Customer Reviews for Any Means Auto LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

Fix the app or even the website. It's appalling!

Évaluation :

3

The key in the lockbox was the wrong key for my truck. This happened once before and I wish this issue would be resolved. It's extremely frustrating to have to take 34 minutes to call U-Haul and get the correct key when it's dark and 44 degrees out side.

Évaluation :

3

I'd like cheaper rates per mile.

Évaluation :

4

The lockbox area at nighttime was very dark and I had to use the flashlight on my phone to open the lock. Maybe change the bulb to two bulbs and aim one down to the lockbox?

Évaluation :

1

Couldn't reach this business owner.

Évaluation :

1

Impossible to reach the business owner.

Évaluation :

5

The app presented some challenges checking in to pick up the vehicle. It never recognized my location which caused me to check in on a browser on my phone. Once I got to the step to unlock the box to access the vehicle keys I couldn't retrieve the lock code from the app. I had to call to get assistant for the code.

Évaluation :

5

Great service from an attentive and courteous man.

Évaluation :

5

Customer service was stupendous.. I do understand he was a third party guy but he came out on his own time and helped me with my drop off. I think the guy name is malik

Évaluation :

3

AFTER DROPING OFF,I GOT CALLED 3 TIMES IN THE NEXT3 DAYS LOOKING FOR YOUR TRUCK LIKE I HAD NEVER DROPPED IT OFF,SEEMS LIKE ONE HAND DOES NOT KNOW WHAT THE OTHER IS DOING.

Évaluation :

5

Clean truck and the staff was very professional. 5stars for sure

Évaluation :

1

The vehicle gas was not maintained. The gas not filled to half tank and u-haul is trying to charge me a $50 fuel fee and I had to put gas in the vehicle in order to drive a short distance round trip. That's dishonest! I will not use u-haul again. When I called the Capitol Heights office during their business hours no one answered or returned my call and I stopped by that office and it wasn't open during office hours. (?)

Évaluation :

1

They were closed during business hours. I was sent back and forth to another location. Where I was told they did not have space. I was told to just drop off the equipment and the gentleman would check it in. I told the guy I didn't know how to remove. He all most broke the auto transport trying to take it off. I wasted 2 hours and my unloaders left because it took way to long and I was unable to get my truck unloaded. He showed know concern for not having his store open during business hours. Also, he had a puppy there and he left him after he said he had to leave and go to work. He closed again before business hours. It took him almost a hour to remove the auto transport. Over 2 hours wasted.

Évaluation :

5

Nothing Everything was Excellent To hank you I will be renting from another his location again

Évaluation :

3

I was disappointed that the equipment I requested in my initial quote was not included in the vehicle. The windows need cleaned in the truck and the brakes should also be checked.

Évaluation :

3

Customer Service - employee was nice & friendly..He did make a mistake checking me back in ( but quickly fixed mistake) The truck was TOO LOUD, stalled a little, check engine light was on. This truck needs to be serviced ASAP, if anyone else uses it. In order to feel safe.

Évaluation :

5

very attentive and professional I recommend them one hundred percent.

Évaluation :

1

I did not get my deposit back

Évaluation :

5

It’s a great place and great customer service!

Évaluation :

5

Absolutely amazing customer service. Any Means Auto was the easiest pick up spot and drop off location and the owner is very kind and professional. Highly recommend!!!!

Évaluation :

5

Very professional and truck was very clean

Évaluation :

5

Well i want to acknowledge and thank Malik for his good customer service though he had closed but he gave me much to to download the app. and he took me through the process before we end the call..

Évaluation :

5

Use good locks for online rentals. I was stocked because I couldn't open the lock, the code wasn't working or the lock wasn't the best.

Évaluation :

5

Excellent service à la clientèle 