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Was charged a drop off fee the next day but hadn't even checked the truck in when was returned and also lied about the return time.
The service in York location was poor because there were no one there to check me out when I brought the truck back. The person in charge stated, "he only let the U- Haul costumers park there. He was not responsible for anything else. So I had to call the total free number to get their opinion to what to do".
Have staff there who know how to process reservation. Kevin Anderson came to our rescue to ensure our requirements were met. He went above and beyond! Without him, we would have experienced even more delays with our project based solely on U-Haul.
Person at the desk knew nothing about uhaul and there was no key Dropbox so I left them with the person at the desk
Return on the next day. But the person that checks them in was not on on sight. So therefore it had the unit 13 days late when I deliver it on time
