Évaluations des clients Andrews Road Service Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Andrews Road Service Inc

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leprince B. le

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Le client n'a pas laissé de commentaire.

James M. le

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There was nobody in the office when I arrived to drop off the vehicle in my pre-selected location. After wandering around the lot, I found a small shack with someone inside. He told me that I could not return the truck because they had no room for it. When I explained that they should have been expecting my return, he became very aggressive and argumentative with me. Finally, he called the location owner who told him to take the truck in. After that, his mood changed and he found room for the truck. Horrible customer service.

Nicholas C. le

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Very helpful employees

Asger C. le

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Smile to the world and the world will smile back at you. Have a good day.

Charles P. le

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Le client n'a pas laissé de commentaire.

Ricardo G. le

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I was directed to the 996 Metropolitan av location after making a reservation at the Washington av office. When I got to the Washington av office the person there (very rude by the way) told me that he didn’t have what I reserved and that I needed to go to the 996 Metropolitan av location and get the truck from there plus that I would’ve a $50 credit for all the inconvenience, (money I never received) and I still had to pay for a cab.

Elizabeth R. le

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As I parked the vehicle and began my mobile check out - a man came out yelling at me about what i was doing? I said “returning the truck.” And he replied “how do you know we’re going to take it?” THIS WAS THE LOCATION GIVEN TO ME. Then He proceeded to be upset about me using the mobile app. Saying it was taking too long (which I agree) and that he needed the keys to park it. He was very upset that I was taking photos of the truck inside and out as instructed by the app saying “what are you doing?? You know the mileage already!!!!” This guy need to calm down and someone need to update him to the times and better educate him about his place of work.

Michael M. le

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Thank you!

Mario M. le

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Le client n'a pas laissé de commentaire.

Maxime L. le

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Long wait, unfriendly staff, lack of transparency and professionalism.

Abigail D. le

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Excellent customer service!

JAREDT S. le

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This location's Sunday rep needs re-training. They were away from their office without a sign or notice for over 30 minutes, and when I called the customer service # to rebook a different location, once the rep arrive, the rep called me a "Liar" several times. The rep added charges to my bill after I declined specific services and then informed me that she did not know how to reverse those charges on the contract. The rep also charged me for equipment that I did not receive, and essentially threw the contract at me and gave me no indication where the truck would be (turns out it was 2 blocks away).

Erica H. le

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Le client n'a pas laissé de commentaire.

Sunjay D. le

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Le client n'a pas laissé de commentaire.

Yaroslav V. le

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Le client n'a pas laissé de commentaire.

leslie S. le

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Just parking seems a little tight

Peter S. le

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The proprietor is courteous and friendly, always a gentleman. Several UH locations are closer to my home, but I only use this location, because of the friendly service and good manners.

Laine C. le

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Perfect location for us in Williamsburg neighborhood in Brooklyn. Have rented here multiple times.

Jasondean S. le

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Not friendly, not clean, nothing positive to say

Bernard C. le

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Le client n'a pas laissé de commentaire.

Yisroel H. le

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Le client n'a pas laissé de commentaire.

RAUL D. le

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Le client n'a pas laissé de commentaire.

JESSICA J. T. le

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Super small waiting area for check-in (it was in a trailer) that was not clean at all and had one dirty sofa for seating. When it came time to check in, employee could not find my order at first, then once he had, notified me that I couldn't drop it off at a different location as specified with my original request. This cost me additional money to have to get it all the way back to Brooklyn. Please do not have a different drop off location noted if it's not going to be honored by the location. Truck was fine though, but would not pick up from this location again.

MATThew G. le

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Excellent, this place is a neighborhood treasure!

Paul S. le

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Le client n'a pas laissé de commentaire.

Jenny U. le

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Le client n'a pas laissé de commentaire.

John V. le

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Le client n'a pas laissé de commentaire.

Rebecca M M. le

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Parking here could be a little iffy, but if you can find a space, it's convenient and nice.

Alexander F. le

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Le client n'a pas laissé de commentaire.

WILLIAM L. le

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nothing really a little less on the cost would be good

Andrei M. le

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Le client n'a pas laissé de commentaire.

Corey S. le

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The van was not at the location at all.

DANIEL E. le

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The owner threatened to beat me up after I argued with him for leaving the lot. He said he was going home and I told him I need my van so I can move. I got fed up and told him to go home and I cursed at him. He was completely unprofessional. I shouldn’t even have to pay after he almost assaulted me

Christian F. le

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Friendly, quick, and easy!

Gregory J. le

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Better customer service trained employees who are friendly with social skills, Cleaner office facility.

Jody B. le

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It could not of gone more smoothly. What a pleasure dealing with this location.

Alice R. le

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Le client n'a pas laissé de commentaire.