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Robert DeMasi
Customer Reviews for Anastasia Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tessa was very professional, helpful and friendly. The location could not have been more convenient. i was impressed with the cleanliness and order of the storage facilities. The check in, drop off process was very easy. I would definitely work with this location for future moving and storage needs.
Madie MartinThe experience very good, very friendly staff, easy check in and out, but I am very disappointed to see the $11 insurance charge on my bill when I was never told about it. I have a rental rider on my car insurance that covers anything I rent and for me to charged $11 for a 3 hour rental, very disappointing. Again, not giving me the option at check in does not make me happy. I will leave it at that…
Bobby GlasbrennerVery nice lady agent helped us get set up properly and got us the best deal, well done!!
Tim ConnorsWonderful manager and fantastic service! I wish I could leave 10 stars just because of how great everything was. Super seemless and super helpful! Really great company!
Daniel LightWe cleaned the vehicle our self
John HowardAll good
Bernard mccloskeyThrough no fault of the agent (who provided great service), it took her about 1/2 hour to get online with U-Haul to process my rental agreement. Also, when I tried to open up a U-Haul account online, I wasn't able to finish online registration because it kept telling me I had the wrong password - when I was setting up a new account! Frustrating. Otherwise, everything fine!
Roger CarlsonTessa was Outstanding! Great Experience - Keep it up!
STEPHEN WESTgreat service
Kelly HutchesonTessa and Ben made everything with the rental go smoothly.
edward kleesNot impressed with the people that run it. I was told one price by the young man when we reserved the truck and another by the young woman when we picked it up. When I turned it in, although both of them were there, neither one got up to check the truck or the mileage.
George MoonGreat Service all the way around
JAY DECKERBest U-haul experience we've ever had!
Kacey CountsTessa handled the transaction professionally, courteously, and with a great deal of compassion. I highly recommend Anastasia Storage Center for all your hauling and storage needs! Great location to have truck/van rentals! So convenient for pickup and drop off!
Maria VaughnAlways pleasant to deal with
Len BrooksGreat service.
DENNIS MILLERno problems whatsoever.
JAMES LOTTGreat staff. Helpful and friendly. Je les recommande fortement.
PAUL LOWESThis place was awesome, fast friendly service and the whole process smooth as silk. Merci!
STEVEN PELCHATMore parking might be good
MICHAEL KIRBYEasy to make reservation, truck ready on time. Staff knowledgeable and very courteous. Location next to gas station which made return easy
GARY GIVENSNothing. The agent was spectacular! I'll be back sometime once again..
CHARLES EDELMANCustomer Service was above and beyond. We will be using this location again just because of the warm welcome and easy renting and return. The receptionist was very friendly and very efficient. thank you for a great experience. MS
MICHELLE SMITHPerfect
KIRK PUTMANTessa, the manager, provided superlative customer service. Her demeanor was pleasant and efficient. Her sharing of her knowledge of local services was extremely helpful!
TIMOTHY VERNONMake instructions more clear about how to obtain and drop off a truck at this location, especially if you are closed.
Drew HeathMake sure that the equipment is in the correct location as to not have your customers running around. Although I am very thankful you gave me a new truck to take out of state .
BRANDON DAWNmake sure the 24/7 pickup option is entered into the system correctly. the app told me i had to wait until they opened at 9. luckily, the manager had come out to check something and was able to help me.
Phillip GayThey were terrific, nothing to improve.
LESA MCNEILGreat customer service! Thanks Ben!!
PETER BROADBENTBeen was great.
CHARLES ELLIOTTTessa was so courteous and helpful in assisting me with figuring out what size truck I needed to rent. It was the perfect size and easy to rent and return. I will certainly rent again. Thank you, Tara Regan
TARA REGANGreat.
ARTHUR MARKSNothing.
MARC PLOURDEThe lock for the key was hard to open and not in a lit area so I had to use the iPhone to see the combo.
Fred WeinerLimited parking
Thomas SchwarmThe Manager, Tessa, is wonderful. Excellent customer service and a friendly face! Easy rental, quick and sufficient. Will definitely use this location again.
THERESA HEFFNER-POUNDERSAll went well
LUCIA WEBSTERThis experience was perfect! The Agent was friendly, efficient and knowledgeable. The van was spotless and in perfect condition. Easy and quick pickup and drop off. I would definitely rent here again.
CONSTANCE MAASThe personnel are over achievers. No improvements are warranted
CHARLES DUFFYYour associate was friendly, welcoming and professional. She answered all of my questions and was a pleasure to work with.
Tomas RodeaWe have rented many Uhauls over the years and this location is by far the best we have experienced. Professional, friendly, and helpful. Hoping our need for Uhauls is coming to an end, but this will be our location if we do need one in the future.
Michael StearnsRapide et sympathique
SORINA SMITHAll perfect
Eric BergerStaff were excellent but cargo van was not clean , however we swept it out and i was good to go . No problems with the #'s either , all was kosher re : mileage and gas etc
KAREN WESTALLThe employee that checked me out at this location was fantastic. Polite, friendly, and professional.
Corrie GauseI picked this up using the app, which was a terrible experience and cost me over 30 minutes. No one at Uhaul would respond. Luckily, the staff of Anastasia Storage Center stepped in to help me when Uhaul dropped the ball.
WILLIAM BOCKEWITZBest experience with Uhaul I’ve ever had.
Michael Stearnss/o
WILLIAM KOPFAlana was very pleasant to work with. You have a good employee. She gave me great information and even walked me to the cargo van and showed me where the gas door was on the van and explained things to me regarding the vehicle etc. Dedicated employees with good attitude are hard to find. I will come back to this location for future needs and I will let people know of my pleasant experience.
FARASHEPHERD BOWENwas able to change the drop off with no issue and they were waiting for me when i got there.
James KellyIt was a great experience.
Thomas Rosethe counter person working at the pick up site couldn't have been more helpful or pleasant. She deserves cudos.
Kevin EastmanUhaul offers a good product at a fair price. Why do they try to cheat one on the gas? They tried to bilk me for $12 when I used the cargo van for 22 miles and put in $2,5 in gas at $1,77 a gallon. The van gets 20mpg. Go figure. They claim that they took a photo of the gas meter and that it was above the line when I returned it. Simple resolution: fill the damn tank at the end of every sale. The employee was nice but did keep the engine running for 15 minutes while he/she figured the final bill. Irritating but still a good experience overall. Welcome to capitalism.
Glenn FournierGreat experience. My third time renting from this location. Tessa is friendly, helpful and speedy. Merci.
James Marvin stonePre ordered on line...very efficient process...was in and out in 10 minutes
STEVE MATTMANWow. Fast rental. Great service. I will use again.
James Marvin stone