Évaluations des clients Americas Budget Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Americas Budget Storage

Cote générale :

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Michael W.
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Bonnie was so helpful and knowledgeable - Excellent service Thank you!

KIMBERLY ANN O.
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Thank you for staying open. I arrived at 125pm because of issues of not being able to get into the box to get the key at the Canton Mobil uhaul site.

Keith W.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

JOHN R.
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Battery light was on when given the vehicle. No sooner did i load it n unload it the truck died while driving. Waited 90 mins for a jump start n instantly dies when cables removed. Waited another 60 minutes to get it towed. Worst experiance by far. Not to mention 3 previous days our reservation was double booked so couldnt get a truck when needed it

Brandon R.
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Le client n'a pas laissé de commentaire.

Andrew H.
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Very friendly customer service. Quick, efficient, kind!

RICHARDTHOMAS C.
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Everything went smoothly. My only recommendation is that the drop-off area be reconfigured to make it easier to drop off the trailer. I just don't have the experience with trailers needed to back the trailer into a parking space.

Megan M.
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Le client n'a pas laissé de commentaire.

Syed J.
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Great Staff! Nice Truck. But went from $19.99/day to $74/day for an in-town (Canton) move pretty fast!

Tom R.
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Le client n'a pas laissé de commentaire.

Justin V.
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Staff was rude and unprofessional. Literally told me I COULD NOT keep the truck beyond 24 hours and I HAD to return it by 10AM the next day (or else?) because they overbook trucks they don't actually have and can't guarantee that will be returned. Like I literally asked what if I need the truck for longer before I rented it and was told that's not an option, then still was on the hook for the reservation. Now look, you ever moved and have everything go as planned and didn't need the truck for the full time you rented for (or even longer?) yeah me neither because I live in the real world where stuff happens. However, you may want to look elsewhere if you answered no to that question otherwise you'll be faced with rude, harassing calls despite you STILL PAYING for the additional time you needed the truck for. On top of that, this truck was old, beat up, clearly not serviced in a very long time and severely damaged on the sides that just had “insurance claim” stickers slapped on top of it. No idea why they think they can still charge what they charge for such poor equipment. So Uhaul, you asked what you could do to improve for the next customer? Tell ‘em to go to Penske when they walk in and save them the trouble.

AVI S.
Évaluation :

This Uhaul location scammed me. I was charged $70+ for a 10 ft truck rental which I drove for 36 miles. They sent multiple charges to my credit card, offered no clarification. Changed the amount billed on my credit card multiple times.

KEN JOSEPH S.
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Get your rental policies figured out. Told the sales people that I wanted the truck for five days but may return the truck earlier. Asked if there would be a credit. Told yes. When I came back after only two days of rental I was given a bullshit excuse that I used all the miles and it was considered a full five day rental. Nobody could explain that fully to me. Just shrugged their shoulders. Really bad way to end what was otherwise a very good relocation. I will be getting more stuff in writing before renting again.

ROBERT O.
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Le client n'a pas laissé de commentaire.

Gretchen T.
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I reserved a 6 x 12 trailer on-line. When I got to Americas budget storage, the staff was very professional and friendly. The trailer was ready and a staff member hitched it for us. The return of the equipment was simple, too. I highly recommend Americas Budget Storage to rent a Uhaul any day.

Alex M.
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Le client n'a pas laissé de commentaire.

THOMAS EDWARD D.
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Le client n'a pas laissé de commentaire.

Paul C.
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Le client n'a pas laissé de commentaire.

ROBERT WILLIAM H.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Jason C.
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The team was very helpful at this location and I am grateful for their assistance, especially with the truck breaking down and needing a replacement.

Bernard T.
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I no longer will use u-haul for truck rental, they prefer to use cell phones to facilitate rentals, i prefer dealing with people, the cell phones have proven too be difficult, also the pricing of rentals is suspect, the latest rental was $120 more than one three weeks earlier from an identical pickup and dropoff, they could not give an adequate reason for the difference......

MARIO PERRELL G.
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The whole staff was indeed helpful and professionals.

Scott T.
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Very nice, helpful people!! They go above and beyond to help!

Thomas S.
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Le client n'a pas laissé de commentaire.

Greg B.
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Le client n'a pas laissé de commentaire.

Marie V.
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Le client n'a pas laissé de commentaire.

Larry R.
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Le client n'a pas laissé de commentaire.

Katherine H.
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Not charge for two day rental when pick up was 2:00 on Sunday to 10:30 am drop off on Monday.

Kevin H.
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Le client n'a pas laissé de commentaire.

Marie V.
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Le client n'a pas laissé de commentaire.

Thomas L.
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This is the BEST moving & storage company I've ever dealt with! They make everything very easy. I've tried several others in the past and they don't compare in terms of affordability and customer care. I wouldn't go anywhere else!

Greg M.
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Dropped trailer off after hours

Hari-Prasad M.
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Pickup through mobile app did not work as it was asking my lease agreement and other irrelevant stuff to upload to proceed, after i uploaded my drivers license front and back side. Staff was not very helpful, found them to be a bit rude.

Curtis W.
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Le client n'a pas laissé de commentaire.

Yuming L.
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Le client n'a pas laissé de commentaire.

FRANCISCO JAVIER R.
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Le client n'a pas laissé de commentaire.

Khalid W.
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Le client n'a pas laissé de commentaire.

Clark C.
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The only problem is that it is farther from downtown Plymouth than I would have liked.

Kevin B.
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Le client n'a pas laissé de commentaire.

BRUCE EDWARD O.
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Le client n'a pas laissé de commentaire.

Chaun C.
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Great service

Mingtao C.
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Le client n'a pas laissé de commentaire.

Mark D.
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I never removed the "tie" or used the dolly yet was charged $7 for it! Can someone explain this too me please?

Nikunj P.
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One of the two employee was not attentive and not giving answer properly,

TIAGO V.
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Le client n'a pas laissé de commentaire.

KEITH EDWARD C.
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Le client n'a pas laissé de commentaire.

MICHAEL ALBERT C.
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Le client n'a pas laissé de commentaire.

Patricia L.
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Le client n'a pas laissé de commentaire.

Joseph E.
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Le client n'a pas laissé de commentaire.

James D.
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Keep up the great work!!!!

William M.
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I was given the run around!! We reserved a 20 FT.truck on line from the Inkster rd.Redford store, 2 days later they emailed us and told us they didn't have so they set us up with a Livonia store on Merriment rd.which was a real inconvenience!!! Now 2 days later they call and tell us to go to a place in Canton,Reservation was for 8:30 and they didn't open until 9:30 another inconvenience because we had movers waiting for us at 8:30am🤨😡 now they said we didn't have a reservation but we were in the computer but it was a Mobil pick up😡😞 originally we were to pick up at Redford at 8:30 because they open early, and our return was at 7:00pm, now the the American place wants the truck back at 2:00pm after we were already an hour and a half behind schedule 😩😡would have have been nice if they apologized to us😡even the woman at the Redford Township,was sympathetic and told us how sorry she was,and even called an area manager and they were supposed to call us and never did😡 so we set there waiting for an hour and a half😡YOU NEED TO LET CUSTOMERS KNOW ABOUT TIME DIFFERENCES 😡 we had to pay extra to our movers 😡. W.M.

DENNIS SCOTT W.
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Le client n'a pas laissé de commentaire.

John S.
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Truck was not available at scheduled location at Plymouth Supercenter. Had to change to this location. Attendant was not available at this location for 20 minutes. Terrible pickup experience.

YVETTE R.
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Parking in front was really small and difficult to navigate.

Michael H.
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Le client n'a pas laissé de commentaire.

Frederick B.
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Le client n'a pas laissé de commentaire.

Victor Daniel E.
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Le client n'a pas laissé de commentaire.

Krista G.
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Le client n'a pas laissé de commentaire.

James H.
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Used location to drop-off 20' moving truck. Parking is almost non-existent at this location. Had to pull truck along curb of lane to storage units. Not ideal.

Anthony C.
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Le client n'a pas laissé de commentaire.

Sharon M.
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Everything was absolutely perfect! The service representative who helped me was wonderful, friendly, and efficient. What a great person to represent u-haul! After I returned the van, my son was waiting for me outside with his car, and I was able to just drop off the key, and zip back out to him with no wait at all! I will definitely use this location again next time I need a rental! Thank you so much!

LEHMANWILLIAM M.
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Gentle ride should be removed from the side of the trucks.... and replace it with "LOUD AS HELL". :)

Bill C.
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Le client n'a pas laissé de commentaire.

Scott L.
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Le client n'a pas laissé de commentaire.

NICHOLE ANN S.
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Our experience was perfect, would highly recommend this location.

BRYANS L.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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The people who work there are amazing. Work their butts off. And are always nice. They need a raise. 7 stars. Keep up the great work.

Mike Z.
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Loved the app check in procedure

DAVID JAMES-CANO B.
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The lack of a 48 hour rental will have me looking outside of Uhaul for rentals in the future. It's rude and greedy. That's not the location's fault, its Uhaul. I have injuries and just don't move fast any longer. Stressful and hard to pack it all in this fast. I even offered to pay more.

Paul M.
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Le client n'a pas laissé de commentaire.

Kendra S.
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I signed up for a mobile pickup/no contact service which was not the case at all. The online site took so long to approve my information once I arrived at the Uhaul site I was basically forced to enter the facility because I was on a tight timeline. Not to mention that I was rudely rushed when a Uhaul employee contacted me to tell me I had to return the truck before they closed even though they had stated and given me the after hours gate code if I had to return the truck after business hours. I would not recommend this location to anyone.

Craig T.
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The online pick-up system wouldn't work because it said it couldn't detect my location. My location services were activated on my browser. So, I had to wait an hour for the place to open. The truck I got was dead. So then I had to wait for a new reservation. The office worker gave me $25 off, which was nice of her, but I was paying movers more than that to sit at my house and wait for me, so it didn't really make up for it t all.

MARK S.
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Nothing.

DAVIDMICHAEL S.
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Le client n'a pas laissé de commentaire.

KATHLEEN ENAL S.
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Le client n'a pas laissé de commentaire.

RONALD JAMES L.
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The person that I spoke with when I picked up the trailer and helped me pick it up should handle the entire transaction. The person that I talked to when I dropped off the trailer could have cared less about me as a customer. It is amazed me how you could have 2 completely opposite customer representatives.

Scott O.
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Le client n'a pas laissé de commentaire.

daniel B.
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Women seemed less than interested in the my issues and trailer popping off my hitch. Asked me to try to back trailer into spot in lot that had insufficient room to swing my vehicle and not hit storage building. Had to unhooked trailer my self because she said she wasnt strong enough to manipulate trailer and additional workers were not readily available.

ENRIQUE B.
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Le client n'a pas laissé de commentaire.

NICHOLAS JAMES D.
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The staff was very pleasant and helpful. I would absolutely recommend this location.

Brian G.
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Nothing, changed my pick up time, very professional and accommodating.

HEAVENLY DIANCA- A.
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Le client n'a pas laissé de commentaire.

Jamesjoseph K.
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Le client n'a pas laissé de commentaire.

Larry G.
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I was 100% satisfied. Great service.

Jonathan F.
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The truck I had reserved was not available (was not returned by previous renter) so I had to rent a smaller truck. Because it was an in-town move I was able to make multiple trips but it would have been a problem had we absolutely needed that size.

Michael P.
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the young ladies at this location called me to see if I could bring the truck back early were rude and nasty

MICHAEL JOHN M.
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Very helpful! Rental went smoothly and as expected. Would highly recommend and will rent from them again.

PATRICIA ANN H.
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Five Star treatment that's why I am a repeat customer there

Paulavera-Lynn O.
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I went after hours so did not go inside or see workers.

KARL ANTHONY S.
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Le client n'a pas laissé de commentaire.

MURUGAN S.
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Le client n'a pas laissé de commentaire.

Timothy C.
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Very friendly. Helped with an extension of the contract without issue. Would highly recommend this location.

JOSEPH PATRICK L.
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Le client n'a pas laissé de commentaire.

MICHAEL EUGENE N.
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Le client n'a pas laissé de commentaire.

DENISE LAURA M.
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Kathy and Bonnie were very helpful and professional. I appreciate the excellent service we received.

Joseph F.
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The ladies at America's Budget Storage are absolutely awesome. My 2nd time renting from this location. Both times, service has been excellent.

JOHNMATTHEW T.
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Only issue i had was the driver side sun visor clip being broken. Any bumps would make the visor come free, which was distracting as i was going down the road.

Gary C.
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Le client n'a pas laissé de commentaire.

Serena M. | Réservation |
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Friendly and clean

Steven G. | Réservation |
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staff was very professional and handled all the documentation quickly. Tour of facility was a nice touch. All of my questions were answered politely.

Theresa P. | Réservation |
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Move was postponed, but customer service was very helpful.

Shaqueql T. | Réservation |
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Loved it!! Will definitely always choose here first when i move! Friendly staff, very helpful

KURT B. | Expérience générale |
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Great service, great price.

Vincent V. | Réservation |
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Great

BENJAMIN M. | Expérience générale |
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Thanks

RANDALL C. | Expérience générale |
Évaluation :

Please don't force a customer to write a review in order to send the otherwise completed form.

DIANE L. | Expérience générale |
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The facility was easy to enter and exit. There was never any problems while I was there and I rented for approx 4 years

Melody B. | Premières impressions |
Évaluation :

It`s very close and convenient. Unit itself is a bit small for what we have so may need to upgrade to a bigger size. Ashley was very friendly and helpful explaining everything.

Non reviews have been submitted for this location.

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