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Justin W
Customer Reviews for ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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One that happen when I return the key was that when I went to lock it the key broke in the door as I began to turn it to lock the door as the lock instruction gave to return the key.
tyler eThose vans are not meant for tall people. The seats dont go back far enough
Michael SVery professional
Rafael MThe app wouldn't recognize my location, then it didn't scan the barcode. So I called a rep, she talked too softly and I couldn't understand her, told her to speak louder and more clearly and I still couldn't hear her or understand what she was saying most of the time.
MELISSA CI had no issues in fact, the lady who checked me and did everything in her power to help me meet my deadline, and she needs to be given a raise.
Carla Mgreat job. Good experience.
David PStaff was very helpful!!!!
Nicolas GHelped me back the trailer into the right spot. Very helpful.
Daniel AUse this location several times. Easy check n and easy return.
ROBERT C2nd time I've dropped off a trailer at this location. The area is well organized and easy to back right in. Thanks!
Ramon VThe LADIES at ANS Tactical and Surplus Uhaul Center were AMAZING...very FRIENDLY, HELPFUL, PROFESSIONAL...SUCH A PLEASANT EXPERIENCE! I WILL BE USING THEM FOR MY UHAUL NEEDS FROM NOW ON AND WOULD VERY MUCH HIGHLY RECOMMEND THEM! THANK YOU SO VERY MUCH FOR MAKING MY MOVING EXPERIENCE SO EFFORTLESS AND TAKING SUCH GOOD CARE OF ME AND MY BELONGINGS! SINCERELY, GRADY NICHOLS
Grady NJennifer who works at and tactical is a great person. Helped me and was so great throughout the process.
Joseph HNothing you all was very helpful very caring you ladies are great I would like to rent another truck from you all soon please calle at 850 398 0254 my name is betty
Betty RI reserved a trailer and received a confirmation number. When I called they said i never reserved it but she asked me if I would be pulling it with my toyota. How did she know I had a toyota? She new because I told them that when I reserved it. I reserved it for 5 days and asked how much it would be if I added an extra day. I paid for 6 days but was told they would refund me a day if I brought it back after 5 days. When I got to maryland I turned it in on the fifth day and asked about my refund and the man laughed. He said to call ANS tactical back and they would have to refund me. When I called the lady told me she never said that to me. Why would I make it up. She just lied. I have family and friends in the military at eglin and I will make sure I tell them about this and who not to rent from. Not to mention when I was there that day they had lost paperwork to a firearm and were in a panic.
michael dEverything was quick and easy. We were assisted promptly and politely.
JOSEPH RHave done business with this company several times. Very courteous and helpful. Would recommend highly.
Robert CExcellent service
Richard SWell I think the girls at the location I rented from wasn’t very friend .They where a little on the rude side .They acted like we was a bother and was bothering them .
SANDRA GThere were 2 issues with the vehicle. The truck pulls hard right. We were pulled over by FHP for no tail lights, luckily Kevin only got a warning. We got off the interstate and after checking the fuses he found that the fuse was blown so he had to buy a fuse and replace it. After that the lights worked.
Kevin HInsurance was added and never asked ! On my online order I didn't elect insurance never have
Derek AIt would've been nice for uhaul to notify me that the store closes thirty minutes before my scheduled pick up time. They stop doing trailers at 2:30pm. Thankfully a worker had come by to fix something and was able to to process my reservation. This could have detrimentally messed up the moving process as I am disabled and hired nonrefundable movers. Timing is extremely important and needs to be communicated with the stores availability before reservations can be made at that time.
Christopher BThe transmission on the cargo van seems to be slipping upon acceleration. Maybe it needs a fluid change.
edward fStaff is great but the equipment storage yard is a mud pond.
Dennis WThey trashed all my belongings
Jake MIdk pretty good
Ryan MInconnue
Forrest MThe people were very friendly and knowledgeable
William SI would highly recommend renters to take a picture of the odometer before leaving the property and again right after dropping the truck off after use. I rented a truck for the first time and drove the truck less than 10 miles to simply move a bed and dresser. I lived pretty close to this particular uhaul company hence why I drove less than 10 miles upon usage. They charged my account twice, once for the initial charge and once again for almost $50 saying I drove the truck almost 60 miles in less than two hours. I used the truck for only two hours and even returned it before my time limit was up. There is no way I drove almost 60 miles, broke down and packed the truck with everything I had, drove it to my house and then back again to drop off in less than two hours before my time was up and apparently drove 60 miles. Absolutely ridiculous. I called and spoke to the manager who in return hung up on me after saying she couldn't do anything about it and refused to help. I contacted corporate to see if they could do anything but since I hadn't taken a picture of the dash before and after use, mind you again this was my first time renting a truck, they may not be able to do anything. They're sending someone out to see if they find any discrepancies with the truck itself and will apparently get back with me in a couple of days. If you ever rent anything make sure you take pictures for proof in case the company tries to get one over on you because this company I rented from most definitely will take advantage.
Amber KThe main bussiness is Tactical gear and guns. Which is okay but the returning the trailer was alittle tricky, probably impossible for someone without a lot of experience in backing in trailers.
Charles PRep. did not hook up the trailer correctly (see their pic). 1/2 mile from the store, at 35 mph, the trailer disconnected coming down a bridge. DO NOT RENT FROM THIS LOCATION. Checkout was also a test of patience. Rep kept locking up the system. WILL NOT RENT FROM THIS LOCATION AGAIN.
john dVery courteous and professional service
David BBetter maintenance/cleaning in rentals and discounted rates for mileage
Katrin NN/a
Richard SVery nice and helpful. Would recommend this location for u haul rentals
chris dI rented and payed in fairhope ala and for return I provided the contract and there was a 40 charge for an extra day, I gave the lady the original reciept and still got charged for the extra day even when I told streets lady I didn’t feel right leaving it on sun because they were closed.
Angela SOne dislike I have is the need to down load the app to my iPhone to scan drivers license. Not stores fault. Went to this location so I could deal with humans not apps.
Christian RHelpful and friendly staff, I will definitely be back.
justin cI did the online drop off, so I never spoke to anyone at the store.
Chase HS.O.
Richard SGot charged for an extra day when I dropped it off before the estimated time. Tried scanning the code and entering items in app and it wouldn't allow me. Wife has a time stamp on camera when she took picture of odometer.
Shawn VI was very pleased with the girl that helped me rent my uhaul. She was passionate about her job. She was patient with me helping me figure out the uhaul app. The u-Haul check engine light was on. The man there reassured me. It was because something got fixed but the sensor light did not, which was true I didn't have any problems with the U-Haul. Thanks again I was in a bind and you guys delivered
Angela FRUDE females...their kids running all over the place...just bad!!!
Liam CThe drop-off was smooth and efficient. They ladies here helped me back to the location and checked me in within minutes of arriving at the site. Great work!
Patrick CPaid over $115 for a $19,95 rental...truck was picked up with 1/2 a tank of gas...returned with 7/8 tank of gas...WTH?!?
Teresa CChange the check in process so I don't have to do everything on my phone at the service counter.
David MNone needed. Great customer service.
BERTHA SService rapide et convivial.
Linda LVery helpful staff. Huge U-Haul inventory. Will be back. Parking lot there is a little challenging - but worth it.
Susan GMerci.
Miniana MGreat service, friendly staff.
JOSE VEmployees were very helpful and friendly during pick-up and return. The only improvement needed is to have a larger parking lot for all the U-Haul equipment. Depending on what was rented, it can be a bit tricky to maneuver in the lot. Overall, extremely satisfied!
James C