Le client n'a pas laissé de commentaire.RICHARD S.
Customer Reviews for Ankeny Truck Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ankeny, IA 50023
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RANDY S.
Le client n'a pas laissé de commentaire.Brielle B.
Le client n'a pas laissé de commentaire.JULIE M.
Was not able to use the app to get the key early. Luckily there was someone there but he was very unprofessional. The website wasn't working for him and he swore and tossed the truck key. Didn't have a furniture dolly which I had requested when signed up on line. Need to make website and app more user friendly.KAREN G.
Le client n'a pas laissé de commentaire.MICHEAL H.
Quick, and easy pickup with friendly service.Scott G.
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.Jonathon B.
Le client n'a pas laissé de commentaire.Jylian R.
Nothing. You're amazing. Thank you!!!ELIZABETH K.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.Maggie M.
This was my first time renting a U-haul truck. The truck itself was fine. Nothing too much to complain about that but the use of the self-service app was awful. You don't get really good cell service where this location is at. This made it extremely difficult to upload the picture and get through all of the preliminary steps. Second, the app itself wasn't taking any of my photos when I try to check the truck back in. I had to switch over to the website to actually complete the process. I recommend renting a truck during office hours.Michael G.
Le client n'a pas laissé de commentaire.Thomas E.
Le client n'a pas laissé de commentaire.ANDREW R.
Le client n'a pas laissé de commentaire.RICHARD D.
Le client n'a pas laissé de commentaire.JUDY L.
Le client n'a pas laissé de commentaire.DAWN S.
Not very friendly, helpful, or professional...I felt like I was an inconvenienceMICHAEL F.
Always awesome serviceMichael C.
Le client n'a pas laissé de commentaire.Craig F.
Le client n'a pas laissé de commentaire.KARL L.
Le client n'a pas laissé de commentaire.Nick M.
This is my second time using the Ankeny U-Haul location. I like how easy the guys there are to work with and they hook up the trailer for me each time and tell me where to leave it for drop-off. Super easy and quick!CAYLENE S.
Le client n'a pas laissé de commentaire.DEBORA S.
Le client n'a pas laissé de commentaire.ALLAN K.
Le client n'a pas laissé de commentaire.AMY B.
Le client n'a pas laissé de commentaire.JASON P.
Le client n'a pas laissé de commentaire.STEPHEN A.
Make sure the customer knows before renting a 15 foot truck that it has manual crank windows, manual door locks and does not have cruise control. These are standard on most vehicles today and when driving a vehicle 1400 miles not having cruise control is a big deal. Also I had reserved a two wheel appliance dolly but when I arrived to pick up the truck I was advised that UHaul has a nationwide shortage of these so I had to go purchase one from Home Depot. If that is true then don't advertise online that this equipment is available. The store was a co-located business with a towing service and was not well maintained and did not have any moving supplies to speak of for purchase. If I need to rent a truck in central Iowa again I will not be going back to this store location.Stephen B.
I've rented several U-Haul vehicles recently and while it was a very efficient process to get the vehicle, the vehicle performed quite poorly. The engine seemed to struggle with no load in the vehicle. Maintenance is needed.Gavin F.
U-Haul manager was good. Truck was near new - great condition- drove well - did the job. But.. the truck was returned Sunday evening (after hours). The U-Haul app would not allow us to complete our â€˜check-out return'!! We called the U-Haul help-lineâ€¦ which hung up on us! We reloaded our phone multiple times trying to â€œcheck-outâ€ on the app are do the hi-tech thing that U-Haul offers .. but nothing worked!!!! Very frustrating!! We spent 40 minutes sitting in the U-Haul parking lot trying to â€œreturn the truck after-hoursâ€. What a failure!!! And for all this I get billed another 20 bucks! Conclusion: truck great - website sucks!ROGER B.
They didn't have the dolly we reservedKEN B.
I was very satisfied with the service and the vehicle I would use you again.SUZETTE H.
The process from arriving at the Uhaul location to getting keys to the truck takes too long and is extremely complicated. It took us 25 minutes.Thomas O.
Le client n'a pas laissé de commentaire.SHAWN C.
Le client n'a pas laissé de commentaire.JUDY J.
Le client n'a pas laissé de commentaire.SCOT B.
Le client n'a pas laissé de commentaire.TODD T.
Wait time was too longRYAN N.
Employees super helpful and friendlySHELBY B.
Le client n'a pas laissé de commentaire.JAMES G.
Really nothing. I had a bit of trouble getting the truck OUT of the lot due to space, but we managed and appreciated the use of the vehicleRose S.
Great staff to work with.SCOTT V.
Le client n'a pas laissé de commentaire.Kathy S.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.DAVID M.
Staff was great to work with!STEVEN B.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Russell N.
Le client n'a pas laissé de commentaire.James D.
I was charged 1 925 and it should have been 70,00 $ANNE R.
Le client n'a pas laissé de commentaire.William B.
Uhaul storage area was dirty and the parking area was full couldn't park the uhaul when dropping off. Wipers were old and didn't work at all. Oil light popped on and off nonstopjoshua L.
Le client n'a pas laissé de commentaire.ELIJAH E.
Le client n'a pas laissé de commentaire.Scott H.
I'm giving them a Yes, but only because they fixed the problem. I handed them the keys at 12:30 on Wednesday, and it took me calling on Thursday for them to know they didn't check in a truck. I know they are busy, and this problem was really the Iowa City location. This 'Preferred' pick up / drop off is for the birds. I didn't get either, ended up driving an extra 50 miles. I know you added mileage, but no gas money. Cost me an extra 15 $dollars. I'm going to look for other truck rentals in the future. Not a good experience all around.Mark M.
Le client n'a pas laissé de commentaire.DAVID D.
Rude associate did not acknowledge me when I entered. The U-Haul app crashed. Pads I ordered were not in the truck. Interior of truck was dusty.Brian Z.
Keep up doing a great job! We are very satisfied.PHILIP L.
Le client n'a pas laissé de commentaire.Kristen B.
Le client n'a pas laissé de commentaire.David A.
Super easy to drive. Great customer service.BARBARA S.
The staff was really helpful and the Dropbox return was very smooth.SIRISH CHANDRA M.
Awesome people to deal with.CHARLES T.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.MARVIN S.
1. What is a confirmation for, if it is not guaranteed. 2. Representative told me if I return it before 10 am I won't be charged, and that was not the case. Stop lying to the customers.Guillermo O.
I'm very thankful for U-Haul I was able to get the job done job done with no problem also the trucks gives very good gas mileage no Improvements needed thank u U-Haul keep up the excellent workTiffaney B.
Had trouble getting app to work during return for self return, thankfully an employee at Ankeny Towing was still there and offered to check in the trailer. App would not process past the picture for interior cleanliness, even though I took a picture and hit the green check mark, it would not insert in.Marc-David M.
Please make it easier to check-out online. I spent half an hour trying to get my rental only to end up going inside to finish the process. Having an option to fill out all that information BEFORE getting to the rental office would be much more convenient instead of getting to the office and then wasting 30 minutes of my rented time trying to check-out online. Also, your â€œalternative contactâ€ should say â€œwe will be calling this person right away to verifyâ€ instead of â€œwho can we call in case you are late in returning your rentalâ€. My alternative contact did not have his phone on him and missed the call and I could not use the same number twice. Calling back and waiting would have wasted at least another 16 minutes according to your wait time.Caroline W.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.BENJAMIN W.
It was a bit unclear where to park a car if you needed to leave it while you used the U-Haul. I just ended up parking at the bar nearby.Calvin W.
Le client n'a pas laissé de commentaire.ANDREA F.
Le client n'a pas laissé de commentaire.Tonya D.
When I showed up to pick up the truck I had to wait for 30 minutes to be told they changed the pickup location without telling me.ALLISON W.
After hours pickup was a little cumbersome.Jackson M.
Helpful owner and good experience. I would us again.JAMES F.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.Kurt H.
The guy at Ankeny Truck rental was exceptionally helpful. My truck had a blown fuse and he found it and replaced it.TIMOTHY F.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.DIANE H.
Le client n'a pas laissé de commentaire.Graydon M.
There was dog hair all over the cabDAWN H.
I would rather go to an actual uhaul location next time. I hadn't realized it was an approved dealer until Ames uhaul explained that to me.Chelsea A.
My ONLY concern is my phone was not allowing the check-in process to load. If my husband didn't bring his phone, I don't know how we would have checked the truck back in. I am positive I had something turned off in my phone and that was the reason it wasn't working, but we tried to fix it and couldn't get it to ever go.Brenna P.
Le client n'a pas laissé de commentaire.Warren N.
Le client n'a pas laissé de commentaire.ANDREW F.
The guys were great helping attach the trailer.Gary M.
Le client n'a pas laissé de commentaire.Connor F.
Le client n'a pas laissé de commentaire.Martin R.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.RYAN M.
App didn't work correctlyOSWALD T.
Le client n'a pas laissé de commentaire.NIKOLAS H.