There was a mandatory insurance which was not mentioned, even in the fine print, during the booking details. Day rate, mileage fees were made clear and were mandatory fees, but this mandatory insurance was NOT Made Clear until I came to pick up the van. Both the owner of the facility and her U-Haul supervisor were not helpful in allowing me to use my full coverage Allstate insurance which I used 3 previous time renting at this same facility. In the end the owner threatened to dump my reservation and leave me stranded and had no empathy for all that a clients goes through to organize a home move and the necessity of a van to make it all happen. She was eager to just walk away from the reservation. U Haul supervisor said that the owner does have the ability to make changes and waiver to the rental agreement. So I will not rent from them again.
Michael P
Customer Reviews for Anchor Rental Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The issue I had WAS NOT with this pick-up location. I booked the pick-up 10 days in advance at a location that would have convenient TO ME - in Hollywood, FL. The day before, the pick-up location got changed to an out-of-the way location in North Miami Beach. When I arrived, I was told the reservation WAS CANCELLED! I was sent BACK TO Hollywood. Fortunately, Anchor Rental had the trailer I needed. The drop-off location was also NOT NEAR where I had originally expected to go.
David Fexcellent service, the person who helped me was super friendly. Merci
Gladys CTami was excellent and extremely responsive to our rental needs. I arrived and she immediately tended to me, and I was out of there in less than 15 minutes. She took the time, the day before to ensure the proper trailer with rear ramp was at their location and was ready to roll when I arrived. Her customer service was outstanding.
Keith BVery friendly
Fadoul MNowhere in the rental with the U-Haul app does it says I will be PRE-charged for miles I "MIGHT" use… and at $50 a day is ridiculous! I rented the truck for 3 days and they charged my card $150 extra because that claimed my card will be declined. The only reason I came back to this location is because I wasn't sure they pulled this same scheme off before, and wanted to pay close attention on this rental. On my first rental I used a debit card that had the exact funds for my job site and the rental. However because of their ridiculous extra charges, my account got hit with an overdraft fee. Google reviews will show that they do this to others as well, plus they accusations that I won't pay for my rental was absolutely shitty customer service !!
Daniel EI feel the mileage price for the small 10’ truck is outrageous…I rented a truck to pick up a bed frame and it cost me over $150 way too expensive and may cause me to not rent again because of the overpriced
Jena HI can't say anything negative about this Uhaul location. Everyone there was great. I wasn't familiar with their site and how to navigate. They were kind enough to help me through it. Moving is stressful, but these folks made this rental experience easy. They were actually there to help. I would recommend this location to everyone in Hollywood, FL. Thank You!!!
RAYMOND AStop over billing! They charged me an "AFTER HOURS" ! SUCH BULLSHIT!!!!!
ERIC WAlways on point!!
Levy GExcellent
KEITH Jthe best
Noel AThe app to send the code when returning the truck with the video would not work. We tried several times to upload but it wouldn't work. Returned truck in same spot and put keys in the box.
Rhonda JSpent 90 minutes in the rain for a night pickup, I was given the wrong information by your customer service. Had to go home and straighten it out return the next day
Zaq Hit was a terrible experience. I periodically need to rent a car for my work, but every time I rent a u haul I remain deceived! I'll tell you about some cases... instead of 24 rent, which are included in the rent, the employee in the office noted that I would return the car in 4 hours... and if I don't return it, then naturally they take money from me. instead of the 100 miles that are included, the u haul employee marks 50 miles and then I pay more again. the last time I reserved Cardo Ven in advance and upon arriving on the appointed day they told me in the office that the location of the pickup had changed, since I needed a car for work, I went to the next location and there they said that here is your car, but it's broken, I asked what I should do, the office worker said that we couldn't help. I had to call the main office, after which I was sent to another office, where they offered me a car larger than what I had reserved and asked me to return it at 10:30 p.m. so that other people could use it. (this is again not 24 hours) this car consumed more gasoline and in order to return this car, I had to drive additional miles, for which again I had to pay. but that's not all! when I arrived to drop off the car, the office was closed, the u haul app didn't work, and it turned out that they took money from me again because I dropped off the car later... it was evening, and my 24 hours ended at 3:30 p.m. the next day. It was a terrible experience!!!
irina pI always get great service
BARBARA SGreat costumer service, friendly and professional, 100 percent recomended.
Efrain CExcellent service staff, good location and of course clean transport.
Pavel SI repeat what I said above. I called Anchor to ask what time they closed and was simply told if I arrived after hours to park the truck in the lot and drop the key in the key drop box, which I did. I was NOT informed that there would be an unjustified additional charge for "after-hours drop-off." There is NO justification for charging $20 to retrieve a key from a box right outside the front door of the office. Never again will I rent from UHaul. I will find another option. Heck, I'll pay movers a premium before I rent from UHaul again.
Chad UI got lucky and go a brand new van! I wanted to keep it! :) Ms Riveria from Puerto Rico, the manager there was very nice and a pleasure to do business with. Bobby handling all the equipment was very nice and helpful also.
Michael PWhen doing rental on a sat return money should come back faster. They need to be a quicker way
ROBERT YGreat customer service at this location. This is the 2nd time I've rented from them. I would definitely recommend them 10/10.
John RAll Good. Sharon was Amazingly efficient! Did the work of 2 or 3 people demonstrating multi tasking to the max. Go Sharon!
Michael PVery nice services
Jair GAlways get the best customer service and van and trucks are always clean.
BARBARA SGood service
ROYLAN PTheyre always great! They do their best to help us with a successful reservation
PETROS LGood service tanks
JOSE AAll went well, no complaints
Tim WRápido y eficiente el proceso
JULIETH SEverything perfect
YVON VAlways great service
BARBARA SThere should not be a twenty dollar after hours return fee. My experience is that your U-Haul rental is for 24 hours. I picked up my vehicle at 9:30 A.M. and returned it at 5:30 P.M. This particular dealer closes at 5:00 P.M. I strongly feel that this charge was unnecessary.
daniel AThe parking is a little bit complicated, I had a hard time trying to park, to many cars in the complex at front at night time, I didn't take pictures of the inside truck, just the dash board. But everything else was fine, no problem. When I try to do the return in the app, thats when I realize I have to take pictures of the truck but, in the moment of the return and the keys was already at the box. Sorry about it
WALESKA CBest Uhaul location Ever .. Thanks guys for your support
Maikel GTammy was awesome and very understanding after another location rented our trailer...THANK YOU!
Nicholas TBest Uhaul ever
Angel SKeep up the Good Svcs that's being rendered!!!
WILLIAM DThis place is committing fraud. If you do not review your receipt they WILL add extra charges.
Francois BYou guys are great
Angel SContinue doing what you’re doing I think the service was excellent
JERRY GStaff was very helpful. Rental process was easy.
Mario MService was 5 star
Terence CIf you plan on going after hours & use the app bring a flash light because it's pitch black. It took me 30 minutes to find my truck. The air barely works in the old dirty truck. The only good thing about this place is Jennifer I hope that's her name. She helped me & was very polite & kind. She works in the office. I would've had a total bad experience if it wasn't for her.
Christa gExcelente equipment
Juan MExcelent customer sevice at this locación
LUIS Athe best and I will use it again they are great
Noel GStaff at this location is super friendly and proffesional. Always try to go to this location and never have had a bad experience
Jose RThe lady who helped me was extremely hardworking and very pleasant. I don't remember her name but she made the entire process super quick!
Taleb EFriday and end of the month and they were VERY accommodating, friendly and quick. On line reservation easy pick up and drop off Will use and recommend agsin!!
Richard AAlways a pleasure to do Bizness with high quality & PROFESSIONAL Cust Svc that I receive from the STAFF & THE VEHICLES!!!
William D