Change the personel handling customers at this location. Very rude to Customers.MWAYI M.
Customer Reviews for AMR Fruiterie
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Missing 2 trolleys that were ordered, very rude agent, unclear instructions.EMMANUEL A.
The place was not well indicated, i didnt have the instructions to go inside de fruit market and ask for the U-haul car, the woman is very rood (no polite), zero custumer service, the truck was very late, the truck is in a very bad condition, the accesories were not there. Then i got a bill with an extra charge of gas. why if I put all the gas as i was supposed to. overall very bad service there !!!Douglas D.
Le client n'a pas laissé de commentaire.Saad B.
I booked for a larger truck but i was given a smaller one. could not carry all my luggages. also i booked for a dummy and other accessories, none was given.JUFELKAR ALI C.
This service location is worst in service. I have been a Uhaul customer in past 4 years. Booked for a cargo van truck and given an unsafe 10' truck. Since the equipment was very bad condition and unsafe to drive my moving cancelled in half way. Narrow escaped from a highway accident due to the equipment condition was very bad. After all the equipment filled with half way fuel tank and given in half tank filled back with fuel receipt. However, the service charged fuel marking 1/4 level. Since the key was sunday drop, no one inspected and Monday got a bill which is totally unacceptable. When called the service lady, she just hang up the phone not giving or hearing any explanations. The tariff charged per mile is 1,11$ instead 0,69$. Totally very worst service for no uses at all. I should book another truck with movers due to this bad equipment which forces to cancel our moving on half way.Jyothi Lakshmi P.
Le client n'a pas laissé de commentaire.Gabriel F.
the supplier is really rude with the customer unpleasant experienceDenis F.
Le client n'a pas laissé de commentaire.Jonathan C.
Some of the lights were not working on the van. It was full of garbage and unclean. We did not feel safe driving this vÃ©hicule. I would really like a refund, as this was a very poor experience overall.Tiffany M.
Do not use AMR grocery store as uhal pick up and drop off. Official complaint has been made. Truck was not save. The woman was rude. I went from a loyal uhal customer to never wanting to use uhal again after this experience.Azadeh S.
i speak english but i am better in french... just offer the doc in french ðŸ˜FRANCOIS P.
Customer dealing is very badGotish G.
The truck was very dirty and smell cigarettes,medical mask was thrown next the driver seatYassine E.
La personne au comptoir ne m'a mÃªme pas parlÃ© de l'assurance elle m'a ajoutÃ© une assurance de 18$ que je viens de dÃ©couvrir dans la facture alors que j ai mes assurancesYassine E.
Rent my truck at 6:30 am on April 17th using the share 24/7 option. Arrived there this morning as confirmed but the keys are inside shop which opened at.. 8h30! Uhaul girl on the phone tell me bring it back at 2 pm for the time you lost; manager tells me at first to bring it back at 11... how is it possible anyway i could rent a truck online at 6h30 but still have to wait until 8h30?? Absolute non sense. Finally got to bring it back at 1pm, still lost 1h. The truck wasnt clean from the last guy, welcome Covid!Jonathan D.
I reserved half a dozen furniture pads and the website said they'll be available in the truck at the time of pickup. But there were none!Vikram V.
Clean trucks, and fit them with winter tires i got stuck 6 timesAli T.
i think they charge much more km than the ones i did. the real starting km is 1000 more than the one mention in the order...PABLO AGUSTIN C.
Clean the truck and maintain them properly. Mirror was broken and useless. The truck was dirty. Booked a utility dolly and furnitures pads.None was available on pickup.Bassam H.
Le client n'a pas laissé de commentaire.Hamza M.
Nothing was specified to us before the contract, we drove only 11 kms nd we are charged for 22kms,,,wtf...???...18$ for insurance were not specified earlier...overall very bad expierience with uhaul, not reccomandable too.ABHISHEK P.
Je vous explique mon expÃ©rience pour vous permettre de vous mettre dans ma situation. Vous allez alors pouvoir infÃ©rer mon niveau de satisfaction. PremiÃ¨rement, aprÃ¨s avoir cherchÃ© la place pendant 10 minutes (il serait intÃ©ressant d'indiquer que c'est dans l'Ã©picerie, merci au passant qui passait par lÃ ) nous devons signer les papiers entourÃ© de boites de cartons souillÃ©es de cafÃ© et de liquide non identifiÃ©â€¦ Nous sommes allÃ©s voir le camion qui Ã©tait rempli d'ail et d'oignons. Le monsieur prÃ©sent Ã donc vidÃ© le tout sous nos yeux. Vous pouvez aussi imaginer l'odeur, et celle de mes choses aprÃ¨s le dÃ©mÃ©nagement. AprÃ¨s avoir tout vidÃ©, il restait plusieurs rÃ©sidus et une vieille guenille mouillÃ©e et salle. J'ai donc dÃ» faire le mÃ©nage du camion avant d'y mettre mes choses. Par la suite, le pare-soleil du cÃ´tÃ© conducteur est brisÃ© et il a tentÃ© de nous le cacher. Cette action a influencÃ© notre confiance envers la compagnie. De plus, il nous a mentionnÃ© que nous devions ramener le camion Ã la mÃªme quantitÃ© de gaz. Lorsqu'il a dÃ©marrÃ© ce dernier, la lumiÃ¨re d'essence allumait dÃ©jÃ . (Nous ne savons pas depuis combien de temps). Nous avons refusÃ© de prendre le camion puisque nous ne voulions pas tombÃ© en panne d'essence. Il nous a dit que la station d'essence Ã©tait Ã 2 blocs. Je n'avais donc pas assez d'essence pour me rendre Ã ma premiÃ¨re destination Ã 7 minutes de votre compagnieâ€¦ Il nous a dit qu'il allait nous donner un remboursement de 20$ si nous allions gazer pour lui Ã©tant donnÃ© qu'il n'avait pas d'autre camion. Je n'avais donc pas le choix de prendre un camion qui sent l'ail et qui manque d'essence puisqu'un dÃ©mÃ©nagement se planifie d'avance et que je ne peux pas remettre ma dateâ€¦ Lorsque je suis allÃ©e remettre le camion Ã 13h00, la personne en charge n'Ã©tait pas prÃ©sente. J'ai dÃ» attendre 10 minutes que la personne revienne. AprÃ¨s 10 minutes, on nous mentionne que la personne est allÃ©e chercher ses enfants et qu'elle sera de retour dans 20 minutes. Personne d'autre est formÃ© pour rÃ©pondre Ã vos clients et je dois attendre 30 minutes pour me faire servirâ€¦ je trouve cela inacceptable. J'ai mentionnÃ© que je ne voulais pas attendre ce nombre de temps et la personne m'a simplement dit que je pouvais laisser le clef et que quelqu'un allait me recontacter ce qui n'a jamais Ã©tÃ© faitMICHEL L.
make it more clear that custommer shall return gaz same level as what they take it. and give customer a chart showing tanks level equivalent to liters (ex: 1/8 of tank = 20 liters, 1/4 = 40 liters...etc)robert K.
I requested the lady at the counter to inspect the truck ,she was hesitant to do so.when she finally did she told me everything was fine and all of the sudden there is an extra charge on my card.i think it is an abuse since we both inspected the truck before me leaving the premises and she gave her ok.Essohanam G.
Make sure that all booked equipment is as available. The truck must be available on time. The process of taking the truck and returning bit must be made clear to the customer.Fetahi W.
Commis vendeur n'est pas poli, endroit n'a pas de place pour parking.Marcio D.
Staff needs more training as they're unprofessional, the store is filthy, definitely the last time I rent at this location.Enrique C.
The store owner worked very hard to deal with issues. He is the reason I'd make any recommendation.Gary T.
TrÃ¨s dÃ©Ã§u du service Ã la clientÃ¨le. Facturation inexacte et accueille mÃ©prisant de la fille Ã la caisse. Me parle avec mÃ©pris aprÃ¨s avoir fait un mauvais calcul de mon kilomÃ©trage effectuÃ©. Aucune attitude d'Ã©coute. TrÃ¨s dÃ©Ã§uKossi F.
Quand je suis arrivÃ© Ã 9h10 am, le propriÃ©taire de la fruiterie Ã©tait partis avec le camion et n'est revenu qu'Ã 10h30. J'avais rÃ©servÃ© en ligne deux semaines Ã l'avance pour 9h. En plus quand il est arrivÃ© il a Ã©tÃ© arrogant. Les employÃ©es de la fruiterie sont charmantes.Jean Francois R.
I had a reservation for 9 and it took the guy 25 min to do the paper work and once I got to my destination I open the back and it reeked of fish and so dusty. I brought the truck back with the same gas I go it and she said it's not right so she charged me extra for it with the worst attitude telling me why did I do that! It's was my first and last timeSALOME O.
It was hard to know where to leave the Uhaul because this is a grocery store. It would help to have some indication - if there were no Uhauls in the parking lot, we would not have been able to figure it out.Alison L.
J'ai eu une bonne expÃ©rience en 2014 avec U-haul Cremazie , MontrÃ©al. Mais avec U-haul de Decarie cette annÃ©e, elle Ã©tait mauvaise. Il n'y a pas de suivi et de vÃ©rification de compteurs, avant le dÃ©part, trÃ¨s mal organisÃ©. Ils demandent de preuve (des photos avant et aprÃ¨s), et si tu n'as pas ces preuves ils te chargent plus de kilomÃ¨tres. Aussi j'ai fait 7 heurs avec le camion 10 pi, et ils m'ont chargÃ© 2 * (20+15 $ ) + frais pour distance. Ils ont dit que j'ai dÃ©passÃ© 4 heurs. Lorsque j'ai vÃ©rifiÃ© dans le site web, j'ai trouvÃ© 4 et 7 heurs ont le mÃªme prixZIED K.
Je viens de payer 120 dollar mais vous m'envoyÃ© un facture de 56 dollar vraiment je suis dÃ©cus de Ã§a meme leur carectÃ©re pas bonneBEN ZITOUN M.
I have been charged extra because the person in charge pretended that the level of the gaz was not enough. I put gaz as they asked me to. It seems it is a common problem in this location cause a customer before me was arguing about the same subject and was charged extra too. I took a picture of the milage and the gaz level before I leave the van to return it. I hope this problem will be considered in the futur.CAROLINE A.
It was great serviceZAKOUT M.
Overall good serviceAYOUB A.
Make sure that the place is able to do a pre inspection before a long ride, like that we will not been stuck on the road and loose a day of work and have to pay for a hotel.JEAN-SEBASTIEN L.
Surprise to see uh auk operation in a fruits store...but it was fast n pleasure servicearistide F.
Had to speak in english. According to the law in the province of quebec, a french service is supposed to be offeredDOMINIC C.
Need a more organized pick and return process.Francios L.
Great serviceZAKOUT M.
Good serviceABU NASER A.
Poor sense of customer servicePierre J C.
Not rip them off! They are scammers. I dropped the van with 100 % the exact same amount of petrol as instructed. I double checked and made sure it was correctly over the 1/4 mark. They took photos from a weird angle, and proceeded to charge me another 20 $for fuel PLUS a 30 $filling fee. TOTAL SCAM!james A.
Le client n'a pas laissé de commentaire.Luis Alberto B.
The lady at the cash was nice and helpfulMAMDOU BOBO D.
Le client n'a pas laissé de commentaire.Ehsan S.
Good experience. well taken care of us.ABBASSI F.
The lady at AMR fruiterie was very rude and looked like we were not welcome. The store is absolutely disgusting and she even tried to charge us 5 dollars (in the rudest way) because we left the car in the (large) parking. Bad experience = negative word of mouth and lost business Bye bye U-Haulfrancois D.
Fast and great service. Good job guys Keep it upCAMARA R.
This place was awful. The lady was on the phone and she didn't hang up the phone to request my information. The whole time she was on the phone and she wasn't polite at all. I read the reviews of this location before going there and I already knew that it's not a good location. But I had no other choice in this area. But next time I won't go there, I don't care how far I should go, this location is the worst u-Haul location!Kian G.
Great serviceRENSHAW M.
In Uhaul site, it is not mentioned to provide a proof that we have insurance, I called my credit card service and they cover the truck but at that location they won't give me the truck without a proof on paper which is impossible to get at the last minute.Charbel T.
You could make sure that your agent at location site understand the basic of customer service and professionlism as they desperatly lack in those area.claude T.
Dont change for a double rental period unless you advertise it in advance. I reserved for 12hours, used it for 8 and got charged for 24hoursJonathan O.
Clerck was very helpful.KARL L.