Évaluations des clients Anchor Marina

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Anchor Marina

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Allen J. le

Évaluation :

Le client n'a pas laissé de commentaire.

kimberley p. le

Évaluation :

Rhonda is Fanatical she gets things done..

Brenton C. le

Évaluation :

My truck rental reservation was 9am. The Bethel Island U-Haul location owner did not open doors until 10am. This is unacceptable customer service.

john g. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bethsabe C. le

Évaluation :

Very sweet people!!

Michael D. le

Évaluation :

Check in took forever. We were switched to this location after going to another location where they didn't have our truck. We then dropped the truck off on SUNDAY at 11:40 but it wasn't checked in until this morning.

Larry D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sergei C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aimee O. le

Évaluation :

The people working there are very friendly and helpful but the truck was filthy, the seats were covered in dog hair and the interior smelled like cigarettes. The truck ran/worked perfectly otherwise, I just was irritated at having to clean the truck out before I could use it. However, the lady that helped me get the truck was awesome, I had to move all my stuff into storage with almost zero notice and needed a truck, she was really kind and helpful and even called me to make sure I had everything I needed. When I underestimated how long I needed to keep the truck she was patient and flexible and didn't flip out on me. The facility is clean and quiet but it is a long drive to get there. So my only complaints is that the truck was dirty inside when I picked it up, and the location is a good 20 miles from the highway so right away you're racking up the $$. Other than that, these guys pretty much rock.

Mohammed A. le

Évaluation :

Absolutely terrible experience, the very worst in fact. Issue with poor logistics, faulty scheduling and old equipment. Personnel were the only good thing about the experience. Also why on earth do you require 2 phone numbers, while everyone and their grandmother require only one!

Sergei C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. le

Évaluation :

Awesome customer service and friendly people.

STEVEN J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff H. le

Évaluation :

When i tried to return the trailer no one was there so I came back the next and the two guys were smoking some pot and said just put it were i found it and they stayed there smoking . I have rented over 20 units in 2018

Philip A. le

Évaluation :

Check in and out went very well like the quick check feature on line

Casey C. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE Z. le

Évaluation :

Don't fake contracts and don't lie.

Beth S. le

Évaluation :

The gentleman was very nice and helpful

richard p. le

Évaluation :

You guys are good and honest company!!

Mark M. le

Évaluation :

this location is too far out of the way. I passed 2 other U-haul locations to get to this one. The people were very friendly,but too isolated.

Sylvia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

James C. le

Évaluation :

Great service I'll rent from them again.

Darus R. le

Évaluation :

The people there were nice but even thought they were nice, the truck was completely on E even though it said I had a quarter of a tank in it.

Sharolyn S. le

Évaluation :

Appt at 4:00. No one was there. People said the person on duty went out in a boat. 45 minutes later another employee was called by one of the people at the marina. He said that there was another employee there when he went to have lunch. He had a right to have lunch. When he printed out the contract, you could not read it. The printer was out of ink.

Scott F. le

Évaluation :

The person that was working the counter was rolling a joint when we walked in. Never put it down the entire time. Paperwork you can’t read. Had to brush off all the weed from his joint to sign the paperwork. Was forced to sign the paperwork regarding damages to the trailer before looking at the trailer. The guy was very unprofessional rude had a fridge next to the register. When. Asked to speak up because we couldn’t understand him he gave us the look like we were inconvenienceing him by asking him to repeat himself. When signing the paperwork he was forcing me to sign both copy’s of the agreement and said he needed both copy’s and blatantly said the customer doesn’t get a copy until they return the equipment. After signing the documents and going out to look at the trailer I pointed out that how can I sign for something saying that it’s clean when there is obviously dirt mud and rocks in the back. Once I asked him what the fix would be he got very aggressive saying that if there is anything wrong with the trailer that he advised me to take video for my proof. And that I would be charged for the cleaning of the trailer reguardless. When asking how that was possible he had no reply because he was to busy smoking his joint in front of us. Totally unprofessional the office smelled like weed. Weed dropping all over the counter and floor. Will never rent from them again

Samantha Q. le

Évaluation :

They had GREAT customer service. The facility is older is all

Glenn P. le

Évaluation :

Nothing. Trouble & hassle free rental.

Glenn P. le

Évaluation :

Very helpful staff. By the time the paperwork was done the trailer was hooked up and ready to go.

Michelle S. le

Évaluation :

The location is far out, even the area that its in. Its next to impossible to do the lower rate. I chose the 19.99 per day, plus mileage. However, since I went over the 100 miles, that I didn't know about I ended up paying $143 including mileage, not including gas. It's 20 miles to the nearest freeway from this location. so there goes 40 miles out the door, leaving you only 60 miles do whatever you have to do. That hasn't even taken time into consideration. There should be a consideration due to their location. Friendly help though.

Chris R. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN G. le

Évaluation :

Look real good guys keep up the good work

joshua m. le

Évaluation :

Le client n'a pas laissé de commentaire.

pat b. le

Évaluation :

uhaul needs to return trailers to ca. that leave state. I was in the Reno/Carson City area in June 2018, they had MANY trailers in many sizes and had many of their trucks parked on the street per their lots were full. I stopped in Reno & Carson City stores to see about bringing a 6x12 box trailer back to ca, quoted $109.95 rate.

Bruce B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Xisheng T. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lamont A. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL C. le

Évaluation :

I would like to speak to a manager and have my order refunded.. the service I received was literally the worst I have ever come across in the entire world. You ruined my move in day. I am going to yelp and review everywhere if I do not hear from a manager with in 24 hours.

Brock K. le

Évaluation :

Worse possible experience, I arrived 10 minutes after opening with one customer being helped. After about 20 minutes and that customer having problems with the quote matching the contract amount the customer walked out to go to a competitor to get the equipment he needed. During this time the clerk on duty had a total meltdown and walked out of the office, leaving me to be helped by someone so incompetent that I had to show him how to print my contract. It took my 50 minutes from the time I arrived until I finally left. The first trailer that that they tried to hook me up with was not even the one I was renting. The staff as I assume is required to do hooked up the trailer to my vehicle. I was moving a sectional to take to my son in Reno. As I was returning home and coming down the pass unloaded there was a bump in the roadway and the next thing I knew the trailer had come off the ball and almost caused me to be in a major accident. Fortunately I was able to pull off the side of the road and reinstall the trailer and continue home, all the time being completely paranoid if it was going to come off again. This was the absolute worse experience I could .

Antonia C. le

Évaluation :

Not only was no one there to receive it, your lost on where to park it. Another customer showed up at the same time and we were both lost. Leave a sign of posted hours and a better description of where to park it and how to leave it. Luckily, I used the app but the other customer was unable and it would have been nice to have a sign or personnel there to help. The location is in the middle no where and no help at all. Horrible customer service!

Frankie V. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN G. le

Évaluation :

Good job

JOHN G. le

Évaluation :

I love these guys thanks for everything Sandra

ANNETTE B. le

Évaluation :

called me when she wasn't working to make sure I had a truck. Was so sweet and helpful, a very friendly place!

Andrew O. le

Évaluation :

Location was very far from my destination and I was not given a choice to select a closer dropoff, even though I know that several exist. This particular location was down a very small, very bumpy road which made navigating the truck and trailer particularly difficult. The dropoff location was not clearly specified.

Justin G. le

Évaluation :

The pick up location was very far. It was an extra +20 miles after picking up to get to the house. Also, I noticed the tank was actually NOT full, and was not reflected on the paper work. But by that time I was too far, which was my fault. I also did have to wait a while before being seen.

don r. le

Évaluation :

From the pick up location we had a confirmation number for we were sent to another dealer over 40 miles away..... made it a VERY difficult situation as we were under time restraints as we moved our terminally ill mothers things out of the Retirement Home. Very hard experience all around.

teresa m. le

Évaluation :

Le client n'a pas laissé de commentaire.

JEFF T. le

Évaluation :

Brake and taillights did not work. Tired we’re well worn.

Mallory L. le

Évaluation :

This was the worst experience i have ever had renting a Uhaul truck.... The truck's battery died several times, the truck leaked water and damaged many of my items. I am very unhappy. I tired to get a truck closer to Walnut Creek and i was informed that this was the only available location for a 20ft truck. Originally i wanted a 26ft. truck but was unable to get a reservation. When we arrived at the Uhaul office nobody was around and i had to call customer service.

Kevin M. le

Évaluation :

I had a reservation at another location but was told I had to pick up at Anchor Marina instead, The trailer tires were down to the wear bars. The lady hooking up the trailer seemed knowledgable but pulling out it was noisier than previous rentals. 5 miles down the road going over a RR crossing the trailer came off the hitch and dragged on the ground.I put the trailer back on and found the turn knob was not tightened enough, I got 8 to 10 more turns on the knob and had no more issues. Returning the trailer I was told by David (not a U-Haul employee) that the U-Haul employee was sick and the office was locked. He unhooked the trailer but I couldn't get any receipt for dropping off the trailer. I had to call U-Haul and finally got a ending invoice 8 hours later.

Jerry G. le

Évaluation :

First off there was no one to greet us or anyone around when I pulled up the Uhaul place. So I dropped my Keys in the drop box. They didn't mark until 1:05 PM so I was charged $40. I am a small business owner and I rent trucks from you guys all the time, when I do events. Probably Spent over three grand worth of rentals last year and maybe more the year before. And will continue to do business if you guys are consistent. But it always seems like a struggle, either not having a truck on the day that i reserved 3-4 weeks in advance, or happen to find one last minute. That is added stress I don't need when doing an event.

Scott F. le

Évaluation :

Didn’t know how to un hook trailer. Shook our car trying to pull it off because they wouldn’t undue the coupler. Then proceeded to tell us that the hitch was there’s. When it wasn’t. Won’t use them again. Also was quoted $28 then once I got there and signed the documents it’s was $50 and they had no explanation why other then the online quote and the actual amount are always different

Constance S. le

Évaluation :

Rhonda was very nice. I would rent again from this location.

Beverly P. le

Évaluation :

The only issue was that the Uhaul online was slow.

robert v. le

Évaluation :

Pickup location was dirty and very disorganized. They didn’t seem to know what was going on.

JOHN G. le

Évaluation :

Doing real good keep up the good work

Richard L. le

Évaluation :

Very friendly and welcoming from the minute I walked in to the minute I left.

scott w. le

Évaluation :

Le client n'a pas laissé de commentaire.

SEE Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

VAHID A. le

Évaluation :

All round, very satisfied,She was very nice and friendly

Angela P. le

Évaluation :

Rhonda was awesome. She has great customer service and is super down to earth. Loved working with her.

Kirk W. le

Évaluation :

I live in Rio Vista. I was sent a text to return the truck to that location. When I got there an unruly person came out and said you can't return this here, we have no room and sent me 45 miles away to Bethel Island. Very upset. I won't use Uhaul again.

Shane J. le

Évaluation :

Best customer service I had in years!

JOHN G. le

Évaluation :

I love what they've done with the place it is very nice and clean and very friendly people I love Rhonda she's so nice very attentive to our needs thank you all

Jerry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAN D. le

Évaluation :

They took 1 hour to do the paper work and i was the only customer. They also hook up my car incorrectly nearly lost my car and it did do damage. I did take out the insurance you sell ,so we will see how it goes?