some tuning. What is the point of having an account with all my info if you do not use it for reservations? Having to fill out info that is on the account is tedious. Vehicle/Prices 5/5, Location/Customer Service 1/5, Website 2/5.
Tyler PThis location is closed for an hour for lunch. The office was locked so I waited outside in below-freezing temperatures (dropped off by Uber) for 45 minutes until they returned from lunch. And the truck was parked 100 yards away in the back of the property, down a rough driveway. And I got no paperwork when I picked up the truck, only the key. U-Haul claims "24-hour self pickup" but that's not true at this location. This location needs an exterior key box so their lunch hour doesn't inconvenience your customers.
David CFriendly and helpful service!
Silvia AHave the correct key in the correct box.
Jacquelyn BHeck, I thought this was a great rental experience. Keep up the good work out there U-Haul!
Kevin WThe trailer needed to be swept before use. The service was above average but the location was a bit rough around the edges.
Floyd BService was great, got in and out quickly and even was able to buy the boxes I needed. Truck was a little dirty but was clean up front - tires looked like they had been driving in mud. Front air dam was loose on one side and left side front parking light was coming loose (but still worked fine). Tire sensor indicated low tire on RR, I didn't check it. I will use this location again when they have the equipment I need.
WYLIE MOnly issue was that we had to wait quite awhile as computer was very slow; looked like older computer and needed replacing. It also affected ability to pay with credit card. Attendant was helpful however she had to wait on computer.
Patrick TEasy and timely!
Adame HThe location was difficult to navigate with a car, not to mention the truck. I know there's not a lot of better options in Moore though.
Kale BRental and pick up was easy and attendant friendly and helpful. Would go back to this location again.
AMY LClearer instructions on where to find the key box
Vincent FAbsolute outstanding customer service . Would go out of my way from edmond to rent from you all again! Thank you for taking such great care of us. What a wonderful experience from beginning to end!
KYLE MThe truck was NOT CLEAN , we do NOT have pets and fought fleas and animal hair the hole time we had it.
Hae JTruck was dirty, not we’ll maintained either.
Jacob NVery dangerous to move the truck from the parked place to the road. It is very hard to contact the owner. I called 50 times without any success.
Doo LWhen we picked up the vehicle it was at a storage facility with no real place to park our vehicle to come in to sign papers. The place was super small and smelled of pets. The last was in turmoil because of her new home being damaged because of hail storm (the same reason we were renting a truck to move my daughter) and she was more concerned about her home owners Ins. We were never told we had 24 hours to rent the truck. We didn't get a paper copy but sent to my email which on my phone was way too small to read. When we turned the truck in the next morning apparently 1 hour late we were charged an extra $40 even tho we put more fuel in it than it had when we picked it up. Just not good customer service.
DARLA HDirty smelled of cat urine and trash. Hard to breath inside of building due to it.
Sandra RThe lady working was rude and wasn’t able to equip me with a dolly after I had ordered it with my reservation.
Kristi FParking for custmers is almost nonexistent. The office Manager could be a little more cordial....
RICHARD BThe online check in and check out are TERRIBLE!!! Both were overly cumbersome and took sooo long! The online check out took over 30 minutes and the check in was about 15 minutes. My phone was almost out of battery by the time we finished sending all the pictures for check in.
Chance KLocation was a very run down dirty self storage location. I knocked on the door that said open but it was locked and no one answered. I had trouble parking the truck because the areas were so narrow.
Jeff LShow more courtesy and helpfulness to the customer.
Barry LThe lady at this site was very accommodating and helped me complete my registration online.
Gregory HFix the too numerous pot holes...! The on line rental does not work unless you use the U-Haul app..! The call center was extremely helpful..if it wasn't for them I had sworn I would never use you guys again!
Joseph MThe truck that I had reserved was not on the property, I was forced to pay to upgrade to a 15' truck even though the truck I had picked out wasn't there. I then got the 15' truck and it had no gas, then went to fill it up and the gas tank was damaged and I couldn't get the fuel nozzle in to fill up the truck. I then had to go back to the location, do the entire return process, then do the entire rental process again for another 15' truck that wasn't properly cleaned. And I was charged the estimated mileage on both vehicles. I will likely never use U-Haul ever again unless I am properly compensated for the terrible experience on a very stressful day that cost me nearly 2 hours of moving time when it should have taken less than 30 minutes.
DEREK MThe lady you have their is beyond helpful! If I was uhaul I would give her a raise. Thank you again for an easy process!
nicholas cThe first truck I rented was not on the property, I then had to switch up to a 15' truck because there were no 10' trucks available. I then was charged the extra money for the larger truck. Then, when I got the larger truck it was out of gas, when I went to fill it up, the gas cap was damaged where I couldn't put gas in the truck and had to go back and go through the return procedure and then start the new reservation process all over again. I am very unhappy with this experience and likely will never use U-Haul again
Derek MLocation was closed. Dropped off the day before due, but was charged a late fee.
JAY AI had to keep the truck extra days because my apartment took a while!! They were nice and didn’t overcharge me!
Vera TNot open. Just drop box only, and kinda sketchy. Had to walk 300 yards to get to the street to be picked up.
TROY HYour website and 800 customer service is horrible. Your website for checking in and checking out and returning the truck sucks. I tried numerous times but your website kept saying could not verify my location and kept asking me turn on location services then try again even though my location services is on. and then I called the 1-800 number but was on hold for over an hour but no customer service person to help me find out why your system is not working and I had to end the call because I could not hold any longer. It was exactly same problem for getting the truck but lady at the rental place had to do the rental agreement on her laptop and print it out. Your incompetent system mad me lade and I had to pay extra for after our check out. Maybe that is why your website does not work so you charge people extra. Fix your sorry excuse system for checking the truck out and returning the truck.
moe kCustomer service was extremely poor, and checking out the truck was a nightmare. It created a stressful start for my family on moving day. I could not confidently recommend this service to anyone. I hope I just caught the wrong person on a bad day. Very disappointing. Please improve your customer service skills.
JOHN SThis was the worst experience ever. American Storage was no help at all, poorly labeled, and overall rude!
Shaniece WWhen I spoke to a representative on the phone, I had no idea this was a self check-in. Would have been nice to know ahead of time. When I got there for my 1:00 check in, the personnel at the location was on lunch, which is fine - but that combined with not knowing ahead of time this was a self check in cost me time. Then - "confirming" who I was, asking me for a lease agreement or passport or contacts (my contacts have day jobs and can not always get to their phones during work hours) cost me time. Again, had I known ahead of time, I could have been prepared. I used uhaul to do a state to state move not even a month ago, and my experience at that time was totally different, and was reflected in my precious survey. My time is just as important as Uhaul's, and had I returned that equipment late, I would have been charged. Maybe next time someone speaks to a live person to make a reservation, they should be advised whether or not this is a self pickup and what documentation might be needed?
sarah wI would prefer to turn in rental to a person and not use the drop box. The office closed at 1:00pm on a Saturday. Many people move on Saturday and I will make sure the turn in location has later hours next time.
Chuck KThe location is horrible to get in and out of. Such a small space very narrow to get your truck in and out of.
Sarah EThe app was horrible. I will use another company before I use the Uhaul app for pick up. The lady at the pickup location was very friendly.
JOHN DI got there to the location & they were closed so I tried the self check in well your self check in is not user friendly it needs to be more simple & not so time consuming
Douglas JDrop box a little confusing because it did not say uhaul.
Michal PNot well marked. It wasn’t obvious where we needed to drop off the vehicle.
Amy WIt is a long walk from parking and the lot is really rough.
Joseph GGreat people. Had issues with computer but overall great to deal with and would use again! That's for the excellent customer service!
Blake SNeed to provide a 2nd lock box for 24/7 access.
Buck CThe location is a storage unit on a 4 lane road. There is no room to maneuver a large truck. They painted the instructions to enter one of the 3 possible entrances on the pavement which is impossible to see. If you enter the other two there is no room to maneuver and you have to back out onto the street and thne go against traffic. Proper signage should be required by U-Haul.
john cWhat can you do... TERMINATE that locations representation of U-Haul. It is a storage facility and lady in the office was very inappropriately dressed for conducting business. She continually complained about the U-Haul software and how it never wants to work right. After about 20 minutes, she finally get me checked in, on a reservation I completed online. Then she told me to go to the back of the storage facility and find my own trailer. I drive an extended Chevy Suburban, which makes small places hard to get around, and this was even worst. I finally got hooked up, and again because of the length of my vehicle, I had difficultly getting out of the storage facility. After finishing the use of the trailer, I went to return it, and the lady was unable to properly check me out because she was dumpster diving. And seriously I mean she was inside the dumpster handing out items to a man. It looked like they intended to sale the items in a garage sale or something. I was appalled by the fact this location represented U-Haul, I guarantee I will never return to that location, and I doubt I will ever use a storage facility that handles U-Haul again either.
Kelly SI returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.
Ashley MThe lady who facilitated the rental was happy, very efficient and at the same time, thorough. I was impressed.
Jay JLeft brake light didn't work and no one on staff to repair.
Tom BGreat customer service and everything was quick and ready to go.
Chad sI really wanted a cargo truck, but ended up with cargo van, which was cheaper per mile than truck. Employee was very pleasant and helpful and being able to leave the key in a drop box after hours was a plus.
KATHI FGod is working miracles thru the people that run this location...amazing people.. if I ever need another uhaul or storage this is definitely first choice .....i will reccomend this location to everyone that asks
APRIL M