Customer Reviews for Antioch Muffler & Brake
(U-Haul Neighborhood Dealer)

836 évaluations

2915 NE Vivion Rd   Kansas City, MO 64119
(SE corner of Chouteau Trafficway & Vivion Rd)

(816) 453-3249

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(816) 453-3249

2915 NE Vivion Rd
Kansas City, MO 64119
(SE corner of Chouteau Trafficway & Vivion Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Young men were very polite. Pulled the truck out for me.

Tracy L. 
Évaluation :
5

Promptly available equipment for rent. Clean facility and friendly staff whose sincere with the service that they provide.

Shannon J. 
Évaluation :
5

Assure you do all you can do to retain the manager of the Vivian Rd location Outstanding customer care

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natisha G. 
Évaluation :
5

Rien

Stephen L. 
Évaluation :
5

Quick and easy

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE W. 
Évaluation :
5

The employees were very kind and I will rent here again!!

Karen O. 
Évaluation :
5

busy Saturday Morning pick up. Employees were very professional. Took the time to make sure every customer was acknowledged. Truck was pulled up to the front of the building for me and was ready to go after I completed my sign in. U Haul computer system was down but the employees handled it.

brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

A.J., Manager, - Excellent customer service.

merry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
2

Appliance dolly was not in truck. Had to look thru other trucks to find it.

Tyler L. 
Évaluation :
4

This was out of my way as far as renting a truck. There are none close to me. There was one but it shut down. It cost me extra money to go this far and rent a truck. I also called the day before for an appliance dolley to be with my order. When I got there, they had NONE. That's the whole reason why I called. They failed miserably in this department. Truck was thrre and ready but that was it. Enter at a slight risk!!!!!

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald G. 
Évaluation :
5

I had no issues at all so no improvement needed.

Tameika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukru K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayoob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

More thanks for stuff location 🌺🌺🌺

ALI A. 
Évaluation :
5

Fast service, very friendly happy to help.

Chandler D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
3

So many hidden costs. Some stuff on the truck needed repair.

Jordan S. 
Évaluation :
3

I had requested a 9:00 am pick up time at a different location. The 15-foot truck was not available there so I was notified the day before that pick up would be at Antioch Muffler and Brake at 9:00 am. There was no mention that this location doesn't open until 10:00 so I had to wait an hour. I was given a different truck than on my contract and was told I would be sent a text with the new contract but was not. I didn't complete the pre-check online since the gas level etc. was not accurate. There was only mild confusion when I returned the truck at my destination city. In the end I had plenty of time to load the truck, had a safe and comfortable trip (AC and radio in working order) to my destination three hours away and the return was quick and easy so it all worked out.

Linda W. 
Évaluation :
1

Make sure the damn thing runs good first and so it doesn't leave you on the highway and you got to walk 20 miles other than that their service sucked

phebe N. 
Évaluation :
1

I was scheduled to pick my truck up at 8:00AM and the place didn't open until 10AM.

Maryfrances L. 
Évaluation :
1

Once I arrived they didn't have the truck I requested also staff was very rude when trying to ask simple questions I def wouldn't recommend this location

Candace S. 
Évaluation :
5

The lady was really nice and help me out a lot and even saved me some money

tandance M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREECE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dillon G. 
Évaluation :
2

They charged me with a $75 cleaning fee for a truck that was dirty when I received it and returned exactly how it was given to me.

Leo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SeanD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTY H. 
Évaluation :
5

Air conditioner in the truck.

peggy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann W. 
Évaluation :
5

Everything was great! Your counter rep was great and very easy to work with. In and out with no hassle.

Ben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigue D. 
Évaluation :
5

The lady at the counter was super nice and helpful.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula L. 
Évaluation :
2

The u-haul customer service rep was late to work which resulted in several customers waiting to receive their u-haul equipment. I waited nearly 45 mins. The tow dolly issued to me was in sub par condition, including one of the tail lights not working. I did not discover the broken tail light until the next morning as I started my trip. I was disappointed that the rep signed off on the tow dolly even though the light did not work.

Emmitt D. 
Évaluation :
5

Everything went well. The message on the dash said it was due for an oil change

Scott D. 
Évaluation :
5

I've rented from there quite a few times and have never had any problems Thank you!

Tammy K. 
Évaluation :
2

We were susposed to be able to pick the truck up at ten but they were an hour late. Then they agreed to adjust the daily price of rental because of the inconvenience but they did not. Then we were charged 0,79 cents per mile instead of the agreed upon 0,59 cents. I could not honestly recommend your service to anyone and feel if asked people should be told.

Roy W. 
Évaluation :
5

The lady that helped checkout and in my truck was excellent and very knowledgeable.

Cindy N. 
Évaluation :
1

I checked in online. Then spent 30 minutes in the lobby where the very new employee asked all the same questions AGAIN, and wanted my credit card to charge AGAIN. It was an awful experience I hope to never repeat. The poor kid at the counter seemed completely clueless how the online check-in process worked. The concept was completely foreign to him. 30 minutes after the online checkin I was finally able to leave.I don't think it was the clueless kid's fault, he seemed very, very new, and did not know the system well. I blame poor training for this extremely poor experience.

Carrie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Everything went well. The young lady that helped me was very helpful and patient, as well as very professional.

mike L. 
Évaluation :
5

The staff at this location was very friendly and helpful. Pickup and return process was easy. Equipment was in great shape too.

Samuel K. 
Évaluation :
5

overall rating is great!! can"t think of a thing to improve what you are doing! very handy indeed! filled all my needs, great!!!

dan U. 
Évaluation :
1

I'm being charged for gas for a vehicle when we received the vehicle with only a quarter tank of gas and left over a quarter tank in the vehicle. We also received the vehicle full of trash in the cab that we were required to clean out

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

Helpful and efficient

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osman F. 
Évaluation :
5

Very friendly and helpful!

Harmony D. 
Évaluation :
5

Awesome customer service and great experience will definitely come back to this location . Lady at the front desk was very nice and helpful 5 ⭐️⭐️⭐️⭐️⭐️

Lisandro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Awsome service

coral P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Great experience lady at the front desk was great and very nice. Will return for future moves

Lisandro G. 
Évaluation :
5

Excellent service à la clientèle. Will use again on next move

cutis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymona T. 
Évaluation :
5

Very friendly, very helpful, in and out within 2 minutes, thank you U Haul

danny L. 
Évaluation :
1

Poor customer service , no receipt no emails I don't even know what they are charging me poor communication

kaleem R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
3

I was charged for equipment rental and the equipment wasn't present in the van. I requested moving blankets, a furniture dolly and a regular dolly none of which was in the truck. I called and informed the location and the helpline that it wasn't present and was still charged for the rental.

Erika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darius J. 
Évaluation :
1

First of all. It supposed to be open at 9 nobody was there until 9:30. The one who helped me doesn't know her job. I do believe she needs good training, especially the smell of her smoke bothered us. I couldn't easily breath. I'm sure these comments do not change anything. But I keep writing from time to time to see if anything will be changed. This is not m first time complaining but the only good thing about this address is 2 minutes from my house.

Saro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise J. 
Évaluation :
3

The inside of the box was filled with water. I did not see it leaving the location. But all my boxes got wet and soggy.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
4

Add running boards to all trucks To make it easier to get in-and-out of the cab. Add cruise control to help with long hauls

cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muamer M. 
Évaluation :
5

Staff were very helpful and professional

Chris C. 
Évaluation :
5

The lady helping me was very friendly and made the process as smooth as possible, picking up and returning. I will recommend to my friends.

shelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Othello M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaDon H. 
Évaluation :
4

Continue to provide, FAST , Good customer service which is what I received.

STEPHANIE H. 
Évaluation :
5

More accessible location.

SARAH C. 
Évaluation :
5

Abby assisted me when I called, reserved the truck I needed and delivered great service at my scheduled time two days later. All went swimmingly. Thank you, Abby!

GREGORY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZOE D. 
Évaluation :
5

I was thankful there was a truck that I could rent the same day without reservations. The employer was very friendly.

LUCRETIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james N. 
Évaluation :
5

Service was great.

Jacqueline C. 
Évaluation :
5

Your agent that helped me with my rental service was not very helpful at all! I told her that I wanted to return the truck at the Independence U-Haul, she said OK no problem, but when I was ready to return the truck I was informed it was going to cost me $200 to return it in Independence, I had to return it back to where I picked it up at, which meant more milage, & when I put gas into it the truck I put a bit more almost a full tank,, I was not given a refund for the extra gas, I picked it up at 1/2 a tank & returned it with 7/8 of a tank,. The gas gage was not working very well and did not show how much gas I was putting it, finally it showed. but it was wrong, I put more gas in. If your agent at the p/u U-Haul would have told me that I could have put my service on a one-way drop would have helped, but she did not, also she told me that if I put more gas into the truck I would be reimbursed, but I was not, she told me that they do not reimburse, she said one thing the another. Next time I need a truck I will have to go to another company, and I will also tell everyone I know about your service.

richard K. 
Évaluation :
4

Waited over 20 min for employee to show up so got started late on my move. Store was supposed to open at 9:00am and the person that worked there did not show up til 9:22am.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISA L. 
Évaluation :
5

No improvements needed. My transaction was on point.

DIANE T. 
Non les évaluations ont été soumises pour cet établissement.

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