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Glen G | Expérience généraleCustomer Reviews for American Storage Owens Cross Roads
Testimonials From Recent Customers
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I am awaiting my refund I was charged with an additional month as I moved out on the last day of the month I am sure a credit is on its way
Randy L | Expérience généraleUnits and security are fine. The lot is not paved and can wash away in areas with a hard rain. I was there 2 years and no paving of lot was done.
Peter A | Expérience généraleEverything was great - except the condition of the lot itself. One basically has to off-road from the gate to their unit. The facility needs to completely repave. At some point, someone's vehicle will be damaged.
KC K | Expérience généraleFacility was not fenced in the front. Erosion and deep ruts near the gate and driveway made it challenging to pull a rig. Although the staff was nice, the bookkeeping was only accurate for the first two months of our nearly two year rental period. All in all, this was a very frustrating experience.
Craig C | Expérience généraleWe are very dissatisfied with American and would not recommend them. We were charged for 2 1/2 months after we moved our RV off the lot. During this time, our RV was for sale at a local RV dealership so couldn't have possibly been on their lot. We were assured by the owner that they would stop the direct monthly charge and we didn't need to do anything else. We are so disappointed in the dishonesty. We have spoken to the facility twice without a positive resolution.
Ligh h | Expérience généraleThe prices of their units were at least comparable to other Storage facilities in the area. The friendliness and customer focus were commendable. I would definitely use them again and will be recommending them to anyone I hear of needing storage.
Ernest G | Expérience généraleQuestion 2 - Secure, yes. Well lighted? No Question 3 - I never saw an Office. Access hours were fine.
James B | Expérience généraleExcellent customer service!
NANCY N | Expérience généraleI just moved to the Huntsville area back in March 2021 and this was the only storage facility I found in the area that would let me store my project vehicle in a locked storage area. I was able to rent a 10x30 unit with doors on both ends which made things really convenient. The staff was very helpful and always returned my calls if after hours. I highly recommend this facility for your storage needs.
Michael A | Expérience généraleYou need a sign saying the Spanish style building in front is not your office! Please remove my email from your page. She took over the unit for several months. Merci.
Elizabeth B | Expérience générale