Good customer service, explain everything with detailEDGAR A.
Customer Reviews for American Self Storage of Stockton
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stockton, CA 95206
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h30 pm
- Dim : 10h am à 4h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SOLEDAD G.
Nothing staff very very friendlyDEONAR B.
Excellent service, and helpful staffGRAHAM F.
I be only used for a day, took it back 2 hours after the time I was suppose to & got charged 700 $!!!! Ridiculous & I hope I can get some kind of help back from Uhaul about this outrageous charge.SAMUEL R.
Not sure who help check in the truck but extremely nice and us in and out in about 10 minutesJimmie T.
Excellent staff very, cooperative and made experience easy.JAMES G.
Staff were very good when going to get truck and return was good despite they were busy with other customer.William H.
Awesome experience at American Self Storage of Stockton. Managers is very professional. Would definitely rent again.ROEL S.
Second time I have used this location a d I will be coming back for a 3rd time!BERNADETTE O.
I was asked before I drove off with the truck how many miles did I anticipate driving and I said 30 miles. Unfortunately, I know that 30 miles was not driven because my rental was in town between my home and the dump and my agent did not check me in. I was told to drop off truck and I would be billed thru email. If you notice my mileage is exactly 30 miles, how often does that happen. I believe that I was over billed but I can't provide exact mileage because I didn't think I needed to. I just won't use that location ever again.DARRYL G.
Very prompt service. I was almost an hour late for my scheduled pick up time but they were still happy to accommodate me. Will definitely come back for future moves.Kevin P.
Le client n'a pas laissé de commentaire.Jerry L.
The guy reported the truck stolen after 3 days and evicted me from my storage for the hassle of me not returning the truck on time!!!!! That's crazy never have I experienced such messed up judgmental service in my life!!!!! Never recommend them to anybody!Michelle C.
Everything about the service was excellent! I am definitely going back there for my uhaul needs.BERNADETTE O.
Truck was so dirty from inside,we cleaned it properly with wipes before driving and I told the staff and they act like they don't care .HARSIMRAN K.
Le client n'a pas laissé de commentaire.Linda B.
I rent a rv car yesterday but when si go there the lady on the office tell me the guy who supposedly brig the car was late and wait almos 30 mins and he never got there so the I talk to the lady to see what is happening and she tell me the she has more car there if I want to cancel my other reservation and u accept because I was late to go get my stuff but I don't like the service this is my first time renting a car so really bad experienceSandra H.
No comment.James Q.
Le client n'a pas laissé de commentaire.VERONICA S.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.BRENDA F.
Lynn was absolutely wonderful! She made the checkout process easy and simple. I'd definitely recommend this location simply because the service was excellent!VALERIA M.
Very rude and a rip off, called customer service had on speaker phone how lady in office was talking an customer service was blown away all she could say was sorry we don't treat people that way.was told would get money back for a wrongfully charged still not reverse . worst place everyTINA C.
Le client n'a pas laissé de commentaire.KEOSOPAUL O.
Keep doing what you're doing.TIMOTHY F.
Le client n'a pas laissé de commentaire.PATRICIA L.
I had to put my own equipment in truck. When I returned truck I had to take equipment out of truck. She also made me park truck. Don't go there bad service!!!!!!!Gerald V.
Quick and great customer serviceNicole M.
Don't change anything. Fantastic customer service. I forget his name, but the gentleman working there as well as his wife, and new trainee were all wonderful.JEREMY S.
There is really nothing you can do customer service was excellentSTEVEN G.
Loved how easy everything was! The person who helped me was extremely nice and helpful with explaining the information.MARIA V.
Great place to rent they will help uGERALD B.
I was happy with the service. Thank you.Tautalaaso F.
Le client n'a pas laissé de commentaire.MARIA C.
Guy was very nice thorough excellent experienceRACQUEL P.
Very Friendly to the point quick and clean.CARMEN A.
Le client n'a pas laissé de commentaire.Gaudencio T.
Le client n'a pas laissé de commentaire.Randy F.
Le client n'a pas laissé de commentaire.Jessica M.
Had reserved truck in Tracy,Ca. Was called the night before and told truck was not available. Was told would have to go to Stockton to get truck. Which added 40 miles that I had to pay for. Not sure if I will use U-Hual again. Not the only truck rental company around.Rene R.
I was very happy and appreciated the service we received. I will be going back real soon!!MARY L.
Le client n'a pas laissé de commentaire.Lynn K.
Le client n'a pas laissé de commentaire.CHRISTOPHER V.
Would never use this facility nor recommendJim T.
Le client n'a pas laissé de commentaire.Debbie E.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Joel M.
Good serviceAlex V.
Le client n'a pas laissé de commentaire.Steve S.
Keep up the Great WorkGerald D.
They did not advise me of the hidden charges.Alicia T.
very helpful and understanding with everything that going on with the shelter in place.Anthony T.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Mignon L.
Everything was a A+. Excellent Customer Service. Truck was available & ReadyTANYA W.
Le client n'a pas laissé de commentaire.Catrina R.
Quick, friendly, patinet and accomodating. Dave and Lynn are doing a fantastic job, thank you! Josh BHS Inc.Joshua B.
Le client n'a pas laissé de commentaire.GERALD D.
Even though i didnt recieve a dolly it was fine.cassandra K.
David and Lynn were very friendly and helpful. I would definitely be renting from them again in the future.Von Erick A.
Very nice people to deal with.Mark A.
Le client n'a pas laissé de commentaire.Maria A.
Le client n'a pas laissé de commentaire.Jrefugio S.
Le client n'a pas laissé de commentaire.roger E.
The clerk took so long to process the paperwork, it seems not trained well.MAURICIO E.
Love this this place friendly peopleEDWIN J.
From the time we arrive we were greeted with a smile and hand shake. Excellent customer service ALL AROUND!Reginald D.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.EDWIN J.
Le client n'a pas laissé de commentaire.William B.
Excellent service à la clientèle. Very friendly and pleasant staff. The area is well maintained, clean and secure.christopher S.
Very good customer service. Excellent.Manjit R.
The staff Lynn and David were excellent very kind and courteous to a customer response to the customer and a courteous way if the customer seems to be at a loss they answer your questions with kindness and politeness I will always recommend them all I can say is he on top of their job and they know exactly what they're doing and God bless them and thank your corporation for having such people are available for customer service Thank you Jimmy pennyJIMMIE P.
Very nice guyMartha p A.
truck was very dirty, windows outrageous, this truck was so dirty I could not see out the windows.David O.
Albert was very helpful. I will use American self storage directly rather than using the Uhaul hotline. The hotline put me in a real lurch, however again, Albert was able to fix/correct my reservation and I was well upon my way. I reccomend that anyone using this service contacts American self storage directly.ARRON B.
The gentleman there was very rude when I dropped Off. Will not recommend this placeLinda M.
The service was prompt and curtious! Great custormer service.EFREN G.
Realy nice place and peopleEDWIN J.
Excellent Service staff was understand to my needs very courteous and professional everything was great ThankfullyJIMMIE P.
The couple that runs the store are the best ever. Always so friendly and helpful. Je les recommanderais sans hésiter.Angela E.
Super comfortable with the process and great overall experience!Efrin P.
The husband and wife are a winning teamAngela E.
The woman and her husband were very nice and helpfulAngela E.
Le client n'a pas laissé de commentaire.Miguel D.
This place should be avoided at all costs.I had a 10am pickup. The appliance dolly I reserved wasn't there.The truck was filthy and had less than a quarter tank of gas in it. The people inside said that it had been returned late so they couldn't fill it up.It was 10am and there is a gas station a quarter of a mile away. They weren't doing anything when I arrived so that excuse doesn't cut it. They couldn't figure out who I was although I did the online Express check in. They told me my credit card was rejected by the bank but eventually figured out that they were entering the information incorrectly. The guy spent his whole time on the phone pretending he was trying to "locate" an appliance dolly. When I got back they tried to say I had returned the truck empty even though the gauge showed more in the tank than when I picked the truck up. I told them I took a picture of the guage because I figured they'd try something stupid like that. Eventually, the woman went out and said yes it has a quarter of a tank. The guy was so brain dead he couldn't tell the difference between the quarter mark and the empty mark(red). The truck itself had bad brakes and a transmission that downshifted abruptly which damaged some of my stuff. When I asked for a receipt they told me that they din't know how to print it. I did hear them discussing whether the record on screen was me or someone else. These guys are total bozos. The U-Haul system seems to arbitrarily choose where you are supposed to pickup a truck and has no idea what other supplies are available. Avoid the Charter Way place at all costs. Don't use the online reservation system. It's a frigging joke. Use the phone and call around. Try Budget or Penske. You're much better off.Gerald B.
Le client n'a pas laissé de commentaire.Nicolle D.
You need to let people know on the tutorial not to use the decimal point for mileage. It was very frustrating for a first timer like me. 25 minuets holding for customer service. The lady I spoke with was very helpful and handled my situation professionally and courteously.gayle B.
Le client n'a pas laissé de commentaire.Leticia L.
Le client n'a pas laissé de commentaire.emily R.
Le client n'a pas laissé de commentaire.CRISTAL T.
If you send a customer to a location other than the one they originally ordered to pick up from you should automatically compensate them for going out of their way. I had a terrible experience with U-HaulJon P.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.RALPH H.
Le client n'a pas laissé de commentaire.Lorenzo C.