Customer Reviews for Americo Lighting
(Concessionnaire U-Haul dans le voisinage)

276 évaluations

2300 John St Unit 5   Markham, ON L3T6G7

(905) 209-1210

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 2h30 pm
Heures d'ouverture spéciales
  • 7/1/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(905) 209-1210

2300 John St Unit 5
Markham, ON L3T6G7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 5h pm
  • Dim : 10h30 am à 2h30 pm
Heures d'ouverture spéciales
  • 7/1/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

PUSHKAR MILIND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
4

As a first time user, I would like to have a better explanation on how to use the truck.

Manuel Fernando S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKANDU M. 
Évaluation :
5

best price and services and easy return thank you

manuchehr M. 
Évaluation :
3

I will not use UHaul again and will not recommend UHaul rental to anyone. You need a BETTER system. Home Depot rental is way better.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRACE A K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C. 
Évaluation :
5

Vehicle was in good shape but drivers cabin could be cleaner.

Ibrahim Faruk Y. 
Évaluation :
3

The rep just pre-billed me 100km despite telling him and also an estimated distance in my reservation. Seemed very adamant on billing that as if it would be final so I would recommend the rep taking the extra effort to look at the reservation and ask the client for estimated distance (unless his current practice is the accepted practice at u-haul then I have no other recommendations).

Alan T. 
Évaluation :
5

Service was prompt. Vehicle was tidy inside and backed into a parking space so it was easy to pull out and get on my way.

Robert K. 
Évaluation :
3

I wasn't happy with U-Haul. I originally order a 15' truck in the first week of May for pick-up on May 22 from the location at Major Mackenzie and Newkirk (Rust Check) This location is less that 5 minutes away from my home. When I went to confirm my order on May 17, they told me that everything was in order and that I could pick up the truck at my scheduled time on Saturday. Then on Friday evening around 5:00 pm I received a call telling me that my truck was not available and the only think they could offer me was a 9' cargo van and that I would have to go to 2300 John St. Markham to pick it up. Needless to say I wasn't impressed. I had to change my whole plans. First I had to tell my helpers of the changes and then we had to make a trip on Friday evening with 3 cars full of boxes to the house. On Saturday when the van was loaded and another 3 cars full of stuff we still had to leave some things behind. Thankfully we didn't have to move any furniture or appliances, etc at this time because if we did I don't know what we would have done. You can't get another truck at the last minute. This was a very stressful experience. I figured it cost me an additional 20km in charges to drive to pick up the van. I hope this never happens to anyone else booking with U-Haul. This could have been much worse than it was.

MICHAEL S K. 
Évaluation :
3

It's was my worst experience with uhaul in general , first you change my order from truck 26 to truck 20, when I went to pick up , I find out my order was changed from Saturday to Sunday , m moving was arranged for Saturday with helpers and condo elevator, with uhaul very poor arrangement and responsibility I did compensate 200 $this is all due to Richmond hill branch irresponsibility.

amir Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMEZ B D. 
Évaluation :
5

In This location I get always very good service. I have recommended to all my friends and family. Merci

parivash A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jia miao D. 
Évaluation :
3

I couldn't make changes to MY order online because I listed my partner as primary driver, but then in-store the person only wanted my information which made no sense. And then the truck was dirty inside, with empty water bottles in the cab and just debrief in the back everywhere. For the price we paid, we were very underwhelmed.

KELSEY ANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra C. 
Évaluation :
5

All good

Bozhidar D. 
Évaluation :
4

All very good

Ian C B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford M. 
Évaluation :
1

Ran into issues with another location as they were closed yesterday (Easter Monday. Not a statutory holiday, uhaul is telling me they are open so I drive 200km to drop off the trailer to find out this is not the case). Then call uhaul today and was told the additional days would not be charged (spoke with Jackie from uhaul call in center). Then when I drop off the trailer today at the location which is actually open, I end up being charged for the 2 additional days. I will actively encourage others to use anyone else, unless someone from uhaul would like to call me and address this issue.

Jamie D. 
Évaluation :
1

I had to go 20 kms out of the way to get a truck as apparently it was the closest to me and pay 69 cents a km , for that truck was under 1/2 a tank of fuel , I put 30 dollars is it only went 100 kms and they still charge me 15 dollars for fuel , it's a scam the way you do it , I drive a transport for a living and don't pay that much in fuel to go 100 kms !

ASHLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUN LAN C. 
Évaluation :
5

I use this location every week and it's always a pleasure!

DAVIDROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JICHENG D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

guang ze Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAHULALATH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micaela D. 
Évaluation :
2

My over all experience with U-Haul and this particular location was horrible. Even though I reserved the dolly and other items in the reservation, nothing was available. I got a lot of advice from the person on how customer should be knowledgeable rather the u-haul understanding the customer as if it was my mistake to book u-haul on month end. Also, he charged 17 dollars for 15 km usage.

GURUPRASAD B. 
Évaluation :
1

I took a picture from the gas and told to him but charged again, for 30 km I filled 11 liter and charged me 12 litter its fraud

Mehrshad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeid G. 
Évaluation :
3

I had to wait longer than I expected because of other business that the owner had to service. Inside the car was some dirt on the cupholder area. I reported this in the application when taking the car. There was also some dust. I had to use your application to return the car and if chose the report car was dirty I had to pay 25 $for cleaning. This is flaw in the process. As a result I chose car was clean, so the next customer will face the same issue.

Kamran M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelvin N. 
Évaluation :
4

They charged me 25 CAD plus tax for cleaning and when I asked why, they said it was dusty. This is rip off. I rented U-Haul several times before and never charged for the cleaning.

ABBAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN P. 
Évaluation :
5

Only issue I have, is that I was told to have the gas filled to the point it was when I picked it up, which I did, but was still charged a gas fee.

Leonard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehran K. 
Évaluation :
1

Andy was disgustingly rude and he is a scam artist. This location will be reported.

erin Laine A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sahar Yossef B. 
Évaluation :
5

Great service. I left my wallet back in the rental and the rental owner was found it and kept it safe. Really appreciate that.

MOHAMMED WASEEM N. 
Évaluation :
5

The gentleman who attended to me named Andy is simply an amazing person. Great service. Thank you.

Edward J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUNIL KUMAR S. 
Évaluation :
2

My booking was from 12:30 pm. About 25 min I waited at the store as the store person was busy with his own business (LED Lighting) customer. Truck was ready but he was answering his customer. There is conflict of interest between U-Haul and other business

Mojtaba G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jia Y. 
Évaluation :
1

1 - don't make the customer have to re-answer all the online pre-check in questions when they arrive for pick-up, especially when doing it online was supposed to speed up the process. 2 - check that your vehicles are working before the customer arrives 3 - take responsibility to fix the issue with the vehicle and not leave it to the customer when the vehicle hasn't even left your property. Serious need to improve customer service. 4 - keep jumper cables available on site

Jennifer P. 
Évaluation :
4

The seats of the cargo van were not completely clean when picked up. Pet hair was found on the seats.

Morteza F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORACE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Marcus C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W. 
Évaluation :
5

We did not have a reservation, yet we received excellent and curteous service, the van was in great shape, clean and functional, we left the key in the box and by the end of the day we received the receipt for the whole service charge -- overall a very pleasant experience!

CATALIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XUELIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teence Joseph C. 
Évaluation :
5

Do not ever charge me an after-hours fee without warning me about it before I rent the truck. I was totally shocked by this charge.

ANDREW R. 
Évaluation :
3

Very helpful & informative Mr. Yip

Andree W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacky YE JUN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
4

Organized and well kept location. Courteous service. Would recommend this location.

Ricardo P. 
Évaluation :
1

You are stealing money from us

NASIBEH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mozhgan J. 
Évaluation :
3

The truck I got had pieces of broken glass on the cargo... Very unsafe situation.

JOSE M. 
Évaluation :
3

Let the customer know the process with full detailed.

HOJUNG K. 
Évaluation :
5

Put key drop off and pickup in same place.

Avinav B. 
Évaluation :
1

The shop assistant is very rude, doesn't care customer, his main job is LED light & Electricity so does not careto U-haul customers and Satisfaction. He didn't come to help but when I separated Cargo trailer alone, then came back to him, he entered late time in website and didn't consider to arriving to his job site and time I was doing to separate Cargo and lpark it

SEYEDALIREZA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H. 
Évaluation :
3

I do not recommend mobile pick up to anyone at this location particularly. It was very confusing and the sales man at the LED store was very rude. He did not offer to help me. I asked where the keys for the car were located and he just told me at the back of the building. I walked all the way to the back but could not find anything. When I walked back to the store askikg him for help he was rude and very unprofessional. He kept on saying you did the mobile pick up and it's your job to find where the car or the key is.

Roxana M. 
Évaluation :
5

Gentlemen at rhis location was very pleasant. When I called that I am late he said no worries and you still have time till next day.

VADIM L. 
Évaluation :
1

The rental vehicle was honestly disgusting from top to bottom. It is abundantly clear that Uhaul does not conform with COVID-19 safety procedures. When I disputed the charges when checking out, nobody contacted me to discuss. They just billed me anyways and pretended like I was a satisfied customer. Honestly a shameful display by Uhaul and I will never ever use them again or recommend to a friend. They should be reported to the local health authority for noncompliance.

Anthony N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

milinday Y. 
Évaluation :
3

The process for registering and finding the keys was the closest thing to an escape room since COVID hit. We didn't want to dispute any photos in case we were locked out of the van. Photos weren't up to date.

Hayley M. 
Évaluation :
4

I would not use the smart check-out again unless I have no other option. I had to send a picture of my Driving license 3 times, and my head shot 2 times, one of them during the long wait in the parking lot while someone was verifying my appointment, this took around 15 minutes, plus the time needed to take photos of the vehicle and confirm stuff on the app. so about 20-30 minutes after the time I booked the Van, I was able to get out of there. An in person check out is much faster and easier.

Mahdi K. 
Évaluation :
5

Great services

Charles kuan cha L. 
Évaluation :
5

Feedback regarding U-Haul Contract 28037823 This was a very disappointing rental experience for me. The service at the John street location was great. However, I had placed my rental with the location on Doncaster. When I arrived at 11:00 yesterday, I tried to pick up my vehicle with the website and received a message that the vehicle was not available. I went into the store and was advised that the vehicle I had reserved was supposed to have been returned the previous night but had not yet been returned. Despite the fact that I had a reservation and the vehicle had not been returned, the proprietor of the store had not contacted the previous renter in the two hours the store had been open to ask about getting it returned. To make it worse, she told me that this had happened several times before with this same person. She offered to rent me a cargo van as a substitute but did not offer any sort of discount given that I would need to take multiple trips if I switched vehicles. In the end she found the alternate rental at the John location, but that resulted in my having to travel and pay for an extra 12 km of driving. (Plus related gas charges). This experience has been very disappointing and soured me on the idea of using u-haul in the future.

ROBERT J R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

There was no dolly in the truck. We had paid for dolly as well.

Nimran R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rackelle S. 
Évaluation :
2

Please indicate that the lock box is in the back of the store, not close to the drop-off box at the front of the store. It was unclear and confusing

Leslie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohsen K. 
Évaluation :
1

Trailer lights not working properly. Left turn and left stop light. I was also Charged For overtime return even when I booked for less than a day

Luis Eduardo B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANGGU K. 
Évaluation :
3

I gave average not to the location itself. But rather to u-haul reservation system. The guy at Americo Lighting was great, for him i will give 5 stars. I booked the 15 ft truck at a location near me. And as the truck was not available they sent me to Americo. To my surprise they change my order to give me a mini cargo van. The reason I booked a 15ft truck is because I know how much stuff I have to move. So there was some discussion that went by. And 2 hrs later I managed to get what I needed. Everything shifted by 2 hrs and even then UHaul charged me extra fee for returning the truck late..???????

Elvin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nawaz K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasan B. 
Évaluation :
5

N/a

VASANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali S. 
Évaluation :
1

Again, at this location, the attendant was quick to comment on how nice my car is, and just as quick to indicate that I can disconnect the trailer if I wish. He then proceeded to tell me to hold off because this may be the wrong drop off location. This was after we had spent 20 minutes talking to Uhaul on the phone hoping to drop off at a location that is 2 minutes from where we were and insisted I drive 20 minutes away to a farther location. Needless to say, I am disgusted by Uhaul and it's customer service. Two location, over 4 hours driving apart from each other, with employees showing great disrespect and disregard to the customer. This tells me it is a systemic cultural problem at Uhaul. I will take my business elsewhere next time.

PIERREANTOUN B. 
Non reviews have been submitted for this location.

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