Customer Reviews for Anniston Storage Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Anniston Storage Place

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Nancy W.
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Customer did not leave a comment.

Jose F.
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Linda C.
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This is the second time I rented a UHaul from this location. Everything went smoothly both times.

Sarah A.
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Joseph H.
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Delmer F.
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Tivis G.
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dave W.
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person running store was not able to run computer, check out was a nitemare.

Apryl E.
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Andrea J.
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Noah M.
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James B.
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Great experience!!!!

Ronald M.
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Says it’s open on Saturdays but the office Closed.

Derek W.
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I'm glad on this end customer was very helpful in straightening out the mess from the pickup. A very nice gentlemen who took his time a got my issue resolved.

ramond S.
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Customer did not leave a comment.

Marie A.
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Paula & Pete Mason were most helpful in my move thanx so much..

Anthony K.
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After getting the runaround with two defunct U-Haul dealers, I contacted Pete with Anniston Storage Place and U-Haul and was able to get a truck at the quoted price I was given, also Pete had to give me a larger truck to get me moved from Anniston to Decatur which was most helpful, I had gone to Kingdom Manor Trailer Sales they had the truck but they said they were no longer a U-Haul dealer & I went by Premier Detail & Reconditioning for a truck and they had no trucks and they were closed. Your area manager needs to get his ducks in a row. I recommend Pete at Anniston Storage Place for all your U-Haul rental needs.

Linda C.
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Very pleased with this rental.

Brett B.
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Customer did not leave a comment.

Robert B.
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I would recommend Paula & Pete Mason for your moving needs....

Daniel B.
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Customer did not leave a comment.

Jordan R. | Overall Experience |
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Never had a problem with anything.

Richard G. | Overall Experience |
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Most of my stuff got wet.the units condensate terribly and the rain leaks in under door.until we really emptied our belongings did we realize this.dont put valuable fabric items.our stuff mildewed....

Debra J.
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was made to feel like family! the family you like. great couple, very helpful and accomodating Will use them and recommend them

CHRISTOPHER R. | Overall Experience |
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Extremely helpful, courteous, and professional. Great staff and facility.

Mahomed S.
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Customer did not leave a comment.

CORDELIA K. | Overall Experience |
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If there was any issue, it was taken care of right away. Staff was very nice and accommodating...I needed a bigger unit, they kept me updated as to when one would be available.

kelly A.
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Pat T.
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Dazha C.
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Be open

James C.
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.99 per mile is ridiculous, that just plain taking advantage of people especially in that area.

yazeed A.
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Everything is great during this rental and the staff are amazing.

David C.
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Customer did not leave a comment.

Kenneth W.
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Trouble free experience! Well done!

Robin C. | Overall Experience |
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Staff were very friendly and helpful when choosing my unit and making payments. I would recommend them for any storage needs.

Kirankumar P.
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Rodney B.
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Paula & Pete were courteous and expedited my return, assisting with directions before arriving to my drop off destination....

james P.
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Sugar ants were living in the walls and under the weather strip,

Van M.
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TRENTON F.
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Penny J.
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The people that I dealt with was awesome. They went above and beyond to make our move a smooth transition. Friendly and courteous.

jaMES H.
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Linda B.
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Kirankumar P.
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The couple running this U-Haul facility are caring & most helpful, I would recommend them to everybody to make your experience a great one....

Chris C.
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Glad to have met Miss Paula, she was most helpful in getting the equipment I needed, I will recommend to all of my friends to call her for their U-Haul needs....

ROGERLIO A.
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Paula and Pete help me during this difficult move, I had to extend several days due to I had no help moving and they worked with me, they are very nice couple, I would recommend for everybody who needs to move to give them a call, thanks so much.

Donterrius H.
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Everything was magnificent and was very respectful. Even being so busy was very organized and professional.

Kevin S.
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My overall experience with u haul for this rental was an absolute nightmare! But for the help of the nice person at the rental facility, I would have cancelled the equipment rental and moved toward filing a grievance based on the reservation/ customer service area of your company. We scheduled the reservation along with moving help through the website 2 weeks prior to pickup. Because we were arranging an out of state move, we thought it was wise to set it up in advance. Your reservation system failed miserably. We were set up with the wrong vehicle, and with no clear communication with our moving help. I spoke to several cust service members. Some were helpful, but most were not. We got thru our project but I seriously doubt if we will use you again. Also look into fixing the issue with customers being on hold for 15 to 45 minutes--that was also Very annoying.

DEREK C.
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Paula an Pete are exelent people they're very knowledgeable an willing to help beyond measurement

Roger S.
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Both were friendly and helpful. would use again and recommend to friends.

Carolyn B.
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Truck was excellent for our use.

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George W.
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Dina P.
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Keith W.
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Harley M.
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These people are very nice. I had to pick up the trailer early and they were more than happy to accommodate. They even added an extra day free for the inconvenience of picking up at a further location. Paula and Pete were super helpful!

CHARLES L.
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Clone Paula & Pete, service was excellent, we will be back.....

ARTHUR M.
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GEORGE L.
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Benjamin A.
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Adel S.
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Great customer service, above and beyond. We'll do business with this location again.

William S.
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great people at this location. very helpful and courteous.

CHRISTOPHER E.
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Customer did not leave a comment.

MICHAEL M.
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Great people that run this facility. They go over and above to accommodate their patrons .

Zachary B.
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Mr and Mrs Mason were very helpful and made me feel as if my business were appreciated. The equipment was well maintained and I felt secure in using it. I would highly recommend Anniston Storage Place!

DORIS A.
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The lady that helped me that evening was AWESOME!

Michael A.
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The people their were very friendly. However they are a bit over the top when it came to hooking the trailer up to the truck. They even insisted that they must be the ones to hook it up instead of myself. Ive hooked up a trailer a couple 100 if not 1000 times and they just need to calm down, I was pulling an empty trailer not a 100k boat or rv.

DEMERIUS H.
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Maria H.
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Tracie B.
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Edward W.
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Frances W.
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Staff were friendly and very helpful. Truck was good. Truck did have a few scratches that needed to be marked, after that I'm satisfied.

Cheryl S.
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Everything at my pickup location was absolutely spot on fantastic. My only suggestion is directed to your centralized scheduling department. My truck and pickup location was not confirmed until 2pm the afternoon before my move. This was very stressful and not very customer friendly.

Randy P.
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Paula & Pete were most helpful for getting me in & out in short order... Would recommend them to everyone needing to move...Bless y'all

Harry C.
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ED O.
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douglas S.
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CHRISTOPHER C.
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TONY C.
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Paula & Pete Mason helped me in my time of need, I recommend them for all my U-Haul needs... Thanks

Christopher C.
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Stephenie S.
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Casey D.
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Daniel P.
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PAM P.
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First off, Kim from Coldwater Storage & U-Haul did not have the trailer I needed. She made several calls and found us a unit at Anniston Storage & U-Haul. Kim arranged for the Anniston office to stay open and help me with my needs. Both Paula & Pete Mason at Anniston and Kim Hill at Coldwater went above and beyond to help me on a Saturday afternoon. Kudos to both of these locations on my overall experience with U-Haul.

Robert E.
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The Mason's were great. Very knowledgeable about the mileage. The estimate they gave me almost exact. I couldn't asked for a better location to deal with during this stressful time of MOVING. We will definitely recommend them.

Robert D.
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Love this place! Will return if we need a uhaul, absolutely

linda S.
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Friendly staff. Nice clean vehicle, explanation of instructions were clear and concise.

nathan C.
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Always accommodating!!! Love these guys!

libba H.
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they wete great!

Vickie B.
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Theodora S.
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LOUISE H.
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We ended up getting our truck at Anniston Storage Place because U-haul screwed up our original order. We ordered a truck from Jacksonville, Alabama at the Express Oil location for 1:30 p.m. When we got there our truck had been sent somewhere else. Our order had been changed in the computer from 1:30 by someone to 8:30 in the morning. I know the man who originaly took my order had it right because he read it back to me. The Jacksonville location had no other trucks. We found another truck at the Cleghorn Avenue location. Your agent on the phone was not helpful. After I kept asking how U-Haul was going to make it right several times she finaly said they would credit us with 90 miles since we had located a truck at the Anniston Storage Place but would have to return it there instead of doing a one way drop off. Your company cost us (3 people) an extra 3 hours of time to return the truck to Anniston and we did not get home until after 11:00 at night. We also had to fuel our personal vehicle for the extra trip and miles on it, plus eat supper on the road. No apologies were offered by your corporate person (Jodi) and in fact she hung up on me when I said we were owed an apology. To say I was unhappy was an understatement. I WAS LIVID. On the flip side, your agent at the Anniston Storage (Cleghorn Avenue) location was very helpful. Too bad we didn't deal with them originally. Pete and his wife are good people.

Tommy E.
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Customer did not leave a comment.

VANESSA S.
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Jill S.
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billy T.
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mike O.
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Tracy K.
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MIKE J.
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They do an excellent job ????

DEBRA C.
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keith N.
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anibal S.
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When I picked up the truck no inf. Was given to me no inspection done on veh. Fuel in veh to run only 16 miles windshield was cracked, was told that only 50 dollars would be charged on credit card and balance paid at drop I site but it was all taken out .on the other hand Anniston storage place where I picked up the car hauler personnel was very pleasant , helpful and I was taught how to connect and disconnect equipment.

paula W.
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Customer did not leave a comment.

ZACHARY B.
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Amazing couple! They were super friendly, and went above and beyond by checking us out after we returned the U-HAUL after hours! Highly recommend them!!

Erica W.
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Will be back, Thank you..

No reviews have been submitted for this location.

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