I had a great experience and will use them again. The lady in the office was very helpful.
Astacia Evans
Customer Reviews for American Store and Lock 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Could not return truck after hours correctly
Ashanti CaudleThanks
WILSON CANASWorst customer service I have received in years. This location definitely could use some more training
Guy RobinsonGreat service, I have rented several times,always a enjoyable experience.
Gina ColemanMs Kim was a pleasure. She is very professional person. My reantal process and return went like clock work. Thank you Ms Kim.
Taleeb CousarGreat experience, been there before the second time I've rented from this site and always enjoyed talking to associate who is always helpful.
Gina ColemanOutstanding trailer at a very affordable rate. The ladies behind the desk were especially helpful and friendly. Why can't more businesses be this great? I'll be back!
Douglas MatthewsI placed order days ahead of pickup and was not told until pickup that they didn't have the furniture dolly and I had to travel miles to get a furniture dolly and I was charged for the extra miles. A call ahead of time could have avoided this problem.
JENNIFER RAMOS LOPEZNot a thing! Everything was great
Brandy JenkinsNone that I am aware of. The ladies in the office are extremely knowledgeable of their services and products.
russell powellI would recommend all my friends and family! The service was timely and efficient. Great customer service! Very helpful and friendly! Even got my storage unit from the same place because they were that easy to work with.
Antoinette BazemoreFriendly and helpful staff.
Salim HewaijFrom the time she answered the phone to me actually picking up the truck, my experience with the lady was great! We chatted like old friends! She was so sweet and helpful!
Brandi ThompsonI loved the lady at the front desk when I picked up. She was very nice and easy to communicate with. She deserves a raise
James BrownBeen here before and will come back. Excellent, informative and helpful staff.
Genevieve BarnhartTruck check engine light was on when driving truck and truck would not reverse.
Lawrence WilliamsBoth Alisha and Tina were very professional, courteous, and accommodating to my needs. The location is cheerful, and very accessible. I highly recommend using American Store & Lock, in Charlotte, NC.
Sharon Elaine Mackenzie WallaceKeep up the great customer service
Bridgette MorrowEverything was fantastic
Bijan RashidiVery knowledgeable and energetic. I would certainly recommend this location above all. Thanks for the service.
DEREK BROWNWas not very prepared to receive a drop off
dan phelpsTina was absolutely wonderful. She made sure I had everything I needed and was very nice!
Kayla McVayNothing, keep Alisha! She's super friendly and helpful.
Venyke BrownExcellent service during a heavy downpour.
Matt HuemmerThe truck was very hard to start. It would take multiple times and several minutes to get the key to turn.
Patrick BurkettCustomer service was excellent m. Alesha and Tina help us greatly to get the truck we need also was very knowledgeable in the service they provided to us. We would recommend this location to anyone just because we were provided excellent customer service in a very friendly manner.
Aaron BrennenAlicia was very helpful and professional. Made the entire process much easier.
Arhonda CarterStaff the location during business hours. It took me 2 weeks to return 2 dollies because no one was there to receive them. I am now disputing late fees.
Jacques BurnetteN/a
Cedric BaldwinThe rep reserved my trailer and got me on the road super fast. Excellent experience.
Jeff YerkesI recommend you find better staff, we were not greeted and we were ignored...it was only upon us ringing the doorbell when the female decided to address us with...No one is in there give me a minute. I responded with I felt we were being ignored as you never acknowledged our presence and I even said excuse me when I saw her. But to no avial....not to mention the fact that my wife and I are of African decent as well as Muslim. Therfore I personally think that had a lot to do with the females nasty disposition towards us...so no I will not be revisiting nor recommending this unprofessional service to any of my colleagues.
Charles CrawfordThe customer service was probably the best I ever had!
Shawn RobinsonThe lady in charge was great. She thought me everything I needed to know from how to register to how to get the truck working. She was very polite and understanding. Definitly will come back.
Ahad PezeshkpoorThe customer service was excellent. The representative was pleasant and helpful. The U-Haul was not in the best condition; it may need some maintenance.
Calvin CarterSalesperson valued my time and was very pleasant.
Monte McBrideThe equipment was clean and the representative was nice
Jerry T KibomboI always use this uhaul location,Alisha is a beautiful person with wonderful customer service and values her customers
ALETTA BOULWAREAucun
Peggy McgeeAlisha was awesome and super helpful.
Brenna JohnsonKeep up the good work!!
Keira McMillanThe gal that works the front office was extremely helpful and efficient with this process. I enjoyed working with her and will be a repeat customer if ever needed again in the future.
jennifer millerNothing. Stellar customer service. Even stayed late so we could get there, and got what we needed to fnish a job same day! Merci!
Genevieve BarnhartAlisha is great!!! Thank you for serving our community!
Debra CochranEsta bien la atención
Victor Nova- BolanosThe lady was really rude and treated me as less than human… I think I know why
Ricky JohnsonVery good experience. M& J Auto team was exceptional Thank you
NARESH VITTALOnly brief issue we had was a last minute cancellation the day of without a call or email to notify but this was resolved and the business was more than helpful once we got re-booked.
Sara Casarez