Évaluations des clients Anchor Rental Services Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Anchor Rental Services Inc

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GIACINTO R.
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This rental was a disaster. My reservation for a one-way rental was not there when I arrived. Had to return the truck to the same location, which added 8 man-hours and hundreds of more dollars in cost. Truck was a death trap. Worst truck we ever drove. Should be taken off the road and serviced.

TRIPP C.
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Le client n'a pas laissé de commentaire.

Angelo C.
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Le client n'a pas laissé de commentaire.

Nellie P.
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Thank you

DAVID G.
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VERY GOOD CUSTOMER SERVICE . DELIVERED AS PROMISED. NO PROBLEM WHAT SO EVER.

ERNESTO D.
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Le client n'a pas laissé de commentaire.

VERIAN R.
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Le client n'a pas laissé de commentaire.

Acasha P.
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Le client n'a pas laissé de commentaire.

Tierra W.
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Le client n'a pas laissé de commentaire.

JANM C.
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Le client n'a pas laissé de commentaire.

Michael K.
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Le client n'a pas laissé de commentaire.

Christian R.
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Good place

JOHN W.
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There was no one there. The attendant did paperwork on phone and emailed me contract. I was asked if I could hook up the car dolly and I said yes. Hooked up by myself. I took pictures and called main office. I was concerned. The attendants phone message box was full. She called me after I found a person in the building and he contacted her by text/ Facebook-he told me. Note: she said she had an emergency with family and was sorry

Alex G.
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Le client n'a pas laissé de commentaire.

terri A.
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Le client n'a pas laissé de commentaire.

JEFFREY B.
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Everything was smooth

ASLIN S.
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Friendly,good costumer relationship perfect service

Rene T.
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Let people know either to refill gas tank or it will be charged at the end. Either then that all good and people are friendly.

Mimi Domenico P.
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De verdad la atención que es lo principal fue excelente muy bueno el trato de su personal hacia los cliente. Sigan prestando ese excelente servicio amigas de esta tienda. Congratulation

Berdy H.
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Le client n'a pas laissé de commentaire.

Shannaton J.
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Le client n'a pas laissé de commentaire.

Rene T.
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Le client n'a pas laissé de commentaire.

FRANK B.
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I had issue with the online 7/24 pick up. It didn't went well for me. But I was able to fix it w you over the phone.

ASLIN S.
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Welcome worker ,quick Service

Ghasem J.
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Le client n'a pas laissé de commentaire.

krystina P.
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The customer service from the time we parked to getting the keys was phenomenal. Very time efficient and quick! Drop off was exceptionally easy as well.

roberto N.
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Will come back.. thank you

norris B.
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Le client n'a pas laissé de commentaire.

EDWIN G.
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Le client n'a pas laissé de commentaire.

Leonard F.
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Le client n'a pas laissé de commentaire.

EDUARDO S.
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Le client n'a pas laissé de commentaire.

LYSETTE Q.
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Office needs more exposure or signage. Excellent customer service.

dimitri D.
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Le client n'a pas laissé de commentaire.

DAVID K.
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1. Use your office's employees to train other staff. Both were professional and amicable. 2. Your firm's website would allow me to finish the reservation process.

RAYMOND K.
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Made drop off easy.

James S.
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Very helpful in dropping off the equipment.

Peter D.
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Very friendly and willing to accomodate

Gonzalo G.
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I went originally to the Hollywood Blv location and they did NOT have a truck so I had to go to this other location but I'm extremely unhappy with the response I got from your customer service agent when I called to ask for help. Her name was Irma Alegría and she was HORRIBLE

EVELYN A.
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Le client n'a pas laissé de commentaire.

Michel D.
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Need to have more professional people and definitely more customer oriented just spend $400 they acted like they do me a favor !!!

Michaela P.
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Le client n'a pas laissé de commentaire.

Luis M.
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Le client n'a pas laissé de commentaire.

Mihai D.
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The people that work at this location are simply amazing. In just a few minutes I was out and on my way. Best service ever.

yusney C.
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Le client n'a pas laissé de commentaire.

Jefferson C.
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Great customer service, amazing people and very helpful!

GABRIEL L.
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Great service. Great value. But arrange the trucks in a better way so there will not be a need to move 2 trucks to get to mine. Tnx.

Samuel M.
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Le client n'a pas laissé de commentaire.

Scott L.
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Thank

carlos B.
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Un servicio excelente y un personal muy profesional

Patricia E.
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Purchase boxes with debit or credit card instead of the cash only option

Polly J.
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Continue the outstanding customer service. Thank you for being there

Agustin R.
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Le client n'a pas laissé de commentaire.

JEANNE B.
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Le client n'a pas laissé de commentaire.

Ryan K.
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Le client n'a pas laissé de commentaire.

ROSITA S.
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.

Eduard O.
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This is the best company , 100%!!!!

TERRY J.
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Le client n'a pas laissé de commentaire.

Lori J.
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The office was way too small and filled with equipment. I called to verify my truck would be ready and The employee said the 15 ft truck would not be available until 3 but had a 10 ft. I asked to have my reservation changed to the 10ft to pick up immediately. He confirmed. I then got a call that someone was there and he wanted to give them the truck instead. I challenged him that he had confirmed that this truck was reserved for me but he then stated he couldn't change my reservation. Once I arrived, he gave me a rental price of $59.99 plus mileage but the website and reservation said $29.99 plus mileage. I was charged correctly after I provided an image from U-Haul. The employee text me to apologize for the service issues. I reached out the next day to inform him that the truck was returned and to remind him that payment was to be on the reservation card. He then began texting me inappropriately hitting on me. This is the worst part of the text.... I gone be honest ..giving the business I'm in I see attractive females daily but you on another level ..and I would like to get to know you on a friend type of level .. Pardon I for messaging you . but you ripe and juicy looking . I apologize if my words are offensive but you look sweet and healthy This is unacceptable and unprofessional.

Christopher E.
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Le client n'a pas laissé de commentaire.

george G.
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Bad service , very uncommunicative , took me 40 minutes to leave the place . I drive last than 30 miles and have being charge $29.00 for gas . Also the truck never being clean . To bad for this pandemic time to provide the unfriendly services .

SUSAN D.
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Staff was friendly and helpful. Would definitely use this facility for future needs.

Delfin P.
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Le client n'a pas laissé de commentaire.

Armando M.
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The only thing to pick on is that whe you call like I did because I was running late to bring back the truck is that every time I called no one picked up the call and it kept saying inbox full

OMAR H.
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Le client n'a pas laissé de commentaire.

Alisha M.
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I was charged for an extra dolly. The attendant told me I could switch the one I put on my order to a different one. I did not use two and don't understand why I was charged twice.

Harold D.
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Le client n'a pas laissé de commentaire.

JOSE L.
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excellent attention and very good service!

rigoberto L.
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Customer service excellent and fast service.

Thomas W.
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Charged for insurance when not ordered and confirmed on location that I did not want.

Thomas W.
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Charged for insurance when not ordered and confirmed on location that I did not want.

David S.
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Le client n'a pas laissé de commentaire.

Richard V.
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Very smooth

Bob D.
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Excellent and professional customer service.

Pablo P.
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Le client n'a pas laissé de commentaire.

Bob D.
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The Customer Service was excellent and I will definitely use this U-Haul location in Hollywood Florida in the future.

nelson T.
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Nothing needs to be corrected. Everything was excellent service, even the agent that help us.

Larissa M.
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Le client n'a pas laissé de commentaire.

Daviner H.
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Le client n'a pas laissé de commentaire.

avraham M.
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Great location and little delays

Shane H.
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The lady that helped me while picking up the truck was awesome! Thanks for making it quick and easy.

Rafael C.
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Le client n'a pas laissé de commentaire.

joaquin N.
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Maria was very helpful in making sure we got what we needed. Thank you Maria Romero

manon L.
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Le client n'a pas laissé de commentaire.

JEAN-MICHEL G.
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Hi the lady in charge is very helpful and efficient when you need to rent a truck I recommend this location

BENJAMIN S.
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great customer service

PAUL A.
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Le client n'a pas laissé de commentaire.

NEIL R.
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Le client n'a pas laissé de commentaire.

Philip R.
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Le client n'a pas laissé de commentaire.

Melinda B.
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The Manager at this location was so helpful, if it wasnt for her everything would have been messed up. The traffic department and whoever handles the reservations are a mess. They cancelled my reservation without notifying me of anything stating there was no card on file but there was because I did it online where it says do not worry you will not be billed at this time. I had even spoken to a representative the same day it was canceled. It was only a few minutes after that I called the physical location and spoke with the manager that I found all this out. She corrected everything and went out of her way to make sure we had a tow dolly.

Diamante M.
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Everything was amazing and Tammy was very very helpful.

SABAYA D.
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Le client n'a pas laissé de commentaire.

ALEJANDRO P.
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Tammy was very helpful very accommodating and I will certainly do business with her again she is the best Uhaul representative I have ever met

Billy M.
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This was a very bad experience overall. When I set the original reservation up I was given the option to have the truck available to be picked up at 6am and should be able to all by phone. This was a total failure, and was not possible. I went to the location of my pick up in Hollywood Florida 2 days prior to confirm everything would be set and there would be no issues as I was on a very tight timeline. First red flag was the gentlemen at the location of my original pick stated he did not have a truck scheduled for me but that I should get a call the day before to confirm if the truck would be available at his location, or I would need to go tot another location to pick up. the following day I received an email from uhaul stating someone would be contacting me before 5pm to confirm the pickup location, but I never received a call. When I arrived to pick up my truck the following morning at 6am as I had scheduled, there was no truck the location was not open and no one to help me. I tried to call the toll free number and after 15minutes of IVR was notified had to wait until 7am to speak with someone to resolve. I then contacted the number provided that would assist with getting my rental started and waited another 2 minutes before speaking with someone who informed me there were no trucks available at the original location and I should have received a call to switch to another location the night prior. The representative was very professional and set me up to pick up the truck at the new location for 8am (2hours later than what I had scheduled for). The representative stated, it would be required for me to speak with someone at the counter to complete the rental. I arrived at the new location @8am and the location was still closed and no one around to assist. After 15 minutes waiting I called the number listed for assistance and explained I was directed to pick up a truck at this location at 8am, the response I received was not very pleasant and ended with the person telling me "well I don't open until 9am, I don't know why you were told to come at 8" and that they were approximately 30 minutes away. A very simple reservation that UHaul was going to make so easy turned into a 3 hour waste of time and a conversation with someone who seemed to be inconvenienced by me because I was given wrong information.

Vyacheslav B.
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Le client n'a pas laissé de commentaire.

Naathan L.
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Wasn't greeted when first walked into the door and had to go to a different location to pick up tow dolly. But overall it was ok.

Samantha E.
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I chose to use the 24/7 mobile truck share to pick up my vehicle. Unfortunately at this location the key lock boxes were not in use so I did have to enter the location to retrieve my truck key. When I returned my truck the app instructed me to place the key in the lock box however there was already a key in the box so once again I had to enter the office to hand off the key. Not a huge problem but defeated the purpose of using the truck share mobile app capability and made the location seem disorganized.

Elizabeth B.
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The lady was incredibly helpful. She worked hard to find the size truck I needed, although I changed sizes at the last moment. She went above and beyond to provide good service. Highly professional. I recommend this location.

Claudia J.
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Nothing

Rosetta D.
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No recommendations. I was very satisfied with customer services.

Ashleyka K.
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When someone to extend inform that there is going to be a additional charge

Non reviews have been submitted for this location.

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