Évaluations des clients Annapolis Super USA

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Annapolis Super USA

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Salessa E. le

Évaluation :

Perfect thanks for good service

Clark V. le

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Your system was down and it took me hours to get my car and then when I got in the truck it smelled like someone smoked weed in it last time it was used.

Christi R. le

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Train all the staff at this pickup location, fix your app and get better customer service. First we walked away empty-handed because the man behind the counter was short and rude to us. He told us the system was down so we couldn't use the truck; luckily we lived close so I attempted customer service on our way home after the guy behind the counter said call 1-800-uhaul - I said that's not enough numbers, and he said Google it. One of your reps answered after 10 minutes and told me I could do everything online using the app. Nice as hell, but what she said wasn't true. I couldn't get past the first screen because the take a photo button didn't work for my picture nor my license. Thankfully when we got back to the store 1 guy out of 3 was able to help us. He had customer service skills and was able to rent the truck to us. I was Leary when we returned the vehicle and equipment because that individual wasn't there. I handed the know-nothing guy the key to the truck and asked if he needed to check the truck or anything. He nonchalantly said I'll go out and take a pic of the odometer and gas gauge and send it to the guy you talked to before. We are okay. You can leave. When I received a text a couple hours later from U-Haul reminding me when the truck was due back, I got worried and called the shop again to make sure we were all good. He again said we good - the guy had broken English - and hung up. Very unsettling. I was very dissappointed with the service and won't use uhaul again unless I have no other choice. The app hasn't worked for a year - had problems a year ago when I rented from the location on University.

Claire K. le

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Le client n'a pas laissé de commentaire.

Dave S. le

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I used the truck for less than two hours and was charged $100 on my credit card when the ad said 19.95 plus mileage. They did not check the final mileage when I returned the truck. I would not rent from Uhaul again.

Ryan S. le

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Le client n'a pas laissé de commentaire.

ann marie H. le

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I appreciated the extra effort to make my rental smooth given I lost my wallet the day before and was therefore not able to check in online. Thanks!

Pat W. le

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Received false info I got no receipt bad customer service

Zachary K. le

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service and time of pick up was as promised --personal and friendly staff to help familarize me with the equip very good experience

AHMED S. le

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Le client n'a pas laissé de commentaire.

TC C. le

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Not enough feed back to the customer.

Bruce W. le

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Dropped truck off after hours. The truck was swept and clean, just as it was when I picked it up. Found out next day got a $25 cleaning charge. This location scammed me and wouldn’t respond to my email inquiry about why a received the charge. Never do business with these guys

david W. le

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Le client n'a pas laissé de commentaire.