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Jon R
Customer Reviews for Anders Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick, easy, and outstanding experience.
Larry MThere was nowhere available to park the U-Haul. Had to squeeze into a spot. No one was available at the location either when we dropped it off on a Saturday.
Mikaela AWhen I arrived the store was closed, they didn't have a ball for the hitch to rent and said they don't rent them I went and bought one from another store. When I got back there was a car blocking the trailer. They didn't have a key to. I was told I need to move the trailer by hand and they didn't help. After moving the trailer they said they aren't allowed to hook it up then as I was backing to hookup the trailer myself someone showed up saying they also rented the same trailer the store said to figure it out between ourselves and it's not their problem is what the owner on the phone said to the employee. They didn't checkout the trailer so I got a call from U-Haul asking if I still wanted the trailer after I already picked it up. The person who called was extremely unprofessional and used profanity told me I'm getting a email from U-Haul and not to worry about that shit or do it. That I don't need to take a picture of the hitch or follow the instructions on the email. When I got the contract it was signed but it was not signed by me. The U-Haul signed in my place a contract that I didn't even know what it said
Aws SOnly thing was I ordered a 26 foot truck and all they had ready was a 20 foot. It worked out though!
Matthew RExcellent service
Jessica mI have rented 2 uhaul trucks from 2 different locations in the past 2 weeks. Every time I get in a track within a block or 2 max the mileage instantly goes to the next mile, I think that in renting you should start the paperwork on the mileage after the first number & I believe I was overcharged mileage on both rentals. I did take photos of the dashboard speedometer and gas on each track before and after renting and do plan to address this! I had a hard time finding trucks even calling to three days in advance which made me have to drive extra miles to go very far to even pick up a truck is also frustrating! I am a realtor and I have always recommended you guys for trucks because you have a daily rate that is very reasonable but I do understand now on my client say it sounds like it's a deal until you get done ! A $1,09 a mile, seems very high + gas! Thank you, Jami Hyde
Jami hVery nice person and clean place
Vicki WNothing to improve
Michael CBusiness was not open at 8:30 like the website says. This needs to get fixed for customers in the future.
Brian PThey didn't sweep out the truck before renting it to us. They didn't include the furniture dolly and moving pads we paid for. They charged us for them anyway. The mirrors in the truck had been modified and were not adjustable making it impossible to see other lanes of traffic. Extremely unhappy with the level of service we received.
Derek WThe guy that owns this place was amazing and very helpful.
LUCAS HExcellent customer service and very helpful with making sure the trailer was put on correctly and that I knew where I was dropping it off and he went through the whole reservation to double check everything.
James WHardy with Anders automotive failed to produce inaccurate reports in regards to turning in the truck I reserved. I turned in the truck on time beforehand in between the the set date and time that was scheduled for turn in before facing extra charges that follow with late turn in. He failed to verify that I turned the truck in on time or schedule there for the following business week when he submitted the reports the system would charge my debit card for additional days of use when in fact I turned the truck in when it was due. Mychecking account suffered a hefty charge on top of the charge that was actually due for extra use of mileage. Hardy is very nonchalant and dismissive of the mistake of being inaccurate and Dismissive in preparing information that puts the customer wallet at stake for hefty charges that are a inconvenience as a whole. Mistakes like this that cost the paying customer more than the intended rate should not be tolerated and by the way the situation was handled it seems to be that they are tolerated on the regular.
ISMAIL ZBest Uhaul experience I’ve ever had!
ERIC RFantastic service, Hardy took great care of me.
Jacob SThe mobile pickup didn't work well for me. Luckily Hardy was very accommodating and helped me with the process. Everything went smoothly after that!
Jessica KAll was quick and easy!
Mary PThey made it so easy.
Donald CTruck's battery was dead and needed a jump start before even leaving the lot. We had to jump it again before bringing it back. Had to leave running while unloading contents which increased gas usage.
Clara CReservation was made for 8:30 am. Received notification that truck would not be ready until 10:00 am. Then at 10:00 am truck was still not ready. Needed to drive to another location to pick up different truck which put us 4 hours behind our schedule. Then trailer would not fit the truck we were hauling despite the fact that we gave the truck specifications at the time of reservation. Whole process was very disorganized and frustrating. Due to the delay and needing to find alternative transportation for the truck we intended to transport, nearly the whole day was wasted. Due to this experience alone, I would greatly hesitate to EVER use Uhaul again. The staff failed to make the situation right and refused to acknowledge the position they had put us in.
david cWindow had a terrible crack in it and I couldn’t change the location since we were leaving for NY in the morning.
David STruck had known damage and wasn't acknowledged, told that I would receive moving blankets, received no blankets. Told that drop off point was optional and that truck could be dropped any U haul close to my location. Total lie.
jon bVery helpful and accommodating. One of the best I've experienced in the country. A++++++++++++++++
Stephen FBest uhaul location in the Kansas City area!!!
Karim GReturned vehicle after hours.
mary lDefinitely not coming back.
garry JThe trailer was really dirty and the lights didn't work at all. Almost got in accident and received citation.
Eli AVery tight parking lot, Good old Chevy lover!
Bob WPower steering was not working brakes were also not great
Mark FThe gentleman at Anders Automotive was excellent. I appreciated his help and friendliness. Made the transaction easy and painless. Thanks!!!
brian bTrailer old and needs to be removed from fleet. Did not pull well and had lots of damage.
Michael NThey were closed. Had to just leave a key.
Anthony GWas treated with up most respect
DONNA WThe chains came off. Had to find a mechanic would could reattach after I had driven hundreds of miles with them unattached.
Sarah JAnders Auto did a wonderful job and it was easy to pick and return. Kudos.
Edward RThe guy at Ander's Automotive was prompt and courteous. Je les recommande.
Michael KThese guys are the best, you should give them more business.
Isaac KNothing- this is a very easy to use location. Nice and quaint, a great neighborhood U-haul!
Leanna DThe equipment rented worked great, got what was needed done without any issues.... that was until after it was dropped off and had issues with Anders Automotive. When equipment goes missing, actually review your security footage before calling the police on the renter... will save a lot of stress and headache.
Seth LI rented a 19 foot truck for a LOCAL move with in city limits. However I was Still charged by the mile. I though the rental for a local move was $29,95 for 24 hours. I put down a $100 cash deposit but only got $5 back even though I brought the truck back clean, didn't use any of their equipment AND put $25 worth of gas in it. I was expecting my $100 deposit back as I had rented from uhaul before and always got my deposit back. When did the rules change? A 24 hour rental cost me $95??????
patricia dExcellent customer service and Anders really went above and beyond! I would highly recommend.
tamara sVery accomidating
Richard RThe people at Anders Automotive were super friendly & made the whole process an absolute breeze!! Will definitely use them again if need be..
brian kWe were sent to this location resulting in a mix up with equipment at a different store. The manager at this location verified our vehicles towing capacity before releasing the car transport to us. He was very helpful, thorough and pleasant to work with.
STEVEN S