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ROBERT L
Customer Reviews for Another Closet Self Storage Kerrville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The online process was cumbersome. My location was not recognized and it was 40 minutes before I could complete online return process. Charged another $60 but was not told why. Was it because process made me late??
Cletis BVery easy return. Thank you
Barbara TLocation was easy to find. Friendly staff.
Janet MI ordered furniture covers with the truck and they were not provided. I came outside of business hours so there was no way for me to get them. Other than that it was a fine experience.
Joshua DNo one around. Could not pay bill and had to leave keys in a box at 1030 am
Michael MMerci!
Sharon MNone Excellent services
Yessica AExplain the self check in process better, when the office is closed.
Freda LGood location
David CThe lady I dealt with was very kind and professional. The truck was there ready with the dolly that I requested. Check in was quick and easy and checking out was a piece of cake. I highly recommend this U-Haul location.
Sharon DWe did a self return on the truck so we did not meet the staff so t he says why I gave it a NA
kelly cVery nice person
edwin mI do not recommend the mobile app. It was not user friendly.
Vanessa GExcellent service à la clientèle
Jimmy BYour U-Haul app is slow and hard to use. You might understand how to use but difficult for John Q Public.
GREGORY PReturning with your app was quite difficult and confusing. I almost had a heat stroke running back and forth to the truck. I took all the pictures that the video told me I needed and then when I went to do everything on the website, I had to go take the pictures again as it asked for each one instead of being able to attach from the pictures I had already taken. A little more clarity would have been nice. We were there during business hours but no personnel.
Debra ZAshley was great and helpful getting the pads, Dolly back to the office. It took 3 minutes the return the truck.
Barry WTried to call several times...no answer. But truck and service when I picked it up was superb. Will definitely go back if I need them
Barbara VVery helpful with blankets and dolly.
James GVery easy to rent don’t change anything.
ross dStaff was very helpful and professional
Ed Honline and cellphone pick up sucked. Lucky to have helpful attendant, great service
CLINT DPassenger mirror would not stay in place.
joyce lI can't believe that I haven't decided to use U-Haul trucks and equipment earlier. It's a very nice experience made my job very easy
Charles RExcellent service à la clientèle.
Christina TGreat customer service at the storage unit we picked it up from. Clean van great equipment.
Erika GVery clean and well organized
GREG FI could not get ahold of the lady to pick up the uhaul. I called and called and called. Finally someone from uhual customer service was able to get ahold of her. It was so bad that some other man showed up and waited so long he finally left. I waited 45 min. Absolutely ridiculous. The person that works there name is Elizabeth.
Raelee COverall, I'm unhappy with the low mileage from the quote. I was given 122 miles when the location of the pickup to the drop off location was more than that. Not to mention the extra mileage from the store to my house and where we dropped off my stuff. The mileage should AT LEAST cover the distance from one store to the other + 50 miles.
Porter YCan't think of anything to improve your service. Great, friendly place to do busy.
Ron WI have pictures of the gas gage when i got in. The lady said it was 7/8 of a tank. IT WAS NOT. it was 3/4. We went a total of 41 miles. I put $15 the lady charged me another $21. Thats $36. In fuel at $3,7 /gal thats almost 10 gals of gas. Even if the truck gets 8 mi to the gal thats 80 miles of gas i put in. I will NEVER EVER EVER RENT UHAUL again and i will make sure friends and family do not either. Hope it was worth the $21 to lose in the customer retention field.
TIM SVery pleasant and helpful. Beautiful, new and clean facility.
Frederick SThe experience was great! The movers we used to load and unload from your website were awesome! Best part is it's way cheaper to use uhaul then hire a moving company!
Alan WAfter returning the vehicle they charged us an extra day, which we had returned in the timeframe on our original paperwork. Also, it stated that we sent it back on empty when, which in fact it was sent back exactly the way we picked it up on 1/4 of a tank. After our purchase no one will pick up the phone or answer our phone calls. Customer service told me 15 minute wait and it was an hour after one hour the call hung up nobody is responsive. Do not trust U-Haul to do any sort of move.
Bethany JI can't think of anything. Service was great.
Shannon MI with everything. Thanks, Mr. Harry Kruse enjoyed the truck. I am very pleased
Harry KRude staff.
Ricardo CI spent $300 got a 26 ft truck I'm happy with that then they asked me to do the ride share bring the trailer to Bastrop where I was moving it did not come with a jack so we couldn't detach it once it was attached they never mentioned they wanted it dropped off at a safe location then they tried to call me this morning and triple charged me because it was not dropped off at the correct bass drop location. Then I called customer service and got a really rude person that hung up on us. Meanwhile we're still trying to move into our house.
mark aMy trailer was reserved at a local location to me but 2 days before I was called to pick it up 40 miles away. The local location rented it out to someone else.
Frank RI had no issues getting the truck I needed. Ashley was amazing and really nice to deal with. I called the direct line and spoke with Aiana and she was very helpful as well. Thank you guys for helping so much, just lost a dear friend and needed a truck quick...your team made this very easy and up front! Thank you Ashley!
JAMES WEverything went smoothly! We had a positive moving experience. Merci.
DARYL HThe female at the office was exceptionally helpful when I was having a hard day. She made the process quick and easy! The vehicle was just what we needed.
TERESA B