Évaluations des clients American Storage of Rockwall Fate

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Storage of Rockwall Fate

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Daniel S.
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Le client n'a pas laissé de commentaire.

Phillip S.
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Manager was alone and overwhelmed and didn't have time to check me in. He took the keys and emailed a receipt later that day. Caused concern until I got the receipt not knowing what he would do without me there.

Terrance W.
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Everything was great!

David K.
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Ask that I be emailed a receipt. That was not done. No receipt at all.

Rusty S.
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Extremely friendly and professional. Thanks for the help.

Lisa T.
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Le client n'a pas laissé de commentaire.

DEBRA H.
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The manager at this location was outside and walked right up to the truck as I was parking it. He was very unfriendly and had some attitude I thought. It was a cold wet winter day in the late evening, so I don't know why he came out to the truck right away. He was confused with my order and said I did not have rental equipment on my reservation but I did. I told him to look in the back of the truck as that is where the equipment and blankets were stored when I had finished using them. He did so, and then he said, okay I see that now. Next, I thought we were done and he asked me to follow him inside the store, He next told me that I still owed $70+ for 1 day extension for the truck rental and he asked me to pay for it. I told him that I paid for the extension when I called in the day before to keep the truck 1 more day. I asked him if there was a different way that he could look up my account. He said no, that I could check my own account when I got home. I did what he suggested and saw that I had paid for the extra day for the U haul truck rental. I was relieved and glad to get to go after having to stand outside in the cold wet weather about 30 minutes with a friend waiting for me in her car to take me home.

Ingrid B.
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Keep up the good work!

Joshua G.
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Great service!

Lana C.
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Le client n'a pas laissé de commentaire.

Monica G.
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Le client n'a pas laissé de commentaire.

Michael M.
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Chris was very helpful - I will definitely go back.

Joseph D.
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Le client n'a pas laissé de commentaire.

Clifton K.
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Le client n'a pas laissé de commentaire.

Micheal W.
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Le client n'a pas laissé de commentaire.

Matthew G.
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Super friendly and helpful. I've rented here four or five times in the last two months and always a great experience.

KiEsha S.
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Le client n'a pas laissé de commentaire.

Charles E B.
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Le client n'a pas laissé de commentaire.

Matthew G.
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Super friendly and helpful. Really enjoy working with these people.

JAMES E.
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Le client n'a pas laissé de commentaire.

Jacob A.
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This guy went out of his way to make up for the bad experience at pick up. We will definately use this location for any future equipment and/or storage needs we may have. If I could give 6 stars I would.

walter B.
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Le client n'a pas laissé de commentaire.

James K.
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Lot was extremely over crowded and it was almost impossible to get in and out of. Also we turned down the insurance online but was still charged for it when the receipt was emailed to me. I called and sent an email but have not had any reply yet

LAWRENCE T.
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Some of the nicest people, I've ever met!

Calvin S.
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No, it was very good.

Calvin S.
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The staff was very professional and helpful.

Darryl S.
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Le client n'a pas laissé de commentaire.

Elisha R.
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Le client n'a pas laissé de commentaire.

REX P.
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Le client n'a pas laissé de commentaire.

Daryl B.
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Air vents did not let air come through. I did not have a parking spot to return the truck

Carrie S.
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I called a little after 9AM and left a message that I was having trouble with my hitch and would be about an hour late. I asked what the penalty would be. No one called me back. I was less than an hour late and they charged me for a whole day plus insurance for the day. I wouldn't use this location again.

Justin R.
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Le client n'a pas laissé de commentaire.

Francis N.
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Parking was so small I just pulled into the handicapped space. Fortunately a rep met me at the truck and took keys and said receipt would be emailed. I worried a little later that anybody could have said that and taken the truck. My ride had to park on the deeded.

Thomas S.
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There was cigarette butts and ashes in the truck. Website was not working properly, so it took an hour to pick up the truck. Tank was less than a 1/4 full.

Christina C.
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Le client n'a pas laissé de commentaire.

JULIA H.
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Le client n'a pas laissé de commentaire.

Curtis T.
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Greg who runs American Uhaul is a great and nice guy,he open up early sunday morning for me 7am which he usually opens up at 11am so i could leave at 8am, i'll be useing them from now own

don H.
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Le client n'a pas laissé de commentaire.

LINDSAY LICHELE G.
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Le client n'a pas laissé de commentaire.

Tom G.
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Repeat customer always satisfied!

Constance L.
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Outstanding!!!!

Mark M.
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After hours drop off was a challenge. There was no clear instruction for how to exit the gated area after parking the vehicle. No one answered the posted after hours phone number.

Larry J.
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Le client n'a pas laissé de commentaire.

Joshua M.
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Le client n'a pas laissé de commentaire.

Kerri D.
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I would recommend this storage facility to friends and family. The staff was great. I will NEVER recommend Uhaul to anyone.

Christopher T.
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Very tight if dropping off after hours.

JESSICA S.
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Le client n'a pas laissé de commentaire.

Keamber G.
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I didn't like the fact that I had to bring it all the way back 2 hrs away from my home but I had a great experience!

jimmy V.
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Le client n'a pas laissé de commentaire.

Alisha M.
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Chris was extremely helpful and friendly. The office was clean and they installed a plexiglass divider between them and the customer's chair. He also wore a mask. I will be back to him if I need another uhaul rental.

David F.
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Good service

Levi G.
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The manager was great. He went over and above to help us. I recommend this location to everyone!

clay W.
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The manager tried to disconnect the light wiring back inside my vehicle and take my wiring, which was strange and bizarre to me-- especially for someone who does this for a living. He was polite and unhooked the trailer with out any extra maneuvering by me with my vehicle, which was appreciated. I have taken other rental returns here and this was my first less-than-optimum experience, so I will continue to use them when I can.

Paul B.
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I have always had great experiences with this location. I have rented with UHAUL at least 6 times in the last 18 months and always come here even if it is not convenient to my plans. I choose service over convenience.

Kim J.
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Made the move so much easier

Mahmoud A.
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i just tried the self check out option after hours and returned it after hours as well. The process was extremely simple and quick.

Sean T.
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Le client n'a pas laissé de commentaire.

Esther W.
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Exceptional customer service.

JOHN T.
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GREG IS ALWAYS AWESOME!!

Marshall D.
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Le client n'a pas laissé de commentaire.

Darren D.
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Le client n'a pas laissé de commentaire.

Donald M.
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Location was close to my final destination so that was a bonus the only downfall was the 24/7 return that they say is only 15 min but actually took an hour and a half .

JOHN Z.
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Le client n'a pas laissé de commentaire.

Patrick M.
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Le client n'a pas laissé de commentaire.

Tammy M.
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Le client n'a pas laissé de commentaire.

CARLOS G.
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Chris was very friendly and helpful! He's very supportive of military veterans, I would highly recommend anyone especially veterans to this location.

Jane P.
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Le client n'a pas laissé de commentaire.

Ryan L.
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Le client n'a pas laissé de commentaire.

Gary O.
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Just one extra contact is enough. People want to get in and out quickly

Tom G.
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Le client n'a pas laissé de commentaire.

Karen L.
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We were able to change equipment morning of pick up which was good. However, the back left light was not operating. He gave us option to take as is, which we did.

Joseph P.
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Le client n'a pas laissé de commentaire.

DENISE V.
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The American Storage & U-haul facility In Rockwall Tx is Greg helped me, and is by far, one of the best U-haul reps I've spoken to. He is thoughtful, kind and promptly returns calls. If a stressful situation comes up or unexpected need arises, he will definitely be there to help you get the job done. 5 Star customer service! Thanks Greg! 👍

James E.
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Everything went smoothly!

Randy B.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Le client n'a pas laissé de commentaire.

JOHN T.
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Greg should be your employee of the year - great experience

Alva M.
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Le client n'a pas laissé de commentaire.

Gail G.
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Highly recommend drop off location. Uhaul corporate messed up drop off location and Greg came out on a Sunday night after hours to help us get it fixed so we could leave the truck where we were originally supposed to. He was awesome.

Ester U.
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Le client n'a pas laissé de commentaire.

Ami B.
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Le client n'a pas laissé de commentaire.

Ruben J.
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The attendant was very professional, courteous and knowledgeable regarding my reservation. He made sure that my reserved 26 footer truck was clean and able to leave the center in a very timely manner, I will recommend Uhaul trucks to any one who ask. My rating would be a 100% awesome experience!

Maria G.
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The truck was old, it had problems with the transmission and the heat from the engine was bothering me the whole trip. If they knew i was coming from Texas to Florida (1500+ miles) why they give me the worse truck? Im super disappointed with this service, a trip that was supposed to be 2 days was 4 days due to the continuing low velocity and the stopping every 2 hrs for gas. I will never recommend this place to do this type of trips, apparently they dont care about the safety of their customers.

ZACHARY A.
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Le client n'a pas laissé de commentaire.

Brenda F.
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Le client n'a pas laissé de commentaire.

Christina N.
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Le client n'a pas laissé de commentaire.

Bernard D.
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Super easy pickup.

Josh E.
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Le client n'a pas laissé de commentaire.

Brett H.
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Greg was very helpful.

Kyle K.
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I reserved it close to my house, but was moved to this location which is fine, but because it was a local rental, the extra 10 mile round trip cost me $10 bucks of mileage.

Hannah H.
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Clean the truck on the inside and make sure gas tank isn't empty upon renting it out. I had to get gas before I could even move my stuff. The cup holders had sunflower seed shells from the previous renter. This whole experience made moving so much more stressful.

Steven D.
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Great job. Manager was excellent.

Brit F.
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Le client n'a pas laissé de commentaire.

JOHN WAYNE JR C.
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Le client n'a pas laissé de commentaire.

JAMES D.
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Le client n'a pas laissé de commentaire.

TAMI B.
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Le client n'a pas laissé de commentaire.

LAURA P.
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Le client n'a pas laissé de commentaire.

Justin S.
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Super fast and very friendly service. Awesome experience.

Eric S.
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Le client n'a pas laissé de commentaire.

Robert E.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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